Jeffree Star Arvostelua 

Sent an email to their CS team weeks ago about poor quality product. Still no response, really disappointing as this is a brand I’d always loved, trusted and supported. Not the way to treat your loyal customers

So I order from their website on the 29th November as alot of people did for the black friday, still no items the item arrived in the UK on the 19th but I have not received an update. Emailed the company twice and not had replies from either, one a month ago the other over a week ago. I was aware of a delay as I'm in the UK and jeffree commented about it on his channel but did expect to wait this long. This was my first order from them and will not be ordering again. I can't find anything out about my order from both royal mail or jeffree star cosmetics

Bought a mini conspiracy palette on launch for my girlfriend and expected to arrive before our anniversary which was a month after my order. Not only that it didn't arrive on time but it arrived almost 2 months after (they say that it would take max 2 weeks, but I gave it a month because they had a lot of orders), a day before Christmas. I'm not happy that I paid 10$ for shipping and 18$ for customs because the same palette arrived in our stores prior to our anniversary and I shouldn't have paid for any shipping or customs. Customer service is horrible, they wouldn't answer to any of my two e-mails which were sent about a month apart from each other.

I was kind of disappointed with my experience with JSC. I watch Jeffree everyday, huge fan, and my boyfriend knows it. He bought me his beauty killer palette for x-mas (love it) and he also got me a liquid lip(also great). I had similar issues with shipping, he bought his order on Black Friday and it didn’t come in til 1/2/2020 and I live in NY(that’s insane). I wasn’t surprised because on the launch with Shane. The thing that disappointed me most was my unboxing experience. Jeffree prides himself on his packaging so, I was looking forward to it. I opened up my pink JSC box to check out my goodies and got SMACKED in the face with the smell on cigarettes. Absolutely disgusting. The pink bubble wrap WREAKED. My boyfriend looked disgusted too. Hopefully this was an isolated problem but, it seems Like the company is struggling with quality lately.

Sorry for the long review in advance, however, I, like everyone else here have a lot to say about his abysmal “business”. Ordered twice from them. Once on 1st November with 3 products ( order no.1), and then again on November 5th with the preorder palette ( order number 2).
Same as everyone else, shipping was VERY late but my first order eventually came over to the UK. I got a customs notice through the door for £30 which i thought was horrific being about 1/2 the price of the items and postage anyway. Unable to pay the customs fee ( I’m a student with little money and bought the items as a treat. I never buy “merch” or makeup for that matter - I just didn’t expect or budget for the additional charge) I requested Royal Mail send the package back, to which they did and told me it’d arrive in no longer than a week!
Here I am still waiting 2-3 weeks later for any response.
My second order however, I didn’t expect to arrive for another month yet if we’re being realistic - all my hopes had been lost, of a package arriving on time from that company. I managed to cancel half the items in this order before it left the warehouse and I got a refund for those which was a plus but then it was shipped.
I received an email yesterday saying that my second order had been received back in their warehouse? And that’s I needed to reply and ask for a refund or reply and ask for them to resend the package. I was confused, but with the fuss of the first package, I just asked for a refund. After sending about 10 emails one after another ( I figured the only way to get my refund and get noticed on the mailing list was to pester them. Seemed to work) they gave me my further refund for the whole order. They still however, say they’re “unable” to refund me shipping costs, even though those items never left their facility?! Nevertheless I’m sick of having to chase them and I’m happy with my $132 refund.
Still waiting for news on the first order though. Who knows where it is!

I’ve tweeted about this multiple times trying to get his attention, I’ve left reviews, I’ve done all I can. But all Jeffree can do is live in his million dollar mansion flaunting his new products and yet half his customers are without refunds, answered, responses and products! Outrageous if you ask me. A millionaire businessman that can’t handle the huge traffic that he knew he would receive with his Shane Dawson launch, and then doing another launch AND Black Friday mystery boxes on top of that? The man did this to himself and has completely thrown his employees under the bus. A millionaire that simply can’t employ more people to answer emails all day? Terrible

I bought the conspiracy palette from the Jeffree star X Shane Dawson collaboration and when I bought the palette I paid more than usual for the shipping which I thought was fair enough since I was shipping it from California to England ($10) but then I had to pay another £16 customs charge which I wasn't best pleased about but I thought hey I've got the palette now. I received the palette and it was all that I was expecting and I was really happy with the product and how it looked on my eyes but then the itching happened. I found out that I am allergic to the palette which I am really mad about because I paid enough to receive the palette and now I'm allergic to it.i know there is nothing that the Jeffree Star Company can do about this but just wanted to give people a heads up that if you're shipping it to your house you may have to pay extra to receive it. also just that if you have any issues with your skin or it's sensitive then I wouldn't recommend paying out for this makeup. I have nothing against the Jeffree Star company and I was satisfied and think it was worth the quality for the money I paid but I'm just annoyed that I cannot use it and I spent quite a lot on it.
Thanks, Izzy x

Ive had two very negative experiences with this company. I don’t necessarily buy makeup very often. It wasn’t until my wife started to experiment with her makeup that I started purchasing products for her mainly as gifts. She talked about a specific palette that she wanted for WEEKS. It was Shane Dawson’s palette. The events that incurred are well documented so I don’t think I have to explain too much. Jeffree said that they simply were not expecting the high volume of purchases which is understandable. We eventually got over the disappointment and by the time Black Friday came around my wife had already set her sight on a few products and she discreetly brought them up to hint that she wanted them. So I purchased two lipsticks, a lip gloss and a highlight. After about 15 days my items had not shipped. A few days later I overhear my wife watching Jeffree on her phone and Jeffree says that some items purchased on Black Friday would not ship in time for Christmas due to what? You guessed it “high volume of sells”. Her items ended up arriving on December 30th, over a month after being ordered. It’s unacceptable. It’s not like Black Friday is a new thing, and it’s not like this is a new and inexperienced company. My wife loves Jeffree and admired him very much so she will likely continue to be a costumer but personally I would not put up with costumer service like this from any company no matter how much I liked the owner of the brand. They need to be better.

I ordered 2 lipsticks on Dec. 2 and received an email saying they’d be shipped within 10 business days. On the 11th business day I emailed their customer service and received an reply email saying they would not be shipped until Dec. 23 and that if I emailed multiple times they’d group my emails together and send me to the back of the queue. I sent a second email that was never responded to. I finally received notice that my items shipped on Dec. 28. I will NEVER do business with them again. Not only can they not deliver products as originally promised but they don’t even offer the opportunity to get a refund or respond to emails.

I ordered the mini controversy palette in the first week of November during the launch and was sent a confirmation email saying it will take 5-10 business days to be shipped. I waited a month and then another updated email on the 3rd of December was sent which said it will be shipped in another 10 business days. It's now December 31, almost 2 whole months since I placed the order and it still hasn't been shipped yet. I understand it's a busy time of the year, but waiting 2 months just to have it shipped when you've been promised a maximum of 10 business days, TWICE, is disappointing.

Ordered items that were in stock in early December. It is now December 30th and my items still have not shipped although the emails said 10 business days for shipping. Contacting the AG with my order information, the customer service emails that state my products were to be mailed out within 10 business days but have not. This is unacceptable.

Service suck. Just ask the thousand of people who ordered in nov and it damn near January and still no product.

Black Friday orders were promised by jeffree that they would deliver by Christmas. My conspiracy pallet and Black Friday orders both were never delivered. Contacted customer support for help and I’ve been ignored for weeks now, sent multiple emails etc

I ordered from Beauty Bay, a palette (jawbreaker) and the liquid lipstick nude bundle volume one. I already contacted Beauty Bay about my concerns, they basically told me there is nothing they could do about it and contact Jeffree Star Cosmetics instead.

So, there was nothing wrong with the palette, but the lipsticks... They arrived in a mess, that didn't really bother me. What upset me, was the condition of the lipsticks. They looked expired and a little moldy, and they have a realllllllyyy strong smell of play-doh. I am scared to put them on my lips. These were supposed to be my Christmas gift. And Beauty Bay's answer was; and I quote:

"I can assure you all products we stock are supplied directly by the brands themselves, as such all items are 100% genuine and brand new.
If you do require further information about the products you can contact the brands directly and they will be able to confirm that we are a registered stockist."

I don't even know how this issue could be resolved, since i ordered them from Beauty Bay and they won't refund me. I'm just hoping that I either get my money back or get a replacement, because the colors of the lipsticks are stunning.

I ordered on Thanksgiving day- over a month ago, and my items have still not arrived. That is not acceptable at all.

I'm wondering why he refunded millions of palettes and didn't refund the people who have waited over a month for their products.

Will not be shopping from JSC again.

I'm glad to read I am not the only one who had not received my stuff ordered on Black Friday. I first thought it was just longer because I live in Canada, and ya know customs and stuff. I checked my emails only today and it got shipped the 23rd Dec. (ordered on the 30th Nov) and that's the last update of the tracking number. Praying to get it by new years eve cause I was counting on that palette for my lewk. However, I've ordered once before and it came super quick. So it's real sad for those who were counting on offering it for Christmas, but the stuff I wanted sold out so quick and more, I'm sure they've been in the juice ever since. So please be patient with JSC. It kind was to be expected. I'm sad, but my New Year's lewk and I will make it through. Peace y'all.

Ordered a mirror and jawbreaker pallet on Black Friday sale on Dec. 2nd. And it got shipped today. I email customer service one the 16th and again on the 26th and got a quick answer both times. Key is just be patient with them, they just had a huge launch with the SD pallet near the holidays! Just keep calm and you’ll get yourrr stufff

I ordered items to the UK in the Shane launch, Items arrived and one was missing. Took about a week for customer services to get back to me but they sent out a replacement free of charge and they said that they would refund my customs if I got hit for a second time. Ordered on 2nd November and all sales finally received on 24th December.
Wish they would sort it out so you could have:
online chat customer service
Pay customs at checkout (like Beautylish)
More competitive shipping rates
Would I order again from them? If it was available on partner websites then I would use them instead, but JSC wasn't awful.

Boy oh boy am I sad that I’m writing this. I’ve been a loyal supporter of Jeffree Star for a really long time. He was literally the reason I got back into beauty after years of hating myself so bad that I was insecure to wear make up. I ordered the Conspiracy and Mini Controversy from Black Swallow on November 1st. It arrived nice and quick, but when I got my mini, I noticed it smelt ATROCIOUS. Someone else in a group pointed out that hers was the same and that it was the shade ‘Exposed’. I smelt the shade and sure enough, it’s the only one that stinks. The best way I can describe it is a strong scent of gasoline mixed with burning chemicals. When I emailed JSC to see if they could tell me why it might smell like that, it took around 3 weeks to get a response and I only got a reply once I took the matter to twitter and made it public. I was assigned someone who said they’d reply within 72hours from my first email and they never did. I made 2 more attempts after that until a customer service lady finally replied and told me it was just the sealant and should just smell like a “new car”. ???? Anyway, I emailed back describing the details that it wasn’t the sealant and only around 100 palettes (that I could see) were affected and it was only coming from the ONE shade. If it was sealant, all my palettes would stink, all the shades would stink, all mini controversy palettes would stink and it wouldn’t just be a minority of us. I said i was happy to send evidence that it wasn’t just me and she completely ignored my whole email and just sent back that they’d send a refund or replacement and didn’t confirm whether they’d look into it. More people started coming forward with bad palettes. JSC said it was safe to use still and some took the risk and used the shade and ended up with swollen, puffy eyes that stung for a few days+. Yet neither JSC or Jeffree himself addressed it. I I started threads on twitter with other people and we were all nice about it trying to get them to confirm that they could just look into why the palettes were affected and we were all ignored. I ended up emailing Black Swallow to see if I could just get a replacement or refund and it took 2 weeks for them and the lady was incredibly rude and made it sound like she was doing me a huge favour and also kept basically ignoring what I was trying to say. I’m sorry, but if I was running a cosmetic business and customers came to me saying this, I’d take it very seriously. I spent weeks trying to nicely get Jeffree’s attention on twitter and was ignored. I finally gave up and made one sly comment and was instantly BLOCKED by Jeffree.

He used to be wonderful. But there’s so many issues currently coming from his company and he’s too busy gloating about his new cars, mansions and success. When he does address the issues on Instagram or Snapchat, it’s constantly just “let me be transparent” but when fans are transparent that they are upset and angry with his business, they get blocked like THEY did something wrong. So many people still missing Conspiracy collection items from November 1st, Black Friday orders still not shipped, issues with Killer Merchandise, Issues with the palettes etc. but he’s already talking about his new palette coming early 2020. You would think you’d help your loyal customers first and deal with your current issues before jumping into new projects. Definitely proved that this is all just for money now. His fans are terrified of him. They are too scared to say how they really feel when they feel played around because of how he reacts. I’d be heartbroken if I was in his shoes and my fans were AFRAID of me. :(

Definitely DEVASTATED by all this because he was my idol. I adore him. I’m heartbroken. But I hope he enjoys his new $15 million dollar mansion, new car, all his success etc. It’s okay to gloat your success, but don’t treat your fans and customers like garbage and do it.

Ordered on Black Friday and was told bc of the amount of the launch orders and black Friday orders that it could take up to 10 business days to ship. On the 10th day I was told no later than the 19th of December they'd be shipped. That day came and went and I had to find on Reddit that he posted and Instagram story that 10% of orders wouldn't be sent out till after Christmas. I was one of the 10%. Just got shipped yesterday, almost a month after purchase. Ridiculous. No apology and I highly doubt I'll receive a free item as a thank you and sorry for the delay or something. Next time I'll order from another retailer of his products.

Ordered Nov 29th and have not received. My card was charged immediately but my order status has not changed from processing. No reply to emails. No contact phone number. Horrible company. Only ordered as a gift for my daughter but will never again. Ive never had a company take my money before shipping the product. Just another example of how bad companies these days are. They just don't have what you need to run a real company. Very untrustworthy.