Keddy Arvostelua 

Ich kann nur jeden warnen, dort ein Auto zu mieten! Ich hatte einen Wagen für 11 Tage in Spanien gemietet. Bei der Abholung wurde mir probiert ein größeres und teureres Auto zu verkaufen, als ich ablehnte kam dann, wie zu erwarten das Versicherungs Angebot.
Da der Preis der Versicherung den Mietpreis bei weitem überstieg, lehnte ich ab. Nach der Rückgabe (es war frühmorgens kein Mitarbeiter da) bekam ich eine E-Mail mit Foto auf der die Kunststoff Stoßstange leicht aus der Verankerung gelöst war. Ich hatte das nicht mitbekommen aber gut kann mal passiert sein wenn jemand rückwärts sich in eine Parklücke zwängt. Mir wurden 105 € für den Schaden berechnet, was ich akzeptierte. Kann halt mal passieren. Jetzt
über 3 Wochen später bekam ich eine Mail mit angeblich neu entdeckten Schäden und einem Kostenvoranschlag von über 2500 €!
Wie bitte? Sie haben einen Schaden von 2500 Euro übersehen? Anbei ein Schreiben komplett in englisch, in dem stand dass ich 14 Tage Widerrufsrecht habe und wenn ich bis dahin nicht widerspreche , wird mir der Betrag in Rechnung gestellt! Nun hat sich meine Frau informiert und offensichtlich ist es so dass diese Masche bei Europcar España absolut üblich ist.....im Nachhinein wird probiert die Kunden gnadenlos abzuzocken! Lasst euch das nicht gefallen und schaltet notfalls einen Anwalt ein!

Mais quel truc de m...!
Une vraie arnaque
J'arrive à l'agence
Mon permis format papier rose pas valable (un peu déchiré)
Je m'assois sur ma résa de 160€ et reste"en plan" a l'aéroport de Charleroi
Honteux!!!!

I got charged doubly for insurance at Madrid Airport. Keddy had already charged me for insurance and extras but at the time of handing over the car by Europecar the person at the counter demanded insurance again as apparently the insurance paid for was to Keddy and the car belonged to Europecar!!!
I had no choice but to pay again. It took me nearly 2 hours but I couldn’t convince the Wuropecar staff at the Madrid Airport.

The car had damage on it at collection which was on the documentation and we documented with a video & photos while collecting at Airport. We returned car and re did video/photos. 6 weeks later got a bill for >500€ for damage to the car. Had to show video & photos with "meta data" to show time stamps that the damage was not caused by us. This is even with buying full damage protection insurance. Eventually won the case not to be charged for Damages that we didnt cause. AVOID AT ALL COSTS AND VIDEO/PHOTO FULL CAR BEFORE AND AFTER FOR EVIDENCE

Rented from Lyon Exupery airport and returning car out of hours. Upon checkout, I was told by staff that I would receive an email containing instructions regarding my key return. No email arrived. I sent a request via the Europcar online portal but received no reply. When I called Europcar, they told me to return the car to carpark B2 (which doesn’t exist) and my keys to a Europcar desk in T1 (which also doesn’t exist). Finally, I had to interrupt by trip and drive to the airport on the day before departure to understand how to return my car and keys. A frustratingly poor service.

Anyone else already paid for that barely seeable same "damage" on that red Hyundai I20 front alloy wheel in Cork? Anyhow I suppose, others will pay it many times in the future. They realized and confronted me 8 days after "o.k.!" return of the car and the picture they sent has a time stamp minutes before I got to their place following Google Maps timeline.

Car rented was old, dirty and damaged. Rental commercial conditions were inaccurate, it ended up costing me more with hidden airport cost. Very unpleasant experience.

Wij huren gemiddeld 3x per jaar een auto op vakantie, maar nog nooit zo afgezet geweest als nu bij Keddy by Europcar. Na thuiskomst factuur ontvangen van meer dan €300 voor verschillende extra kosten:
- €125 voor kinderzitje (dat nieuw in de winkel nog geen €20 kost!)
- €90 omdat onze vlucht 1,5 uur vroeger geland was en we de auto dus vroeger ophaalden
- €40 naft (aangezien er geen tankstation in de buurt van de luchthaven meer was) + €30 werkuren omdat een medewerker de auto is gaan tanken
- €31 omdat we huurden vanop de luchthaven

Schandalig, en dit allemaal zonder 1 woordje uitleg: je ontvangt de factuur de dag nadien pas per mail. Klagen bij hen achteraf haalt niets uit.

När vi anlände till Barcelona fick vi inte ut bilarna,2 stycken , som var förbetalade. Anledningen, vi var mer än 1 timme sen vilket vi inte var. Vi skulle hämta ut bilarna 15.30 och efter att ha väntat i kön vid europcar så var klockan 16.20. Vi hade 3 barn med oss så vi orkade inte bråka utan vi fick hyra 2 andra bilar som kostade närmare 900 euro. Nu har vi skickat in klagomål men det löser ingenting.

Total shambles!!
I had two important meetings, one in South Shields at 1500 and one in Washington at 1600.
So I had booked the car rental for 1400, thinking that would be more than enough time.

I arrived early to collect the car(around 1325) so after waiting for the previous customer to be served(which took 25 mins, something that made me a bit stressed already), I managed to get to speak to someone about 10 mins early. (which was probably just as well, but ultimately mattered not a jot, as you will see)
Just have to book in and get the keys right?
First of all...... the car wasn't registered at that location. I was at Newcastle Train Station and the car was still registered on the system as being at Newcastle Airport.
After several difficult phone calls for the poor lad behind the desk, someone said they were going to walk him through how to do it.
10 mins later, tadah!! the car was now registered to the right location. Brilliant!! I thought, Its 1405, I still have plenty of time.

Second issue......"Uh oh!" he says. "I'm just going to make a phone call" .....What now?
He makes the phone call, with me standing there slightly worried, but optimistic.
He discusses with the person on the other end that the car is "blocked" from the system as it has been identified as needing mechanical work and he doesn't have the permissions to do anything about that.
Not "I am sorry, but you can't have that car, I will give you a different one", but " we will just get the block removed" and you can take the car that we have just identified needs mechanical work and has been locked from the system for that reason.
Clearly at this point I was pretty stressed, as was he, but it wasn't this lads fault, he was just the messenger.
He couldn't be any more apologetic and understanding of the fact that I had important meetings and it was now approaching 1415, at which point I was not going to make my 1500 meeting.

The person he had rang, finally unlocked the car block and we were good to go.
1423 - we left the store to go and get the car from the nearby car park.
While walking there, He apologises profusely again and explains that he has only worked there just over a month and they have left him on his own.

Needless to say, I didn't make it to either of my meetings on time, but that was remedied and there was no major problem.
But I spent a full 4 days stressing about something happening to the car while I had it because it had been identified as needing work.

Returning it was slightly less stressful, but still not without issues.
Despite several phone calls, a chat with an online rep, and a phone call and live chat with my booking agent, I still had no idea where I was supposed to take the car to drop it off, so I paid to park it right outside the shop, which seemed a good idea.
The agent arrived at 9am and I went to hand in the key and get on my way.
He said that I had to move the car to the car park I had collected it from, which I had tried but without instructions to do so, I didn't know how to get into the car park as it was a barriered entry.
I had just paid to park the car for an hour, right outside of the shop, surely good customer service would be take the car from there and put it in the car park?
Anyway, needless to say I will never be using this company again.

As a side note, my normal company is Enterprise, who ask your name, give you the key, you sign the agreement on an Ipad and you are gone in around 4/5 mins.
But in the spirit of using various companies in other aspects of my business, I thought I would try using Keddy this time.

Never again. I feel so sorry for that poor lad being left to run that store on his own.
There was not one part of the process where he didn't say "I don't know how to do that" or "I'm not allowed to do that."
How did they expect him to serve the customers all day without issues?

Booked a car from Stansted in March with return to same place 4 days later. Car returned as planned. Inspected on return with no issues. Deposit returned. 3 months later I get a Damage Notification saying the alloys were damaged. When I ask for evidence they send me photos with a “timestamp” the day before I returned the car. Also said the car was returned to Worcester. ( I have never been to Worcester). Basically a bunch of fraudsters. Avioid.

AVOID they are a scam. I booked an Europcar, which apparently was through Keddy. The hire was Geneva airport and my location was over two hours away. On the second day the engine warning light came on and it was water coolant so i topped it up the warning light continued to appear so I called Europcar, on the phone for over an hour multiple times, and they agreed to replace the car that took another couple of days. They offered a new car to be picked up from Geneva which would have been half a day and I was retutuning there the next day to travel home. They said they would pay for train etc but have competly ignore my request for compensation and say I need to contact Keddy yet you cant find a contact number on line and Europcar say they dont have contact details for a company they own? Also, they charged me £95 fine for not filling the car up on return!

The mother company Europcar is charging amounts undue, I am dealing with an insane service, long response time and I have been charged of the entire amount 2 times initially, then reimbursed. Then charged 2 times for the same amount and same reason (1 extra day). These people are nuts. The worse rental service EVER. Stay away from this

Hired a care in May & as to date still not received a refund. It's a shit show & I will never hire a car from them again. Having to go though the credit card company to sort it.

Unsere Erfahrung mit diesem Mietwagenanbieter war leider alles andere als zufriedenstellend und verdient in keiner Weise eine positive Bewertung. Schon bei der Ankunft am Schalter wurde klar, dass uns kein kundenfreundlicher Service erwarten würde. Das Personal war durchgehend unhöflich, kurz angebunden und zeigte keinerlei Interesse daran, uns weiterzuhelfen oder Fragen freundlich zu beantworten. Der Empfang war kühl und wir fühlten uns eher als lästige Pflicht denn als zahlende Kunden.

Gleich zu Beginn versuchte man uns, ein deutlich teureres Fahrzeug anzudrehen. Obwohl wir bereits über Check24 ein Fahrzeug einer bestimmten Kategorie gebucht und bezahlt hatten, wurde uns mitgeteilt, dass unser Wagen „nicht verfügbar“ sei – ein altbekannter Trick, um Kunden zum Upgrade zu drängen. Als wir darauf bestanden, bei unserer Buchung zu bleiben, verschlechterte sich der Ton des Mitarbeiters nochmals spürbar.

Noch schlimmer wurde es bei der Versicherung: Man versuchte uns aggressiv eine zusätzliche Versicherung aufzuschwatzen und behauptete dreist, die über Check24 abgeschlossene Versicherung sei „nicht gültig“ und würde im Schadensfall nichts abdecken. Diese Angstmacherei war offensichtlich ein kalkulierter Versuch, uns zu einer unnötigen Zusatzleistung zu bewegen. Nur weil wir uns vorher informiert hatten, blieben wir standhaft – andere Kunden wären hier sicher in die Kostenfalle getappt.

Als wir schließlich unser Fahrzeug übernahmen, traf uns der nächste Schock: Das erste Auto war so stark beschädigt – mit Dellen, Kratzern und sogar lockeren Teilen – dass wir eine Weiterfahrt ablehnten. Nach langem Hin und Her erhielten wir schließlich ein Ersatzfahrzeug. Doch auch dieses war in einem erschreckenden Zustand: Das Auto war komplett verdreckt, sowohl außen als auch innen, und mit zahlreichen Kratzern übersät.

Um uns rechtlich abzusichern, dokumentierten wir gemeinsam mit einem Mitarbeiter alle sichtbaren Mängel. Dabei stellten wir fest, dass mindestens sieben Kratzer und Dellen nicht auf dem offiziellen Übergabeprotokoll vermerkt waren. Nur durch unsere Hartnäckigkeit ließen wir diese Schäden noch vor Ort nachtragen und vom Mitarbeiter unterschreiben – ein Schritt, der unserer Meinung nach eigentlich selbstverständlich sein sollte, aber offenbar bewusst vermieden wurde.

Zusammenfassend war die gesamte Erfahrung geprägt von Intransparenz, mangelhafter Servicebereitschaft und offensichtlichen Täuschungsversuchen. Kundenfreundlichkeit scheint bei diesem Anbieter kein Begriff zu sein – stattdessen wird versucht, mit allen Mitteln mehr Geld aus den Taschen der Mieter zu ziehen. Für uns steht fest: Wir werden diesen Anbieter nie wieder wählen und raten jedem potenziellen Kunden, sich vor der Buchung ausführlich zu informieren und sehr vorsichtig zu sein. Wer hier bucht, sollte besser jede Kleinigkeit dokumentieren – Vertrauen ist hier fehl am Platz.

I rented a car through Booking.com and chose a Keddy car. I paid for additional full cover insurance, about 47€. When I went to collect the car at Barcelona Sants station, there was no signs or good directions and the address they give is for the square outside the station, not saying they are in the underground parking and that you have to see Eurocar. When I booked it definately said there would be a 200€ security hold payment on a credit card, but when I was collecting with Europcar, they said 800€ and wanted me to buy full insurance again for 127€, ignoring that I had already purchased it. Their booking system does not see the Keddy details, so they just use their own system and try to sell you their inflated insurance again, until I found the email and proved I already had it. BIG difference in the two prices!

À fuir absolument !
Je vous déconseille vivement de faire confiance à cette société ainsi qu'à sa filiale Keddy. Lors de ma dernière location, ils ont tenté de me facturer 313 € pour une rayure qui était déjà présente au départ, ainsi que 50 € de frais administratifs totalement injustifiés. Heureusement, j'avais pris une vidéo du véhicule au moment du retrait, ce que je vous recommande fortement de faire à l’aller et au retour. Sans preuve, ils n’hésitent pas à vous imputer des dégâts existants.

Pour ma part, c’est décidé : je passe chez Getaround, bien plus transparent et efficace.

I hired a car at Seville airport, i dropped the car back I then received an email saying I dropped it late but I was already on the plane luckily I had proof of my boarding card, they have since charge me €92 for fuel my mistake I should have taken a photo of the dash but it was nearly full! They are saying it was near empty complete lies!
I had booked another car with them in August from Malaga airport I have since cancelled this as they can't be trusted!

Keddy in Mailand Linate ist eine Katastrophe.
Trotz Buchung mussten wir 1,5 Stunden auf den Mietwagen warten . ( länger als der Flug )