I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally can... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaWest Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... Näytä lisää
Yritys on vastannut
I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... Näytä lisää
Yritys on vastannut
Bathrooms and gym equipment are clean, really appreciate that. Good music which helps when I forget my AirPods :D. Only thing wrong would be there’s water leaking from the ceiling in all different pla... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä JD Gyms - Edinburgh
Yrityksen kirjoittama
Yhteystiedot
West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, Yhdistynyt kuningaskunta
- 01312023806
3,7
Keskitasoinen
154 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Decent gym
Good gym, with a good variety of equipment and space. My one issue was there wasn't enough space for core workout, I mean just like mat space.
7. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Amazing gym
Amazing gym, very spacious, great people and equipment. Everything one needs for their training variety
27. elokuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
We're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Good amount/range of equipment.
this is for "Edinburgh West" JD Gym, where I'm a regular for almost 2 years.
Good amount/range of equipment.
Treadmills and cardio equipment barely wiped down, often have layers on semi dry up sweat on them. You tend to chose from worse to bad based on stickiness/what you are okay with your towel/phone touching.
They used to provide paper towel roll and cleaning spray, but since staff likely figured out then there is actually extra work and bins have to emptied more often (paper towels), they put the paper towels away.
Some treadmills have non adjusted belts for months now, which become noticeable due to extra noise/sudden stops once you go above walking speed. Obviously they didn't label the faulty ones...
The above point about machines/cleanliness - it used to be all fine about ~6 months ago.
One staff member (the shortest guy) stopped wearing his uniform a few months ago, whereas everyone else wears it, odd, likely because he found out this way he's not bothered by customers. Odd seeing some guy in 100% personal clothing going and ticking the "cleaning sheets"
Lockers/showers/toilets are very clean, they sort of have to be with only 2 male toilets for the gym this size (there was third one for disabled people, but they started locking that up)
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Cleaan and dry changing rooms
Cleaan and dry changing rooms, helpful staff on first visits
19. elokuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thanks for the 5 star review and comments, we really appreciate it 😀
Best Wishes,
The JD Gyms Team 💚
Gym is spacious and Washrooms are…
Gym is spacious and Washrooms are smelly need to be more hygienic
19. elokuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym and changing areas keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Edinburgh@jdgyms.co.uk The JD Gyms Team 💚
Disrespectful staff!
I am a mature gym goer, and I have never experienced such rudeness and lack of respect before as recently from two staff members at my local JDGyms. What is worse, when I dared to complain, I was villainized by them. Sadly, JDGyms management team seem to be allowing such behaviour from their staff...
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We would encourage you to contact the manager at your club so that they can discuss further with you and look into the incident in question. You can reach them on edinburgh@jdgyms.co.uk
Best wishes
The JD Gyms Team
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Membership set up hasn’t worked and no…
Membership set up hasn’t worked and no one responds to emails
25. heinäkuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
Saff are very welcoming and supportive…
Saff are very welcoming and supportive when required
18. heinäkuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
This place reminds me of the old Virgin…
This place reminds me of the old Virgin Active….perfect
3. heinäkuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Thy block my app because i cancel my…
Thy block my app because i cancel my direct depit i just go 2 days and my money is wast and jd gym customer service didn’t help me I don’t like the team and jd gym
27. kesäkuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Clean Space
5. kesäkuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for leaving a review! It's great to hear you’re enjoying the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this.
We hope you continue to enjoy your fitness journey with us ⭐
Best wishes
The JD Gyms Team
I have only been going to the gym for a…
I have only been going to the gym for a few weeks. I never thought I would say I enjoy going to the gym but I do and that’s down to personal trainer Bruce who is encouraging and gives me confidence that in time I will achieve what I want.
18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be ⭐
Best wishes
The JD Gyms Team
Great gym
Great gym, but would help if you run 24 hours. Most people prefer working out during late hours.
11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Probably the best appointed gym in…
Probably the best appointed gym in Edinburgh and heaps of space. No hanging around for equipment and very clean.
31. toukokuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Nice facilities
Nice facilities. Only gripe is that I tried a few of the treadmills and they were slipping so just need tightening.
13. toukokuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Upgrade
Everything is good. I'm interested to use another jdgym in Scotland with my membership or to upgrade that if is possible
10. toukokuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
If you'd like to upgrade, a member of our team can help you with that. Or you can visit the website and there will be a link to do so. I've included the link below for you.
https://www.jdgyms.co.uk/plus/
Best wishes
The JD Gyms Team
Great Vibe
It's clean, massive, staff are friendly, helpful, lots of equipment. Great vibe! Only down side for me personally. The timetable needs improvement...body pump or body combat classes would be great! Also more info needed on website, what things you need for specific classes for eg: Boxfit - Boxing gloves, pads for any newbies coming to a class.
16. huhtikuuta 2024
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there
Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐
We appreciate your feedback and will use this to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.