I took out Just Travel insurance in July 2026 for a trip to Australia for Christmas and the New Year and paid £2249-78. Today I received an email stating if I took out insurance before 20/9/26 I ca... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We were just about to leave on holiday, 3 days before one of us was diagnosed with cancer. I called my travel insurance provider who instantly cancelled our annual policy. Needless to say I was mo... Näytä lisää
I was able to chat to a representative after filling in a form for travel insurance, his name was Reese he was very pleasant to talk to, he talked me through everything and was very reassuring. I am... Näytä lisää
I recently came across Just Travel Cover for (cruise) specific travel insurance and found their offerings to be excellent value for money. Their policies are tailored to meet our unique needs, making... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.
Yhteystiedot
Teleport House, Grayling Court, Doxford Park, SR3 3XD, Sunderland, Yhdistynyt kuningaskunta
- 0800 294 2969
- admin@justtravelcover.com
- justtravelcover.com
4,3
Erinomainen
884 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 38 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The person I delt with was very polite…
The person I delt with was very polite and helpful. I have used your company many times.
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
I'm pleased to hear the person you dealt with was polite and helpful.
Thank you for taking the time to leave us a review and for being a valued customer.
Kind Regards,
Claire
Unjust travel would be a better name
We are having a really poor experience with this company. Asking for irrelevant documents, not accepting handwritten invoices, being untruthful and imposing bizarre conditions. It is bad enough having an accident abroad without the incremental stress of an unhelpful insurance company.
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Very simple process
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad to hear you found the process of obtaining insurance with us simple.
Hope you enjoy your trip.
Kind Regards,
Claire
Best deals
Easy access to policies and great choice , and very competitive prices
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad to hear you found our prices competitive and policies easy to access.
Hope you enjoy your trip.
Kind Regards,
Claire
Just travel with Claire 
I have just spoke to just travel cover agent called Claire she’s been there 15 years absolutely fantastic well mannered pleasant knew exactly what she was talking about. Couldn’t ask for a better member of staff to speak to thumbs up to Claire for five star 
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Mr Foster,
Thank you for taking the time to leave a review, I really appreciate it.
Kind Regards,
Claire
Avoid
I used this company and had to make a claim in September 2024. Roger Rich & Co are handling said claim. I am still waiting to hear from this company. After multiple calls and emails and sending documents as requested and being told someone will contact me, no one ever replies or contacts you. I would advise to stay well clear
27. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Hi Yvonne,
I understand that you have spoken to our Call Centre Manager today who is looking further into this for you.
Kind Regards,
Sarah
Clear and competitive offer
The online site was very easy to navigate, the company offered me three alternative price levels, all of which very clear and all relevant information was there
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I am glad you found the website easy to navigate and the information provided on all 3 levels of cover clear and relevant.
I hope you enjoy your trip.
Kind Regards,
Claire
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm glad to see you were happy with the price of your quotation.
Kind Regards,
Claire
It would not accept my BLUE light card…
It would not accept my BLUE light card even though it is advertised on the site.
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm sorry to hear the Blue Light Card was not working online for you.
I can see one of our advisors has since contacted you to add your Blue Light discount to the quotation.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
I bought a travel insurance plan from…
I bought a travel insurance plan from them for a trip to Paris but my visa application was rejected largely because the plan Just Travel Cover sold to me wasn't legit. Someone else who bought insurance from them just told he he faced a similar issue at an embassy. Please don't bother buying from them.
9. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
We have requested further information from you to enable us to locate your details to investigate this but have had no response.
Unfortunately, we are unable to locate your details without either a reference number, name or email address.
If you can get in touch with the above information, we can investigate this for you.
Kind Regards,
Claire
Emma was so friendly and helpful she…
Emma was so friendly and helpful she did all she could to give us the best quote.
Thank you 👍
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Ms Wilkinson,
Thank you for taking the time to leave us a review.
I'm glad to hear the advisor you spoke to was friendly, helpful and obtained the best quote for you.
Kind Regards,
Claire
September claim still not paid.
I've just written directly to Just Travel as imglobal claims department still haven't paid out for a cancellation claim for flights which was submitted in September 2024. We paid £25 for our GP to complete the Medical Declaration after he advised us to cancel for medical reasons. Constant delaying tactics by imglobal Claims Department.
5. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Mrs Johnson,
Thank you for taking the time to leave us a review and I'm sorry to hear you had to cancel your trip due to medical reasons and for your experience making the claim.
I can see our assistant call centre manager has today emailed you, copying in the relevant complaints department at the claims team, and we hope to get this resolved for you promptly.
Kind Regards,
Claire
Acquiring travel insurance with Just…
Acquiring travel insurance with Just Travel is reasonably easy. What is a little tedious is the every policy you take out, its necessary to enter all the health details once again, although I understand why its necessary. However, do search out discount vouchers as this can make a real difference to the cost. For us its not just the cost of the holiday, its how much the insurance will be!
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad you find acquiring the insurance reasonably easy.
I appreciate completing the medical declaration can be quite repetitive however as the medical team do update the screening process from time to time, we are required to go through the screening again if 30 days have passed since the previous screening. This is to ensure any new medical questions or questions which have changed, have been asked.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
As I Am Not Technically Minded I…
As I Am Not Technically Minded I Requested Written Details Sent To My Address - 2 Weeks Later Still No Details - Contacted Just Travel Today - They Said E Mail Was Sent ?
Apart From This I Would Recommend This Company
11. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Mr Parkinson,
Thank you for taking the time to leave us a review.
I can see your documents were emailed to you on the 29th of November, when your insurance was purchased.
You can access your documents online in your active account with us by logging in here - www.justtravelcover.com/myaccount
They can be viewed here at any time and can be downloaded and saved to your device.
I can also the documents were posted to you, following your telephone conversation, and they left our office yesterday. You should receive them early next week.
Should you have any further queries, please do not hesitate to contact our office.
Kind Regards,
Claire
Had a missed port on our cruise in…
Had a missed port on our cruise in October. Rang Just Travel, who E Mailed me the necessary forms. Filled out and returned to Roger Rich, who are a claims consortium group.
This was 4th November, E Mailed 22nd Nov, again no response. E mailed again today, don't expect any response. Customer service is atrocious. Just will not answer phone, don't answer e mails
4. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Mr Forder,
Thank you for taking the time to leave us a review.
I'm sorry to hear your cruise missed a port and you have not yet had a response from the claims company for your insurer.
I can see that we have since reached out to you with the steps we have taken to help try to resolve this issue on your behalf.
If you have any further queries, please contact us directly.
Kind Regards,
Claire
poor claims
Price is good and have used for three years but this year, for the first time, have had to make a claim and their claims handling company is extremely poor.
First contacted claims company 6 weeks ago and was directed to a 'one beyond' website. Nothing happened. Emailed the claims address and no reply, called and promised a call back but nothing. 6 weeks later and finally sent a 9 page claim form. Have sent back but have little confidence they will actually deal with it given its taken 6 weeks to issue a blank form.
6. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Mr Pearce,
Thank you for taking the time to leave us a review.
I'm sorry to hear you have had to make a claim and have not yet had a response from the claims company for your insurer.
I can see that we have since reached out to you with the steps we have taken to help try to resolve this issue on your behalf.
If you have any further queries, please contact us directly.
Kind Regards,
Claire
I was very pleased with the very help I was…
I was very pleased with the help I was given
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm glad to hear you were pleased with the help you received from us.
Kind Regards,
Claire
Revised review: It pays to complain
This review has been revised following intervention from Just Travel Cover. They did not ask me to revise it, I chose to do it based on their response. I called them from abroad and was assured that my medical expense claim would be valid and paid in full. After weeks and weeks the claims handler (Roger Rich and Company, a name you should watch out for, and not in a good way) and "The Claims Consortium" refused the claim as the policy doesn't cover medical expenses. After writing a poor 1 star review here Just Travel contacted me and advised me that the policy DOES cover medical expenses and that my claim would be paid in full. Always complain if you think you're right.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Dear Mr Goodall,
Thank you for taking the time to leave us a revised review.
I'm glad we have been able to help resolve the issue regarding your claim.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
Straightforward application and great price!
Simple, straightforward application with easy to answer questions, although I did have to return to the one about the Country I’m visiting. I actually entered Spain and then realised that Canary Islands have their own listing! Medical questions were easy to answer too. Great price for two weeks cover and I also got a bonus discount so very happy.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for your review and I'm glad to hear you found the questions easy to answer and a great price. I hope you enjoy your trip!
Kind Regards,
Claire
I recently came across Just Travel…
I recently came across Just Travel Cover for (cruise) specific travel insurance and found their offerings to be excellent value for money. Their policies are tailored to meet our unique needs, making it an ideal choice. The process was straightforward, and the coverage options were clear and competitive. I have just bought my cruise insurance from them and based on my research, I plan to rely on them for future trips as well.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm glad to hear you found our policies competitive and look forward to hearing from you again in the future.
Kind Regards,
Claire
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