karenmillen.co.uk Arvostelua 

I spent £5 on delivery on a £360 order intending to keep all or most and thinking that that would make the £3 per parcel return fee worthwhile. Everything fit quite strangely so I ended up not able to keep anything. I returned everything thinking nothing of it and weeks later got an email stating that I was getting a £280 refund. I went through my receipt and realised that they hadn't refunded me for several of the items (they were all packaged together) and had added a £14.49 'delivery protect' charge on top of the £5 delivery charge and £3 return charge that I had not spotted at any point. Although the chat eventually responded and agreed to refund the additional items, I was repeatedly told that there was no recourse to refund the delivery protect charge that I had not even seen. They informed me that it is a preselected opt-out box. This is in contravention of Regulation 40(1)–(2) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and despite pointing them to the legislation which states that opt-out charges, particularly when hidden in small print, are not express consent for the purposes of a contract, they maintain their refusal to refund this without reasons. I will have to take this to my bank but am extremely concerned about these predatory business practices and the amount of administration required to resolve any of the issues caused by them - I can only assume they're relying on enough customers not having the time to fight or not noticing to make a tidy profit off of theft.

Don't buy from here
They have sent an ecard / voucher not a refund .
I bought in good faith and returned item as requested, they confirmed receipt and then issued a voucher not a refund to original payment as requested
I have tried to contact but it is a BOT
The website crashes and you cannot contact anyone. I should have looked on trustpilot , this has happened to many people . It’s malpractice .

Don't order!!!! Paid £6.99 for a delivery that didn't even reach me on time. Sent the dresses back, still waiting for the refund two months later!! Then charged £6.99 for delivery insurance and £6.00 for returning the parcels as one was from a 'partner brand'. No phone number to call, only an AI bot on WhatsApp. Awful customer service.

Order no KUK106065650 - 2 jackets ordered and 1 wrong jacket received. I have emailed the customer service twice with images of the items as soon as I have received the items but no response or acknowledgement. I love their products but customer service is very poor! I am keen to buy some dresses and jackets but will not until they sort out my incorrect item.

Ladies, I am so sorry we have all been duped! I have never in my life had such a terrible online retail experience. The website says it would be 3-6 business days for delivery, they require you to pay $8 for protected shipping, the tracking gives you errors, and the only customer service they offer is an AI bot that is not helpful. Currently I am 14-business days post order with no help in site. This is clearly a first-world problem, not to have my black tie dress anywhere in site, but this company needs to be taken to court. They are criminals.

Item arrived yesterday. Seriously damaged. Trying to return but it says I can’t return if damaged so trying to speak to Customer services but they don’t answer the phone. I don’t want to deal with a bot. Am shocked at the poor customer service.

Sadly I’ve just read the reviews. Trying to return item that doesn’t fit but returns portal does not let me go through procedure even tho it can see what I bought and that I want to return it. I’ve exchanged so many emails now and attached screenshots of where it fails but they tell me they can’t see them. It’s ghastly - will never buy from them again

I have 2 refund vouchers over £300, but can't redeem the vouchers without the PINs, I emailed and post to the head office but no help. I am going to write to Financial Ombudsman Service to ask for help.
This is terrible.

KM issued me vouchers that didn’t work because they had no PIN, then reduced their value without explanation. I’ve been promised three times that corrected vouchers would arrive within 48 hours—nothing has been sent. A week later, I’m still waiting while the expiry date runs down.

The lack of accountability, transparency, and basic follow‑through is extremely disappointing. This has seriously damaged my trust in KM.

Karen millen offers a refund with a gift card but it is a cynical trap. The cards lack pin numbers so are useless at check out. Whatsapp AI agents lie to you for weeks that the situation has been resolved when it has not. I have £200 in unuseable refunds from recent orders. This is a shameless scam from a well known retail group. It is theft.

I placed an order with Karen Millen a couple of months ago and returned a number of items. I didn't consciously request a refund by gift voucher but somehow that was what I received. I can only assume they have changed their default refund to gift vouchers and buyers have to change it. I contacted them immediately and advised this wasn't the method I would like. They rejected my request and I was stuck with the voucher which came with an expiry date. A month later I purchased more items using the vouchers value and paid the rest on my card. I returned one item and made sure I ticked original payment method. But another voucher arrived despite me using the whole amount and it retained the original expiry date. I then tried to use the voucher but couldn't as it was requesting a PIN number that hadn't been supplied. At this stage I raised a formal complaint, and the response was defensive, and extremely un helpful, and still no PIN number. I have used this company for decades especially when it used to be a quality retailer, now it is a cheap company with cheap customer service. Just don't waste your money!!

It appears that Karen Millen are not proactively issuing refunds, relying on customers to follow up if they notice. I have been chasing a refund since February 2025, and a second item from a purchase made in August 2025 has also still not been refunded.

Karen Millen has refused to issue a refund and instead repeatedly promised gift vouchers that never arrive or don’t work. I’ve sent over 10 emails with no response and 50+ WhatsApp messages, all of which are polite apologies saying the issue will be resolved — but nothing ever happens.

I’ve been sent vouchers that don’t work, promised replacements that never come, and then completely ignored. It’s been exhausting and incredibly frustrating trying to get money back that I’m entitled to.

Beware of buying from this site. If you need a refund, be prepared for delays, broken promises, and no real customer support.

They sent me a faulty dress. Part of the fabric was torn, and one of the tags was not securely attached. It seemed like the dress was a worn or previously used item.

I have now spent over a week trying to return the item.

The company acknowledged that the dress was defective and confirmed that I should not be required to pay for the return. They assured me that a returns label would be provided. Despite this, after numerous follow-ups, I have still not received the promised label. Instead, I have repeatedly been sent links that require me to pay for the return.

This has been an extremely frustrating experience. The product quality is unacceptable and the level of customer service has been equally poor.

If I could put zero stars I would. I have problems in returning my items and have contacted customer service via WhatsApp and get AI who has not answered my question . I then contacted customer service via email but Jae got no answer. I have 3 items to return which I cannot return at the moment as I need a return label issued. There is no customer service number to call, the whole process is unbelievable . Never thought such a company should be able to operate like this in the UK. The quality have gone down terribly, last time I ordered from them (a year ago) the quality was much better . Do not buy from them, it’s not worth the hassle. Will be raising a case through my credit card and will definitely delete their app.

Absolutely terrible returns process, return order received by them 19th december, contacted them numerous times, finally got an email to say i would receive 24th january. Still no refund and no reply to my emails. Shocking.

Terrible! Wish I'd read reviews first.

I have had returns, the quality of product was poor and was not as advertised.

I made 2 returns last week and have the receipts from the post office as proof of returned items but no communication as to acknowledgement of the said returns
So up until now I have no idea whether I will receive any refund .

Very poor customer service that reflects badly on the company as a whole. The agent was lazy, gave short and dismissive responses, and made no genuine effort to help or resolve the issue.

Unfortunately, this attitude mirrors the brand itself — overpriced clothing that is cheaply made and does not justify the cost. When you combine poor quality with uninterested customer service, it’s hard to see what customers are actually paying for.

Due to the lack of support, the situation ended with me requesting a refund.

Absolutely appalling customer service made a complaint no response no refund they should not be allowed to trade. I will be taking matters all the way.