J. Jill Arvostelua 190

Beware! J. Jill is now removing a lot of 1- and 2-star reviews from their website, even if they're not offensive or profane. I've reviewed the same garment twice and my reviews initially get approved and posted, then mysteriously disappear a day or two later. I also think they add a lot of fake positive reviews if an item is getting a lot of bad reviews from real customers.

I bought 2 shirts which totaled over the $75 minimum to get free shipping. I was charged $6.55 processing fees. They were cheap looking so I returned them. They charged me another $6.55 processing fee. So, I was charged $13.10 for nothing. JJill needs a better way to buy online. Most places have actual free shipping and free returns. I won’t order from JJill any longer!!

Horrible customer service - rude, very argumentative, talk over you in conversation,etc.. In today's world with computers they should be able to tell you if they have received your return and process refund within 2 or 3 business days. J. Jill takes almost a month to finally credit my account after 3 phone calls and numerous e-mails. J.Jill seems to be in financial trouble and want to hold on to your funds as long as they can. I will NEVER do business with J.Jill again.

I love J.Jill clothing and I order from them frequently but their shipping is a joke! It's so slow and most of the time, unpredictable. My advise: don't order gifts for others from them because it'll show up late! I'm really getting sick of it too.

Just got off my third chat to resolve a shipping issue. Order placed October 10, shipping notification received October 12. Delivery date stated as October 19. Got a text on October 18 saying “Your order will arrive tomorrow!” Great! But it didn’t. New delivery date: October 25 (Sunday?). Not delivered. I contacted JJill by chat on October 20 and told them the package was sitting in the same place since October 16. Rep said a replacement would only arrive a few days sooner than the promised October 25 delivery date so didn’t recommend a replacement shipment. Contacted them through chat again tonight and they placed a replacement order to arrive October 28. Too bad I needed this stuff for a trip. I have no faith it will ever arrive. Here’s the travel history with SmartPost: MA to PA to NC (just 2 hours from me) to TX (!) to AL back to NC where it sits about 75 miles from my house. JJill used to have ridiculously expensive shipping, and its answer now is a “free” shipping option that never gets your package to you. You need to fix your shipping issue because it’s costing you more money than going with a flat-rate $5 shipping option that reliable delivers as promised. Or look at what Nordstrom offers - they’ve got it right. In the interim, horribly delayed orders should be immediately replaced overnight. Don’t make your customers contact you three times to get a sweater they’ve already paid for delivered. You are losing customers, and I am one of them. Never again will I order from JJill.

Susan Pulchalsky the self proclaimed manager of the Dana Park Mesa AZ J Jill Store decided it was ok to discriminate against people with medical issues.
I was the only person in the store shopping, and made sure I stayed more than 6 feet away from both employees at all times. Susan and one other employee were up by and behind the plexiglass cash register area the whole time I was there.
I can not wear a mask due to medical reasons, there is an exemption from the County that allows for this.
Susan waited until I got toward the register to offered a mask (after I'd been shopping for about 15 minutes by then) I explained to her why I can't wear one, explained the government exception and offer to show her my documentation. Susan refused to look or listen, told me to get out of the store and refused to ring up my items. I explained to her she can't DISCRIMINATE against people with medical or special disabilities needs.
(No one would ever know I have medical issue if it weren't for this mask mandate).
I said please ring up my two items and I'll be on my way. Instead, Susan called to "report" me to who I assume was someone at corporate J Jill.
She became belligerent and rude, yelling at me, being argumentative and telling me of I don't leave she will call the police ! Susan even asked the other employee (Sandra) if she thought Susan was discriminating against me because of my medical issues and Sandra said YES!
I was astonished! Shame on you Susan and J Jill Store!!.....for allowing such horrible DISCRIMINATORY rude, unbecoming, disgusting behavior by one of your employees.
So sad, I've been a great customer for countless years but I will never shop there again !
I think I'll be in touch with an attorney to see if this is worth pursuing.

I agree with the masses! Jjill previously had a wonderful reputation for beautiful clothing and customer service; unfortunately several recent experiences in customer service have been absurd; hence the rating and looking elsewhere!

As others have stated, the company has shipping issues. Once the item has “ shipped”, don’t expect arrival date to be reliable. Allow at least 2 weeks and possibly longer. Many times my bill for the item or items is received before I get my order.
They are extremely particular about returns so beware. Yes, you need to take advantage of sales and free shipping promotions (rare) as they are quite pricey. I do think that they offer some lovely clothing, jewelry and accessories.

There are a number of complaints about shipping so I'm not alone! My first expected package will be a week beyond the original arrival date - if it actually arrives then. I ordered the second one a few days ago so who knows when that might arrive. I understand the COVID-19 crisis likely plays a big role; mine is supposed to come via the post office and they are underfunded and probably understaffed. However, I've ordered from JJill for years and often had shipping problems. When it was Fed Ex, items went to other states or were not loaded on the truck; rarely have this problem with other companies. The two items I'm expecting now are the first ones I've ordered in well over a year. I'm not sure what it is but the styles have not appealed to me. For one thing I'll order a tunic length jacket but even petite lengths for a tunic top worn alone hit me at a bad spot and are not flattering. I ordered two pairs of stretch jeans two years ago and after wearing them a couple of hours, they were practically falling down. I still have the jeans but don't want to grow into them! Yes, it's nice to go down a size but then I don't know what size to order on a different pant. The measurements given in answer to questions online don't always match the actual ones.

J Jill clothing has gone downhill. The colors are ugly, especially for summer. You can buy rayon clothes at walmart. Used to have quality fabrics and pretty colors. They will not make it! Soon you will hear they are filing for bankruptcy.

Employee is not wearing Face mask at Rochester Hills, Michigan store. She was handling clothing, dressing room areas, cash register and not sanitizing credit card machine/pen before or after use, talking up close to customers without her mask. Sign on their door states everyone needs to wear a mask...yet employees do not?

Obscenely overpriced clothing, CRAZY shipping costs, and the worst return policy ever. I've shopped at J.Jill (catalog only--no plus or tall sizes in their stores--they can't risk fat women being seen there!!!) since the 1990s. Quality is now unacceptable, especially for what they charge. You can't return anything that has been worn, washed, or has had the tags removed, because that's how you find out whether you like something, right? You never wear it, never wash it, and leave the tags on forever. Even if items fall apart, they will not take them back. For some reason I've been putting up with their hateful policies for years, but an email I received a few days ago was the last straw. It stated that "everything is 50% off--IN STORES ONLY." Like I mentioned, there are no plus or tall sizes in stores, so this offer is incredibly discriminatory as it is for straight sizes only. They've always clearly hated larger women, and seemed to make larger sizes as an afterthought, but this is really bad! I sent a message to them stating as much. I still haven't gotten a reply, and I'm sure I never will. I have (finally!) decided that after spending tens of thousands of dollars there, it's over. No more overpriced, low-quality J.Jill clothing that takes an eternity to arrive for this customer. Good luck to you in this tanking economy, where women will make much more careful choices.

SHIPPING issues!!
I understand there is a pandemic going on. However, I ordered under my shoprunner account. First, it took 1 week from ordering to FedEx receipt. A few extra days I can understand, but a full week is RIDICULOUS!! On top of that, JJill shipped it standard shipping which is FedEx smartpost!! Shoprunner is supposed to be 2 day shipping. My order was placed May 26. It is now June 13 and I still don't have my order. 17 days! My cc payment is due on the 17th for items I haven't seen. I'm a plus size, so I couldn't shop in my store even if I wanted to. Other retailers are still honoring Shoprunner terms, why can't JJill? I should have had thi order by June 3rd at the absolute latest.

Purchased a pair of $75 sneakers from J Jill. Nine weeks later, the sole started to separate from the canvas. Since I had only worn them about 10 times and mostly indoors, I decided to return them. I was shocked when they said they would not take them back because they had been worn. I explained that $75 shoes that came apart after 10 wearings were obviously defective and their return policy is 90 days for defective merchandise. The manager examined the bottom of the shoes so thoroughly that it became uncomfortable, then said it was up to her discretion on whether they could be returned. Since she could not resell them, her answer was no. After a very heated discussion she refused to give me a credit on my J Jill card, but agreed to give me a gift card, I walked out of the store with my gift card and my business. I prefer to shop at stores that stand behind the quality of their products.

This review if for shipping.

I ordered a few items online in May as the local store was closed due to the pandemic. It took about two weeks for delivery - longer than usual but there is a pandemic. Some of the items did not fit (sizing is often a hit-or-miss with j.jill) so when the store opened at the start of June I went in to exchange for a different size. The store did not have the items, so the sales associate processed my returns and placed an order for me to have the proper sizes delivered to my home. That was June 1st. On June 2nd I received an email from j.jill that my order had shipped with an expected delivery of June 8th.

After the 8th came and went I checked on the tracking link and the delivery date still said the 8th and the FedEx site said it was still awaiting the package from j.jill. I then went online to j.jill and started a chat session to ask if there was a way to track the package as I was concerned it was lost. The CS rep asked me to wait while she checked but she returned and just stated that it takes up to two weeks for delivery. Nothing else about my specific order. She offered to count the days out for me to know how long 14 days might be. I couldn't tell if she was being condescending or if she was being earnest.

Finally, the tracking changed to reflect FedEx had the package with a delivery of the 12th expected. Then it changed to the 13th. Now it says the 17th.

Pandemic or not, this is RIDICULOUS! J.jill has never been exactly speedy with shipments, but this is the last straw. After being a customer for years and years this may be the last time I shop there. The local store does not carry many of the petite sizes I need so I rely on shipping about half the time so if j.jill cannot or will not improve the shipping method (my guess is that FedEx Smartpost is the culprit) I will be forced to stop buying from them because of a lack of confidence. I will miss the linen items because I live in Florida, but I'll find another source for my needs.

This is a review of one item among many purchased over years, a linen shirt with pretty print. I've bought and liked Jjill clothing for years, for fit, comfort, durability and quality. It is 5 star for those things.
The linen shirt, though it fits well and is pretty, is rough feeling, unlike pima cotton, and requires special care that my helpful husband doesn't always follow: hand wash, lay flat to dry. Be aware. Pretty, but...

Having been a customer for over 15 years, I have seen a drastic decline in quality of the merchandise. J.jill had been my go to for years. My latest purchase arrived 10 days after order. My J.Jill card was charged immediately. The shirt I ordered was absolutely not as described so I used the return label provided. I returned it on March 26th. I continue to check on the credit to my J.JIll account. The blanket emails state that returns take 20-28 days which is ridiculous. My issue is my J.Jill card must be paid prior to that time. I do not want to pay the amount of the return as I no longer have confidence in J.Jill and will probably not order anymore so having a credit sit on my account is a waste of money. I was told today by a " customer service" agent that I had to pay it or get a late fee. I guess that's why there are reports of trouble with J.Jill.

I haven’t received my order yet but would be happy to write it when I receive it

I have been a customer of J.Jill since 2003, but last couple years I was very disappointed with quality and service.My last purchase took two weeks to arrive.
Sizing is not the same and quality of fabrics is very poor.J.Jill charge too much for their clothes.
Tatyana

Do not buy from here, shipping took over 12 days and they lied and said it would get here with 2 day shipping! Orders I placed with other companies already arrived. Will never order from again. Company needs to be shut down.