You are totally useless at customer services have sent numerous emails the last one asking for everything my details and photo. Still no answer all I am asking is wipe out my account so I can start ag... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
i have just connected my new house and solar system, but I cannot connect my smart meter to the ivie app. This is a new connection, I have the MPAN and my address but not bill yet. There is no way to... Näytä lisää
Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t... Näytä lisää
Yritys on vastannut
Was very impressed by the smooth painless setup. Of particular note, was the way I uploaded a PDF statement from my energy provider and everything was automatically setup by ivie. The signal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We're on a mission to help you save energy for the things you love. At Chameleon Technology, we build ivie - a smart energy product designed to make understanding and reducing your home energy use ridiculously simple. We believe everyone deserves to take control of their energy bills without needing a PhD in physics or a smart home setup that costs thousands. Our flagship product, the ivie Bud, is a beautifully designed touchscreen in-home display that shows you exactly what your appliances are costing you in real-time. Plug it in, tap the screen, and instantly see whether that old fridge is the energy vampire you suspected it was. No engineer call-out needed, no complicated installation - just honest, live data that helps you make smarter choices about your energy use. Pair it with our free ivie app (rated 4.4 stars by over 1,400 users), and you unlock even more power. The app connects seamlessly to your smart meter, breaking down your energy use into categories, giving you personalised tips, and even rewarding you with points for saving energy that you can swap for raffle prizes. Our users save an average of 18% on their energy bills - not by freezing in the dark, but by understanding where their money is actually going and making small, intentional changes. But here's what drives us: we're not just about saving you money (though that's brilliant). We're about creating a more sustainable future, one household at a time. Every kilowatt-hour you save means less pressure on the grid, lower carbon emissions, and more resources left for the things that truly matter in life. When families can afford to heat their homes comfortably, run the washing machine without anxiety, or treat themselves to something special because their energy bills aren't astronomical - that's the impact we're working toward. We're building technology that's accessible, affordable, and actually works. No jargon, no greenwashing, no judgment - just tools that empower you to be part of the solution while keeping more money in your pocket. Save energy. Earn rewards. Make a difference. Together, we can create a future where energy works for everyone.
Yhteystiedot
Central House, Beckwith Knowle, Otley Road, HG3 1UG, Harrogate , Yhdistynyt kuningaskunta
- hello@ivie.co.uk
- ivie.co.uk
3,0
Keskitasoinen
119 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 69 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
None existent customer service..no…
None existent customer service..no responces to emails..when you do get a responce.you round and round in circles to get answers..
29. tammikuuta 2026
Vastaus yritykseltä ivie
We're truly sorry for the poor experience you've had with our customer service. This isn't the standard we aim for, and we understand how frustrating it must be to feel like you're going in circles without getting answers.
We'd really like to put this right. Please could you send us another email at customercare@ivie.co.uk with "Trustpilot Review" in the subject line? We'll prioritise your query and make sure you get the help you need.
Again, our apologies – you deserve better service than this.
I couldn't access the app after 18…
I couldn't access the app after 18 months of successful usage. It wanted me to re-register. It wouldn't let me register as my email was already registered!. I contacted customer support and they sent me a reply describing how to login. I have now given up and don't use the app. Hopeless....
1. tammikuuta 2026
Vastaus yritykseltä ivie
We're really sorry to hear about the frustrating experience you've had trying to access the app. This shouldn't have happened, and we understand how disappointing it must be after 18 months of successful use.
We'd love to help get this sorted for you properly. Could you please email us again at customercare@ivie.co.uk and mention this review? We'll do what we can to get you back up and running – you shouldn't have to give up on something that was working well for you.
We apologise for the inconvenience and hope to help resolve this soon.
Easy to order,arrived quickly
Easy to order,arrived quickly, set-up is a doddle, just follow the instructions,it’s so simple.
16. tammikuuta 2026
Vastaus yritykseltä ivie
Thanks for taking the time to share your experience! We're really pleased to hear that everything went smoothly from ordering through to setup.
We've worked hard to make the whole process as straightforward as possible, so it's lovely to know it worked well for you.
Enjoy using your new ivie Bud!
Excellent product and the support was…
Excellent product and the support was fantastic. They promptly answered all of my questions and dealt with the matter quickly and professionally recommended 100% a great display app and feature features to monitor in real time, your usage and incentives to save
29. tammikuuta 2026
Vastaus yritykseltä ivie
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that our support team could help you quickly and professionally.
It's fantastic that you're finding the real-time monitoring and savings features useful – that's exactly what we hoped to achieve!
Your recommendation means the world to us. If you ever have any questions in the future, please don't hesitate to reach out.
Not happy with the instructions
Followed all instructions and nothing worked!! Tried 5 more times moving the meter closer to the mains but nothing worked despite always trying with everything !!! So I'm not a happy bunny! And definitely not worth the hassle or £50 the damned thing cost me!!!
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Thank you for taking the time to share your feedback, and we're truly sorry to hear about the frustration you've experienced with your device.
We completely understand how disappointing it must be when something doesn't work as expected, especially after following all the troubleshooting steps. We can see from our records that we've been in touch to help resolve this, and we'd really like to continue working with you to get this sorted.
There are a few additional diagnostics we can run together to identify what might be causing the issue - whether it's related to the device itself, your home setup, or your energy supplier's meter configuration. Each situation can be unique, and we're committed to finding a solution that works for you.
We'll be reaching out to you again shortly, but if you'd prefer to contact us directly in the meantime, we're here and ready to help. We want to make sure you get the service and support you deserve.
Thank you for your patience, and we look forward to resolving this for you.
Still waiting ……….…
I paid for a ivie.bud 10 days ago and so far no sign of it. Filled out their contact sheet three times. Third one I said I was contacting my bank and then got a response saying they are having difficulties with shipping. No further info. So have no idea if or when I’ll receive it. Impossible to contact other than filling out the form which may or may not get a response. Not good service.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
We're truly sorry for the frustration you've experienced with your order and the communication issues.
We did respond to your contact forms and kept you updated about a delay with our delivery carrier. As soon as we were made aware of the issue, we arranged for a replacement to be sent on next day delivery.
We understand how disappointing this has been, and we apologise that our responses didn't provide the reassurance you needed.
We're committed to making this right and ensuring you receive your ivie Bud.
Please feel free to contact us directly if there's anything further we can do to help.
Kind regards,
The team at ivie
Shambles of a company still not…
Shambles of a company still not resolved a simple issue with readings
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
We're really sorry to hear you're still having trouble with your readings – that's definitely not the experience we want for you. We completely understand your frustration. One of the team will be in touch with you today and hopefully make sure everything's running smoothly for you.
The response I received was polite and…
The response I received was polite and friendly, which I appreciated. However, it didn’t really offer a solution to the problem. I was advised to take the issue up with my provider, even though the core problem is that the ivie app itself doesn’t function properly. Unfortunately, this left the issue unresolved.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Thanks for your feedback, and we're sorry to hear the app issue isn't fully resolved for you. We thought we'd got everything sorted based on our last conversation, so this has caught us a bit off guard! We'd really love to help get this completely fixed, one of the team will be getting in touch with you today and hopefully make sure everything's running smoothly for you.
After getting in touch to say my bud…
After getting in touch to say my bud was not giving out a reading on my usage it was all sorted out for me and after a few days everything sorted itself out, all good thanks
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Thanks so much for taking the time to leave us this review!
We're really glad we could help get your Bud sorted and that everything's working smoothly now. If you ever need anything else, just give us a shout – we're always here to help.
Enjoy keeping track of your energy usage!
In have two IVIE buds (upstairs and…
In have two IVIE buds (upstairs and downstairs) as I have had a fantastic experience with the device. I also have the IHD Smart Meter at home so that I keep an eye on the live usage wherever I am.
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Thank you so much for sharing your experience!
We're thrilled to hear you've had such a fantastic time with your IVIE buds – it sounds like you've got the perfect setup with one upstairs and one downstairs! Having that flexibility to monitor your energy usage from different spots around the home really does make a difference.
It's great that you're also making the most of your IHD Smart Meter to keep tabs on your live usage wherever you are. Being able to stay on top of your energy consumption on the go is exactly what we hoped to achieve!
Thanks again for taking the time to leave such positive feedback. Customers like you make what we do so rewarding. If you ever need anything or have questions, we're always here to help!
Good communication and helpful only…
Good communication and helpful only thing wrong was receiving an email saying my issue was resolved but it has not yet.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Thank you so much for your 5 star review and for taking the time to share your feedback with us!
The team is going to be in touch with you today to run through the outcome of our investigation.
We genuinely appreciate your patience, and we're committed to getting this sorted for you.
Excellent customer care
Very prompt and helpful email response to an enquiry regarding an Ivie Bud wi-fi connection failure following a change of router.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Thank you so much for your kind review! We're really pleased we could help you get your Ivie Bud reconnected quickly after your router change. If you ever need anything else, we're always here to help!
My problem is not solved yet I am very…
My problem is not solved yet I am very disappointed
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Hi Fahma,
I'm sorry your issue isn't resolved yet and that you're disappointed - that's frustrating and I completely understand.
We sent you setup instructions and troubleshooting steps on Monday, but haven't heard back from you with the details we need to investigate further (your GUID number, a photo of your screen, and MPAN).
Please reply with those details so we can identify what's blocking your setup and get this sorted for you as quickly as possible.
We're here to help.
The iVie Bud is not working as it…
The iVie Bud is not working as it should as it appears the DCC outfit that takes the readings from my new Smart-meter is only able to access the hourly output from the meter and not the half-hourly readings which are required for my Eon tariff. This has been the case for almost 7 months since I switch from Fuse to Eon energy. The IHD device had been working fine with Fuse, but Eon has never been able to do so. The DCC is not fit for purpose, but the Ombudsman is unable to compel the company to actually do anything about their failure, so not altogether Eon and iVie fault - hence just 3 stars.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Hi Ian,
Thank you for taking the time to explain the issue, and I'm sorry you've been dealing with this for 7 months - that's incredibly frustrating.
You're absolutely right that this is a DCC and energy supplier issue rather than a fault with your ivie Bud itself. The device can only display the data that the DCC makes available to it, and if Eon's system is only providing hourly reads instead of half-hourly, there's unfortunately nothing we can do from our end to change that.
We appreciate you recognising this isn't entirely our fault, but we also understand how disappointing it is when something that worked perfectly with your previous supplier suddenly stops working properly after a switch.
If there's anything we can do to support you please don't hesitate to get in touch.
Terrible
Terrible, doesn't work and no customer service to return it.
Please don't waste your money.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Hi William,
I'm sorry to hear about your experience and the frustration you've had with both your smart meter and the ivie bud.
I can see we processed your full refund on 5th January after receiving the device back from you, and I'm sorry the ivie bud didn't provide the solution you were looking for.
While we always do our best to assist with ivie Bud enquiries, unfortunately issues with smart meter issues themselves need to be resolved directly with your energy provider as they own and maintain that equipment. We completely understand how frustrating it is when technology doesn't work as it should, especially when you've invested in a solution to help.
Thank you for giving us a try, and I hope your smart meter issues get resolved soon.
Rubbish
I bought an ivie bud (49.99) because my smart meter wasn't working most of the time. Now I have 2 so called smart meters that don't work so I'm trying to send the ivie bud back. From my experience don't waste your money.
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Hi William,
I'm sorry to hear about your experience and the frustration you've had with both your smart meter and the ivie bud.
I can see we processed your full refund on 5th January after receiving the device back from you, and I'm sorry the ivie bud didn't provide the solution you were looking for.
While we always do our best to assist with ivie Bud enquiries, unfortunately issues with smart meter issues themselves need to be resolved directly with your energy provider as they own and maintain that equipment. We completely understand how frustrating it is when technology doesn't work as it should, especially when you've invested in a solution to help.
Thank you for giving us a try, and I hope your smart meter issues get resolved soon.
No Problems At All!
I’m really surprised at how many bad reviews there are on here about this product, I have been using it for over 18 month’s with no issues at all. I hope I don’t jinx myself by posting this!! 🙂
16. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ivie
Hi Kevin,
Thank you so much for taking the time to share your experience! It's really great to hear the ivie Bud has been working well for you over the past 20 months.
We appreciate you sharing this - hopefully no jinx! 🙂 If you ever do need any help or have questions, we're always here.
Thanks again for your support.
I bought my ivie Bud several years ago…
I bought my ivie Bud several years ago and it worked perfectly and was very useful. Then Octopus told me that I had to have my smart meters replaced with the latest smart meters. Although the ivie Bud instructions tell me that it ought to connect effortlessly to any replacement smart meters, mine stopped connecting. The team at ivie blamed Octopus. I don't think either ivie or Octopus are interested in solving problems, only in passing the buck. My ivie Bud is now going in the bin. I must now rely on the IHD provided by Octopus, which was free and seems just as good.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Very difficult to set up if you value…
Very difficult to set up if you value your privacy. They couldn't find my address and wanted credit card details, It was taking a long time and I just gave up,
13. lokakuuta 2025
Oma-aloitteinen arvostelu
A bit of a mixed bag but mostly good
A bit of a mixed bag but mostly good. The IHD works fine but the app has issues. While the app is handy for looking at your usage:
- it's quite heavy on trying to sell you solar and new heating
- the 'budgeting' feature that sets you targets and awards points is based on pure fantasy
- the insights into the breakdown of usage look to be mostly best guess
- you can get monthly summaries and daily breakdowns going back a while but weekly summaries dissappear in a few weeks and there's no ability to report between 2 given dates (most bills aren't generated on the last day of each month)
Finally, even though the IHD was outwith warranty, I had to get new smart meters. Switching the IHD to the new meters was problematic but support were really good at advising before hand and sorting the issues later so no issues on that front.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
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