Jetstar Airways Arvostelua 

Horrible and disgusting airline.
Couldn’t careless about customers and zero ethical standards.

I was flying on the days second flight, on 26/7/2026.
A gentleman called Donovan , who was the cabin manager really went out of his way to be polite, and make flying so much more pleasant.
I’ve been constantly flying for the last 37 years, and I’ve never seen someone as good as he was.

Best regards, Dr Ramsay Sallis

worst experience over the phone regarding making some changes. twice called disconnected, offcourse never returned the call back.
Conversation was not customer help focused.
These are some words: Confusion, not bothered & time taking

Their aggressive up selling strategies are highly unethical, they looks trained to act that way and pretend is normal all over Australia, specially in small airports.

I only have bad experience with this guys, they always are looking for a way to make me pay more, today in particular(Brisbane to Townsville) I get extra luggage because I know I will need 14 kg weight luggage space, get to the front of the boarding gate and they tell me that the luggage I pay was for checking, the website was ambiguous and it feels like information was intentionally obfuscated, so they charge me 80 aud on top of the 30 I already pay for the extra luggage.

Last time (Hobart to Melbourne) I was making a long line to check my luggage, they where extremely uncommunicative other airlines would have someone saying "It has being some changes, please everyone for Melbourne come this way" not Jetstar I get to the front of their luggage check in desk (30m early of my boarding time) and they tell me "Sorry but your flight already close doors"( the flight close before departure time even start in the app ,this is the first time in my live this happens to me) I tell them that I was all the time at the line, not the app or staff inform me. On top of that they say "that's why you needs to come 2 early", I was there....to top it up this trained money hungry people ask me if I want to buy a flight, in small airports like the one in Hobart specially for short flights kind of they have the Monopoly, so I don't have another choice than to buy another flight.

Before that (Hobart to Melbourne), I think they know they have the Monopoly on small airports for short flights because they are more money hungry there, My luggage was 7k and 200g, for that extra 200g they want me to pay 80 aud, they were trying to push me to pay because the boarding was starting, luckily I run to the toilet and put many tshirt layers on top of me and underwear, I put my sandals in the bin and I was able to make 7k, however every single time, every staff member, every where in Australia, each of them was aggressively and methodical ready to look for excuses to make me pay extra, not to find solutions, not to apologise. Is the equivalent on airline of and call center of Indian scammers.

Flight cancelled, no reason given no apologies. Lost day on my holiday. $100 out of pocket. Thanks Jetstar never again and I was flogging business class.

No one takes responsibility anywhere in the Jetstar system to deal with people's travel issues as a result of Jetstar's actions. Whilst I accept that weather is beyond the control of the airline. What I dont accept is that when you pay for a return flight that has to be cancelled on the return leg, that the refund is $13, when the total flight cost was nearly $300. The replacement flight one way that I had to fly to get back on another airline was nearly $300.

This isn't a low fare airline at all. I'm traveling from Vancouver to Japan to Sydney to Melbourne to Sydney to Japan then finally back to Vancouver for a 49er game in Melbourne. There's a couple of venue's going on in Melbourne, I decide to go a day earlier for 49ers Melbourne Faithful Takeover. I selected the wrong time, and paid $100 on top the $596.26 = totaling $696.26! This is not a low fare airline, one of the 49er venue's starting at 11am - 2pm. This the reason I wanted to change my flight so I can attend the venue. The agent I chatted with wouldn't assist me by waiving the change fee for the 2nd time when I booked in the incorrect time. I'm traveling from 12,715 miles, they wouldn't assist me by waiving $100 fee for the 2nd time. If I were to visit Australia again, I wouldn't consider booking with this airline again. No compassion.

Never flying with this airline again. We were having issues with baggage allowance as the site crashed before we could finalise our payment, and ended up paying 60 dollars for extra carry on at check in. We tried talking to customer service multiple times to address this issue and hopefully get a refund or credit, and all conversations were shut down by staff. This company should not be trusted with your travel needs.

I called up to add my middle name as I forgot to add it to my booking and Bernadette added it straight away with no problems!

Very bad flight experience in my life. I will never ever take this airline if they offer promotion. Crew members are not helpful even though I need help. They just watch and look. Also, ground staff are checking all the passengers baggage whether it’s beyond 7 kgs( bag + hand carry luggage). Although Jetstar offered cheaper tickets but in behind they will rob you and give you very bad customer service experience.

If you are travelling with an infant, which for us, is a 3 month old baby. I would not recommend Jetstar in any way!! Lots of weird things added up to stress for me and my wife. In both our flights (return), we were asked to remove our baby from our baby carrier, this is the first challenge for us, our baby was already sleeping through but we had to wake her because they don’t allow a baby carrier to be worn. Our flight from Sydney to Manila which is about double the flight time in a different airlines allowed us to use a baby carrier and just gave is an infant life vest (jetstar didn’t also provide one for us). The next thing is the infant seatbelt which had to be inserted in the regular adult seatbelt which has a heavy buckle that our baby find discomforting. The cabin was really tight so there is no way to sooth your baby by rocking her. You can’t even stand to do this. On our way back from Narita to Manila, the check in counter did not allow us to use our pram so we had to again use our baby carrier. Our baby was now fussy at this time but we were able to put her to sleep, fast forward to boarding the plane the flight attendant again asked us to remove the baby carrier and put on the infant seatbelt. Our baby started crying and it was really hard for us to calm her down. When we landed, we were waiting for everyone to de-plane before we started moving since our baby was still sleeping and didn’t want to wake her up and cause a lot of noise, but again, one of the good flight stewardess asked to get the infant seatbelt right away, we asked if we could return it later when we started to fix our things. We remove it and our baby again started crying non stop. This was a horrible experience and not a baby friendly airlines at all.

Bad customer service both booking and at airports, bad transfers, delayed flights

One start is even too generous for Jetstar. Do not fly with them if you have a flight longer then one hour, as the seats become really uncomfortable. No TV or food provided, and the food you can buy is way too over priced. Whoever designed the plane for Jetstar just wanted a quick buck. I had an 8 hour flight and it was hell. Please do your research before booking with a plane company.

We had an excellent experience travelling to and from Dunedin from the Gold Coast.
On the return trip my daughter had an episode of Synocope from her endometriosis. The caring and understanding flight attendant allowed her to change seats and did everything they could to help including bringing her water and a bottle filled with hot water for cramps and offering paracetamol. Very helpful and made the trip home in such a condition a lot less stressful.

Jetstar has zero customer service, customer loyalty or morals. Don’t use them!
Following a recent flight where I paid for a drink on cc, ironically a Qantas visa, hostess said transaction didnt go through, so asked me to pay again.
Discovered I was charged twice, so raised it with customer service. Literally had to give the same details 5 times over next 6 weeks, many hours explaining this $5 over charge, but refused to let it go on principle. This included cc statement with all transaction details several times over, flight details, seat details, cc details, purchase details, incident details, hostess details and my details, only to eventually be told no transactions to my card are found, case closed.
So am now claiming through my cc company who said its an easy clear case. Jetstar just lost me and my entire family for life, including long term Qantas club members. I’ve been loyal for 30+ years, but no longer. Over $5. Sometimes you’ve gotta put principles first.

Highly incompetent in dealing with handicap people no care nothing this company should be shot down I never been treated like that in my life the disrespect is on a level new to me
Never again and I will pass on my experience to protect others from these incompetent clowns

I flew to Bali and back on Jetstar from Sydney and paid more for the front row window seat. With the anticipation of a wonderful holiday, I tried to overlook the 3.15am check in and the breakfast lasagne at 6.15am! The cabin temperature was chilly, but that's OK. I'll cope. The flight home was a nightmare I will not be repeating. Late departure from Denpasar from 10.35pm to just after midnight. Same seat, but now realised how bloody uncomfortable they are. I've sat on better park benches. I found it absolutely impossible to get comfortable and sleep. Lasagne after 1.00am! And the cabin was ridiculously cold. I mentioned it to the staff and they said "sorry". I have been travelling for the last 6 decades and Jetstar is definitely at the bottom of the pile. You may be cheap, but you're cheap and nasty. Never again.

Jetstar is okay. Their inflight staff are terrific. The only problem we faced is that the A321-NEO, its seats, that don’t recline. A 6 hour flight from Bali to the Sunshine Coast and my back is totalled. Both my wife and I could not get any sleep.

I had the best experience with Jetstar domestic as I was travelling from Sydney to Brisbane and back amazing service amazing staff very friendly and helpful in every way and very comfortable ride thank you so much Jetstar

Awful customer service. We were trying to retrieve our boarding pass from the app when checking in our bags in Melbourne airport. A female staff member came to us to tell us to step away from the conveyor because we're not using it. How about asking us if we need assistance or even asking us if we were using it which we clearly were! Invest on some customer service training!