I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally can... Näytä lisää
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Sijainti
Vaihda sijaintiaWest Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB
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Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... Näytä lisää
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I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... Näytä lisää
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Bathrooms and gym equipment are clean, really appreciate that. Good music which helps when I forget my AirPods :D. Only thing wrong would be there’s water leaking from the ceiling in all different pla... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä JD Gyms - Edinburgh
Yrityksen kirjoittama
Yhteystiedot
West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, Yhdistynyt kuningaskunta
- 01312023806
3,7
Keskitasoinen
154 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beware cancelling any membership.
I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally cancelling. I feel disappointed and let down by the lack of transparency and customer service. It shouldn’t be this hard to cancel a membership and stop payments.
I will be taking this matter up with the consumer protection organisation and ombudsman before publically processing to a small claims court.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your cancellation experience. As per the terms and conditions agreed to upon sign up, members can cancel their membership either by submitting a cancellation request via the online contact form or by cancelling the Direct Debit directly with their banking provider.
Should a cancellation request be submitted via the online contact form, an automated email is sent to confirm that the request has been received. We can see that you currently have a query raised regarding this matter, and a member of the team will respond to you as soon as possible.
Thank you for your feedback.
The JD Gyms Team 💚
Decent gym but definitely needs new…
Decent gym but definitely needs new machines, they are old and don’t work properly. Other than that all good .
13. heinäkuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you're enjoying the gym overall. However, we're sorry to hear that you feel some of the equipment is showing its age and isn't performing as expected.
Our teams carry out regular maintenance checks and work closely with our equipment providers to keep machines in good working order, but we appreciate your feedback and will ensure your comments are passed on to the team for review.
The JD Gyms Team 💚
Great gym
Great gym, lots of good equipment, really clean changing rooms and lovely warm showers.
Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it's a bit of a struggle
4. heinäkuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello – Thank you for taking the time to leave a review.
It's great to hear that you're enjoying the gym, particularly the range of equipment, cleanliness of the changing rooms, and the warm showers.
We also appreciate your feedback regarding the WiFi and mobile connectivity and will ensure your comments are passed on to the team for consideration.
Thank you again for your feedback and support.
The JD Gyms Team 💚
Spacious, modern gym
I like how spacious the gym is and the wide variety of machines it offers. On my first day, the staff member at the entrance warmly welcomed me and explained the facilities.
28. kesäkuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚
I am attending the class sessions and…
I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise .
So far I have attended circuits, stretch and tone, Pilates, boot camp and body pump - enjoyed the variety of these classes. I like to attend a 9ish class today’s was 10:40 but I went to see what it was like but would prefer the 9 ish classes. First week nearly done and so far so good .
13. toukokuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello – Thank you for leaving a review. We're thrilled to hear you're enjoying your experience at the gym and it's wonderful to know that you find our classes engaging.
Thanks, The JD Gyms Team 💚
Just joined up with the discount for…
Just joined up with the discount for the first month
Really enjoying the classes and meeting new people
Have encouraged a few others to join me too!
Excellent facilities
Highly recommend it
9. toukokuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello - We're so glad you're enjoying the classes and meeting new people, and that your experience has been so positive so far! Thank you for your kind words.
The JD Gyms Team 💚
Mirrors are not clean
Mirrors are not clean.
Gym smells so bad. It’s so stinky.
Need proper floor cleaning .
5. huhtikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello – Thanks for taking the time to leave this review. We’re very sorry to hear about the cleanliness issues you’ve experienced. We understand how frustrating this can be, and we appreciate you raising your concerns with us.
The JD Gyms Team 💚
Vastaus yritykseltä JD Gyms - Edinburgh
Hi - Thank you for the 5 star review. It's made our day😀
The JD Gyms Team 💚
Amazing atmosphere
Amazing atmosphere, amazing people working there , good lighting but the equipment it’s pretty bad , can’t complain too much for £25
3. tammikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there - Thanks for taking the time to leave this review. It's great to hear you enjoy the atmosphere in our facilities, however we are sorry to hear you weren’t happy with the equipment. We value member feedback and are always looking at ways we can continually improve our facilities as we are committed to providing an enjoyable experience for all our members.
Thanks, The JD Gyms Team 💚
Gyms a joke pt walk about blind no new…
Gym’s a joke. No new machines in years, equipment always broken, and the place is dirty. Bottles and chewing gum left on machines, broken D-handles ignored by PTs, and equipment left all over the floor creating trip hazards. Do not join — absolute shambles.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä JD Gyms - Edinburgh
Hello - Thank you for sharing your feedback. We're sorry to hear about the issues you’ve experienced with our equipment and cleanliness, and we appreciate you taking the time to highlight these concerns. If you wish to discuss this further, we would advise you email the manager at edinburgh@jdgyms.co.uk
The JD Gyms Team 💚
because the women toilets are very bad…
because the women toilets are very bad smell and shit smell always, makes me sick and disgusting
26. tammikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello - Thank you for bringing this to our attention, and I’m really sorry to hear about your experience with the condition of the women’s toilets. I understand how unpleasant that must have been. Your feedback is important and will be passed on to the team. Thank you for letting us know.
The JD Gyms Team 💚
Everything is absolutely fantastic
Everything is absolutely fantastic, staff is cooperative and helpful , there is a variety of equipments , the gym is super clean and they clean it regularly while people training, I would recommend it to anyone 👌🏼♥️
5. tammikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hello - We appreciate you taking the time to leave us such a wonderful review! It's great to hear that you are enjoying the equipment, cleanliness and find our staff helpful.
The JD Gyms Team 💚
Pros and cons, overall rather okay
Lots of regular gym goers at this gym so people know what they're doing and are more or less tidy and respectful of others. Locker rooms and bathroom area are clean. Atmosphere in terms of music and light levels are good. However, cons are the severe lack of cable attachements. Looking around it seems people bring a bag with their own attachments because they have no other choice. The few that the gym has are in bad shape. It's always disappointing to pay for a membership just to go to a gym that doesn't even have the basics. There's only one chest fly machine which is certainly not enough. Only one hip thrust machine and it's broken. Not a big one, but there's only one way of getting in and out: using your phone. I wish there was a second option not to have to fully rely on my phone...
10. tammikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
I have a problem with my pass and the…
I have a problem with my pass and the company didn’t answer me
6. tammikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Everything is in place but but no one…
Everything is in place but but no one to guide you as a first timer
3. tammikuuta 2026
Vastaus yritykseltä JD Gyms - Edinburgh
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Spacious Gym with lot of Equipments
Good work staff, Your are always making sure the gym is tidy.
Thank you
4. joulukuuta 2025
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚
Great gym
Great gym, even better now it's open 24/7. No more bank holidays off. No excuses now 😅
23. lokakuuta 2025
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Local gym...it's 24 hours now which is…
Local gym...it's 24 hours now which is good.however I feel there's too many people jogging the machines.filiming themselves which is annoying...maybe need another water area.just one area..otherwise good gym lots of space
31. lokakuuta 2025
Vastaus yritykseltä JD Gyms - Edinburgh
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Decent, worth the price
I'm enjoying this gym and it's definitely 4 stars but not quite a 5 for its bracket.
Machines are in fine working order, but some are starting to show their age and looking a bit shabby. Some are a bit grubby looking and suffer from the gym not having access to cleaning product/wipes.
There's a good variety of gear but some of the very popular machines, there's only one of e.g. the chest fly - there's constantly a wait for it.
Very good free weights, lots of power racks, a great set of dumbells.
It's a good atmosphere with moody, dark lighting which is alright! Happy with it.
6. lokakuuta 2025
great gym everyone is nice great for anyone wanting to better themselves
large gym plenty of workout options
2. lokakuuta 2025
Vastaus yritykseltä JD Gyms - Edinburgh
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
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