Very disappointed as I can't book a single venue in their app with the pass. Customer support team won't help much as they simply say we will update once the issue resolved. Waste of money
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Katso, mitä arvostelun kirjoittajat sanovat
I purchased Dubai 7-Day pass for my honeymoon last year in March. Destinations shown on the website included LA PERL as well but upon reaching the destination the individuals at reception straight a... Näytä lisää
Yritys on vastannut
Useless to buy No customer support. All attractions need booking, if we try to book, they say slot not available many of attractions r included, after buying the pass they have deleted many att... Näytä lisää
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Really disappointing experience. I bought a 5-day unlimited attractions pass for Dubai, only to find that the attractions are £500 cheaper if I buy them individually. I got in touch with customer serv... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä iVenture Card International
Yrityksen kirjoittama
iVenture Card combines the best attractions, tours & experiences into one discounted pre-paid attractions pass for over 350+ attractions around the world.
BUY TICKETS
Yhteystiedot
146, Atchison Street, Crows Nest, 2065, Sydney, NSW, Australia
- (02) 9906 2711
- info@iventurecard.com
- iventurecard.com
2,4
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68 arvostelua
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Amazing card
It’s really an amazing experience using iventure card hongkong hoping you’ll back the iventure card hongkong again so that many people who wants to go to hongkong can use it I really recommend iventure card
25. joulukuuta 2022
Does not work without Internet and requires very advanced booking (desert experience needed to be booked more than 1 month in advance)
To get a reply from you customers need to phone (and I could not use it during my last holidays). There is no card, so app and online booking is required to access attractions, so if smartphone does not work there is no way to use the card. Some places did not accept it even though advertised by you.
After several emails you finally replied saying you always answered to my requests, but this is not true as I contacted Google to check and there was no issue from my side, it was simply you that did not reply. I wasted money as I could only use the card for few experiences which cost was much lower than the card.
5. maaliskuuta 2022
Vastaus yritykseltä iVenture Card International
Dear Stefano,
We are sorry to hear that your experience with iVenture Card did not meet your expectations. We apologize for any inconvenience caused and appreciate your feedback as it helps us to identify areas for improvement and to ensure that we continue to provide a high-quality service.
We understand that having to rely on internet access and advanced booking for some experiences may be inconvenient. We are constantly working with our attraction partners to improve access to their facilities and reduce the need for advanced booking. However, some attractions may require prior booking due to limited availability due to popularity or reduced staff.
Regarding the issue with our customer support, we do offer live agents or assistance via email so we were surprised to hear you experienced difficulties reaching us.
The iVenture Card is a digital product as with most passes, and customers can access their pass through our app. We understand that this may not be suitable for all customers but this is the direction we are moving to along with the rest of the industry as it offers ease and we find most people travelling abroad use their phone or tablet.
We would like to assure you that we do not advertise any attractions that do not accept our card. However, there may be instances when an attraction may change its terms and conditions without notifying us, and for this we apologize. We value your business and hope to have the opportunity to serve you better in the future.
Big fraud business
Useless to buy
No customer support.
All attractions need booking, if we try to book, they say slot not available many of attractions r included, after buying the pass they have deleted many attractions
Better are a package
Useless water 2000 dollars
And don't buy anything for kids。less than 5 years, pass is not neede
20. tammikuuta 2023
Vastaus yritykseltä iVenture Card International
Hello there,
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your pass purchase.
We always recommend that our customers take the time to read the terms and conditions before making a purchase, as they contain important information about the pass inclusions and booking procedures. We understand that some of the attractions may require advance booking especially since Covid-19 and for those attractions that are very popular, we do our best to provide up-to-date information about this on our website.
Regarding the attractions that were deleted, please note that sometimes attractions may be removed from the pass due to unforeseen circumstances or other reasons outside of our control. We apologize for any inconvenience this may have caused you.
We saved a lot of money money
We saved a lot of money money, couldn't even manage to visit all places as they are a lot
9. helmikuuta 2023
Price still high
Price still high, in case if query no answer
Not refundable, not flexible
9. helmikuuta 2023
ALL INCLUSIVE!!
done a little sea to be able to see everything the card allowed ...
9. helmikuuta 2023
Need to be more user friendly
Fantastic idea, but a very frustrating to use.
The information they provide on getting to an attraction could be much better. They could, for example, include metro/rail stations That are close to an attraction.
It would be hugely helpful to be able to map the attractions by location, so when you’re at one place, you can see all the attractions that are near by.
Annoyingly for me, when I used my card, about 5 of the listed attractions were not operational.
16. tammikuuta 2023
Vastaus yritykseltä iVenture Card International
Dear valued customer,
Thank you for taking the time to share your experience using iVenture Card. We appreciate your feedback as it helps us to identify areas for improvement and to ensure that we continue to provide a high-quality service.
We are sorry to hear that you found our service frustrating to use. We understand how important it is for our customers to have a seamless and hassle-free experience when using our card, and we apologize for any inconvenience caused.
We appreciate your suggestion regarding providing information on metro/rail stations close to an attraction. We are continuously working to improve our service, and your feedback is valuable to us. We will definitely take your suggestion into consideration for future updates.
We also understand the importance of being able to map attractions by location. We are pleased to let you know that we are currently working on implementing this feature on our Smartvisit app along with some other very cool features, which will allow customers to easily locate nearby attractions when they are in a particular area.
We are sorry to hear that you encountered some attractions that were not operational during your visit. We understand how frustrating this can be, and we would like to assure you that we are working closely with all our attraction partners to ensure that they are operational at all times. However, due to unforeseen circumstances, there may be instances when an attraction may not be operational, and we apologize for any inconvenience caused.
Once again, we appreciate your feedback and your business. We are committed to providing exceptional service, and we would like to offer our assistance in any way we can to make your experience using our card more enjoyable. If you have any further concerns or questions, please do not hesitate to contact us.
Thank you for choosing iVenture Card, and we hope to have the opportunity to serve you again in the future.
Fantastic choices terrific deals and…
Fantastic choices terrific deals and great value for money. I have used the iVenture card multiple times in multiple locations and would certainly recommend it!
26. huhtikuuta 2022
Ski Dubai was a disappointment
Ski Dubai was a disappointment. Was so basic it was not worth it in the end. Everything fun yherr was extra charge. It would have been xheaper to book directly.
6. helmikuuta 2023
Vastaus yritykseltä iVenture Card International
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at Ski Dubai did not meet your expectations and that you found it to be too basic for the price.
We take all feedback seriously and will use your comments to review our offerings and ensure that our customers receive the best possible experience. We are constantly looking for ways to improve and enhance our services, and we apologize that we were not able to provide you with a more satisfying experience on this occasion.
We appreciate your feedback and will use it to continue to improve our services. We hope that you will give us another chance to show you a better experience in the future.
Bookings for the attraction were…
Bookings for the attraction were smooth. Check in at the Attractions were smooth. Value for money
9. helmikuuta 2022
good option for people with limited time an on the move
Honestly the packages are great, if one is mindful of time, however, if transport can be included of iventure card users on dedicated iventure modes of transport
( on the lines of Big Bus Tours for example) your ventue can expect more footfall!
Good luck & have a great year ahead!
I'm a great fan and always embark with iventure and so have all the people I've recommended iventure.
9. helmikuuta 2023
Vastaus yritykseltä iVenture Card International
Thank you for taking the time to share your feedback with us. We are delighted to hear that you have enjoyed the packages we offer and appreciate your support.
Your suggestion regarding including transport for iVenture card users on dedicated iVenture modes of transport is a great idea, and one that we will definitely consider as we continue to improve our offerings. We strive to provide the best possible experience for our customers and are always looking for ways to enhance our services and increase footfall.
Thank you for being a loyal iVenture customer and for recommending us to others. We hope to continue providing you with exceptional travel experiences, and we wish you a fantastic year ahead!
Ease convenience great experiences I…
Ease convenience great experiences I wouldn't otherwise have done
9. helmikuuta 2023
It truely a saviour
It truely a saviour, i used it in singapore and also used in dubai trip and its very cheap compare to individual tickets per attraction . we have taken unlimited bundle for 5 days .
before booking please do plan your trip and how many attraction you can cover in one day .
some attraction need prior booking hence you need to book in advance the time slot e.g burj khalifa .
9. tammikuuta 2023
Vastaus yritykseltä iVenture Card International
Thank you for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that you found our service to be a saviour during your recent trips to Singapore and Dubai.
We completely agree with you that it's important to plan ahead and book time slots in advance for certain attractions, such as the Burj Khalifa. Our team strives to provide as much information as possible on our website to help you plan your trip accordingly.
Once again, thank you for choosing our service and for sharing your positive experience with others. We hope to have the opportunity to serve you again in the future!
Few main List of attractions were no…
Few main List of attractions were no longer part of the program. Disappointed that the it dosnt appear while purchasing and it can only be found after activation of the iventure attractions pass.
9. helmikuuta 2023
Vastaus yritykseltä iVenture Card International
Thank you for sharing your experience with the iVenture attractions pass. We apologize for the inconvenience you faced with the attraction list. We understand how disappointing it can be when some of the main attractions are no longer part of the program.
We strive to ensure that our customers have access to the latest and most accurate information on our website. However, we appreciate your feedback and will make sure to take it into account for future improvements.
In the meantime, we hope that you were still able to enjoy the other attractions included in the program and make the most of your pass. Thank you for choosing iVenture and we hope to have the opportunity to serve you again in the future.
Worth the amount paid.
Very easy to use and accessible to all. Highly recommended to avail huge discount and avoid long queues.
19. syyskuuta 2022
Great value buy
9. helmikuuta 2023
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