Jemca Toyota Croydon Arvostelua 

I'm leaving this review here, because it appears Jemca have deleted, or don't have a Trustpilot page for their Bracknell branch (I wonder why)

Possibly the worst vehicle purchasing experience I’ve had.

I purchased a used RAV4 for £25k from Jemca Toyota Bracknell. I was assured the vehicle was in good condition. However, when I arrived after travelling 150 miles, the car was poorly prepared: stains in the headlining, bodywork marks that had been covered with pen, and no real sign of proper pre-delivery preparation.

Within the first week of ownership I discovered multiple issues:

Front wheel bearing fault – diagnosed by my local Toyota dealer.

Battery health at only 31% – confirmed by the AA, leaving the car unable to start after only 10 minutes in ignition mode. The AA technician said the car should not have been sold with a battery in that condition.

Vehicle pulling to the left – requiring wheel alignment, where uneven tyre wear was identified. This directly contradicts the “145-point check” that Jemca had signed off.

Tyres – two needed replacement within days of purchase, and I am considering replacing all four for safety.

While warranty covers some of these repairs, the fact that so many faults appeared immediately raises serious questions about Jemca’s preparation and integrity of their advertised “145-point check.”

Efforts to resolve this with Jemca Toyota Bracknell have been extremely poor. Calls and emails are often ignored, and when I request to speak with a manager, I am either told they are not available or transferred to someone without authority. Promised call-backs are rarely honoured, and today the phone was left to ring out multiple times after staff had said they would transfer me.

In summary: Jemca Toyota Bracknell were very persistent in contacting me before purchase, but since handing over the money, their aftersales service has been virtually non-existent. Based on my experience, I would strongly advise anyone considering buying a vehicle here to think twice and carefully question the validity of their “145-point check.”

My CH-r’s alarm keeps going off between 1 - 2 am, so I called Jemca at Enfield this morning only to be told that there are no managers until 9.30 and the person I spoke said he would email them and ask them to ring me. No phone call by 10.30 and so called them back only to be told that they couldn’t look at the car until 14 July, I said that this isn’t acceptable as this has been happening for the past couple of days and she said well you can drop it off and pick up Monday and so I asked for curtesy car and her reply was no. I mentioned that this is a leased car under two years and that I also pay full maintenance, she said well if it’s out of warranty or that the maintenance doesn’t cover the cost that I would be charged £163.50 + VAT for labour. After speaking to her I called the finance company and explained the situation and was told she would contact Jemca and call back, which she did and I was told I could take it to them today. She also said that as it is a factory fitted alarm that it is covered under the warranty. The lady also told me that when I was there that if they didn’t look at it that I should ask for a Compass Form to complain.

I went to Enfield and was told that they are fully booked and that I would have to go back Monday. I asked if I could turn the alarm off as my neighbours are not happy about being woken up in the night and he said nothing they can do and to go back Monday. He also said I’d have to leave it there all day as they wouldn’t know when they would get around to looking at the car. I asked him for a Compass form and was told they don’t have one.

I left and called up Toyota UK as suggested by finance company who have done my complaint and he said I should have been offered a curtesy car. This is the third CH-R I have had, fortunately I haven’t had to have the cars repaired during the time of the agreement in the past, but I do think that customer service is just diabolical and won’t be recommending potential customers buying or leasing as when it goes wrong they just don’t want to know!

I bought a used approved Toyota Corolla from her but one of the worst experiences,there is no quality standard do not buy used car from them , I came from Manchester to pick up my the car,I was thinking they are Toyota dealer so I trust them after I saw that I sent email to them but no reply .

I bought a brand new Toyota bZ4X from Jemca Croydon. What should have been an exciting memorable moment, they did brilliant turning it into a stressful headache.

First, they told me the car would be ready around May or June, but then suddenly called in April saying it had arrived early and that I had just one week to collect it. I rearranged my life to be there on 11 April, only to be told AFTER arriving that the car hadn't arrived. No apology, just “come back tomorrow 11AM.”

The next morning, I was told the same thing over the phone at 10:00AM — that it still hadn’t arrived — yet when I got there at 10:30AM, it was sitting there in the shade. So clearly I've been lied to here.

The car was under a canopy so after signing the paperwork and asking the workers to please explain the functions of the car since they weren't going to be bothered to do it themselves, we drove to Morden to show the new car to family. And once we saw it for the first time in sunlight there were extremely clear stains, scratches, and what looked like dodgy polish work or poor resprays. I returned the car within an hour to report it and they tried to blame it on us. Again I came back within one hour.

The dealership didn’t take any accountability. They rushed a repair in front of me (just some spray) that clearly wasn’t done professionally, and the issues came back after a simple wash.

So I wrote a formal complaint letter to Toyota and after reviewing it they refused to take accountability saying that they have standards when they sell a car and that we the stains were probably caused by us trying to clean it and polishing it with chemicals. Firstly Toyota, you didn't even acknowledge the scratches (which I sent them pictures of as well as the stains), secondly why in the WORLD would we go home, ruin the brand new car with chemicals only to bring it back in an hour?? we live 30 minutes away so this wouldn't be possible anyway so maybe they think we brought the polish with us and after buying the car pulled over somewhere to ruin our new car so that we get to go through this headache with them. What a load of crap.

Absolutely unprofessional, dishonest, and careless from start to finish. Would not recommend Jemca Croydon to anyone.

Toyota Jemca Service Dept:
Thank you Collin for your amazing help and customer service. You explained everything so simply and patiently.

kd has very good customer servce very friendly and helpful hes the best And Dee is fabulous too.

Outstanding service from Dee Simm, the best , helpful, polite, happy!! I wish everyone was like her!!!

Really friendly receptionist Dee, and Shakil was great helping me sort out my new car, super friendly and helpful environment! Would recommend

Always feel welcome and always someone there to help and guide you.
Thanks to Dee the receptionist to look after all customers.
Really recommend Jemca Toyota at Croydon.

Don’t go to these guys at Enfield expecting some give and take if you’re looking for a new car! They offered me a part exchange at £2000 below book value. Very arrogant used car manager who just wouldn’t budge and spoke to me with nothing less than disdain. Lovely salesman looking after me but no chance of a deal with the disgusting attitude of the one valuing part exchanges.

Hi Emma. Thanks for the response but I’ve got nothing more to add. All the information is above. I came in looking to make a deal and it was abundantly clear that I would have to be the only one making concessions. Had I agreed to the deal, I would have been severely out of pocket and you guys would have done extremely well out of the deal. I don’t like being treated like an idiot or an insignificant and I’m afraid your used car manager did both.

I took my Toyota Yaris to Jemca Toyota Bromley on November 28, 2024, for a heating issue. I was told a warranty claim had been submitted, but after two months of chasing updates in freezing temperatures, I found out this was a lie—no claim had ever been made.

After escalating to Toyota GB, my car was finally taken in on February 10, 2025, and held for nearly two weeks. Each time I asked for a completion date, it was pushed back. This forced me to cancel lessons, lose income, and repeatedly chase updates.

I returned on March 13, 2025, with clear written instructions regarding:
Climate control still faulty – Always blows hot air above 15°C, only cold on Low, forcing me to turn it off every 2 minutes.
Engine rattle still present – Toyota GB said it was fixed, Jemca said nothing was done. Noise remained.
Loose bolt still present – Told it was removed and tightened—yet it’s still rolling around under my cupholder.

I was assured a follow-up call from their manager on March 18, 2025—no one ever called. I also wasted a full day of work, three hours traveling, and £10 in transport costs.

Jemca Toyota Bromley Cannot Be Trusted
They have lied, wasted months of my time, and failed to resolve basic issues.

I’ve now requested Toyota GB assign a different dealership because I refuse to let Jemca Bromley touch my vehicle again. If you value honest service and accountability, stay away.

Think twice before trusting Jemca Toyota Bromley.

Dee and Kwaku were lovely and really helpful!

Mukesh has been amazing in getting us to our new car. Just a mention that this is my 3rd car from Toyota and it’s because of Mukesh and the teams brilliant and positive approach that I’m here today collecting keys to a brand new Aygo X. There reception staff Dee and the team are very welcoming aswell. Big pat on the back to Mukesh and the team. Brilliant customer service once again.

Great experience and great deal from Martin on my new upgrade and great support from Dee

We had the most helpful person in Elliot who explained the difference between what the service department do and the body shop. Booked the car in promptly and also offered a courtesy car at short notice. The car was ready exactly when they said it would be and to top it all they even delivered our car and collected the courtesy car! Awesome awesome - thank you and keep up the service levels!

On arrival we were warmly greeted by Dee. We were offered tea or coffee and shown to the seating area, which was clean and comfortable, and had lovely chat with Dee who made us feel welcome and comfortable.

Amazing customer service

Sangif and Dee were so helpful in helping us to find the best car. We wanted to come and see some different options and they were so helpful and informative of the different options and really explained things well for us. So happy with the outcome.

KD and Dee Simm, have been so kind with my wife and I in the process to get our new car.

KD and Dee simm were very kind and helpful with our car purchase process.

Dee and Martin were amazing, thank you for making the experience fun!