DO ENERGY Arvostelua 176

Negative balanced, refunded very quickly within a couple emails with fast response time

Worst company ever. Since I have joined them I have been recieving twice water bill through affinity water while Do energy has been taking money from my account every month assuring that they have been paying water bill on my behalf. Affinity water has told me they haven't recieved single payment from my behalf through do energy.Scammers. Stay away from them or you would be ending up in debt aswell!!!!!!!!!!!!!!!!

Nathan Was very happy and helpful.got back to my question very fast after the bank holiday

Had some initial difficulties resolving bill issues for a few months. But customer service has improved recently, many thanks to Nathan for being so proactive and helpful.

Aaron McNerlin gave me great customer service, he was polite and friendly and sorted a very serious situation with ease. He listened to my conversations and was very understanding never speaking over or making assumptions. This is something quite rare in companies like this as many other staff just spoke over me and didn’t care to listen just so they can money grab. Do energy should be very happy with his work.

I am exploring the possibility of formally raising a complaint regarding the gross mishandling of my accounts by Do Energy, which has caused significant financial, emotional, and practical harm.

Following the transfer from my previous provider, [Acasa] inexplicably created two separate accounts for the same household. I have never opened or authorised one of these accounts, yet the company is now claiming that I owe over £500. This account exists solely due to errors in their system.

Despite repeated emails and phone calls, and assurances in February and April that the issue had been resolved, no corrective action has been taken. The debt has now been referred to debt collectors, causing undue stress, anxiety, and disruption to my personal and financial life.

The company’s conduct constitutes negligence, misrepresentation, and failure to provide reasonable customer service, and I am therefore exploring all legal avenues to seek compensation for both the financial loss and the significant distress caused.

I expect an immediate written confirmation that the disputed account is cancelled, removal of any record of the alleged debt from all credit reference agencies, and a full investigation into the internal failings that led to this situation.

Failure to resolve this matter promptly may result in formal legal proceedings under U.K. consumer protection laws, including potential claims for negligence, misrepresentation, and distress.

This level of mismanagement is unacceptable, and I urge Do Energy to take immediate corrective action before the matter escalates further.

Nathan was a delight to speak to, the support was very professional and was able to reach an amicable resolution offering further help with an unrelated matter. I am very grateful and thankful to him.

The Most Ant-Consumer Company I have ever dealt with.

08/2025
I got automatically moved over from acasa, they messed up the transfer, they hounded me to set up a direct debit despite having a lot of credit from being overcharged, the price is ridiculous £300 per month for electric in a tiny flat. When I asked if I set up a direct debit will it charge me every month, he said yes the credit would stay as a 'buffer'. More like they dont want to give me the energy I had already paid for. Safe to say I declined this and advised I will not be giving them access to charge me at their leisure.

12/2026
The customer service are rude and abnoxious, I asked for a refund on my credit and told them I will be switching energy providers and I would appreciate the final bill to be sent promptly to ensure a smooth transition and got a reply from 'Carter' saying 'Sorry, could you please clarify what you mean by “switch”? Are you looking to switch your energy supply?.' They then 'objected' to the transfer and stopped the switch for jo valid reason other than to over charge me another minth. Then I rang up got told I couldnt leave for 12 months because I signed a contract, then when I challenged them to show me my signature on their contract they backed down and said it was a mistake and said it would take AT LEAST 10 DAYS to 'un-object' . I dont aplreciate being spoken to rudely and bullied into staying in a contract I never signed.

04/2026
I had missed my 2nd feb payment and my 2nd March payment due to an emergency and paid on 24th March in full, they sold my debt on 1st April to DEBT COLLECTORS anyway and deleted my access to thier website with NO WARNING WHATSOEVER(talk about an april fools). Then I receieve a bill this wednesday and have no way to access their website to pay it.

To make things worse I'm trapped with them till I leave the country in a few months, I can risk switching and getting tied into a contract.

Absolutely dispicable would not recommend. If you want to be treated like a human stay far far away from this toxic, shameless company.

I had the best customer service experience with Do Energy, supported by Nathan. His advice was clear, professional, and genuinely friendly. Nathan provided clear and concise guidance throughout call. I would highly recommend him as the go‑to person at Do Energy.

I have had a very pleasant experience talking to customer service regarding my bills. Razah H and Aaron have both been really helpful and kind and assisted me with all of my questions and queries.
10/10 customer service. Thank you!

Nathan was very helpful to my issues and understood my mistake and rectified the issue immediately.

Raza Hussain from support team resolved my issues regarding billing which was not done from past 6 months
Thank you for your great customer care..

This company is an absolute joke!
Our previous provider switched to do energy and for some reason created 2 account for gas, electric & water for the same household!? And now are saying we owe them £410 for an account that we have never created but they have an their system. Emails, phone calls and was told the issue was resolved in February this year and nothing back from them since & now the £410 has been passed to debt collectors!? FOR WHAT?! For an account that theyve made up on their system!

Disgusting of a company and awful customer service! Avoid this company at all cost!!!

If there was a 0 I would choose that!
We was previously with acasa and moved over to DO energy and they have tried to charge my household as two seperate people and not as a household. Spoke to them on the phone numerous times and explained our situation and they said the person that deals with it is currently on annual leave and will be dealt with when they are back. They kept trying to charge us for two separate people after numerous emails and hardly anything back from them they have now sent what we supposedly ’owe’ to a debt collector!
Do energy have stated that the move from acasa was ‘challenging’ and that’s why it’s happened. Still the issue has not been resolved and haven’t heard anything from them for months at a time.
Absolute joke- avoid at all cost.

Nathan very promptly resolved my issue, service couldn’t have been better or faster

Nathan was super friendly and extremely helpful! Going above and beyond to help me set-up my account.

I was having issues setting up a payment plan and paying off a large amount of debt (which accumulated over months as we were unknowingly switched from Huddle energy provider to StudentEnergy by our Landlord).

After calling StudentEnergy, we set up a payment plan, ensuring that I pay off the debt while also paying for future bills until my tenancy end date.

I have Aaron McNerlin to thank for this, his speedy service made this a quick and stress-free process ensuring I was happy and fully understood everything I needed... and he will continue to notify me upon any future updates or issues.

I feel confident that If I have any issues, no matter how worrying, I can contact Aaron and he will make sure I'm supported.

Thanks Aaron!

Hussain is a fabulous employee at this business, they get the job sorted with no quarrels and don't hesitate to help. Always had a great experience with them.

Hussain was fantastic and helped resolve my payment issue really quickly and was very helpful! 5 stars and a promotion for Hussain!