ISLANDSAFE Arvostelua 10

I had my Island Safe for several years and recently changed the lock mechanism batteries. A short time later when I was in my Safe, I noticed a small plastic tab had broken off of the battery door cover and was on the floor of the Safe. It appeared the tab had worn due to plastic fatigue or improper installation.
I contacted Island Safe to see about my purchasing a replacement battery door cover. They responded by asking a few questions and indicated that should not have happened and immediately sent me a replacement at No Charge.
In 2026 it is refreshing to have a company "Stand Behind Their Product". I can't say enough good things about the performance of my Island Safe and the way this company values their customers. If you are looking for a Quality Safe at a Great Price with 100% Customer Service, I would be shopping for Island Safe.

Just got my first safe! it’s small, cute, and surprisingly reliable. Never thought I’d ever buy a safe lol, but I guess some things deserve to be kept safe. Old photos, letters from my early years, little pieces of my life that mean just as much as jewelry. And of course, it’s good for keeping important documents like my passport too:)

After moving, I lost the key to my safe and was panicking because I really needed to access what was inside. Thankfully, I was able to order replacement keys directly from their website. At first, I forgot to provide the serial number and previous order receipt, but their team reached out to me quickly to made sure I submitted all the necessary info. I could tell they took my request seriously, which meant a lot to me. They even helped expedite the process—and I received the keys earlier than expected! So grateful for their fast, professional support. Truly a lifesaver!

Customer support chat was awesome. Got the help I needed. So good to know that if I need help with replacing lost keys, you are there for me.

I purchased a QT-25 safe. Everything worked fine until I had to change batteries. I replaced them, and lost my user code. I could not, and still cannot reset the safe to return to default code settings. I have no idea why this is happening.
I have emailed their support team via email at least four times.

Sadly, nothing they have sent me has resolved the problem. Since they cannot be reached by phone, going back and forth via email is the only option.

Email thread shown below-

I followed the instructions provided below exactly. It does not work, see attached video.
Brand new batteries!

Please, do not blow this off or ignore this. I need this safe to work as it should.

Surely someone knows what’s wrong, and can provide the correct fix.

Wayne Schachtel

On Nov 25, 2024, at 7:05 PM, Security Home Safe wrote:


Hi Wayne Schachtel,
What do I need to do to reset the QT-25 safe?
1- Press the reset button briefly (not more than 1 second)
2- Insert new code (example, 123456#)
3- close the safe
4- Try to open the safe with the new inserted passcode

What do 3 yellow beeps indicate?
it means the passcode entered is false, this happened because you pressed the reset button and all code has been deleted

Best Regards,
Team ISLANDSAFE
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Original:
From：Wayne Schachtel
Date：2024-11-26 05:25:09(中国 (GMT+08:00))
To：Security Home Safes
Cc：
Subject：Re: Questions: model IS-QT25
Island Safe Staff:

To begin, nothing you have provided me has solved my problem. I have followed the video instructions sent. FYI, I’ve been a software engineer for my entire career, so I think I know what I’m doing.

I’m using brand new Duracel AA batteries. I cannot get the safe to reset back to the factory codes.

When I attempt to add a user code, I continually get 3 yellow beeps.

Questions:

What do I need to do to reset the QT-25 safe?
What do 3 yellow beeps indicate?

Wayne Schachtel

On Nov 21, 2024, at 10:48 AM, Wayne Schachtel wrote:

Attached is the requested video. I hope you can figure out what’s wrong.

Thanks

Wayne Schachtel

On Nov 20, 2024, at 7:17 PM, Security Home Safe wrote:

Hi,
the problem is not clear to us. in order to help you please make a video of the problem including pressing the reset button and enter a new code.
we will review the video and analys the problem.
we are waiting for your reply

Best Regards,
Team ISLANDSAFE

Original:
From：Wayne Schachtel
Date：2024-11-21 04:28:42(中国 (GMT+08:00))
To：Security Home Safes
Cc：
Subject：Re: Questions: model IS-QT25
Using 4 new batteries. When I hold down the reset button for 3-4 seconds the green light doesn’t blink. The codes don’t seem to be getting refreshed.

Input new code as shown in the video, safe won’t open.

Any ideas?

Wayne Schachtel

On Nov 19, 2024, at 1:32 AM, Security Home Safes wrote:

Islandsafe for Safe Box
Hi Wayne Schachtel,

Thank you for reaching out. It sounds like the issue may be related to the battery installation or efficiency. To resolve this, please try the following steps:

1- Replace the Batteries: Ensure you are using new, high-quality batteries, as low-efficiency batteries can prevent the safe from functioning properly.

2- Correct Installation: Watch this video for a step-by-step guide on how to install the batteries correctly: Battery Installation Guide

3- Setting Up Your Code: Once the batteries are installed correctly, follow this video tutorial for resetting or setting up your passcode: Code Setup Tutorial

Please let us know if these steps resolve the issue or if you need any further assistance. We’re here to help!

Very disappointed in poor/useless quality of the support answers provided.

The keypad on my safe started malfunctioning after a few weeks. Their customer service was great and sent me a replacement within a few days. The safe itself feels sturdy and well made. For the price, I don’t think you can beat this quality and level of customer support.

Delivery was quick and free. Safe is just as described. Perfect.

I want to retun keys that do not work in my safe & have gotten no response from customer service!

I have not received my safe yet. I’m still waiting on it so I can’t give you any stars right now until I receive my safe in a timely manner, so I’m hopefully getting my safe in the next couple of days

9volt battery that came with the safe was dead.