Itakico Arvostelua 67

I would give zero stars honestly. Colleague got a lunch device and said it works great ... my first one broke upon second use. I asked for a refund, but they sent another one instead. That one does not work.
I ordered a cutlery set and it took at least 6 communications weeks after they charged my card immediately to get them to send the item which showed as shipped. They sent me the wrong item and the CS has been horrible, they refuse to send a return label, send the correct item. Most of the time they do not respond or return calls at all. Find another business, please.

It takes a lot for me to leave a negative review bc I'm a very understanding person. But this wasn't a mistake on their end, it was a series of straight out lies. I placed an order on December 17th and paid extra for guaranteed delivery for Dec. 22nd./23rd bc it was for my daughter, who has high functioning autism for Christmas. I did not receive a tracking number or anything. I emailed 3 times and never received a reply. I messaged them on Facebook and the person that replied to me tried to blame FedEx and say it was shipped on the 19th. This was a lie - when I checked the tracking number, it showed that a label was created on the 19th but the package was not given to FedEx until the 21st. Keep in mind I ordered on the 17th and paid for guaranteed delivery and they never even shipped it until one day before it should have been delivered - and then shipped it regular ground, not expedited.

Finally, on December 26th, after a ridiculous amount of back and forth, and me explaining that I had paid quite a bit extra for guaranteed shipping bc of the importance of receiving this for my daughter for Christmas, someone that identified themselves as their social media manager said that they would refund my order (which I still hadn't received) and for me to keep the items and give them to her when they arrived because of what had happened.

I contacted them today, February 3rd, because I checked my statement and realized that there has still been no refund. I was dumb enough to take the person at their word that they would do it, especially since they identified themselves as a manager. When I contacted the company today, they said that they couldn't process a refund until they received the items back. This was by Facebook in the same chain of messages the manager had told me to keep it. I took screenshots and sent them to the person I was messaging with just in case they couldn't see the previous messages for some reason. I was told that the manager that told me that they would refund me and that I could keep the items wasn't authorized to do that and that the request was denied and that I would need to send the items back.

I had never asked to keep the items originally - when the manager told me that they would refund them and to keep them when I did receive them, I still hadn't even received them. Now I'm told that to get a refund, I have to take them back from my special needs child and send them back.

I feel that the manager that told me to keep them baited me into giving them to my daughter and had no intention of refunding me - knowing that it would be hard to take a present back from someone with autism and return it after giving it to them.

All I asked for when I contacted them today was for them to do what the person who identified themselves as a manager said they would do.

I have the screen shots to prove all of this.

Omg have written and called their number numerous times. No answer reply anything. They sent me the wrong item as others have reported on here. There is no one from all the options I’ve tried who will pick up the phone, reply via their chat, or email me back. This is second week of trying to contact them in various ways. Disgusted.

Took about 6 days to arrive. Just made my first lunch and love it! Love the Chefbox design, it's compact but still spacious and cooks really fast!

Was sent the wrong order in November. The company decided to ignore what I ordered & sent me an entirely different pot. I have had to open a dispute with PayPal as this company is refusing to acknowledge the problem & are dragging their feet sending me a returns label. Why should I return the order at my own expense? When your the ones clearly at fault? Never ordering from this awful company again

I ordered a Chefbox and became concerned when, five days later, it still hadn’t shipped. I sent an email to the company and they replied with what appeared to be an automated response warning me that due to staff shortages, delivery might be delayed.

It was eventually dispatched from China and arrived today (8 days after I ordered, so well within their estimated delivery range of 5-10 days). The packaging was excellent and it arrived in perfect condition.

I’ve just made my first meal in it and kind of had to wing it because you don’t really get a recipe book with it (just a timings/water guide for different types of food). I cooked chicken with garlic, ginger, honey, and red chilli paste with vegetables. I ignored the booklet and cooked it for 55 minutes and it was perfect. The chicken was as good as from our local takeaway and the veg was awesome.

So… it took a little while to arrive but it was well worth the wait. 😋

Worst customer service ever! I bought two of the travel boxes for work. The food didn't get that warm enough and it was too fussy. Also cleaning all the parts just wasn't worth it to me. So I packaged everything up, paid to ship it back to the company, and never heard a word after many attempts to reach customer service. I think it was a complete rip off.

I ordered an electric teapot from this company at the end of September. They sent me the wrong item. I've emailed them about ten times now over the past month+. They responded to one email ten days ago but still have not taken any corrective action-- ie. refunding my money for sending me an item I did not order. I don't trust this company one bit.

Itakico support emailed me after my initial review came out and they decided to send another unit to me in a few weeks. I sent them a video on the unit problem and sent it to the Support team. Few days later, the problem was resolved and I will get an another unit to replace the broken one. I elevated my review to 5-stars on returns.

Only 2 stars as the unit arrived intact but the power cord does not fit into the cooker. It is so loosely fit, that it easily falls out when trying it out. Emailed Support but no response as i want to return or exchange. Another useless toy that cost $62 dollars to be regifted during christmas, ho, ho, ho

Shipping was faster than expected. The instructions were general and terrible but YouTube helped a great deal. Customer service was decent as they helped me download the recipebook that was supposed to be included. The product itself works great but the whole post purchase experience could be better…

too light weight and bowl is not removable not cleaning return postage $32.88! Not much refund after that cost to return. If I get any.
OCTOBER 6TH. STILL NO RESPONSE ON REFUND!

OCTOBER 11TH, STILL NO RESPONSE OR REFUND!

Had the original Pro for years and decided to give the smart ones a try. Definitely an improvement overall but takes a bit of getting used to. May try the smart jumbo one next!

Item stopped working within 2-3 weeks from being received and was only used 2-3 times. I sent in an email (coz there’s no other way to contact them as the phones don’t work) and that was waaaaaaaaaay back July 4th. I didn’t receive a response till July 10th, and now, after providing proof that the item is defective. Still no response, replacement, or refund. I have ordered from itaki.co before but now…. Makes me want to bring my business elsewhere!🤬

Stopped working on the second try. Plastic piece that is supposed to fit snugly is too warped and leaks water everywhere, so you have to keep refilling it and food takes forever to cook. Electric button pad nonresponsive and does whatever it wants. Cheap Chinese crap.

COMPANY WONT EMAIL ME BACK AFTER SENDING ME WRONG ITEM

The collection was a bit overwhelming from their cheap models all the way to their higher end ‘smart’ models. I got one of their ‘classics’ and the bento GO 2.0 as well as a ramen pot(stainless steel cooker with the handle). My favourite would have to be the ramen pot followed by bento GO 2.0 as a close second. The ramen pot heats up extremely fast and versatile and I find myself using it almost everyday. The Bento GO 2.0 is great for work when you want something fresh and cooked on the spot and it’s also surprisingly good quality and well made. The classic looks a little on the flimsy side but can’t really complain given the price. It does what it does but I’ll probably be giving that one away. The manual leaves more to be desired given how many functions the GO 2.0 has so I am still learning all the features but overall it’s been a great experience so far. Will recommend to family and friends and probably getting a few more ramen pots as gifts. Very convenient !

Total rip off. $25 Amazon item selling for $65. No costumer service what so ever.

This product was a little pricey, but from everything I saw online it looked premium and well-built. That is not really the case. The outside shell has a lot of visible and tactile seams where it's clear that the various molded plastic bits were joined together. The top and bottom parts of the plastic outer shell also do not meet cleanly, meaning there are gaps.
The metal containers themselves (the part that touches the food) are fine and decent quality, but I do worry that I can't use too much force cleaning them otherwise I may bend them, since the metal is thin. However, they are replaceable and you can use any food-safe, heat- (steam-)safe container that will fit inside the plastic shell. The plastic lid that goes on top of the metal container has a silicone band that is meant to keep the container sealed; however, when cooking, the plastic lid is not rigid enough so it bends due to air pressure from the heat, disrupting the seal. Since the lid bends inwards, you also have to awkwardly dump the hot water off the lid before removing the containers from the shell / heating element prior to eating.
Overall this is not really practical for one of its main stated use cases (cooking/heating your lunch conveniently at your desk), since there are a lot of elements to take off, take apart, and find a place to set down before you can eat, and the food containers are quite hot to handle after being steamed. Since the outer shell has gaps and is not water tight (not including the steam vents at the very top), water can slosh out of the sides of the container if it is moved, so it is also awkward to transport the whole container together after your food has been cooked, if you would like to go gather with co-workers for lunch, for example. However, I have found it nice and convenient for cooking a single person's lunch at home.

This was one of those late night impulse buys on Instagram and honestly I was a little regretful the next day thinking it was another gimmick but it came super fast, less than a week to Denver! Been using it almost everyday since, rice comes out perfectly every time and shocking part is it actually cooks meat well! Easily most useful thing I've bought in a while its a game changer for me!