Jeffree Star Arvostelua 

Really enjoy playing with the makeup, there's some great colours. However I've noticed that if you don't use a primer for more than 1 day then it's causing rashes on my eyelids. This has happened a couple of times but especially this weekend I've had a very bad reaction with red, swollen, itchy eyes. Have not been using any other products recently so can only assume this was the cause as it has happened before even if more minor. Take caution before using! Would have thought using primer first was more of a luxury or making sure the colour stays longer rather than protecting your eyes from a reaction...

I had only ever purchased from this site once before and had no issues at all. I was expecting it to be a nightmare trying to order one of the mystery boxes, but I had a very smooth checkout process! I have only dropped one star off of this review as when I got to the checkout, after waiting in line, unfortunately the box with clothing had run out of stock of the size I had chosen so I had to go for the lesser box instead. Despite this, very easy ordering and checkout process!

He's my absolute favorite, my top favorite brand and company! I've never had a problem with his website or checking out. Even with mystery boxes or launch days. Everything is amazing quality and I would 100/10 buy from him again and again!

I will not give Jeffree bad review or anything other than 5 stars, but the website really did me wrong today. ;/
Re: was paying with credit card and my supreme box was removed from my Cart, as I was adding my credit card expiration date.

I am really confused and upset, I had to be one of the first or close to it, to add ALL three boxes to my cart. I took off of work today just to be able to purchase them. I was ordering all three of the mystery boxes. I had them in my cart, I added my credit card number, my three digit code on back and almost finished putting my card expiration date in, when a pop up message out of no where stared A box was just then removed from my cart because they sold out. It was in my cart how in the world can they take it from my card as I’m almost completed paying for it?
I  was putting in my credit card expiration date in was in process of putting the year in and I would have been finished. 
I will enclose the pop up message stating they removed the supreme mystery box from my cart because they just sold out. As I stated I know I had to be one of the first Or close to it to of added them to my cart and I had already put my credit card number in and was adding the year of the expiration date. How in the world can they remove it from my cart and sell it to someone else, while I’m putting two last digits from my credit card ex date in? Please help me understand this? ;( I want to buy a supreme, it was wrong of them to remove it from my cart as I was paying for them.

Great product, but horrible order fulfillment and customer service.
Ordered my package on November 29th and at the time was notified that it would be shipped within 10 business days.
Once 10 business days had passed (13th of December) I emailed their customer service only to receive the automatic reply, that it will take another 3 business days for them to reply. Needless to say - they never did.
On December 14th I received another automated message, which now read that my order would be sent out by December 18th. This again was not true and my package was supposedly sent out on December 28th. My package did not leave California for another 2 weeks and just sat at their logistics agent's premises.
When I contacted their customer service for explanations, I was confronted with rude and careless attitude, never received an apology. They simply blamed their logistics agent, implied that I should contact them myself, and when I asked to explain the initial delays, my e-mails were simply ignored. 2 months have passed since placing the order and the package has barely reached country of destination within Europe.
I highly recommend them to stop pumping out new products, take some of that product development money and invest it in decent order fulfillment and customer service staff.
Finally, I wouldn't recommend anyone to order from JSC.

In all hosety how does this company get away withtaking money most of it from teens like my grandaughter waited from october in the end we had a parcel had to pay 18 pounds for carridge the box surprise empty kept writing no answer
really this is stealing money from teenagers mostly i am appalled the companiy is allowed to contiue selling beware please as 50 pounds is alot to lose if its a teenagers pocket money
i am disgusted no phone number either to get any sence its a terrible company please use anyone but these thyey have no thought for the customers at all

I ordered joggers , phone case and a makeup bag on the 6th of jan 2020 . The package arrived on the 16th of jan 2020 . Very impressed with quick delivery from USA to uk . I did have £25 customs tax to pay on top of shipping but worth it as a birthday treat for my daughter . Good quality items and nice packaging . Tracking was easy to use

I'm in LOVEEE. Been following for a long time and finally gave into it. I have to say everything from the packaging is amazing.

Worst customer service experience EVER! This company should be shut down. Ordered a Christmas gift for my daughter on november 28th. I was guaranteed it would arrive before christmas and after I sent 15 emails, my package finally showed up on january 10th and it wasnt even all of my order. I have filed a complaint with paypal and sent multiple emails and they still wont answer me back.

WORST experience EVER with any customer service!! I shipped this to my address and they claimed it delivered to my mail room. It did not, I had first called the mail room which every package must be scanned in the mail room. The mail room watched back all of the security footage and did not show the package being delivered. I then called USPS that said the package must be lost. After waiting a day or two, I contacted JSC, they claimed it was not their responsibility. I ended up denying the claims through my bank. My tracking was updated to show that the package actually went back to JSC. JSC then disputed my bank and recharged me!!! When arguing against this, they claimed my address wrong which it was not. Due to their inaccurate claim, they REFUSED to refund me. Luckily my bank did refund me, but i will NEVER order from this company again. Completely unreliable and absolute scum.

This company is the worse..i ordered way b4 xmas to give as a gift and didnt recieve.. they email me that i recieved but i notify them that i have not recieved my package and they email me a few hours later that its back at their facility how the hell does that happen...so they refund me but now only some of the money because they want to keep the shipping and taxes...Jeffree Star worry about your own business and stop criticizing others ...your company freaking sucks I will never buy any thing from his brand again!!!

I ordered items from JSC on Black Friday & waited patiently for the items to arrive. After a couple of weeks, I received an email that they were behind on shipments (fine) I reached out to ask where the shipment was a week later & no response. I then received an email saying my items shipped in mid-December. I checked the shipping again on 1/10/20 & tracking only showed a label had been created. It was never shipped. I reached out & their "customer support" said they lost the box in the warehouse & were out of stock on items & refunded my money. Ridiculous. Jeffree is supposed to be all about honesty & for the customer & I have never felt so ignored by a company in my life. Then, they offered nothing. Not a discount, gift card, or promise to ship once stocked. I'll never order from JSC again as they are so dishonest. Spend your money on a better company who has legitimate customer service & not just staff who lies about shipments.

I ordered some products from the Shane and jeffree collab and I received a faulty product that fell apart. So I contacted costumer service for a replacement and they won’t do anything about it.

They’re not as good as they claim to be.

Shame I can’t give 0 stars.

I have ordered over £100 of Christmas presents from Jeffree Star, a month in advance. They weren’t processed until 22nd December and still haven’t received them.

I have emailed several times with no response. So that seems to be over £100 stolen from me.

Update: I have since received my goods over 2 months after I ordered.

.I needed to get a hold of Jeffree Star Cosmetics , I never thought after watching the videos he and Shane made how the business is really run, maybe it's just shipping.I have every email I sent, on business days/times with no response.

I was then contacted by several people this was happening to via Twitter and they were upset and had similar stories .I was advised that because Jeffree Star advertises and conducts business through his socials to contact him this way.Only to be blocked when asking information about my purchase.I could no longer contact his business about my purchase.This is a common business Tactic I have come to find out.I have never been blocked by anyone especially since I do love Jeffree as a person and creator.It could've paid for an extra movie date for my terminally ill husband who still works ,Full-time ,and bought that for me and wished he had more to buy more 😳!

I love ALL of what we did receive but how the site and JS didn’t handle all of the issues I will not be purchasing anything else off of JSC.I think it's sad that a multi-millionaire would act like a petulant toddler when things are not going his way or things heat up and he's fierce af.WE are YOUR customers.Giving you our HARD earned cash.That 40.00 I could've paid for a cartridge of medical marijuana because I have had 40 major surgeries the last knee reconstruction on 12/13/19.My spine, neck and knees are all metal.I wanted to support you and Shane it Just sucked how JSC site is set up.

A pity I couldn’t give ZERO stars. Placed my order on the 29th November 2019, Christmas present for my daughter. Just picked up the Jeffrey star products date 8th January 2020 from my local Post Office Depot only to be charged additional £15.20 for customs. Contacted Jeffree customer service only to be told I should of read the FAQ regarding customs charges, unbelievable. Only took 6 weeks to arrive and to be charged another £15 quid for the privilege. I won’t be ordering anything from Jeffree again, defo nothing free with JEFFREE!!!!!

An update to my previous review. The order I placed on 29 November finally arrived yesterday on 6 January. Far too late to be the Christmas gift I had intended it to be. So I’m out of pocket because I had to buy another gift to replace it.

I genuinely do not understand why Jeffree Star, knowing full well his business was already struggling to ship after the Shane Dawson collaboration launch then launched mystery boxes and Black Friday sales. The only answer I can come up with is greed and ego.

I still have not received a reply to the enquiry I sent on 12 December asking for a status update on my order. This is absolutely appalling customer service. It’s basic business 101 to respect and communicate with customers.

The product itself? I had only ordered two lip glosses and decided I might as well keep them myself. Firstly, the colours are not accurately depicted on the website. Secondly, the applicator is very, very flimsy and I doubt very much that it will last the life of the product.

I’ve learnt a valuable lesson. Buy from tried, trusted and reputable brands and don’t fall for questionable YouTube so called influencer hype.

I will never order from this brand again and I strongly suggest that, rather than flaunt his extravagant lifestyle paid for by his adoring fans, Jeffree Star concentrates on addressing the problems in his business.

Ordered products for my daughter for Christmas. The next day I got an order confirmation. 16 days later (day after christmas) got an email saying that my order was canceled as they didn't have the product to fulfill the order.

This is the type of service that will kill a reputation.

Update:
After they answered that my package was lost I checked again for any activity a month later (20 december) just out of curiosity and to my surprise the package was active again since december 12 despite the fact that I turned on updates on both mail and phone and thinking my package had gone missing. After that I tried everything to find out where my package was, nobody responded and I could not reach the postal service it was supposed to be delivered by. I went to the postoffice twice to ask if they knew more, nothing. I called every place I had ever gone to pick up a package from, if they had something with my name on it, nothing. I was getting stressed because I knew if I didn't pick it up it would be returned to sender. A friend of mine helped me to track the package and tried al the tracking numbers on different postal sites and that's how we finally found where the package was when I had to pick it up, unfortunately too late. It is being returned to sender and if I still want it I probably have to go through all this again... Let's not even think about the additional costs from customs. Fun experience.

On Cyber Monday I ordered makeup for my granddaughter. On Dec 2 got confirmation. Dec 13 shipment would be the 19. On Dec 27 my ordered was cancelled. What a disappoint, and I will stick to the tried and true companies. He definitely needs a new staff and people who can get his orders taken care of.