Jeffree Star Arvostelua 

I accidentally pressed Apple Pay for an order to be shipped to the UK but I emailed them saying to cancel it and give me my money back, they say 3-5 business days it has not been 8 business days from them saying that it is being processed, they have ignored my emails and they say speak to your bank but my bank can’t do anything until it says pending on my online banking so I don’t think I’ll get my money back!! I NEED BILLS TO PAY. I just want to phone them and get this sorted but they don’t even have a contact customer service number a mean I can’t wait about for 3 days just to get a reply I need to sorted now

Don't get me wrong I really like Jeffree star. I decided to get the conspiracy palette on the mini launch they had. I was able to get one the same day blood lust launched. It took almost 3 to 4 weeks just to get my shipping tracking number. I had to message them. The costumer service was exteremly rude. after they replied I still waited 8 days then I finally got my tracking shipping info. when it was shipped only took two days to arrive to my house.

I order a pallet that he advertise on his YouTube channel , it seem very vibrant and flawless but when I got my package it seem like it was the opposite I feel the one advisement was a stunt

First off my order took 2 months to arrive. Secondly i had zero contact from the company. I reached out over all platforms being email, twitter, instagram and facebook. Not one single reply.
Thirdly, I spent $200 hard earned money after being a long time fan and excited to support what i thought was a incredible make up brand.. to have my palettes and no colour pay off. Blue blood 0/10 stars. I dont know how Jeffree rules youtube, and why there are no bad reviews? they are god awful. All colours wash into one faded same blue colour. The lighter pastells do not show up AT ALL, the fall out is a joke. The shadows with a good primed base came off my eyes within 3 hours of wearing. Mind you, i've spent since January trying to get use out of this palette to justify my money and i just cannot!!
The lipstick were okay, the stain makes it almost not worth it. The actual tubes and applicators felt like the were from Ali-express.

After many years following him, i am now realising how much of a lie these companies are.

Absolutely shattered.

My very first order never arrived and the company told me it wasn’t their problem. Needless to say, it was my first and last order.

Well I can’t believe I’m saying this but after this I no longer support Jeffree Star. His customer service team are thiefs and liars all hired under HIS name. I ordered two of the infamous concealers and had an issue with my address so they sent it back, they “refunded me” Jeffree Star cosmetics sent me an email saying they had processed a refund for my order and that it would take up to 3 days to appear in my bank account. I waited 5 days and never saw a dime from them so I started to email them asking about it I was very polite. They said that it had processed and that if I had any questions go contact my bank?? Like FIRST of all it’s not my banks fault, THE COMPANY issues the refund NOT my bank. So there I go calling my bank specifically now that most call centers are close due to Corona Virus and wait hours for these poor customer service people from my bank to answer my questions about why the money wasn’t appearing in my account. They told me not once but two separate times after more than 6 days that there was no trace of refunded money from Jeffree Star Cosmetics.
So then I email Jeffree Star Cosmetics once again and tell them that they indeed have not given me back my money, they then continue to send me a TRANSACTION ID ??? Saying oh tell your bank to look it up like this and to “manually process your refund” that is literally impossible my bank does not have the fault here. The so called transaction id they gave me was this “re_1GOVJtAf9agez2hoVLHkmfwk“ like why? They expect my bank to know where to apply this? This is ridiculous! So I let my bank know that they gave me this “transaction id” and they were just as confused as I was. So then my bank has filed a claim again Jeffree Star Cosmetics to get my money back. I will never buy from Jeffree Star again, his so called customer service team knows exactly what they are doing no wonder he is so rich I wonder how many other people have gone through the same thing.

This db during this time in all our lives 3/2020 puts out a video that many MANY young people watch. What's he do, he hugs people showed zero respect to what our country is going through. Showing the young people that watch him, go ahead be close, hug people coming to your home.... He is an absolute a**h***!

I got the Blood Lust & Conspiracy Pallets and MAJOR fallout on both the pigment isn't great you have to keep applying to get it to show up how you want it. Certainly not worth over 50 damn dollars. I regret buying.

I ordered my products on Friday, they got here on Wednesday, which was way faster than I expected. The quality is amazing, the Blood Sugar Palette smells faintly sweet, which is much nicer than the chemical smells that usually come off of palettes. The color payoff is intense, the shadows are smooth and buttery, leaving almost no fallout. I also purchased a Fully Nude Velour Liquid Lipstick; the color is gorgeous, the coverage is intense with just one coat, and it feels like nothing on your lips. I am so, so happy and I can't wait to grow my JSC collection!

I purchased a few liquid lipsticks due to being a fan of Jeffree. The packaging is really good but the product itself just feels really cheap and low quality. I don’t think these products are worth the hype.

I didn’t want to take it this far but I’m honestly that disappointed. Don’t waste your money on the Blue Blood palette. For months I have struggled with trying to do up looks with it, the powder falls straight off your skin and doesn’t stick to any brush I’ve used, I need to plaster it on my eyelid with my finger to actually get some results. I’m so angry that I wasted so much money on a pallet that looks stunning! But does absolute crap for your face.

i ordered blood lust palette and the shipping says 5 to 7 business days it's been 5 buss days and I still have not even received a email with the tracking so how in the world will it ship to me within 7 days when it hasn't even been processed it says unfulfilled in my status on the website what the hell is going on! For 70$ I should at least be able to track my purchase and it seems it hasnt even be seen yet I've never ordered from jsc or tried it but this 1st impression ain't it! hes almost a billionaire shouldn't his shipments be on point? expand n hire more help!! please!

Ordered the blood lust collection and still haven't recieved a tracking number.this isnt right I paid to much money to not even know what's going on with my products

I'm in love with this pallete! Very pigmented, blends well & last all day. The colors are amazingly beautiful! I would recommend this pallete, definitely worth the money.

I always get the tracking update a DAY before my package arrives!! It usually comes in 2 weeks after I place my order, which sucks because everyone else seems to be getting their orders before me. I love the brand and company, but sheesh! You'd think a multi-million dollar business would have good shipping by now

I love Jeffree Star, and have never had any issues with any orders I’ve ever placed.
I ordered the bloodlust collection and blood sugar and also the 5 year limited edition androgyny VLL.. everything came except the little lipstick.
When I emailed customer service, they had me provide the packing slip, along with a picture of my box with the label and all my items in it for proof. ... okay. Still doesn’t prove anything.
They then responded with something like “sorry, our shipping department says they scanned it in. We can’t help you unless you want to file a claim with your parcel”
Uh, no. My box arrive in one piece. Nothing happened to it besides the fact that they FORGOT an item in my box and refuse to believe me.

Huge supporter. But probably will not be buying anything for a very long time unless his customer service department improves.

I get it. Lots of people buying his make up, but the odds that a limited edition (now sold out) item is missing from my box, it’s just a little fishy.
It’s like airlines. They overbook and then blame you for their mess up.

I’ll be filing a claim with my bank.

Ordered a valentines mystery box and there was a mix up with the USPS tracking. I was receiving tracking updates and it showed my package was delivered in another state. I reached out to JSC customer service via email. This was almost a month ago and have yet to receive a response from them. Luckily, I ended up receiving my package but it doesn’t sit with me well knowing that their customer service won’t reach out to help you or check on you. Not good business.

I love Jeffree Stars products and I have always had great experiences with his customer service. In my opinion the negative reviews seem to be a bit extreme and a little petty.... I get it your makeup was late and you had a rude person answer your call, but Jeffree can’t micromanage everyone who answers the phone and the customer service and people who are shipping are dealing with thousands of orders and customers. This last launch he had 17 THOUSAND people in line for his blood lust collection just on his site alone and I’m sure around the holidays it’s just as busy, so complaining that they didn’t answer you fast enough or that the site was slow is kind of ridiculous. Let me see you answer 17+ thousand people in a week or 2 and the best site out there is going to be slow when you have thousands shopping at the same time. He also had over a million dollars worth of makeup stolen from his warehouse and it was a huge deal and I’m sure it took a while to get to the bottom of it... try to be a Little more understanding of what it takes to run a multi million dollar company.

Worst shopping cart experience. I haven't experienced slowness like this since the 90's. Seriously needs to spend some of that money on proper infrastructure to show he cares about his fans and customers. In this day and age of knowing when you have a sale and not planning for it accordingly is unacceptable. It's taken 30 minutes to just load the cart and the Credit Card section still hasn't shown up. Had to use PayPal instead for payment.

First time buying off JSC site was for valentines day mystery boxes and I had zero issues. Fast checkout and package arrived 2 days before valentines day. I literally couldn't be happier