Highly recommended, now my go to jewellery company after stumbling across them last year, have found their products to be well made and reasonably priced, fast delivery and outstanding customer care f... Näytä lisää
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I've ordered twice from Soru now. The quality of the earrings is unparalleled - they are stunning online but even more so in person. Wore the pearl crystal studs to my work Christmas party yesterday a... Näytä lisää
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I was unsure as to whether Soru's charms were compatible for all bracelets. So I messaged via what's app. Deb responded and was unbelievably helpful. She even suggested small charms that wouldn't be t... Näytä lisää
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I ordered the Treasures Sun earrings (absolutely stunning, though just a bit too warm for my skin tone). When I made my return, I left this feedback—and was genuinely blown away when Zahide reached... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Soru Jewellery
Yrityksen kirjoittama
Soru Jewellery
Our vision is to create statement jewellery that exudes creativity, happiness and Italian flair, made using high quality materials and sold at attainable prices.
Our jewellery is designed in the UK and is ethically handmade mostly in Italy and Turkey, using solid gold, gold plated solid silver and genuine gemstones.
Drawing inspiration from nature, our collections are closely connected to all things celestial and nautical, including suns, moons, stars and shells. Loved among influencers and celebrities, including the Royals, The princess of Wales is known to have worn Soru Jewellery on many occasions.
Our statement pearl earrings and hoop earrings have gained cult status and are instantly recognisable as Soru and our detachable charm collection is versatile and fun.
Founded by sisters, Francesca Kelly and Marianna Doyle in 2013, Soru Jewellery has become the go to brand for beautifully made statement jewellery using the finest materials at an attainable price.
New Arrivals Best Sellers All Jewellery Follow on InstagramYhteystiedot
Solihull, Yhdistynyt kuningaskunta
- customercare@sorujewellery.com
- sorujewellery.com
4,7
Erinomainen
360 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor quality
I purchased a necklace for my daughter’s 18th birthday at a cost of £320 15 months ago and it has tarnished to such an extent that it looks like cheap metal as opposed to gold plated silver. It is now unwearable. The customer services team refused to do anything about it as it outside the 12 month warranty period. At this price point, I would expect the jewellery to last longer than 12 months! Very disappointed and won’t be buying from Soru again.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Thank you for taking the time to share your feedback. We’re very sorry to hear how disappointed you feel, particularly as the necklace was purchased for such a special occasion.
Our pieces are crafted from 18ct gold plated sterling silver, and as outlined in our care guidance, gold plating can naturally wear over time. Factors such as exposure to water, perfumes, lotions, and humidity can accelerate this process, which may lead to changes in colour or finish. We recommend avoiding contact with moisture and chemicals, storing jewellery in a cool, dry place, and gently cleaning with a soft cloth to help preserve its appearance for as long as possible.
We do appreciate your concerns regarding longevity. However, as advised by our customer care team, our warranty covers manufacturing faults for up to 12 months from the date of purchase, and we’re unable to offer further support beyond this period.
We’re sorry again that your experience has not met your expectations and appreciate you taking the time to share your feedback. Wendy
Highly recommended
Highly recommended, now my go to jewellery company after stumbling across them last year, have found their products to be well made and reasonably priced, fast delivery and outstanding customer care for any request or query you may have. Found their communication to be clear and concise and very quick to reply. Wendy was particularly amazing and went above and beyond.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Thank you so much for your lovely review. We’re so happy to hear you had such a great experience with Soru Jewellery. Wendy and the team will be thrilled to know her support made a difference — she really does love helping our customers. Creating beautiful pieces is important to us, but making sure you feel looked after matters just as much. We really appreciate you taking the time to share your experience.
Love ❤️ such special piece 💝
29. tammikuuta 2026
Vastaus yritykseltä Soru Jewellery
Thank you! The charm you are referring to is indeed a special design, I'm so pleased, you LOVE it.
Absolutely stunning earrings
Absolutely stunning earrings and, as always, fantastic service.
27. tammikuuta 2026
Vastaus yritykseltä Soru Jewellery
Thank you for taking the time to leave this review, we're so pleased you love your new earrings, they are a great addition to your growing collection! Thank you again for choosing Soru x
Beautiful necklace and charm
Beautiful necklace and charm, very unusual design and crafted with care. The packaging is exceptional even the. External cardboard box it came in had designs inside. It was an enjoyable experience opening the packaging and box.
I’ll definitely by another. Thank you for your attention to detail.
I was inspired to find out about you after researching a necklace Amanda Holden was wearing on TV.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Hi Elspeth, thank you for leaving such a lovely review for us. As a small business, we really do value and appreciate your time in doing this. We're so pleased you were inspired to find us by Amanda, we can't wait to see what you add to your collection next!
Five-Star Service from a Five-Star Brand
Soru Jewellery’s customer service is truly exceptional. From start to finish, the team is responsive, friendly, and genuinely attentive. Debbie went above and beyond to answer my questions promptly and made the entire experience feel effortless and personal. It’s rare to find a brand that combines beautiful craftsmanship with such thoughtful, reliable support, but Soru does exactly that. You can tell they really care about their customers, not just the sale. An outstanding experience all around.
I wouldn’t hesitate to recommend them.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Thank you so much for your lovely review. We’re so happy to hear you had such a great experience with Soru Jewellery. Debbie will be thrilled to know her support made a difference — she really does love helping our customers. Creating beautiful pieces is important to us, but making sure you feel looked after matters just as much. Your recommendation truly means a lot, and we really appreciate you taking the time to share your experience.
Stunning necklace and charm, best customer service
Stunning necklace and charm, such great quality and I absolutely love it! Also 5-star amazing customer service when there was a delay with my delivery due to Royal Mail. The Soru team couldn't have been more helpful or lovely. Also the packaging is great quality and very stylish. Love this brand!
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Thank you so much for your lovely review. We’re so happy to hear how much you love your necklace and charm, and that the quality and packaging stood out to you. We’re really glad our team could help during the Royal Mail delay and make things as smooth as possible for you. Your kind words truly mean a lot to us — thank you for supporting Soru and for sharing the love! ✨
Value for money
Great website with lots ofchoice,well made products an amazing quality.quick delivery service and kept updated.
29. joulukuuta 2025
Vastaus yritykseltä Soru Jewellery
Thank you so much for your lovely review. We’re so pleased to hear you enjoyed the website and found plenty of choice, and that the quality and delivery lived up to expectations. Keeping our customers updated and making the experience smooth is really important to us, so your feedback means a lot. Thanks again for choosing Soru! ✨
Vastaus yritykseltä Soru Jewellery
Hi Veronica, thank you for your lovely review. Your chosen earrings are a firm favourite with lots of customers, like you say the Mini Giovanna's compliment so many looks. Wendy
Vastaus yritykseltä Soru Jewellery
Hello Deirdre, as a small business it means so much that our customers love our jewellery and take the time to leave us a review, thank you! We hope you enjoy wearing your charm and necklace. Wendy
I have so many pieces of your lovely…
I have so many pieces of your lovely jewellery and this storage tray is just what i needed and crafted beautifully.
Thanks Soru Sisters x
29. joulukuuta 2025
Vastaus yritykseltä Soru Jewellery
Hi Nicola, we are so pleased to hear you love your new jewellery tray as much as our jewellery! They are the perfect way to keep all of your pieces. Wendy
I recently had to return some broken…
I recently had to return some broken earrings, I had an excellent experience with Deb from the customer care team. She was professional, patient and genuinely attentive to my needs.
I was so surprised to receive the repaired earrings so quickly, highly recommend this company.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Hello Marion, Thank you so much for taking the time to share your experience. While things can occasionally go wrong, we truly believe it’s how we put them right that matters most. We’re delighted to hear Deb was able to support you so well and that you were happy with how quickly everything was resolved. Your recommendation means a great deal to us.
Elegant and beautiful pieces
I've ordered twice from Soru now. The quality of the earrings is unparalleled - they are stunning online but even more so in person. Wore the pearl crystal studs to my work Christmas party yesterday and got loads of compliments - even from someone on the Tube! (Which made my evening) All 3 pieces of jewellery I've bought are expertly crafted and feel so luxe, and I just love the aesthetics of the brand.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
The pearl Crystal Studs are one of our all time favourites, and such a good pair for this time of year! So pleased you, your colleagues and fellow tube travellers love them! Merry Christmas x
Vastaus yritykseltä Soru Jewellery
Thank you so much for taking the time to leave this review, its means so much as a small business. We hope you enjoy wearing your new jewellery.
On time and as seen
Items delivered so promptly and wrapped nicely . Items as were seen on website .
26. marraskuuta 2025
Vastaus yritykseltä Soru Jewellery
Our customer service team work hard to ensure our customers are happy, they'll be thrilled to read this!
Beautiful unique pieces
Beautiful unique pieces, I’ve quickly built up a small collection of pieces from soru and love them all
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Hello, thank you for your review. We're so pleased you love our jewellery, we look forward to welcoming you back so you can add to your collection.
Good communication and love most of…
Good communication and love most of this jewellery.
28. lokakuuta 2025
Vastaus yritykseltä Soru Jewellery
Hello Ann, thank you so much for leaving a 5* review, as a small business we really appreciate your kind words.
VERY BEAUTIFUL AND UNIQUE JEWELRIES AND…
VERY BEAUTIFUL AND UNIQUE JEWELRIES AND FAST DELIVERY
27. lokakuuta 2025
Vastaus yritykseltä Soru Jewellery
We are so pleased you love our jewellery, we hope you enjoy wearing your new earrings!
Extremely pleased with my recent purchase…
I am extremely pleased with my recent purchase from Soro. Exceptionally good product in lovely packaging, delivered fast. Communications wiyh Soru were good.
27. lokakuuta 2025
Vastaus yritykseltä Soru Jewellery
Hello, thank you for taking the time to leave this lovely review for us. I'll be sure to share with the team. We hope you take comfort from your new talisman.
Beautiful, quality jewellery, excellent customer service
Bought several beautiful jewellery pieces over the past few years which have always been of excellent quality and with an amazing, friendly customer service to match!
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Soru Jewellery
Hello June, as a small business we really appreciate your positive words and taking the time to share them. I'll be sure to share your thoughts with our team.
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