itoolmax.com Arvostelua 637

I ordered the 16” snow shovel which is being heavily advertised . It has been 10 days with no shipping date received yet. I contacted them and they said they were overwhelmed with orders an I should get mine in 5 business days
I am reading teeeivle reviews from customers an a google search says the company has numerous complaints against them as far as customers not receiving what they ordered or receiving a flimsy product and customer service is not quick to respond. I’m attempting to get a refund as I am afraid to be involved with this company at this point.

Wasn't expecting the stocking hanger to handle this much weight tbh. Stuffed three massive stockings (had to be over 20kg easy) and the metal didn't even flex. seriously sturdy reinforcement.

I want to warn everyone about my experience with ItoolMax so you don’t lose your money like I did.
In November, I ordered a chimney cleaning kit from ItoolMax and paid $130. I believed they were a legitimate company. Weeks passed and nothing arrived.
When I contacted them, they kept changing their story. First they blamed holiday shipping delays. Then they claimed the package was delivered. I contacted USPS myself, and they confirmed nothing was delivered to me.
Now it has been almost two months and I am still waiting.
ItoolMax kept sending me different tracking numbers and different explanations. At one point they even admitted that a “delivered” message they sent me was a mistake meant for another customer.
USPS later confirmed what actually happened:
• One tracking number only showed a shipping label was created — meaning the item was never shipped from China.
• Another tracking number showed the package was delivered to a completely different address that ItoolMax provided, not my address.
• USPS confirmed nothing was delivered to me.
Even after all this, ItoolMax refused to give me a full refund.
Instead, they repeatedly offered 20–30% partial refunds, discounts for future purchases, or reshipping the item if I paid more money. Offering a 20% discount for a future purchase while keeping 80% of my money for something I never received is unacceptable.
What shocked me even more was that they expected me to go door to door in my town and ask people if they received my package by mistake. That is completely unrealistic and absurd. It is the seller’s responsibility to deliver to the correct address, not mine to investigate their mistake.
I sent them many emails demanding a refund, but they mostly ignored me. They had no problem taking my money or even asking me to review a product I never received.
I tried to be patient and work with this company, hoping they would fix their mistake. Instead, they delayed, avoided responsibility, and refused to return my money.
The facts are simple:
• I paid in full
• I never received the product
• They made shipping and communication errors
• They refused to refund my money
Based on my experience, I truly believe ItoolMax is not a legitimate company and operates like a scam. I strongly warn everyone: stay away from ItoolMax and do not risk your money with them.

I brought 8 solar path lights one was broken on arrival & another faulty I asked for replacement NO RESPONSE I sent 5 emails & chat all didn’t respond So much for there 30 day money back guarantee & replacement
I was ripped off $36 because I have one light that dosent work & the other if touched turns off Which I consider faulty Do not use this company

I ordered the snow blower and never received it.

I bought the Wall Mounted Firewood Kindling Splitter for my brother, cousin, niece and husband for Christmas. I made a mistake on an address of one to be shipped separately to my niece. She did not get hers. I followed up after Christmas and was surprised to receive a response and a promise to look into what happened to the gift. Without having to hassle them, I-Tool Max again responded later saying it was shipped, but showed it was to the wrong address and then returned. They offered to re-send the gift or refund and I opted for the resend. The whole experience was nostalgic since this is what customer service used to be. Kind, friendly, helpful. Thank you I-Tool Max for all that you do! I will look forward to purchasing from you again!!

I ordered a snow blower shovel they took my money sent a tracking number by email. Went to website put the tracking number in the number doesn’t even exist definitely a scam I’m calling my bank to try and get a refund

I ordered iver 1 week ago. My credit card was charged but no info on shipping date. I emailed the company 3 times with no response!!

Installed the LEDs easily. visible during the day and waterproof so far. signal stays strong on my short trips. good for weekend warriors.

I broke the auger on my 16in snowshovel and got prompt friendly service!

La boutique est intéressante

It's a solid splitter and very stable, just wish it came ssharper out of the box. Had to sharpen the blade myself before the first use. works well now tho.

It actually threw snow & I was very amazed at the quality.

I ordered a snow shovel and expected in in 3-5 days. I waited 8 days and still didn't arrive. So I did their ridiculous method of tracking and it said it arrived two hours before that time. I checked all of the neighborhood and saw nothing. So I canceled the payment and emailed them. I received an AI response that said for my inconvenience, I could choose from two items that I didn't need or want. Lo and behold, I received an email saying it would be here in five days. I was another AI email. Finally, I reported them to the FTC. I have a sneaky suspicion that these good reviews come from bots.

Advertised as brass tips on fittings but, they're not. I paid AU$160 for 30m of watering system but, same day, bought same thing of Temu for $AU30. I don't mean similar (well, except the Temu product did have brass tips) I mean identical in every other way. Obviously, cheap product, disguised as something special with jacked up price tag.

360 spin is super smooth. used it for a holiday gathering and it expanded perfectly for all the food. non-slip surface works great too. love it.

4 in 1 Cordless Weed Eater Pro came poorly packaged, no manual and no response to support requests. Try greenworks instead. Edit 01/30/26 - I received (finally) an email from iToolMax, but only after I opened a dispute with my credit card company. Notice that the response to my review from iToolMax is to "DM me" but not providing any way to "DM". This company seems more like two guys in a basement with a website. No customer service and the product is shoddy and incomplete. I've paid almost $250 for a box of parts.

The pruner gets the job done but you gotta get used to switching the angles. Took me a bit of practice but now its efficient enough.

We have had no response from Itoolmax in regard to our faulty product on their website they said they would respond within 24 to 72 hours, I would not recommend or trust them

placed order 12/4/25 for wall mount splitter. Have not received it yet
contact again 12/18/25 said it was with carrier.
12/29/25 contact again still did not get item. Said it was delivered. It was not.Said you would check on it I am retired and get then mail every day. It never came. 1/7/26 contact again.I have heard nothing as of today.Please replace the money you took out of my account. Order # 176151-791532