I have old, unconventional and non-standard steps in my house. Which in turn meant I had a lot of questions for Muzata. After several emails back and forth and some extra customizations(drilling some... Näytä lisää
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This system was so easy to install. I replaced white lattice that was so tedious to paint with the cables. The design team helped me with quantity to order and end fittings for securing. My husband wa... Näytä lisää
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Muzata has great customer service. I reached out for some extra cables that were needed for a gate I was assembling. During the process, two of the 11 cables broke. Helen who was my support person was... Näytä lisää
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Nico was a star throughout the process, helping me design and plan a large deck install with height changes, stairs and LED handrail (HL12). Nico responded rapidly to any questions or concerns, tickle... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Muzata, we specialize in premium railing and floating stair systems, offering exceptional products and service that elevate your living spaces. Our commitment is to create inspiring, comfortable, and convenient solutions that perfectly match your vision. With a focus on innovation and quality, we collaborate closely with clients to ensure every project is customized to their exact needs. Whether you’re looking to transform your home or enhance your commercial space, Muzata delivers the expertise, craftsmanship, and customer service you can trust.
Yhteystiedot
200E STANLEY ST, 90220, COMPTON, Yhdysvallat
- 888-680-8850
- support@muzata.com
- muzatarailing.com
4,7
Erinomainen
326 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Solid products, great customer support
I purchased swageless wire railing products from Muzata for a one-off project, completed in the spring of 2025. This was an atypical project for a fence/railing break for an ornamental, pollinator garden in our backyard. While atypical, the Muzata products performed as expected and have shown high quality now a full year after installation.
I was pleased with the Muzata products and also appreciated the customer service in order to get the order shipment correctly worked out. There was a shipping error and only one of the two packages arrived. I worked with their customer service team to get the rest of the order shipped and delivered to meet the project deadline. In the end, all parts of the order arrived in good condition, installation was relatively simple, and the end product was what we were after.
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Non-standard steps
I have old, unconventional and non-standard steps in my house. Which in turn meant I had a lot of questions for Muzata. After several emails back and forth and some extra customizations(drilling some larger holes on angles), I got my railing installed. Muzata replied quick, often within 12 hours, and I was able to continue installation. My wife and I are very pleased with the results.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Dear Jeff,
Thank you very much for taking the time to share your experience with our products and service. We truly appreciate your feedback and are delighted to hear that we were able to support you with your project. It is wonderful to know that you are satisfied with the final outcome of your railing installation.
If you require additional assistance, please do not hesitate to reach out.
Best regards,
Nico
Cable rail hardware
Great products worked exactly like I needed them to. Wouldn’t hesitate to purchase again!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Dear Cade,
Thank you very much for your kind feedback. We are glad to hear that the products met your needs and worked well for your project. Your satisfaction means a lot to us.
If you require additional assistance, please do not hesitate to reach out.
Best regards,
Brandon
This system was so easy to install
This system was so easy to install. I replaced white lattice that was so tedious to paint with the cables. The design team helped me with quantity to order and end fittings for securing. My husband was so impressed with how it worked out that we did another deck to replace spindles.
6. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Jane,
Thank you so much for your fantastic review!
We are thrilled to hear that you found our system easy to install and that it has made such a positive impact on your project.
If you need any further assistance or have questions in the future, please don't hesitate to reach out.
Thanks again for choosing us, and enjoy your beautiful railings!
Best regards,
Eveline
Muzata has great customer service
Muzata has great customer service. I reached out for some extra cables that were needed for a gate I was assembling. During the process, two of the 11 cables broke. Helen who was my support person was fantastic. Not only did she help us by replacing the 2 broken ones, but also sent us 9 additional ones in case we ran into problems later. They were shipped and arrived within a few days. Once they were notified delivery was complete, Helen reached out to make sure we received and everything was ok. I wish more companies provided such excellent care to the people who make them a company!! Thanks for the support!!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Sandra!
Thank you so much for such a thoughtful and kind review — this truly made my day!
Your recognition means a lot to us, and it really encourages our team to keep doing our best to support our customers.
If you ever need anything down the road, I’ll always be here and more than happy to help!
Wishing you all the best, and enjoy your finished project 😊
Warm regards,
Helen
Great product for your handrail needs
Great product for your handrail needs, also friendly staff to assist you with any questions or concerns you may have
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Dear Cory,
Thank you very much for your kind feedback. We truly appreciate your support and are glad to know you had a positive experience. If you have any questions in the future, please feel free to reach out.
Best regards,
Brandon
Excellent products and great services
Excellent products and great services. Nico did a fantastic job answering all our questions and getting back to us asap. Will use Muzata again soon.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Argenis,
I can't thank you enough for your wonderful review — it truly made our day!!!
We're so happy to hear that you're pleased with both our products and service. It was an absolute pleasure working with you and helping answer your questions along the way.
Knowing that you're planning to use Muzata again in the near future means the world to us. We'll be here whenever you're ready for your next project — and as always, we'll do our best to make it just as smooth and enjoyable.
Thanks again for your trust and support. Wishing you many great moments on your new railing!
Warm regards,
Nico
Muzata handrail purchase and installation
Lia did a great job laying out the handrail according to my measurements. Everything came together as it should have and the handrail looks great.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Tom,
Thank you so much for your kind words!
I’m thrilled to hear that the handrail turned out just as you expected and that everything came together smoothly. It was a pleasure working with you, and your feedback really means a lot to us.
We look forward to supporting any future projects you have. All the best!
Best regards,
Lia
The Muzata railing system we installed…
The Muzata railing system we installed for a front stair entry and back yard raised patio is amazing. The instructions and videos made the assembly so easy. I realized we were missing a part. Contacted Muzata after hours late at night and actually got a call from Brandon within minutes, and the order is on its way. Kudo's to Muzata, Brandon and Sarah!
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Dear Jim,
Thank you very much for taking the time to share your feedback. We truly appreciate your kind words. We are glad we could assist you. Your support means a great deal to us. If you have any further questions or need additional assistance, please feel free to contact us.
Best regards,
Brandon
Brandon was prompt in answering my…
Brandon was prompt in answering my dimensional question.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Dear Raymond,
Thank you very much for your kind feedback. I am glad I could assist you with your dimensional question.
Please feel free to reach out if you need any further assistance in the future.
Best regards,
Brandon
Outstanding customer care
Outstanding customer care. Lia helped me tremendously as a first‑time user, offering step‑by‑step guidance, making sure I had all the right components, and checking in consistently.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Patricia,
Thank you very much for taking the time to share your experience. I’m glad to hear that everything came together smoothly for your project.
It was a pleasure working with you, and please feel free to reach out anytime if you need further assistance in the future. Wishing you all the best!
Best regards,
Lia
Brandon at Muzata helped me so much
Brandon at Muzata helped me so much. I can say I've never had customer service this good with any other company. I would recommend this company solely on Brandon. It's a plus that their product is very good too.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Dear Carolyn,
Thank you very much for your kind words and thoughtful feedback. I truly appreciate you taking the time to share your experience.
It was my pleasure to assist you, and I am very glad to hear that both our service and products met your expectations. Your recommendation means a great deal to us, and we sincerely value your support of Muzata.
If you ever need assistance in the future, please do not hesitate to reach out.
Best regards,
Brandon
Great final product and Nico was a star throughout the process
Nico was a star throughout the process, helping me design and plan a large deck install with height changes, stairs and LED handrail (HL12). Nico responded rapidly to any questions or concerns, tickled the design a few times as needed to get it just right, and didn't push too hard when I said I wanted to buy from Amazon rather than direct (I have installed this product before and know what parts I need). Very happy with the outcome and would recommend this product/team highly.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Gerg,
I just read your incredibly kind and thoughtful review. Please know that it has truly made my day, and I thank you from the bottom of my heart!!
Congratulations on your finished deck! Seeing a project come together so beautifully for a customer is why I love this job. Thank you again for taking the time to share your experience and for your strong recommendation. It means the world to the entire team.
Please don't hesitate to reach out if you ever have a future project.
With my warmest regards and deepest thanks,
Nico
Excellent service and products
Excellent service and products. Instructions were clear and assembly is simple enough for homeowner installation. Siri was an excellent representative and was very responsive to our order process and follow up dialogue.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Billy,
Thank you so much for your kind words! I’m really glad to hear that you’re happy with the products and service.
It’s been a pleasure working with you as well. I truly appreciate your support and hope we’ll have the chance to work together again in the future.
Warm regards,
Kiri
Excellent service with Nico
Nico was fantastic in providing a quote, clear and concise information on my project, and very timely answers to all of my questions. The shipment arrived very quickly after the order was placed and Nico continued to provide availability after the sale regarding questions I had. Overall it was a wonderful experience working with Nico to procure the material and advice I needed to start my job.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Ken,
Thank you from the bottom of my heart. Your thoughtful and detailed review truly means the world to me!!
Hearing that you found the information clear, the service timely, and that the overall experience was "wonderful" is the greatest reward for the work I do~
Thank you again for taking the time to share your experience. It was my sincere pleasure to assist you with your project, and I wish you the very best as you move forward with the installation. Please do not hesitate to reach out if I can be of any further assistance in the future.
With my warmest regards and deepest thanks!
Nico
Long EXCELLENT review
Long review. Stay with it! I sure wish I had known about the design services at the outset, but I didn’t and thus took the road less traveled and tried to figure it all out on my own. For a rookie, I didn’t do too bad, but when I did need to make changes (too many or this, not enough of that), Helen was my CS rep and the absolute best in the business! She was caring and professional in every exchange. She was thorough and extremely good at guiding me to the right resources. She was patient and always responded in an incredibly timely manner. Helen is just spectacular in every way and if every business had a Helen, CS would not get such a bad rap.
With a lot of her assistance we finally got our railing system fully installed. We had wood-to-wood portions, we had flat rails, we had four sets of stairs with a landing and it all came out spectacular! Everyone we have had over absolutely raves about how invisible the wire becomes and that was a main draw for us on a lakefront property.
If you’re even thinking about this railing system, 100% go for it! If I had to do it over again, I would use the design services. Yet, even without those this was a wonderful product that is actually and legitimately a “do it yourself” option! Thank you, Muzata and HELEN!!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
You are truly an angel, Tammy! 💛
Thank you so much for such a heartfelt and detailed review! Your kind words truly mean more to me than I can express.❤
I have to say, you give yourself far too little credit — for someone taking this on for the first time, you did an absolutely incredible job navigating such a complex project. Your patience, attention to detail, and willingness to work through each step truly made all the difference.
It was an absolute pleasure supporting you along the way, and I’m so happy to hear how beautifully everything turned out! ✨
Thank you again for your trust and for choosing Muzata. If you ever take on another project, I’d be truly honored to assist you again~😊
Warmest thanks,
Helen
Service and design work were fantastic
Service and design work were fantastic. Changes, on my end were quickly incorporated. The quality of the components are first class. Shipping was quick and the boxes were properly packed.
Highly recommend.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi David,
Thank you so much for taking the time to share your experience.
I’m really glad to hear that the design process, revisions, and final components all met your expectations. It was a pleasure working with you on this project.
Wishing you and your family a wonderful Christmas and all the best in the year ahead. 🎄
Warm regards,
Lia
Disappearing Railing!
Really appreciated their help with design layout and their quick response when we took a slightly different turn and ended up with not enough of one part and lots of another. Quick and helpful and really like the finished product. Almost totally disappears, especially compared with the previous picket railing. Would absolutely use the product again.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Katie,
Thank you for the kind feedback. What matters most to us is that you’re happy with the result.
We are glad to have been part of your project and hope to have the opportunity to work with you again in the future.
Wishing you and your family a joyful Christmas and a wonderful holiday season.
Warm regards,
Lia
What a great product
What a great product! The rail system is awesome and looks so great. Lia (our Muzata represenative) was above and beyond customer service! We are so happy we. Jose Muzata! Nothing in our area compares to the look and finish they produce!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Jeff,
Thank you so much for sharing this. Your words truly made my day. I’m really happy to hear that you love the rail system and how it turned out.
It was a pleasure working with you, and I appreciate your trust and support throughout the process. If you ever need anything in the future, please don’t hesitate to reach out.
Wishing you a wonderful Christmas holiday and a joyful New Year ahead. 🎄
Warm regards,
Lia
The level of support removes the risk…
The level of support removes the risk of taking on a project like this the first time. Kiri converted our drawing to a parts list and anticipated several issues that would have become problems. Significant savings doing this ourselves as opposed to relying on an expensive contractor.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Muzata
Hi Ric,
Thank you so much for your kind feedback!
I really appreciate you taking the time to share your experience.
It was a pleasure working with you, and I'm so glad everything turned out well. You did an amazing job on the installation!
Looking forward to working with you again in the future.
Warm regards,
Kiri
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