You are totally useless at customer services have sent numerous emails the last one asking for everything my details and photo. Still no answer all I am asking is wipe out my account so I can start ag... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
i have just connected my new house and solar system, but I cannot connect my smart meter to the ivie app. This is a new connection, I have the MPAN and my address but not bill yet. There is no way to... Näytä lisää
Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t... Näytä lisää
Yritys on vastannut
Was very impressed by the smooth painless setup. Of particular note, was the way I uploaded a PDF statement from my energy provider and everything was automatically setup by ivie. The signal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We're on a mission to help you save energy for the things you love. At Chameleon Technology, we build ivie - a smart energy product designed to make understanding and reducing your home energy use ridiculously simple. We believe everyone deserves to take control of their energy bills without needing a PhD in physics or a smart home setup that costs thousands. Our flagship product, the ivie Bud, is a beautifully designed touchscreen in-home display that shows you exactly what your appliances are costing you in real-time. Plug it in, tap the screen, and instantly see whether that old fridge is the energy vampire you suspected it was. No engineer call-out needed, no complicated installation - just honest, live data that helps you make smarter choices about your energy use. Pair it with our free ivie app (rated 4.4 stars by over 1,400 users), and you unlock even more power. The app connects seamlessly to your smart meter, breaking down your energy use into categories, giving you personalised tips, and even rewarding you with points for saving energy that you can swap for raffle prizes. Our users save an average of 18% on their energy bills - not by freezing in the dark, but by understanding where their money is actually going and making small, intentional changes. But here's what drives us: we're not just about saving you money (though that's brilliant). We're about creating a more sustainable future, one household at a time. Every kilowatt-hour you save means less pressure on the grid, lower carbon emissions, and more resources left for the things that truly matter in life. When families can afford to heat their homes comfortably, run the washing machine without anxiety, or treat themselves to something special because their energy bills aren't astronomical - that's the impact we're working toward. We're building technology that's accessible, affordable, and actually works. No jargon, no greenwashing, no judgment - just tools that empower you to be part of the solution while keeping more money in your pocket. Save energy. Earn rewards. Make a difference. Together, we can create a future where energy works for everyone.
Yhteystiedot
Central House, Beckwith Knowle, Otley Road, HG3 1UG, Harrogate , Yhdistynyt kuningaskunta
- hello@ivie.co.uk
- ivie.co.uk
3,0
Keskitasoinen
119 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 69 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It's a very good accurate piece of…
It's a very good accurate piece of equipment, but I was hoping it would show how much, individual electric items used.
9. helmikuuta 2026
Vastaus yritykseltä ivie
Hi Gerard! Thanks so much for your review and feedback. We're pleased to hear you're finding your ivie Bud accurate and that it's helping you monitor your real-time energy usage.
I can understand the interest in individual appliance monitoring - that's great feedback for our product development team. The ivie Bud is designed to give you a clear picture of your overall household energy consumption, which can really help you spot patterns and cut costs.
If you'd like to explore more detailed insights, our ivie app offers some additional features for tracking and comparing your usage over time.
Thanks again for choosing ivie!
Amazing customer service!
Amazing customer service!! Prompt responses, helpful staff and refund processed very quickly.
To be honest, it was a pleasure to deal with this company. Good customer service seems to be a thing of the past in the UK.
18. joulukuuta 2025
Vastaus yritykseltä ivie
Hi MAC! Wow, thank you for such a wonderful review! Your kind words have absolutely made our day.
We're so pleased we could help you quickly and efficiently - providing excellent customer service is really important to us. Our team works hard to support every customer, and it means the world to us when people like you notice.
Thank you for being such a pleasure to work with, and we truly appreciate you taking the time to share this feedback!
Ivie bud
had an issue when my electricity supplier changed my smart meter over, the IVIE wouldn't pair contacted them and they guided me through the process now works great.
22. tammikuuta 2026
Vastaus yritykseltä ivie
Hi there!
Thanks so much for your review!
We're really glad our team could help get your ivie Bud reconnected after your meter changeover. Smart meter replacements can sometimes require the device to be re-paired, so we're pleased our support team could guide you through it and that everything's working great now.
If you ever need help in the future, our FAQs and support guides are always available at ivie.co.uk/support/.
Thanks for sticking with us!
Ivie bud suggested by our electricity…
Ivie bud suggested by our electricity supply company but proved incompatible with our meter. Meter subsequently changed with new IHD.
Ivie worked perfectly up to connecting to meter
20. joulukuuta 2025
Vastaus yritykseltä ivie
Hi Bridget, thank you for taking the time to share your experience.
We're sorry to hear about the compatibility issue with your meter - unfortunately, the ivie Bud doesn't work with all smart meters, which is why we always encourage customers to check compatibility at ivie.co.uk/compatibility/ before ordering.
We're glad the device itself was working well otherwise, and we hope your new IHD from your supplier is meeting your needs now.
If you ever want to check if your updated meter is now compatible with ivie Bud, or if there's anything we can help with, please don't hesitate to get in touch via ivie.co.uk/contact-us/.
We appreciate your feedback.
The display was easy to install and…
The display was easy to install and easy to read. Good service from Ivie.
9. marraskuuta 2025
Vastaus yritykseltä ivie
Thank you for the 4-star review!
We're delighted to hear that you found the ivie Bud easy to install and read. It’s great to know you had a positive experience with our service.
If there’s anything we can do to make it a 5-star experience for you in the future, please let us know!
EDF cannot connect to the IHD so it’s…
EDF cannot connect to the IHD so it’s not yet working ☹️
9. helmikuuta 2026
Vastaus yritykseltä ivie
Hi Arthur, we’re sorry to hear you're having trouble connecting.
While the ivie Bud is designed to be a universal replacement, it relies on your energy supplier to 'join' it to your smart meter network.
We recommend moving the ivie Bud closer to your electricity meter (ideally within a few meters) and waiting 48 hours for the connection to settle.
If EDF continues to have issues, please contact our support team at customercare@ivie.co.uk so we can investigate the compatibility for you.
Vastaus yritykseltä ivie
Thank you so much for the 5-star rating!
We’re thrilled that the ivie Bud is helping you keep a close eye on your energy bills - that’s exactly what it’s designed for.
Happy energy saving!
Unnecessary purchase
Never got the Ivie Bud to work despite following instructions to the letter. I bought this because my energy supplier said my in home display was faulty and I needed a new one. This turned out not to be the case as my original display just needed to be updated from my supplier. So not all Ivies fault but having said that the new one didn't work. They did process a full refund when I returned the unit.
1. joulukuuta 2025
Vastaus yritykseltä ivie
Hi Thomas, we’re sorry that the ivie Bud wasn't the right solution for you on this occasion, but we're glad to hear that your original display is now working after the update from your supplier.
We appreciate your confirmation that our team processed your full refund promptly.
Thank you for giving us a try.
Can't recommend them highly enough
Can't recommend them highly enough. Really helpful support team. A pleasure to deal with them. Sorted the problem that British Gas couldn't. Excellent little energy monitor. Comunications sent to my phone are really helpful. So glad I bought one.
9. helmikuuta 2026
Vastaus yritykseltä ivie
Thank you for such a wonderful review!
We’re so glad our support team could help resolve the issues you were having and that you're enjoying your new energy monitor.
It’s great to hear the phone communications are proving helpful too!
Vastaus yritykseltä ivie
Thank you for the feedback!
We’re glad to hear you’re happy with the price and that your ivie Bud arrived safely and on time.
Enjoy using it!
Gives a rough idea how much electricity…
Give a rough idea how much electricity you're using, but does react instantly when you put an appliance on..I want to be able to see instantly how much the appliances are using
9. helmikuuta 2026
Vastaus yritykseltä ivie
Hi Janet, thank you for your feedback.
To see the most 'instant' data, please ensure you are looking at the 'Usage Now' screen. While electricity data typically updates every 10 seconds, gas data only updates every 30 minutes due to how smart meters transmit information.
If you feel the delay is longer than this, try moving the Bud closer to your electricity meter to ensure a strong signal.
Did not solve promblem not very helpful
15. tammikuuta 2026
Vastaus yritykseltä ivie
Hi Linda, we’re very sorry to hear that you didn't find our service helpful and that your issue remains unresolved. We would love the chance to put this right.
One of the team will be reaching out to you via email soon, we would love the chance to help you to get your ivie Bud working and solve the problem you've encountered.
smart meter indoor monitor failed
I resent having to pay for a new monitor after the original failed.
1. tammikuuta 2026
Vastaus yritykseltä ivie
Thank you for your feedback, and we're sorry to hear about your experience with your device failing.
We'd like to help clarify the situation. Could you let us know whether you purchased your ivie Bud directly from us or if it was provided to you by your energy supplier?
If you purchased directly from us, your ivie Bud comes with a warranty (subject to terms and conditions), so you shouldn't have needed to pay for a replacement if it failed within the warranty period. Please contact our support team with your order details so we can look into this for you.
If your device was provided by your energy supplier, replacements would need to be arranged through them. If they're unable or unwilling to provide a replacement, you're welcome to purchase a new device directly from our online store.
Please reach out to our support team if you need any help, we'd be happy to assist you.
Vastaus yritykseltä ivie
Hi there,
Thank you for taking the time to leave us a review!
We understand you were hoping for more detailed breakdowns. The ivie Bud shows your overall electricity and gas usage with breakdowns by day, week, month, and year – displaying your consumption 'So Far Today', 'So Far This Week', 'So Far This Month', and 'So Far This Year'. You can also see live electricity usage (updating every 10 seconds) and set budgets to track your spending.
If you're looking for specific features or breakdowns that you're not currently seeing, we'd be happy to help. There may be settings or views you haven't discovered yet, or we can explain what data is available through both the ivie Bud screen and the companion app.
Please reach out to our support team and we'll be glad to assist!
i have my meter but so far have been…
i have my meter but so far have been unable to register an account
4. helmikuuta 2026
Vastaus yritykseltä ivie
Hi there,
Thank you for your review and for choosing ivie!
We're sorry to hear you've been having trouble registering your account. We'd love to help you get this sorted out as quickly as possible.
Just to clarify – the ivie Bud is not a smart meter itself, but rather an energy monitoring device that connects to your existing smart meter to display your electricity and gas usage in real-time. The ivie Bud works by connecting to your smart meter's Home Area Network (HAN) signal and shows your energy consumption on its full-colour touch screen.
For account registration support, please reach out to our customer service team and we'll be happy to walk you through the setup process and get you up and running.
We appreciate your patience and look forward to helping you start monitoring your energy!
Vastaus yritykseltä ivie
Amazing! Thank you so much for the lovely review!
We're thrilled to hear our customer service team hit the mark and that your delivery arrived at lightning speed. We love nothing more than happy customers!
If you ever need anything else, you know where to find us. Thanks again for choosing us!
Moved house so it powered down as we…
Moved house so it powered down as we didn’t have a smart meter in new property to start with and now tried to connect to new meter and it won’t, no help from customer service just want to know why we reset it although we didn’t
1. tammikuuta 2026
Vastaus yritykseltä ivie
Hi John,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced reconnecting your device after your house move.
We can see that we reached out to you previously to gather more information so we could investigate and resolve this issue for you. Unfortunately, we didn't receive a response, which meant we weren't able to look into this further or provide the support you needed.
We'd still very much like to help get this sorted for you. If you could reply to our previous message or contact our customer service team again with more information about the issue, we'll do our best to resolve this as quickly as possible.
We appreciate your patience and look forward to hearing from you.
Excellent customer service well I had…
Excellent customer service well I had an issue with my meter. They taught me through all the options and help me with my supplier to get myself back up and running above and beyond.
30. tammikuuta 2026
Vastaus yritykseltä ivie
This is so lovely to read, thank you! Really glad the team could walk you through everything and help get things sorted with your supplier - we'll make sure they see this.
Thanks for sticking with us and for taking the time to share!
Check your CHF before purchase
The meter is very good however, I wish it had been pointed out that unless your electric meter and gas meter share the same Communication Hub Function (CHF) the meter will not read both sources. I checked that the meter would work with my supplier but no where did it mention both CHF's must be the same. Now lumbered with trying to change the CHF from my supplier which seems an impossible task. Basically wasted my money.
***Update******
Your kind offer to assist in getting my gas CHF updated is very appreciated, I will be in touch.
I always find that the indicator to how good a Company is when things go wrong and how they put them right and although I absolutely don't think the situation is of your making it shows you actually care about your product and the aftercare of Customers and I really appreciate that. Thank You.
3. helmikuuta 2026
Vastaus yritykseltä ivie
We're really sorry to hear this - that's genuinely frustrating and we completely understand why you're disappointed. You're absolutely right that the CHF requirement isn't obvious, and we should be making this clearer upfront so people don't run into this exact situation.
We'd love to help you get this sorted if we can - please drop our support team a message and we'll do everything possible to either help with your supplier or find another solution.
This feedback is really valuable and we'll be looking at how we can communicate this better going forward. Thanks for flagging it, and sorry again for the hassle.
Arrived quickly and easy to set up even…
Arrived quickly and easy to set up even for someone who knows nothing about computers like me.
20. tammikuuta 2026
Vastaus yritykseltä ivie
This is exactly what we love to hear! We work hard to make setup as simple as possible, so knowing it worked a treat for you really makes our day. Thanks so much for sharing - and if you ever need a hand with anything, we're always here!
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