IRA Financial Arvostelua 

Becky Scifo helped me navigate a partial roth conversion option that was not available in the menu but was available in the document form section. She answered 2 other questions like a pro.
Thanks,
David Pack

No matter what my question I always get an answer.
Sometimes it’s something simple that I should have been able to solve myself and other times it’s something I truly needed help with. If I don’t feel comfortable, navigating the process on the computer myself, they’re always very helpful and patient talking me through the process.
I have a lot of trust and faith in IRA Financial and I would recommend them to anyone.
Every person I have spoken with has been polite, respectful, and helpful.
Today I had the pleasure of speaking with Macey K.
She was wonderful and very patient.
Again the entire staff is always helpful and patient and a pleasure to work with.

Morgan is through, kind and patient, she always comes through with what ever is asked of her!!
I would recomend IRA Financial as a leader in Self directed retirment accounts!!

When you're moving a significant portion of your retirement savings to a company you've never done business with before, trust matters. That was my biggest concern with IRA Financial. There simply weren't many independent reviews online, and transferring a large amount of money naturally made me wonder whether the company was legitimate and whether I'd have support if something went wrong.

I'm happy to say my experience has been excellent.

IRA Financial helped me establish a Self-Directed IRA and an IRA LLC, and they completed everything in about 2½ weeks, exactly within the timeframe I needed.

I especially want to recognize Jenn and Rhiannon.

Jenn kept the LLC formation process moving and made sure everything stayed on track to meet my deadline. She was responsive, organized, and helped keep the process from stalling.

Rhiannon, however, completely changed my perception of the company. She spent extra time with me on the phone, patiently explained how IRA Financial operates, answered every question I had, and wouldn't let me end the call until she was confident I was comfortable with everything. That level of ownership and genuine customer care is rare. She single-handedly turned my initial skepticism into confidence in the company. If IRA Financial recognizes exceptional employees, Rhiannon should be at the top of that list.

One thing I'd mention for prospective customers is that the best experience comes from actually speaking with someone. While I found the online information somewhat limited, once I connected with a representative, they genuinely worked to answer my questions and make sure I was taken care of.

Based on my experience, I would absolutely use IRA Financial again and would recommend them to anyone considering a Self-Directed IRA.

Knowledgeable and answered my questions efficiently

I'm a new IRA Financial client, and needed someone to walk me through an IRA rollover and external transaction. I called and spoke to Macey K. this morning; she was SUPER helpful and just an overall pleasure to deal with!

Macey K answered all of my questions. I appreciate her assistance.

Macey K was dynamite, a truly patient and caring customer service rep. I built a service company and have been running it for 33 yrs so I would know quality reps when I encounter them. She's the type of person you want on your team.

IRA Financial makes it relatively easy to setup a checkbook IRA. However, afterwards, I was very disappointed about a number of things. First, I have always had to wait at least 30 minutes for phone support. Chat support is generally quicker, but is for more general questions. The big issue you need to be aware of is that if you need to transfer funds quickly from the custodian for an investment or even to the bank account setup for your IRA LLC, it will currently cost at least $225. $25 is the wire fee, which is normal, for same day. But they want $200 to expedite the request within IRA Financial to approve the wire transfer, otherwise you have to wait 3 to 5 days! So, just be aware that this might be an issue especially if you need to send money quickly for your investments. To be fair, once you get your money (usually a transfer from your previous IRA custodian) to the IRA LLC bank, then you are governed by the bank's rules for wires and not IRA Financial, so that should go much smoother.

Morgan was extremely helpful - Thanks

Macey K. helped me tremendously. This was my first property purchase for my SDIRA. She helped me with the funds transfer process as well as the title and signing protocols. It made for a very clean and easy transaction. Thanks again Macey!

I had an urgent issue regarding the beneficiaries of my solo 401 (k) plan and dealt with Rhiannon P. She was excellent, calmed me down, understood what I needed, and then shared the solution with me. Very grateful for her patience and knowledge.

Brenda Benning, Investment Specialist at IRA Financial, is outstanding to work with and has made my interactions with IRA Financial a pleasure.

I recently needed to move money from my Vanguard IRA account to IRA Financial and then into an investment I wanted to make. The timing was such that the investment had to be made by a certain date.

Brenda was exceptionally helpful at all stages of the process. Without her careful attention to my needs, I would not have been able to make the investment deadline.

Brenda and the others at IRA Financial are super to work with. I highly recommend IRA Financial to others because of the excellent customer service I have received from the IRA Financial team.

Morgan A was great. Very knowledgeable and very patient . She is a 5 Star

I had the pleasure of working with Maria Esposito at IRA Financial, and I can't say enough about the exceptional customer service she provided. From start to finish, Maria was patient, professional, and incredibly knowledgeable. She took the time to explain every step of what could have been a very complicated process, making sure I understood everything along the way.

Thanks to her guidance, patience, and willingness to answer all of my questions, the entire process became much easier than I expected. She made what initially seemed complicated feel simple and manageable. I truly felt supported throughout the entire experience, and her dedication gave me confidence every step of the way.

I was very fortunate to have Maria helping me through this process, and I sincerely appreciate everything she did. Her professionalism, patience, and commitment to outstanding customer service made all the difference. If you're working with IRA Financial, I highly recommend asking for Maria Esposito. She is a tremendous asset to the company, and I couldn't have asked for a better person to guide me through the process.

I greatly appreciate Eric Vant Hof. It is so refreshing to speak with a professional, helpful, knowledgeable human who answer his phone. Amazing!

Rhiannon Poppinga answered all my questions. Customer service was excellent.

Avery is a pleasure to work with. He is the living example of a "human" that takes personal AND professional responsibility in providing the customer care that so much of us deeply appreciate and desperately need. His commitment to excellence and decency does up on every one of our communications. HR good job with this pick👍👍👍

Macey was incredibly helpful and very patient while explaining the concerns I had regarding my account. She stayed on the phone throughout while I was on the website troubleshooting and was super friendly the entire time. Incredibly knowledgeable with Excellent customer service! IRA FINANCIAL is lucky to have her!

Rhiannon P and Morgan A made the transition very smooth. They were very professional and knowledgeable. Thank you!