I cancelled my membership two months ago, after having it for one month as I didn't use it as I found the space to be really overwhelmed and intense. That's fine, just not for me. But they've been tak... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Just rejoined Parc Tawe JD after going to another gym for couple years. Signed up for the les mills body pump classes - and had the first one with Keira Kane this morn! And she was amazing and Ive bee... Näytä lisää
Yritys on vastannut
Experience can be improved. Timely update for class schedule. Sometimes it’s being updated an hour ago which brings uncertainty. In case class is cancelled, must be updated on app. A red colou... Näytä lisää
Yritys on vastannut
I’ve been going to JD Parc Tawe for a few years now and I have always felt comfortable in the space and extremely welcomed by the staff. Particularly Martyn and Adam, who always go out of their way t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä JD Gyms - Swansea
Yrityksen kirjoittama
Yhteystiedot
3 Glamorgan, Parc Tawe North, SA1 2AA, Swansea, Wales, Yhdistynyt kuningaskunta
- 1792341034
4,2
Hyvä
334 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
GREAT GYM!!!
this gym is so big and filled with loads of great machines, so clean and amazing music, perfect perfect perfect gym. nice staff and great changing rooms.
8. maaliskuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Hi there
Thank you for your fantastic review! We're thrilled to hear you're enjoying our gym, from the spacious layout and top-notch equipment to the clean facilities and motivating music.
We're also glad you appreciate our staff and changing rooms. We strive to create a positive and supportive environment for all our members.
Best wishes
The JD Gyms Team
Tried twice to just get an…
Tried twice to just get an introduction, first time the fire alarm went off so the guy told me he couldn’t do it because he had to fill out a report. Second time turned up to the booked class and the guy didn’t know anything about and wasn’t trained to do it anyway. Cancelled my subscription due to poor customer service.
28. helmikuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Hi there
We understand your frustration with your recent experiences. It sounds like you encountered some unexpected challenges during your attempts to get an induction.
We value your feedback and will use it to improve our customer service and ensure a more consistent experience for all members.
We are sorry to hear that you have cancelled your membership. If you decide to join again in the future, please email the club to get booked in for your induction and explain that this is an important part of the process for you, you will be looked after by a member of our team. The email address is swanse@jdgyms.co.uk
Best wishes
The JD Gyms Team
Vastaus yritykseltä JD Gyms - Swansea
Hi there
Thank you for your positive review! We're delighted to hear you're enjoying the gym's atmosphere. We strive to create a welcoming and positive environment for all our members.
Best wishes
The JD Gyms Team
Jd gym Swansea Parc Tawe
Well, the equipment in the gym is pretty good; no issues there. Men's Toilet They are smelly; they need improvement. Changing rooms need to be cleaned regularly. People don’t put their own clothes and shoes in the lockers, and the changing rooms are smelling. The staff should regularly monitoring and tidy up changing rooms and toilets. Place a falling-apart bucket on the floor because clings are leaking. Parts of the wall come off. The whole gym needs urgent improvement.
2. helmikuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Hi there
We appreciate you taking the time to share your feedback. We understand your concerns about the cleanliness of the changing rooms and toilets.
We strive to maintain a clean and comfortable environment for all our members, and we will address your concerns with our cleaning staff. We will also look into the issues you mentioned with the lockers and the leaking ceiling. We are committed to providing a positive experience for all our members, and we will work to improve the overall condition of the gym.
Best wishes
The JD Gyms Team 💚
TOO BUSY
The equipment is great but it is so overcrowded you can never get to do what you came to do.
I have been unable to use the fly machine at all this year and couldn’t even do bench press tonight.
If you are going to take on this many members you need to double the size of the gym imo.
Very frustrating.
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Swansea
Hi there
We understand your frustration with the gym's overcrowding. We strive to provide a positive experience for all members and appreciate you bringing this to our attention.
We are actively looking at ways to improve our facilities and services to ensure everyone has access to the equipment they need. Thank you for your feedback.
Best wishes
The JD Gyms Team
Nice clean modern gym
Nice clean modern gym. Would prefer more room for extra squat racks and deadlifting as they tend to get busy.
Good dumbbells and plenty of benches available. Would recommend to anyone to try it out.
20. tammikuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Hi there
We appreciate your positive review and are glad you enjoy the gym's cleanliness and modern equipment.
We understand the importance of having adequate space for specific exercises like squats and deadlifts, and we're always looking for ways to improve our facilities. We value your feedback and will consider it as we plan future enhancements.
Best wishes
The JD Gyms Team 💚
The gym staff are very friendly yes
The gym staff are very friendly, helpful and professional when giving advice and guidance
17. tammikuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Hi there
Thank you for taking the time to leave a review. We're so glad to hear that you're enjoying your experience with us, especially the friendly and helpful staff. We strive to provide a positive and supportive environment for all our members.
Best wishes
The JD Gyms Team
Good gym- one thing not good
Good gym- lots of machines.
Music way TOO loud and drum and bass.
9. tammikuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Hi there
Thank you for your feedback. We're glad you enjoy the variety of equipment at our gym. We appreciate your feedback on the music and will take it into consideration as we continue to improve the gym experience for all our members.
Best wishes
The JD Gyms Team
Five Star Gym
Helpful, polite, and friendly staff. Easy to sign up, pocket friendly price(comparison to other gyms), several equipments to use depending on your interests and needs.
8. tammikuuta 2025
Vastaus yritykseltä JD Gyms - Swansea
Thank you for taking the time to leave us a review.
We're thrilled to hear that you're enjoying our gym, including our friendly staff, easy sign-up process, affordable prices, and wide range of equipment. We strive to provide a welcoming and accessible environment for everyone.
Best wishes
The JD Gyms Team
Good but a few areas to consider
Great staff who are very helpful & available to guide & support. Good range of equipment.
There should be a water station on the upper floor to refill water bottles. One on each side of the ground floor as it spans a huge area.
There needs to be hand sanitiser & anti bacterial spray & blue roll to wipe down handles of equipment after use. Both on upper & lower floor.
Users can sanitise their hands when entering & leaving the site. So by the front entrance would be great!
12. marraskuuta 2024
Vastaus yritykseltä JD Gyms - Swansea
Hello Babita, thank you for taking the time to leave us a review, we are sure the team in Swansea will be loving the 4 star rating, especially with your kind words abbout the team!
Thank you for your suggestions on where we should be placing any additional drinking water refill stations. We always take on feedback from our loyal member base, for the meantime though you will just have to thank us for the extra steps you are gaining during your workouts to stay hydrated😊
We installed cleaning stations during the pandemic, as the government required us to do so. Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We do encourage our members to bring in their own towel to clean off the equipment after use as well as use their own sanitiser which they are comfortable to use.
We also have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the Swansea members to use.
If you do notice any equipment needs a wipe down, please let a member of staff know. The JD Gyms Team 💚
The treadmill in ladies gym is not…
The treadmill in ladies gym is not working. It seems rowing machine has some problem too. Before I took a break from gym, same treadmill was not working. I wonder why it is not maintained?
12. marraskuuta 2024
Vastaus yritykseltä JD Gyms - Swansea
Thanks for leaving us some feedback Gloria. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can, either in person or via email. As the team could switch equipment around to ensure there the correct ratio of equipmwnt in the ladies only area. Alternatively we could also arrange a Trainer to accompany you on the gym floor if you are not too comfortable on your own.
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Swansea
Hi, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Swansea gym.
Best wishes,
The JD Gyms Team.
💚
I have been a member of the Swansea JD…
I have been a member of the Swansea JD Gym for the last two years and have enjoyed my experience. However I think staff need to seriously reconsider how they talk to members. My friends and I have been approached and aggressively ‘told off’ for moving around the gym with a small sports bag (which carries water and equipment) and that our membership will be cancelled. Despite this never being an issue before and never having been told that this is not allowed. We have also been rudely approached for having not returned weights on our machine. To clarify, we always return equipment used, however at the time our machine had weights left on previously which we did not use and were honestly not strong enough to move as we did not place it there originally. I know that the same man has made other girls feel uncomfortable during workouts and has constantly stared and walked into the women’s only section on various occasions.
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Swansea
Hi Isobel. Thanks for taking the time to leave us some feedback.
It's not good to hear that you didn't feel particularly welcomed by our team. We'll certainly raise this with the Area Manager!
We do understand there are ways of explaining our policies, with that said we do ask that members leave their belongings in a locker and not leave large bags of things on the floor around the equipment. This rule is in place to avoid trip hazards and as it keeps the gym tidier. We would at no point suggest that instead of carrying a bag, you empty the contents of a bag on the floor instead because that's clearly worse. The bag, plus the contents should be in a locker. It's understandable that certain items may be essential to your workout, e.g. a drink or some chalk. These small items can be placed in the holders on the equipment, or a small, discreet container such as a drawstring bag The JD Gyms Team 💚
Great gym
Great gym, the equipment and environment is a great place to work out. The staff were great and helped me when signing up and very nice
8. lokakuuta 2024
Vastaus yritykseltä JD Gyms - Swansea
😊 Hi thereHarry. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience.It is great to hear that the team in Swansea did some of the hard work for you in the joining process, leaving you to do the hard work onn the gym floor! 💪 The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Swansea
Hi there Shirvan, thank you for taking the time to leave us a review.
Our team complete regular checks on the equipment and attachments however if you don't think there is enough of a certain piece/attachment, please do not hesitate in contacting a member of the management team for them to address this with our wider team.
Best Wishes
The JD Gyms Team
💚
The app QR code doesn't load on my…
The app QR code doesn't load on my android so i have to ask to be let in and out
5. lokakuuta 2024
The new layout in llansamlet swansea is…
The new layout in llansamlet swansea is OK. I do miss the ladies room . I like the fact all equipment is facing the front as looking at a wall wasn't very inspiring.
I like the ropes and the area for floor exercises.
What I am not keen on is the bright white lighting shining right down as I suffer with migraines, it's not the best lighting so I have to close my eyes at times when I am using certain machines. If this could be re jigged with some softer lighting or at least have them facing away from the face it was help. One other negative, there is nowhere to put your bags etc in the private cubicle in changing rooms except the wet floor ! I used to loved using the sauna , shower and change . If they put the cubicles back the way they were I would use again . It is a big part of my training to go to the gym and have the sauna to look forward to.
Seems like things have gone backward not forward
I also dislike having to use a qr code to get in and out seems like all money was used for the jail like feel of getting in .
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Swansea
Hello there Carol. Thank you for taking the time to leave us a review, although we are a little disappointed with the 3* rating, we are happy you have told us your concerns after llansamlet has had its refurbishment.
With how popular the llansamlet gym already was we felt it was important to open up the gym floor to make it more accessible for all of our members to make the most of the space inside the gym.
In terms of the equipment positioning and the lighting, please speak with the General Manager in llansamlet so they can make sure anything re-positioned is done so in a safe manner and you are not having to use equipment with your eyes closed which I am sure no-one would recommend.
The sauna is a great treat after a hard workout and should be enjoyed just as much as your time on the gym floor. Again please do not hesitate in contacting the management team in club regarding additional measures to keep your belongings off the floor in the changing rooms.
If you are ever habving trouble with the QR scanner please press the green 'push for assistance' button and a member of the team will come to assist you. We use a QR code system and turnstiles to ensure the safety of our membersand can have a 24/7 offering in llansamlet.
Best wishes
The JD Gyms Team
💚
Good range of equipment but dirty
Good range of equipment. Equipment is dirty and covered in sweat. There should be cleaning sprays and tissues available around the gym for people to wipe down the equipment.
23. syyskuuta 2024
Vastaus yritykseltä JD Gyms - Swansea
Hello Mai. Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on swansea@jdgyms.co.uk
We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the Swansea members to use.
The JD Gyms Team 💚
great gym, classes could be more consistent
Really nice gym with some amazing instructors. Nice layout. Great lighting and air-conditioning. The doors are annoying because the QR scanner often takes a while to work. Sometimes the app says there is a class on and it doesn't run. I only go to the gym for the classes so it's very disappointing when they don't run. The spin bikes could do with being updated and more classes offered outside of 9-5 mon-fri so people who work office hours can attend a good variety of classes outside of work
23. syyskuuta 2024
Vastaus yritykseltä JD Gyms - Swansea
Hi there thank you so much for leaving us a review with your requests and suggestions.
For the latest version of our timetable, please always be sure to download it from our website rather than clicking on links direct from Google or the app. Simply visit our website, choose your gym location and then look for the "download timetable" button.
If there have been some last-minute cancellations, we're really sorry for any inconvenience caused.
We are loving how passionate you are about doing the classes at our Swansea gym.
We are always willing to listen to our members when it comes to designing our class timetable, so please do not hesitate to share your thoughts with our management team on: Swansea@jdgyms.co.uk
The JD Gyms Team 💚
A welcoming space
Good clean well maintained work out area and facilities. A welcoming space
21. syyskuuta 2024
Vastaus yritykseltä JD Gyms - Swansea
Hi Dan, thanks for the 5star review! It's great to hear your enjoying your experience so far and hope you continue to enjoy everything we have to offer at our Swansea gym. Keep up the great work👍 The JD Gyms Team 💚
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