Itakico Arvostelua 67

This company is nothing but a scam.

STOP WHAT YOU ARE DOING AND DO NOT PURCHASE ITAKI CO PRODUCTS. IF YOU'VE PLACED AN ORDER, ABORT!

Same experience with other reviewers. Too bad I didn't read these reviews prior to purchasing.

They do not ship within the shipping timeline, then say something "messed up" or they "forgot" to add tracking and order was already shipped.

As per their website: "Orders are processed within 24-48 Hours of purchase, and shipped the following day after the processing day."

They then proceed to LIE and attempt to charge you fraudulent fees when you want to cancel.

Their refund policy is for a FULL refund, meanwhile they try to steal money from you saying download materials are intellectual property and in order to prevent illegal distribution, they will charge you a fee (huh?). They also charge fees to cancel orders.

This is how they make their money, by charging consumers fraudulent fees.

Email from ITAKI CO rep Joanne T. "Please also note any digital downloads for the Recipe Book will not be fully refundable ($10) as they are considered IP properties of the Brand and protected under DMCA laws in order to prevent illegal distribution.
Also, a refund processing fee will be deducted from the total refund amount upon the cancellation process."

Due to their deceptive business practice, I've filed complaints with both the FTC as they have a warehouse in the Fresno, CA and Ontario's Ministry of Government and Consumer Services since the company is based in Toronto, Canada.

If you want to support a Canadian company, buy a mini Instant Pot instead available at major retailers that actually honour their return/refund policy.

This is just another fly by night garbage company. I've screen recorded their website and have everything documented.

Do not buy this junk.

I ordered something that was supposed to be have 4-6 day shipping timeframe and even signed up for updates. I didn’t get any sort of update for a week so I emailed them and was informed that it had been shipped but the warehouse had just not provided the tracking number. Sounds convenient and all, but it looks to me like it’s still sitting in California and was just officially shipped the day my email was read, but sent with 2-day shipping. I’m with the other guy here about them. Probably just get a knock-off on Amazon that will actually ship it to you without you having to ask for the thing you just paid $65 for. You’d really think they’d stay on top of this if they wanted the product to sell, because I was reluctant to purchase it solely from the previous review on here, but I told myself it was probably just an unlucky customer and that it couldn’t be the case for me as well. Nope. Save both money and time, that’s what I’d say

Update to my other review.

After my review, Itaki contacted me and said my order was shipped using the wrong method. They said they were going to ship me a new one using express shipping and that I'd have it by that weekend (they contacted me on a Friday) or early during the weekday. Its now Thursday lmao and no lunch box (the supposed new one they wanted to ship that was supposed to be here days ago, or the original one, which god knows what country or planet that's on at this point). They also said they can't give me a refund until the lunch box gets here, which it probably never will. They also said they'll "try" to give me a refund for the express shipping I paid for (aka I'll never see my money again).

I emailed them yesterday, thatwas ignored. Today I emailed them again, more ignoring. Safe to say this company really is a scam. When you go on their website, you'll immediately see a banner that says they want Youtubers/influencers to market their product. I've seen a lot of reviews on Youtube too, they were good reviews (obviously).

But that's what this company relies on. More traffic to scam more people. They encouraged me not to contact my bank to reverse the charge. My guess now is they said that so I run out of time to file the reverse and the company keeps my money.

I'm filing a chargeback tomorrow. Best to stay away from this company, at least in my experience anyway. Sad, I was eyeing this lunch box for 3 years and finally decided to get it.

Really good customer service! I ordered one of these from the official Itakico website and got it delivered pretty quick. I used it almost every day, it's such a good product, but for some unknown reason after 3 months, it stopped working. I sent them an email explaining and then got back to me within 12 hours and liaised with me regarding the fault and to check certain things, and in the end they told me they will send me a replacement unit, which they did and I received it today and works great. Thank you, great customer service :)