Absolutely love this brand, their products are such good quality and made with real women in mind. Spending years being let down by the high street and how the clothes fit a woman's ever changing bod... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I would have put no stars if it was possible. Do not buy from this company unless you are prepared to keep un wanted/ ill fitting goods as their returns policy is a con and falls well below the stan... Näytä lisää
Always amazing products! Customer service were so helpful and resolved my issue immediately (no fault of their own) couldn’t be happier with my purchase. I am a reoccurring customer
Absolutely incredible!! Own 3 pairs of leggings and a bra & about to order some shorts! Whoooo dissss! After a massive weight loss of 7 stone and excess loose skin I’ve never felt confident in shorts... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Affordable activewear that provides support, comfort and confidence for all body types.
Yhteystiedot
Yhdistynyt kuningaskunta
- support@jluxefit.co.uk
- jluxefit.co.uk
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Coat fits beautifully,lovely and warm…
Coat fits beautifully,lovely and warm and flattering fit. I did have to wait a few weeks for delivery but it wasn't too bad.
Such a great company
Such a great company!
Correspondence and service superb, and the quality of their gym gear is the best! …. 😁
Excellent quality
Excellent quality, great fit. The longer length of these jackets definitely set them apart from other brands.
Great coat!
Must have gym legging's
Activewear leggings Lovely fabric, squat proof especially if your a bit curvier don’t roll down great quality
Amazing items!!! Outstanding quality
I just wanted to write a review on this brand as a taller larger girl with seriously weird sensitivities to clothing this brand is outstanding not only is it a amazing fit but also fantastic material and thought to the tracksuit design. I brought this and found this brand due to an influencer on Facebook, I thought it was a bit expensive at first however the material and fits also how the items wash up it’s worth every penny!! I’m so glad I did and I’ll be buying much more. Please bring out a sleeveless long gilet same as your long coat 😊 I need this x
Expensive and accusatory customer service
Ordered sports bra according to sizing online but it was far too small. Had to pay to return and again for postage of the exchanged item. Bra still didn’t fit so returned and two weeks later have had an email accusing me of marking the item so they wont refund me. I obviously cannot prove it wasn’t there when I returned it. The Item was tried on once after a shower! They quote a ridiculously unachievable standard of hygiene rules which would basically preclude anyone from trying anything on. Never experienced this before and very unimpressed.
Very disappointed
I ordered the wrap set and leggings over 3 weeks ago my order came after a week and my leggings where missing it took 2 weeks of messages to then be told the leggings where out of stock with no other alternatives other then a different type of leggings which in my eyes wasn't fair because I wanted the matching set which was frustrating they was in stock a few days before that email but I've chose a different pair of leggings just waiting to see if they have my size I won't be returning after this though after so many good reviews
Worst company to deal with
Worst company to deal with, retured goods as too long(I'm 5'3?) No refund ,no communication. Totally ignored. Lost all my money. £37.39.
Have complained 4 times in writing to company. ???? Blanking me. Thought I'd try again cause this is shocking. Looked up company on trustpilot. They can be either really good or terrible . And of cause my reviews never appear on their site. Is Facebook blame and shame the only way to get a reply ??????
I love everything about jluxxe their…
I love everything about jluxxe their attention to detail, their sizing, the product quality, their inclusivity. LOVE LOVE LOVE! I’ve now made a few purchases and everything has been perfect. Highly recommend to anyone as I regularly do the online and to friends and family too!
Love it!
I bought the soft bamboo wrap, the contour vest and the double layer bra, all in both denim blue and mocha. I absolutely love them. I wanted to buy the leggings in both colours too, but they don’t have pockets and I know from experience that I’ll end up not wearing them as I need pockets when I’m at the gym. Make them with pockets then put me down for a pair in both colours!
Wonderful company. My new favourite brand.
Terrible service
Terrible service!
I placed an order on 29th June and didnt get an email confirming the order, it also never turned up!.. however I know the order went through as I set a payment plan up on Clearpay for it and it has went through and the first payment taken! This was the second order I have placed that I’ve had to contact about! The first one never arrived either and wasn’t posted out until I emailed! ALSO I tried to return one of the items in the first order as it was too small, I’ve just received the package back today saying that it wasn’t accepted by the retailer?! Having to constantly chase orders and the item I wanted to return for a refund has made its way back to me again!! Never again!! Lovely gym set but items far from cheap and not worth the hassle, especially when you don’t receive what you’ve paid for.
So Comfy!
I recently purchased the FormLuxe Midnight V-Neck Sculpt Bra. As someone with wide shoulders and a 38FF I have been dubious about non underwired and overhead the sports bra. Very happy to be proved wrong. This is the most comfortable bra, holds perfectly, is buttery soft and looks incredible on. Customer service from J.Luxe has also been incredible throughout. 100% recommend. :-)
Hopefully will be better for others
I ordered a set of 3 things from the sale. I was contacted that 1 thing was out of stock, they offered a new size and said it’d be sent. Days later I hadn’t had a dispatch email so I contacted them, then the leggings were out of stock, I tried to change it for something else but then decided to just take a refund and ordered elsewhere. I loved the feel of the brand but for the price I paid (despite it being in the sale) I would’ve expected better or at least to have been met halfway on the same product in a different colour.
100% would buy from JLuxe again
100% would buy from JLuxe again. The quality is superb and the delivery time could not be faulted. I love the design which flatters and supports in all the right places.
Ordered but never received my good
Ordered but never received my goods. No communication despite numerous emails from me. Will never order from them again. Trying to ask for a refund but no reply. Bad experience!
Disappointed with product, process and tone of communication
I had a really frustrating experience with JLuxe. The top I ordered took six weeks to arrive even though the website stated it would take four. When it finally did, the design didn’t work as shown. The drawstring detail didn’t allow me to adjust the length as advertised. I tried it on once and returned it straight away.
The return process was confusing and delayed. Their system showed the parcel as still in transit, and I had to email to get it manually processed. This made it feel like I was being discouraged from returning the item. When they received it, I was told a refund wouldn’t be issued due to surface fibres on the fabric. The item was black so naturally it picked up fibres, but I hadn’t worn it out and had sent it back in good faith.
The tone of the communication also felt inappropriate. Emails opened with Hey lovely and ended with kisses even while refusing a refund. It came across as dismissive and unprofessional especially in the context of a complaint.
Overall I wouldn’t order from JLuxe again. The product didn’t match the promise, the return experience was poor, and I felt let down as a customer.
Super helpful customer service
Super helpful customer service. Had some issues with Royal Mail but picked up with J.LUXE.FIT and they picked it up with Royal Mail and the t-shirt got delivered 2 days later! Great quality product! Will definitely be repurchasing.
Excellent quality and fast delivery
Super fast delivery and the softest comfiest leggings I’ve used in a long time. Not only that, but they’re completely squat proof! Will 100% be buying more from J-Luxe!
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