Jetstar Airways Arvostelua 

Uncomfortable seating with little padding and hardly any leg room. They don't even offer complimentary water to passengers. Staff need to lift their game too, try smiling and being kind to passengers like the other more highly regarded airlines. It felt like I was on a direct flight to prison. A gross Airline.

They're predatory.

Made a booking from the wrong airport and realised 5 minutes later. Called and messaged their support line and they couldnt give a refund or a credit. Apparently if I had paid the extra amount for insurance they would have no issue returning my $800 but because I didnt do that they had zero sympathy. Even the 1-hour quick fix policy is pathetic. They hate their customers, and just want your money. Avoid them at all costs. The fares arent even cheaper than Air NZ when you add the $200 in fees (why the hell am i paying an $85 'passenger movement' fee??). I ended up writing off the $800, congrats Jetstar, you got me! It worked out cheaper and easier to book the same flights with Air NZ.

Delayed while the plane was cleaned , delayed again because the catering was slow , delayed again because staff were slow processing passengers.Once on board , the plane had a stale odour and was filthy, obviously the cleaners need to be sacked . Almost 3rd world standard

This company loves to hire agency staff who arnt able to deal with complaints or refunds.

The customer service team are only able to share with you an email or 2 phone numbers, both which are so backwards that all the rules of the airport are completely wrong

For example… weight of luggage is 7kg, however food and drink doesn’t count towards this. So we were over by a small margin and then told us it doesn’t count after taking 75 aus dollars.

I would advice travel to be as light as possible including food and drink because not all the team follow this rule. Online is where they state that it does count towards the weight of the luggage and they are not able to deal with a refund. I have spent 3 days trying to sort this as we have photos showing our luggage is under 7 after we took our water bottles out.

Have to pay 130$ and can't accept 4 different card. Only cash. In 2024.

If I could give a no star rating I would.
July 14/28 Booked 2 return flights to Sunshine Coast at a cost of $905.75 with Jetstar via my savings account.
Booking failed, my fault. Contacted Jetstar immediately. Apparently payment not received?? Advised to book again. Did so through Paypal. Also advised to contact my bank re first payment.
Contacted my bank who informed me money had left my account within a minute of payment. Bank suggested I put in a claim with NPP so they could persue the return of my money. Also to contact Jetstar again because money should hopefully now be in their possession.
Rang Jetstar and advised money not in their possession but to send a copy of my payment advice from my bank. This I did, which I believe was received on Jul 14.
I was also advised by my bank the claim may take up to 10 business days. My bank kept me updated.
Jul 31 Returned from my holiday.
Aug 1 Contacted Jetstar re refund. I was told they had definitely received a copy of my payment advice. Jetstar had quote "EVERYTHING THEY NEED TO PROCESS MY REFUND" and this should happen within 2-3 days. This is the based on the very same info they received Jul 14.
Mon Aug 5 received email requesting bank details. Details sent, however, advised the process could take up to 20 business days.
Tues Aug 6 Email - bank details received but time frame for refund 14 business days.
Tues Aug 6 email from my bank to say they had heard neither from CBC (Jetstar's bank) or Jetstar. My bank could pursue no further so suggested I contact Jetstar again.
Thurs Aug 8 Email from Jetstar to adise again that refund had been approved but still going to take time to process.
Thurs Aug 8 Frustrated, I rang Comsumer Affairs who advised that Jetstar Is in breech of S62 of the consumer act and had no right to keep my money.
Rang Jetstar and finally talked to a supervisor??( who really knows) and told her I wanted MY money refunded immediately. She assured me it would be done that very day. As of closing Friday Aug 9 my money has not appeared in my bank account.
I have a couple of concerns. 1. Why does it take so long for Jetstar to process a legitimate failed payment, yet flight bookings can't be confirmed until payment for any flights has been confirmed - usually immediately 2. If I hadn't persued Jetstar, would I be getting my refund at all??? My bank had advised me that they could take the action no further because they hadn't had a response from CBC - Jetstar's bank and obviously not Jetstar. This is $905.75 I am out of pocket, money which I need.
This has been a very long unnecessary process with hours on the phone to my bank and Jetstar. A lot of time and effort could have been saved if only Jetstar had refunded the money once they realised my first booking had failed, especially as my bank had advised me the money was not just out of my bank account and CBC bank and in Jetstar's account within minutes of the payment being made. I just think this is absolutely appalling, when a big company like Jetstar, owned by Qantas who can pay their CEO's exorbitant amounts although, not general staff I might add can get away with this behaviour. I was given many reasons for the delays - the usual passing the blame on other department etc. but ultimately, I am still out of pocket $905.75.

I had booked a flight months in advance, only for it to get cancelled less than 24 hours before we were due to take off. It was one leg of a trip and none of the replacement flights offered would allow me to make my connection. I had to spend hours of my trip stressfully trying to find a replacement. Because so many others were in the same position, I had to compete against all the other passengers and pay an exorbitant amount to book a replacement flight. Jetstar offered absolutely no compensation or even an apology. I knew their customer service was poor but I did not know the extent of just how bad it is. They are cheap for a reason, they will screw you over and you will end up paying more anyway.

Lost/delayed bags twice in a row

Tried to book a flight from Gold Coast to Cairns for our 2nd stay in Australia in December 2024. All afternoon. Myself and partner. Every time when trying to pay with various credit cards, came up with “unknown error”. Texted via online chat with helpful person who said they could sort the flights but at a different cost to those on the website. 120 dollars more. £60 quid to us. Replied that was ridiculous. Tried again using a debit card. Guess what. Worked. Will have to pay exchange rate. Won’t be £60 though. Felt truly ripped off as a UK visitor. Should have read the awful reviews first. Poor reflection on the country unfortunately

No refunds policy only emailed to u after money been deducted from your bank account. If no refunds, how about changes flight date to one month later? Now repared to get ripped off agan if u want to change dates of the flights. They lied about the price of the tickets for a date a month later and made them more expensive than what u have paid for current flights, therefore u had to pay ridiculous amount of money to change dates. This forced me to just leave it. I had to buy a brand new flight ticket which cost less than the changing fee.

Cant complain really

OOL-WLG Purchased the add-ons (in flight meals, baggage) but no inflight entertainment other than stare out the window for exactly 3 hours and OCD-like read the inflight Safety card

You get what you pay for. Cheaper than Air New Zealand and Qantas. Total cost of moving from Townsville back to Wellington $332AU - Not bad.

Just shut down your RIP OFF business to customers on the name of excess luggage

Unbelievable sh** airline. First they send me a txt that the check in now closes 40 min earlier. When I tried to check in online I needed to book and pay for seats to do so. They don't even tell you that, but after trying several times, it was just my guess. I forked out the money and got the boarding passes to print out. They probably don't like that too. Call me paranoid but it jammed my printer several times before I got them finally printed out. Afterwards i checked other docs including pdfs and they just printed fine. Maybe they oversized something a little bit or had not enough space between 1st and 2nd page. It would be interesting to know if that happened to other people too. I understand that you get what you pay for but this is one level up ...

Vol annulé la veille, pas de remboursement pas de remplacement, du vol pur et simple. Une compagnie malhonnête, les gens devraient avoir honte de bosser pour eux .

I was getting married and my wife's family was travelling from Vietnam to Australia for the wedding. 3 days out and the Jetstar flight to Australia was delayed by a day.
The family had to pay for accommodation and meals in Ho Chi Minh City, while I paid for their connecting flights to be changed. Jetstar said to my wife's family that Jetstar would reimburse them for accommodation and meals due to the delay.
The next day, Jetstar cancelled the new flight and did not provide an updated time for them to fly.
We needed them in Australia for the wedding rehearsal the next day, so it became apparent that Jetstar would not get them to Australia on time. At this point, we requested a refund and rebooked with VietJet Air, who were able to fly them to Australia that night.

Now, Jetstar is refusing to reimburse any of the costs caused completely by their delays and cancellation because our family did not end up flying with Jetstar, despite the fact that the costs were incurred due to the first delay, at which point we still intended to use Jetstar, and we only changed to a different airline after the second cancellation with no alternate date provided.
Jetstar's customer service has also been living up to their horrific reputation of not caring one bit and have been completely unhelpful.

If you need to fly, especially on a deadline, fly with anyone other than Jetstar. They will more likely than not screw you over and do nothing to help.

weighed my friends bags together which has never happened before and then when she started crying they yelled at her and refused her ticket so she was stranded at the airport with no money. too many bags. and a bad taste in her mouth. jetstar is evil should be sued for their crimes against humanity.

3 delays on one flight. Disgusting subway vouchers offered. Really, subway vouchers count as a sorry in Wellington. Substandard service. Awful. Disgraceful. Pathetic. Just forget the cheap prices do yourself a favour and avoid jetstar. Let’s all get together and shut this horrible company out. They need to fade away and pay for the hundreds of thousands of hours wasted by poor management and cowards running the company. Get out of New Zealand you are a disgrace to this country.

Paid for business class, waste of money! Flight delayed, when boarding told to queue when should have priority boarding! Didn’t have my meal choice, food awful. Won’t fly with them again

I missed connecting flight. Had sleep at airport overnight. Was out of money. And they gave me free tickit from sydney to austriala was truly amazing
On way to nz to cebu missed flight with scoot now they were true scummy cost me another $1000 zero help but what ever you do do not use kiwi.com cost me 1500 for tickits than 2200 for extra tickits

Truely , madly Bad Customer Services . Constance Delay without notify Nobody . Treat their customers like a moron .
Keeping us Waiting long hours at the airport ……

Look for room to improve please going at this pace. People prefer to fly elsewhere with other airline no matter the cost .

You beg us to give you a chance on national TV 2022 . This will be final