The pendant that I receive is very beautiful. There was an error with the tracking number but the error was fixed.
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Katso, mitä arvostelun kirjoittajat sanovat
Found the perfect charm for my daughter for Christmas and JT shipped it out right away. Their selection is amazing. Unfortunately, US customs lost it, but Jewellery Trove responded (on Christmas Day!)... Näytä lisää
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Jewellery sent to wrong address… Only for the honesty and good nature of the occupants of this house that’s half a mile away this item could easily have gone missing This was the fault of the... Näytä lisää
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2 months ago I purchased a very unique charm from Jewellery Trove. Unfortunately the charm has not arrived . I sent an email asking if they could please follow up . They sent an email back immed... Näytä lisää
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We offer pre owned and pre loved vintage jewellery. Just like the jewelry your gran used to wear. Re-live those childhood memories with a stunning gold charm from a by gone era.
Yhteystiedot
100 Hatton Garden , EC1N 8NX, London, Yhdistynyt kuningaskunta
- hello@jewellerytrove.co.uk
- jewellerytrove.co.uk
4,1
Hyvä
31 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good product
The pendant that I receive is very beautiful.
There was an error with the tracking number but the error was fixed.
22. helmikuuta 2026
Vastaus yritykseltä The Jewellery Trove
Thank you for your feedback. Yes there was an error, however it was rectified and arrived safe and sound. We are delighted that you love your new purchase. We appreciate the business. Please come again soon.
Glad to have come across
Lovely unique item at a great price, very prompt delivery and great communication. Would definitely recommend!
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
Thank you. We wish you many years of happiness with your new piece of jewellery.
Regards. JT
Jewellery sent to wrong address…
Jewellery sent to wrong address…
Only for the honesty and good nature of the occupants of this house that’s half a mile away this item could easily have gone missing
This was the fault of the company blaming a new labelling machine for the error
After eventually receiving the item it was opened by my wife curious has to what the fuss was about
This spoilt my surprise for Christmas and I returned it asking for the postage to be paid by the company .
To which they refused point blank ..
Unbelievable!!!!
Thanks for nothing
Dave Simonds
25. syyskuuta 2025
Vastaus yritykseltä The Jewellery Trove
Slightly inaccurate review here from Dave, but these things happen in this age.
First there was excellent communication throughout on both sides, which included a small discount which he asked for as funds were tight. Yes, there was an error with the address. It was sent to the wrong house number on the same road and it was fully tracked and insured. If the recipient wasn't as honest as Dave said she was, we would have been able to retrieve it. If we couldn't retrieve it due to her being dishonest, Dave would have recieved a full refund.
As for Dave's wife opening the parcel because she was curious, well that really is out of our control and not our fault. I'm sure everyone can accept this. The fact that she didn't like it is out of our control too. We would have been happy to swap the pendant for something else and refunded the difference if there was one.
It was returned, as was Dave's right, for which a full refund was given. However, as for us paying his postage, unfortunately this is one of the companies T&C's available on our website. It does state that alll customers are liable for postage on returns.
We do take all our reviews very seriously and wish Dave all the best for the future.
Vastaus yritykseltä The Jewellery Trove
Thank you so much. Enjoy your purchase and we hope to see you again soon.
Vastaus yritykseltä The Jewellery Trove
Thank you Louanne. We appreciate your business. Enjoy your gold charm.
Very easy to order arrived in good time…
Very easy to order arrived in good time very nice piece good value
17. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
Thank you for your business sir. Enjoy your purchase.
Vintage gold pendant
Purchased a vintage gold pendant - excellent price and excellent service. Thoroughly recommended seller.
24. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
So glad we could help you. Thank you for your review too. Look forward to helping you again in the not too distant future.
Nie prawdziwe srebro
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
This is not a genuine review. We have never supplied this person. Everything we sell is 100% genuine whether it is gold or silver. Thank you.
Vastaus yritykseltä The Jewellery Trove
Excellent. That's what we like to hear. Thank you.
Really quick responses and excellent servuice
Really quick responses to my queries about an item (even at the weekend!), and excellent service all round. Would definitely recommend and buy from again.
28. huhtikuuta 2024
Vastaus yritykseltä The Jewellery Trove
It was our pleasure to help. Thank you for your order. Enjoy your new piece of jewellery.
Vastaus yritykseltä The Jewellery Trove
Thanks Susan. You're welcome. All the best.
Couldn’t be happier
Iv been searching for years for a specific charm my great grandmother left to my mum years ago which sadly got lost many many years ago. I messaged JT to see if they could source it and less than a month later they got in touch with the great news they had found one. They sent me pictures and descriptions which helped me feel comfortable and less than 20hrs after my payment was made I received the beautiful charm wrapped beautifully and securely. Would 100% recommend. Lovely customer service and impressive communication and turnaround. Thank you sooooo much
25. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
It was a pleasure to help you. Thank you for the review too. It means a lot to us, but not as much as your custom. Hope to deal with you again in due course.
Grandfather clock pendant
Stunning pendant just not what I required fantastic communication and very speedy refund Thankyou would definitely buy again from these guys.
19. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
We understand that we can't please everyone and were happy to help as best we can. Hopefully next time will be a winner. All the best.
Wonderful customer service!
Found the perfect charm for my daughter for Christmas and JT shipped it out right away. Their selection is amazing. Unfortunately, US customs lost it, but Jewellery Trove responded (on Christmas Day!) that they would put in a claim and refund me right away. They even gave me a discount on a future order and said they'd keep an eye out for something similar. What incredible customer service!
8. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
So sorry that the US postal service lost your parcel. Hopefully it will show up. Your refund has been processed. Hope to see you again soon. All the best. JT
Vastaus yritykseltä The Jewellery Trove
You’re welcome. Enjoy your new jewellery.
A beautiful piece
I lost a exact piece about 10 years ago and was devastated.
I am so pleased that I have a piece, which although is not the original, it means a lot. Service and delivery was spot on and I will use the jewellery trove in the future
3. tammikuuta 2024
Vastaus yritykseltä The Jewellery Trove
We are so glad we managed to reunite you with a sentimental piece of jewellery Donna. Thank you for your business. We hope to see you again soon!!
Absolutely amazing service
Absolutely amazing service! I love my new pendant and would highly recommend The Jewellery Trove 🤍🤍🤍
17. marraskuuta 2023
Vastaus yritykseltä The Jewellery Trove
Thank you Dorit. We’re glad you’re happy with your new pendant and wish you many years of enjoyment wearing it. Until next time!
Vastaus yritykseltä The Jewellery Trove
You’re welcome.
Bought something from this company and…
Bought a very special religious charm from this company and it arrived very promptly in perfect condition and very carefully wrapped. I am thrilled with my purchase and delighted that the company are so easy to deal with. I had reason to communicate with them and again got an immediate reply. Excellent company to deal with.
22. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
Our pleasure Myra. Thank you for your purchase. All the best. JT.
2 months ago I purchased a very unique…
2 months ago I purchased a very unique charm from Jewellery Trove.
Unfortunately the charm has not arrived .
I sent an email asking if they could please follow up .
They sent an email back immediately saying they had refunded me the entire amount .
I was blown away by the gesture of goodwill & would highly recommend their professionalism.
Great to deal with & goes without saying I will purchase another charm from them .
Many thanks
20. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Jewellery Trove
Thank you for your kind review Jo and apologies again for it not showing up. It’s still out there somewhere and hopefully it will arrive. All the best. We look forward to some happy news in the not to distant future.
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