Jetstar Airways Arvostelua 

I had the worst possible experience with Jetstar on flight JQ769 from Adelaide to Sydney on 2 March 2026. The flight was scheduled to depart at 7:45 pm from Gate 25, but without any proper announcement, the gate was changed. My wife was on an urgent trip and arrived at Gate 25 only to find it completely empty. After rushing to Gate 24 at 7:32 pm, staff casually told her the flight was departing from there — yet refused to let her board, claiming she was “late.” This was just minutes after their own unannounced gate change. Instead of helping, they tried to sell her another ticket, calling it a “discount,” even though cheaper fares were already available online. Zero empathy, zero accountability, and absolutely disgraceful customer service. Because of their incompetence and indifference, she missed an urgent trip. I will never fly with this airline again — truly the worst airline experience imaginable.

Flight delayed due to engine issues. Had to fly engineer in which took 3 hours, then had to fly a part in which took another 3 hours. Eventually left about 10 hours after departure. Connecting flight missed, zero communication from sh*tstar airlines. Now sitting in airport waiting till 4am for check-in. Will have taken almost 24 hours to go Dunedin to Sydney? But they did give me 10 New Zealand dollars to spend 😂

I tried to buy online tickets from Bali to Perth.
I tried to pay with a Master card and the process can not be finished.
I asked the online agent and they answered that credit cards from Europe are not accepted and recomended to use Apple Pay !!!
Is this a corect manner to sell services ?
For me seems like discrimination
Finally after many tries I did it by my GooglePay wallet.
Ok, but why the app do not prevent the customer about this crazy limitation?

LA PIRE COMPAGNIE AU MONDE!!!!Ils vous attendent avec une balance à roulette, impossible de passer à côté….
Le paiement a été refusé avec nos cartes et on nous a clairement dit que l’on embarquerait pas!!! Heureusement un soutien européen nous a permis de passer la porte d’embarquement! Intraitable, MEPRISSENT, intolérant et très stressant!

While this is a budget airline you would hope they had better customer service for those who use a walking aid. No offer of assistance on the ground or on the plane. Basic decency I would have thought. Missing on the outbound flight from Melbourne on Thursday 12th February and again from Brisbane on return so different crews etc

Angie was really kind, attentive and professional in helping me with everything I needed today. Five stars. Wow! Thank you for your help!

A.

Never again. Pay the extra and fly with a decent airline. Long delay with very poor communication.

If I could give no stars, I would. My first flight (SYD-ADL) was cancelled due to "engineering issues" - not announced at the gate we were all waiting at, but instead via text. The gate attendant didn't announce anything until people started queuing at her desk confused and wanting to know why the flight had been cancelled. Everyone was redirected to the service desk and the line was diabolically long, as they had cancelled quite a few flights that same day. No drama for me, I rebooked for the next day via the text link and was lucky enough that I had someone to stay with in Sydney that night. My returning flight (ADL-SYD), however, was a horrendous experience.

I had booked an early flight from Adelaide to Sydney with a boarding time of 7:15am, meant to arrive in Sydney at 9:45am. I should have been ready in Sydney by 10:30am to catch the ONLY regional Rex flight to Parkes that same day which departed Sydney at 11:10am. Do I know this is cutting it fine? Yes. Is it unfortunately unavoidable due to regional flights being limited? Also yes. Jetstar did not board in Adelaide until 7:45am, the original take off time, departing well and truly after 8am, resulting in a significantly delayed arrival time and me missing the Rex flight. Boarding the plane in Adelaide was extremely disorganised - passengers had no direction from staff and were boarding from the back when they were sat in the front or boarding from the front when they were sat in the back, resulting in unneccessary crowd jams on board the aircraft. Departing the plane was just as bad - staff lacked crowd control skills and passengers were directionless despite doors being open, resulting again in crowd jams.

Once in Sydney airport, I was directed to the Rex service desk in Terminal 3. I walked all the way from T2 to T3, only for them to say that because it was a Jetstar issue, I needed to talk to Jetstar. I walked all the way back to T2, queued in the Jetstar service desk line, only to receive the most uncaring, out-of-touch service I have ever encountered from an airline company. When I explained my situation, the lady told me there was nothing they could do because I hadn't booked the Rex flight as a connecting flight. After re-explaining that it was Jetstar who caused the delay, and I had experienced issues with both of my flights that week, she remained adamant there was no compensation and there was nothing to be done.

I asked to speak to the manager on site, who came out and had the same story. Nothing they could do and it was my fault for not booking it as a connecting flight, and for not taking into consideration that there might be delays. I tried to explain again that there are minimal, limited flights to regional areas like Parkes and this was the only flight available that day which I had now missed. When I asked "so I'm stuck here?", the manager simply said "unfortunately, yes". No offer for flight credit, hotel stays, anything. I even said I would drive myself back to Parkes that night if they could pay for a hire car, because I had to be home that night, to which the response was no.

With nowhere to go, I walked all the way back to the Rex desk in T3 and ended up having to pay $500 extra to get on a flight to Dubbo that afternoon, to get as close as possible to home so a friend could pick me up. I will never fly with Jetstar again. Please, if you can afford it, use a different airline.

Do not trust there holiday packages they are a rip off and they gave us a crappy room that ugly smell ...advertising that it was going to be a great holiday . The flight was late the lost everything these guys are an absolute joke. Our life support equipment lost these guys are terrible .

We had booked ticket to got to Uluru to attend out daughter's graduation in late February early March. Then she broke her arm and was unable to graduate until a later date. We tried to cancel out tickets or even just get a credit to attend the October graduation. However. Jetstar required a medical certificate from our 19 year old daughter (3000 km away) stating we were her carers. As tickets are nearly $2000 per person to get to Uluru not being able to get a refund would mean not being able to attend her graduation in October. Even if we went just for a visit it would still mean not being able to get more time off work, not being able to come up with the extra $2000 per person (plus accommodation) and still missing the October graduation. Jetstar is carrying on like giving over a months notice of wanting to cancel the flights would mean they'd be unable to sell the seats.

hervey bay customer relation terrible no empathy for a 3 minute late check in
will fly qantas always now for a couple of extra dollars

Rampzalig !!!! Onze vlucht van 9/1 werd gewoon geannuleerd , pas 2 dagen later was er plaats op een andere rechtstreekse vlucht . Als je op vakantie bent en elke keer verder trekt , dan valt je planning in duigen . Ze hebben ons op een vlucht gezet de dag nadien . Maar dit waren 2 vluchten ipv 1 vlucht van 3,5 uur . We zijn dus een hele dag onderweg geweest , gewoon om
Van Cairns naar Melbourne te vliegen . Dit had niets met het weer te maken. Andere vluchten gingen wel door . We hebben dus Melbourne ( stad waar mijn dochter woont ) niet meer kunnen bezoeken . We kregen ook slechts 17 euro om ‘ ‘s avonds te eten in het hotel . Daar kon je juist een soep met brood voor nemen met kraantjeswater . De dag nadien kregen we slechts 13 euro voor ontbijt en voor eten en drinken op 2 luchthavens . Ongelooflijk !!! Dit heb ik nog nooit meegemaakt . En dan hadden de 2 vluchten ook nog allebei vertraging . We moesten ook na de eerste vlucht onze bagage terug ophalen , aanschuiven , controle , check in … de services trok op niets ! Mijn dochter heeft een uur aan de telefoon gehangen , toen ze het woord : claim hoorde , werd het stil en de verbinding werd verbroken . Zij heeft dit al enkele keren meegemaakt met Jetstar . Een
Vergoeding voor extra kosten … lukt niet . We zijn een hele avond en dag van ons verlof kwijt. Ze trekken zich niets aan . Je ziet zoveel negatieve commentaren . Ik boek nooit nog met Jetstar !

Flight very late, plane old and incredibly dirty.
Such a quick turnaround getting people on and off the plane. They were already "cleaning" before we got off the plane. No cleaning off table trays and windows etc. Was a 6 year old in front of us licking the window then licking the tray. Then stomping his disgusting feet on the table and all over the window.
Parents didn't care, they encouraged it.
Staff were friendly though.

It was my first time in Australia, visiting my sisters from Kenya
When I had an encounter with a jetstar staff she profiled me from the get go and wouldn’t let me board my flight despite paying for the extra luggage she claimed I hadn’t … I tried showing her email as proof but wanted to send me begging others in the line for help… It was such a traumatic experience!!! And jetstar didn’t do anything to compensate
Poor airline.. racist staff

We are mad at the lack of communication between Jetstar and our recent trip from Thailand
Our daughter is in a wheelchair and has been through hell with the flight schedule changed three times within 24 hours
Then our connecting flights were cancelled due to their inability to get it right
So fed up with this nonsense and the airline doesn’t care about its passengers anymore they use too 20 years ago
The menu on board is awful for the money you pay they have to lift there game otherwise they will fall every time as a budget airline

Inexplicably (almost amusingly) rude staff. I’ve seen this behaviour take place by their staff in front of their more senior colleagues, which suggests it is a culture that is accepted within their company. An airline I would avoid in the future.

With technology this day and age - random seat selection puts the young kids in a different section of the plane to the accompanying adult. This isn't a full plane. Even after explaining this to "customer service", there was no help. Just said to pay for the seats. This behaviour needs investigation. Children should not be seated alone if booked with an adult. They are just trying to get you to pay more money.

***AVOID AVOID AVOID***

They "lost" my bag and "cannot" find it even though it is very distinctive and I provided AirTag location. I know exactly where it is. Just get it and send it here!

Baggage service team not responsive.

More than 25 minutes in line to reach customer service.

Just got off a 9 hour flight from Bangkok to Melbourne and I’m still shocked that absolutely nothing was provided by the airline/included in the ticket price. No blanket, headphones or pillow. No complimentary meals. In flight entertainment behind a paywall. Not to mention uncomfortable seats with minimal legroom. What a terrible way to spend 9 hours. I’ve had far, far better experiences on 2 hour £30 flights in Asia.

Ok so the 1 star rating makes sense!! Endless messages from my travelling daughter. First flight is cancelled. Zero help in rebooking 6 hours on the phone to finally get it sorted. Qantas and Jetstar push you back and forth between each other in trying to rebook - what a mess. Finally she gets on the rebooked flight and it is delayed by 6 hours so all onward bookings are missed. Judging by Trust Pilot they just don't care. Never again!!!