JackRabbit Arvostelua 2 132

I was extremely disappointed I order a new pair of shoes On clouds for my next race, I was waiting for over a week. I call the customer service trying to track my new shoes just to find out the were out of stock. If I didn’t call customer service most likely I will still be waiting for my shoes. Not happy with your service.

Bought 1 pair of shoes that didn’t fit. They didn’t have the size I needed. I wanted to use the same discount code to the new pair. They wouldn’t apply it. I spoke to someone, she wasn’t helpful. Asked for a supervisor & she said supervisor said same thing. She was rude, not helpful. In the end I sent the wrong fit shoes back & bought nothing from them. Never shopping with them online again. What a pain!

Product line is great!
Employee
Just a side note, when entering store I was cordially greeted and was shown some running shoes. I mentioned I would consider and left, on my return I had a client of mine...whom had a stroke, he was male. The comment that came out of the employee next, took me back.
" Oh you brought your pocket book back with you"
How disappointing that was.
On purchasing shoes, I vowed I will not come back into the store again...to myself.
Respectfully

A salesperson was readily available if I needed help or if I had a question about a product!

Item was as described, and shipping was very fast. I would definitely order from again.

Great price, fast shipping, highly recommended!

Need more men's clothing selection. Service is great.

It took three different sales associates, two different stores and three different brands and styles of shoes but I finally found a pair that are SUPER comfortable. And be sure to check out the Max Cushion socks from Feetures. They are the most comfortable things I've ever put on my feet!

I was quite nervous about shopping at Jack Rabbit after it changed from Rob Ronkers Running Spot. I had concerns about how much things had changed since the ownership had changed. I was pleasantly surprised at how little things had actually changed. The service was still outstanding and the inventory was still excellent.

I bought some running shorts but had to return them. Jack Rabbit was quick and efficient in delivery of the shorts and in processing my return Thank you

I didn't have a good experience with Jackrabbit. In fact their online check-out and customer service was poor. Their site didn't take my discount code; I contacted customer service, who wouldn't add the discount. Later when I wanted to exchange the product for a different size (half size up), customer service stated the return cost would have to be paid by me. Though the prices on the site are great, I ordered a pair of Altra running shoes. Jackrabbit will not get my business again. I'll be sure and let the others I run with know about my experience.

If you're new to running, having the right shoe is important. If you're a seasoned runner you already know. The staff at JackRabbit or BRC near SW Plaza is knowledgable and friendly and always offer great suggestions. And their return policy of 30 days is awesome, because sometimes it may be a great shoe, but not a great shoe for you. I highly recommend you try them for your next pair of shoes.

I contacted your customer service regarding the shoes I bought. No one contacted me back.

I've been happy with all of my experiences here. The people who work there are nice, and are helpful when trying to find a suitable shoe. The selection is great, and they also have a rewards program if you're a frequent buyer. They also offer running groups for a very reasonable rate, and for different level of runner. Highly recommend!

I placed an order and over a week later I was emailed & they told me they were refunding me bc the shoe I ordered was out of stock. I have since reordered a different shoe & now this has also taken over a week for the item to even ship out.
I’m a bit disappointed this go round :(

My order process was fast and delivery was prompt. I was able to return the shoes to my local store without problems. The whole process was very smooth.
The shoes were awesome, but they ultimately made my knees ache so I had to return them.

Went into a Running Fit store to try on shoes as a new runner. The man that helped me was super nice and patient. I had a gift card from JackRabbit to use online, so the guy ordered my shoes in store and got them sent to my house. Once I got them, I ran in them a couple times and didn't really like them, so I returned them for a new pair no problem.

I purchased a pair of shoes and had no complaints with my purchase. I received timely delivery of a great product that was competitively priced.