J.LUXE.FIT Arvostelua 

I stumbled on this brand at the recommendation of Tabitha Warley/Takeheart and am so so glad I did. The product ordered is absolutely beautiful - soft and comfy. There was an issue with my first order and Lou was SO kind, and so quick to resolve the issue with speed and professionalism. I would highly recommend this lovely independent brand not only for the beautiful, quality products but also their strong customer focussed ethos. Thank you so much 💗

I placed an order for over £300 from the Miss Greedy Homes collection on 30th January. By 12th February I still hadn’t received my order or any update, so I emailed J Luxe to chase it. I received no response.

As I was still within my legal cooling-off period under the Consumer Contracts Regulations 2013, I then emailed requesting to cancel the order. I eventually received a reply saying they would look into it. However, just two hours later I received a dispatch notification despite my cancellation already being submitted. Under consumer law, dispatching goods after a valid cancellation does not reinstate the contract.

I raised a formal complaint and was told I could return the parcel. I explained that as the cancellation had already been made, the return should be at their cost.

By 21st February I still hadn’t received the parcel and again received no response to my emails. Between 21st–26th February I received delivery notifications saying the parcel couldn’t be delivered. On 26th February I received a delivery notice only to discover the parcel had actually been returned to sender.

The fulfilment team then incorrectly claimed my postcode was wrong (it wasn’t). After several emails back and forth, they eventually admitted the mistake.

It took until 8th March to finally receive a refund and even then the postage was excluded. After further emails, the postage was eventually refunded on 10th March.

From start to finish this was an unnecessarily stressful experience involving poor communication, incorrect information, and a failure to handle a simple cancellation properly.

If you’re looking for a straightforward and hassle-free online shopping experience, I would strongly advise avoiding this company.

The best leggings I have bought. Absolutely obsessed, now my daughter is too! Feel comfy and amazing when wearing them. Thank you

Had to chase delivery as i wasnt told it had sold out. However it was worth the wait. Large sizing so order 1 size smaller

This is one of the best products on the market

I have been wearing leggings from Jluxe for years now. As a plus sized tall girl I found it hard to find leggings that were squat proof and size inclusive, great value for money, buttery soft, washed well, came in great colours, had at least one pocket big enough to put my phone in on a run, and held me in without folding over at the top or digging in. Somehow these leggings tick every single box! I wear them every day as a dog walker, gym goer, busy mum of 3. They are phenomenal! I also have the shorts, flares and socks too!

I have a complete addiction to this website. I’ve never had leggings so comfortable, they fit so well and make you look and feel amazing. I also have the knitted jumpers, 2 in each colour. I am totally OBSESSED

Cannot comment on the clothing as I haven’t recieved it.
Ordered on 01/01, which advised 2-4 day delivery. After about a week I emailed and asked for an update and someone emailed back straight away saying they would look into it. On 12/01 after again not hearing anything I emailed and was told that one of the items I had ordered was out of stock, and asked if I wanted anything instead. Not sure why it took 12 days for them to realise it was out of stock?
This issue still hasn’t been resolved. I am thinking that I just got unlucky as all other reviews are great, but it’s very frustrating!

Excellent service and my wife loves the fit of the leggings - she will be buying more

Great quality

My niece really likes the feel off the leggings as she is a dance teacher

So I'm in Canada and I ordered a coat from Jluxe i had to pay 27 for shipping which suxed but I was still excited for my purchase. when it arrived I was charged 43 dollars for tarrifs at the border needless to say this was adding up and I was very hopeful the coat would fit. When I finally got it and paid all those extras I have to admit I absolutely loved it! I hated all these extra fees but I absolutely love this jacket the fit everything. I would still recommend it id just say if your Canada be prepared for these extras but it is a wonderful jacket. Also 1 size up from Canadian sizing.😉

My order has not been delivered I was placed on 13/12/ 25. Order number27429. I have asked for either the order to be fulfilled or a refund. I have received neither. I will be contacting trading standards. If neither of these outcomes happen by the end of this working week. Would not recommend this company to anyone.

Fantastic soft fabric. The most comfy items I have ever worn

Beautiful items! I have bought a few things from you in the past and they last so long ❤️

Fabric felt nice but that was the only positive. I ordered a bra and leggings set and used their size guide. The bra doesn't feels supportive and just fits weird. The leggings are long but seemed to fit elsewhere, until I started exercising and then they needed to be constantly pulled up. Save your money and shop elsewhere.

Coat arrived and I had ordered to big a size got it returned and a smaller one sent out quickly ! Coat is beautiful so heavy and warm with great zips ! For opening when your sitting the pockets are softly lined and so cosy hood a great size and all lined so makes it cosy ! Would recommend 100 percent !

Really disappointed. Won’t ever order again. I placed my first order with Jluxe on 17th November, spending over £100. I was incorrectly charged for delivery but this was quickly rectified and I was refunded so I was happy with that. First impression was good.

6 days passed and I had had no update on shipping so I emailed on the 23rd and asked if it had been shipped yet as my ‘Shop’ app said ‘on the way - standard delivery’ but I had no tracking number. I received an email on the 25th (8 days after placing the order) saying my parcel would be shipped the following day - 26th November.
By 27th I had no further update so I emailed again asking if it had been shipped. I had no reply to my email but the following day (28th) I finally had the email to say it had been shipped and another email from Royal Mail saying it would be delivered on the 30th. It was then showing as ‘in transit’ for 4 days before finally being delivered on the 2nd December, 15 days after I placed my order.

However, just to make things worse, one of the items I ordered was missing! I emailed on the 2nd to advise of the missing item and was told ‘leave it with me’. No apology, no nothing. Chased it today (4th December) after another 2 days of no response to be told ‘unfortunately we have now run out of stock of the socks, we are very sorry!” A refund was then processed for the socks. That doesn’t really help as I wanted the socks! I appreciate that it was Black Friday & orders were busy so I didn’t expect it to be sent straight away but I placed other orders with other companies on the same day with standard delivery, 2 of which were dispatched within 6 hours of me ordering & delivered within 2 days. So to have to wait 12 days for shipping alone is ridiculous.

So I spent £115, had to wait 15 days for delivery with no proper updates, had to chase everything myself and other than an apology at the end I only received one other apology and even that looked like a copy & paste email. The customer service wasn’t great at all and I’m just really annoyed at how much hard earned money I spent to treat myself to receive this service. To say I’m disgusted is an understatement. It was my first order and will certainly be my last with Jluxe.

I’ve given 2* as the quality of the tracksuits I have received seems to be decent (although I haven’t worn them yet so time will tell) but the service was shocking.

Delivery came within 2days of ordering. The coat is amazing 😍 very comfortable, cosy and the fleece type lining to the hood and neck area is like wearing a scarf. I am a 12-14 in coats so usually go for a Large. I have just placed another order to try the Medium can't wait to wear this out and about.

I absolutely love my coat. I got the longline version in black and its so comfy and warm. Could have probably sized down but I'll know for next time.