Joymade Arvostelua 248

Vastaus yritykseltä Joymade

4 päivää sitten

Hi Maria,

Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations in terms of quality and value.

We understand how disappointing this must be, especially considering the price.

We would appreciate the opportunity to review your order and see how we can assist you further. Please submit a support ticket using the link below and, if possible, include photos of the item so our team can take a closer look:

Submit a Support Ticket: https://portal.upmerce.co/jm/submit

Once we receive your ticket, our support team will review the details and get back to you as soon as possible.

We sincerely apologize again for the inconvenience and truly appreciate your feedback.

Vastaus yritykseltä Joymade

5 päivää sitten

Hi Marshall,

Thank you for sharing your feedback. We’re very sorry to hear that your order arrived after Easter despite being advertised for timely delivery, and we understand how disappointing this must be—especially with the item being dated for a specific occasion.

We sincerely apologize for the delay and the inconvenience this has caused.

Please note that your case is currently being reviewed, and our team will follow up with you via your support ticket as soon as possible to provide an update and work toward a suitable resolution.

We truly appreciate your patience and apologize again for your experience.

Vastaus yritykseltä Joymade

13. huhtik. 2026

Hi Helen,

Thank you for sharing your feedback. We’re very sorry to hear that your order arrived after Easter and did not meet your expectations in terms of quality.

We understand how disappointing this must be, especially as it was meant to be a special gift for your grandson’s first Easter.

Our team has already sent you an email to assist with your case. Kindly check your inbox (including your spam/junk folder) and reply with photos of the item you received so we can review and support you further.

We sincerely apologize for the inconvenience and truly appreciate your feedback.

Vastaus yritykseltä Joymade

10. huhtik. 2026

Hi Jackie,

Thank you for sharing your feedback. We’re very sorry to hear about the long delay and the confusion regarding your order status.

We understand how frustrating it must have been to be told your item was delivered when it had not arrived, and to have to wait several months for a replacement.

Please accept our sincere apologies for the inconvenience and the experience you went through.

We’re glad to hear that your replacement has finally arrived, and we truly appreciate your patience throughout this process.

We would still appreciate the opportunity to review your case further. Please submit a support ticket using the link below so our team can take a closer look and assist you if needed:

Submit a Support Ticket: https://portal.upmerce.co/jm/submit

Thank you again for your patience and for bringing this to our attention.

Vastaus yritykseltä Joymade

5. huhtik. 2026

Hi Giuseppe,

Thank you for sharing your feedback. We’re very sorry to hear about your experience with the product quality and delivery.

We understand how disappointing it must be to receive an item that does not meet expectations, especially regarding stitching, embroidery, and overall quality.

Our team has already sent you an email to assist with your case. If you haven’t received it, please check your spam/junk folder or submit a support ticket using the link below and include photos of the item so we can review and assist you further:

Submit a Support Ticket: https://portal.upmerce.co/jm/submit

Once we receive your response, our support team will follow up as soon as possible.

We sincerely apologize for the inconvenience and truly appreciate your feedback.