I subscribed to the Plus Plan, which comes with 2,000 credits, expecting to create a decent amount of content. To my absolute shock, the credits didn’t even last for TWO short videos using standard... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Abonnement Starter Souscrit ce jour. J'ai utilisé Agent pour générer une courte vidéo de 15secibdes (2 plans courts. Résultat : 100% de mes crédits ont été consommés par le travail préparatoire de l'a... Näytä lisää
Please do not use this platform. It isa complete rip off. I have a complete detailed proposal, the voice over text and a scene by scene detailed breakdown of 7 scenes with the type of visual treatment... Näytä lisää
I like the software, the results were good but the Invideo business model doesn't make sense for anyone wanting to build a YouTube Channel. If you want to add 3-5 videos per week, this is not the tool... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At invideo, our mission is to re-invent video creation and make it accessible to the world. We firmly believe that the future of video creation is in the browser, across devices, collaborative, easy and fun! Currently armed with 5000+ unique designer templates, 9M+ premium media (including iStock), a large audio library for every mood/genre and a lot of customisable features, we are aggressively moving towards our north star metric. Invideo flexible timeline and drag & drop editor further enhance the user journey of making professional videos on the browser. Our 24*7 live customer support service and 26K+ strong Facebook Community further add value to every creator's workflow. Customer feedback is key to the way our product is shaping up everyday. We're only and only building for the end user, who makes videos for a living. With 7M+ users from 195+ countries who have made millions of videos in 100+ foreign languages on InVideo, we look forward to the road ahead.
Yhteystiedot
Yhdysvallat
- support@invideo.io
- invideo.io
1,8
Välttävä
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 12 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Almost impossible to cancel this…
Almost impossible to cancel this service. They kept charging my account since the beginning of this year. I asked to remove the change and stop and they won't
5. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Adil,
Thank you for your feedback. We understand how frustrating unexpected charges can be.
We want to assure you that this has been taken care of on our end. If you have any further concerns or need assistance, please don’t hesitate to reach out. We appreciate your patience and hope to provide a smoother experience going forward.
Resolved my issues and gave avice how…
Resolved my issues and gave avice how to move orwaed from here for future projects, Great Job ..
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Sean,
Thank you for your kind words. We're happy to hear we could resolve your issues and provide helpful advice for your future projects. Your feedback means a lot to us, and we’re here whenever you need support moving forward.
Predatory Refund Policy & Subpar AI Quality - Total Trap!
I recently subscribed to the InVideo AI Plus plan ($25) expecting the professional-grade results they advertise. Instead, the output was incredibly poor and completely unusable for my niche (Historical Human Biology).
When I requested a refund within 24 hours (well within their 7-day window), their support agents (Tushar/Rex) repeatedly refused, using a lame excuse about "upfront compute costs." This is a total trap: you have to use a few credits to see if the quality is actually good, but as soon as you do, they claim you aren't eligible for a refund.
Their marketing is misleading, and their customer service is robotic, hiding behind templated "no-refund" policies rather than standing by their product quality. It’s a classic bait-and-switch.
I have already stopped using the service and will be initiating a formal bank chargeback for "Services Not as Described." If you value your money and need actual quality AI video, stay far away from InVideo. They care more about stealing $25 than they do about customer satisfaction.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Fardayek,
We’re sorry about your disappointment with the output quality and the refund process. We understand how important it is to receive content that meets your expectations, especially for specialized topics like Historical Human Biology.
To clarify, our refund policy is designed to balance upfront compute costs with fairness, and it’s clearly outlined to help set expectations. We regret if this was not clear at the time of your decision. Your feedback about marketing and support tone is valuable, and we’ll review it with our team to improve communication.
Thank you for sharing your concerns so openly. We do take customer satisfaction seriously and will continue working to better align our product and policies with user needs.
TOTAL SCAM COMPANY AVOID INVIDEO!
TOTAL SCAM COMPANY AVOID INVIDEO!
I paid for an entry level subscription of $45 per month to make AI video. The credits used suddenly went from about 15 to 300 for a video about three minutes. I tried to upgrade my package to a higher level and pay for ONE MONTH, but was charged for ONE YEAR at $720. Three hours later I contacted the company to ask for a refund and was told I WOULD NOT RECEIVE A REFUND. This company is a FRAUDULENT SCAM.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Sky minor,
We’re sorry to hear about the billing issues you experienced and understand how upsetting unexpected charges can be. To clarify, when upgrading plans, annual billing is clearly indicated during the purchase process, and we aim to make this as transparent as possible.
Regarding credit usage, longer videos do require more credits, which can increase depending on the video’s complexity. We appreciate your feedback on this and will share it with our team for further consideration.
If you haven’t already, please reach out to our support team so we can review your situation and assist further. Thank you for your feedback.
Ich habe einen ganzen Tag versucht…
Ich habe einen ganzen Tag versucht meinen Prompt zu einem Video zu generieren. Das dumme Programm hat ca. 10 Mal jeweils eine halbe Stunde gerendert um dann abzubrechen. Ich hatte es wirklich mit allen verschiedenen Prompts und neuen Anfängen versucht. Jedes Mal das selbe. Der ganze Tag war mit Versuchen verschwendet. Und am Abend musste ich dann auf ein anderes Tool umsteigen, um endlich an meinem Video voran zu kommen. Ich habe das dem Support geschrieben dass ich mein Geld zurück haben möchte. Ich habe schließlich eine Mitgliedschaft und ZusatzCredits gekauft für insgesamt ca. 100 € um das Video generieren zu können. Die haben mir zwar zig Mal zurück geschrieben, sind aber auf meine Antworten überhaupt nicht eingegange. Die haben mir nur geschrieben, dass ich es so oder so oder so noch einmal versuchen soll. Obwohl das Video mittlerweile längst fix und fertig ist und auf Youtube läuft. Ich bin wirklich sauer. Dass hab ich ihnen 5 Mal geschrieben, dass ich kein Video jetzt mehr benötige. Die haben nun mein Ticket geschlossen. Also FAZIT: Funktioniert nicht und es gibt kein Geld zurück!
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Ergänzung: Nun habe ich doch eine Gutschrift über den gesamten ausgegebenen Betrag erhalten. Deshalb ändere ich die Bewertung von 1 auf 3 Sterne.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Really bad product
Really bad product, long queues and only lets you do one action at a time
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Rui,
Thank you for your feedback. We’re sorry to hear about the delays and limitations you experienced with invideo. We understand how waiting in queues and single-action restrictions can disrupt your workflow.
Our team is continuously working to improve platform speed and user experience, and your comments are helpful in guiding these efforts. We appreciate you taking the time to share your thoughts with us.
NOT As Marketed! Lousy, Not functional, Lots of extra costs!
They get you in by showing fantastic videos, and for a few hundred bucks, you can do the same. NOT TRUE! First, you only get so many credits, and to produce anything decent, you'll have to spend another 50 bucks or so per one min video to get the decent generated images, and professional editing HOWEVER, their editor does not work, and they refer you to other software. I want my money back, but of course I kept at it, and spent too much money, I am tech savey, there are much better programs out there. YOU'VE BEEN WARNED!
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Jerry,
Thank you for sharing your experience with invideo. We understand your frustration with the credit limits and additional costs involved in creating videos that meet your expectations.
Our editor is designed to support most editing needs, but we know it may not fit every requirement perfectly, which is why some users choose to use complementary software. We appreciate your feedback about this and will pass it along to our team.
We do encourage reviewing the credit usage carefully before purchase, as credits are the main resource for generative content. If you haven’t already, our support team is available to help clarify any questions about features or credit management. Your input is valuable as we work to improve our offerings.
Extremely disappointing results and misleading expectations
I uploaded multiple videos and images to InVideo and provided a highly detailed prompt to generate a marketing video for my website. I work with various AI tools regularly, so I understand the importance of clear and specific prompting. I even refined my prompt with the help of another AI tool to ensure clarity and detail.
The result was extremely disappointing. Instead of generating a polished marketing video, the output resembled a basic GIF — mostly static foreground elements with minimal background animation. The composition was unrealistic (for example, placing a yacht on a concrete surface), and the overall rendering quality was very poor. The final result looked nothing like the promotional examples shown in their advertisements.
On top of the poor output, the generation process froze and failed during rendering. The platform provides little feedback during processing, and the interface feels incomplete — as if certain action buttons or controls are missing. Navigation is not intuitive, and the overall user experience feels unpolished.
I requested a refund due to what I consider misleading expectations based on their marketing materials, but was informed that refunds are not possible.
I rarely leave reviews unless an experience is exceptionally good or exceptionally bad. In this case, the experience was frustrating enough that I felt compelled to share it. Based on my experience, I cannot recommend this platform.
Save your money and your time.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Totally useless
Did not follow prompts at all. Used odd stock footage instead of the imagery I provided. Failed to balance audio. It needs a lot more training before it's ready for prime time. Customer support did work with me to provide a refund (email NOT through chat).
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Chad,
We’re sorry to hear that the AI didn’t follow your prompts as expected and that the audio balance was off. It’s good to know our support team was able to assist you with a refund via email.
Your detailed feedback about the AI and editing experience is very helpful, and we’ll share it with our product team as we continue refining the platform. Thank you for taking the time to let us know.
Spend a ton of money
Spend a ton of money. And let me tell you. The first prompt you put in and results blow you away. You think a few tweaks left and right and it's flawless. Couldn't imagined better. And then is where the trouble starts. The options for editing are there but not working. Characters are often replaced by new face throughout scenes. You see two characters mouth move or from 1 when narrator speaks. They have a so called lip sync and prompt for fixing. Guess again it don't work as you would like. The support is there and responsive but not giving the solutions. So you will end up with a video paid for 100% and more for edits. Then ending up being 90% finished with 10% not good. End result. Unsuable for company purposes with all errors, different facial characters and more. DON'T PUT YOUR MONEY HERE. GO ELSEWHERE. If these creators were good enough to make this. Let the fix these dumb mistakes.
My video is: 3rneZjKvDYA
Thanks for nothing and stealing my money.
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Arne,
Thank you for sharing your experience with invideo. We understand how frustrating it can be when the initial results look promising but editing challenges and inconsistencies impact the final video quality.
Our team is continuously working to improve features like lip sync and character consistency, and your detailed feedback highlights important areas for development. We’re also sorry to hear that support was unable to provide the solutions you needed.
We appreciate you taking the time to provide this feedback, and we’ll share it with our product team as we strive to enhance the overall editing experience.
Bueno pero difícil de encontrar
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Des vidéos d'une extrême mauvaise…
Des vidéos d'une extrême mauvaise qualité, dès qu'on paie le plan payant .... Et évidemment impossible d'obtenir un remboursement. Evidemment pas de respect du droit de rétractation. Bref, en dessous de tout
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Great support and easy to use for…
Great support and easy to use for making videos
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Jm,
Thank you for your kind words! We’re glad to hear that our support has been helpful and that you find invideo easy to use for creating videos. We appreciate you taking the time to share your experience.
Good all the best application
Good all the best application
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Kulbir,
Thank you for your positive feedback! We’re happy to hear you think invideo is a good application. We appreciate you taking the time to share your thoughts.
It will mostly disappoint you
It will mostly disappoint you. It will fail you when you need it most. It will create a content that you will not be able to use- meaningless. I left it early. When I thought they have improved then it became a total disappointment
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi there,
We're sorry to hear that your experience with our tool was so disappointing. We appreciate you sharing your feedback, though it’s disheartening to learn that the content didn’t meet your expectations when you needed it most. Our team is continuously working to improve functionality and reliability, and we truly value insights like yours that help us pinpoint areas in need of enhancement.
If you're open to it, please consider reaching out to our support team so we can better understand your experience and explore ways to make things more useful for you. Thank you for taking the time to share your thoughts.
It has been an amazing tool to use
It has been an amazing tool to use. Unfortunately, i did not realise that studio.invideo and invideo.ai are two different platforms and carry two different subscriptions. When I subscribed to invideo.ai I thought I was subscribing to both the platforms.
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Harpal,
We're glad to hear that you’ve had an amazing experience with our tool. We understand how the differences between studio.invideo and invideo.ai could be a bit confusing. Each platform is designed to cater to different creative needs, which is why they have distinct subscriptions. Your feedback is extremely helpful, and we'll share it with our team as we work to make things clearer for our users.
If you have any questions or need assistance navigating between the platforms, please don't hesitate to reach out to our support team. Thank you for taking the time to share your thoughts.
This system is glitchy and absolutely…
This system is glitchy and absolutely horrible especially considering the price paid. When given specific prompts with time stamps included Invideo consistently did not make the edits requested. Do note that "credits" were paid to make the edits. Sometimes when an edit is made the edit completed was the opposite of what was prompted (i.e. scale character smaller so that character fits on the screen - the result was a character even larger). Also experienced was the face of a character changing somewhere in the video. A clear prompt was provided along with time stamp where the change occurred and an edit requested. Invideo responded it made the changes but the changes had not been made. This occurred consistently. Credits were approved to cover the edits requested. There are many, many examples similar to this.
I began using Invideo yesterday. I found that the use of Invideo was not a good exchange of money, time and energy for the output of Invideo (errors, time, and failure of Invideo to complete edits as prompted. I requested a refund. Customer service held that no refunds would be given because credits had been used.
Invideo has a form that you are to complete to request a refund. You must note that you agree with Invideo's refund policy in order to simply complete the form. I did not check the box noting that I agree with Invader's refund policy. Prior to seeing the form I had already requested a refund through email.
Since Invideo's customer service held to the line I could not have a refund I figured I would give it another try. I found the more I worked at it the worst it actually got. Specifically, I experienced a higher number of edits not occurring although the response from the platform was that the edit occurred. Glitches and changes that had not originally existed occurred at different places in the video. When reaching out to Customer Service I was informed I need to choose a version.???? ???
Essentially, none of the versions had been completed in accordance to prompted edits given with clear and concise wording for that included time stamps. Edits require a usage of credits. Imagine prompting edits and approving the use of credits for edits that do not occur - consistently. It is unfortunate that Customer Service does not seem to understand the latter is not okay.
My experience with Invideo has occurred from 02/02-03/2026.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hello Weona,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate you bringing these concerns to our attention, and we'd like to address the issues you experienced.
We've reviewed the commands you shared in your screenshot. The Magic Box is designed for simple, straightforward edits like "add subtitles," "change background music," "adjust voiceover speed," or "make the video brighter."
The commands you were using were extremely detailed and specific, including precise timestamps, multiple simultaneous changes, and complex audio/visual adjustments. Unfortunately, the Magic Box isn't optimized to handle this level of detailed instruction in a single command.
For the type of detailed edits you needed (specific timing adjustments, character positioning, audio echo removal, volume balancing at specific timestamps), we recommend editing the script and media manually through the editor interface. This gives you direct control over each element rather than relying on AI interpretation of complex instructions.
The audio echo you mentioned is from the generative media itself. This can be controlled by manually adjusting the audio levels in the editor rather than through Magic Box commands.
We noticed you were working through multiple iterations and credit usage. If you had connected with our support team via chat early in the process, we could have guided you on:
> Which edits work best through Magic Box vs. manual editing
> How to structure commands for better results
> How to manually adjust elements like audio echo, character positioning, and timing
We've processed your subscription cancellation request as you asked. We genuinely wish we could have helped you achieve your vision for the video, and we're sorry the experience didn't meet your expectations.
If you're working on complex projects with detailed requirements, we strongly encourage reaching out to our 24/7 support team early in the process. We're here to help you understand the best approach for your specific needs and can guide you on which features work best for different types of edits.
We appreciate your feedback.
Bait and Switch
Bait and Switch. I wanted to try the product out. It said Free. It is Free to spend hours creating a video with their slow glitching system, but the only way to export it is to buy an overpriced subscription. That is like saying you get a free apartment. Move all your stuff in, but if you want to live in it you have to pay.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Jack,
We're sorry to hear that your experience felt like a bait and switch. Our Free plan option is designed to allow users to create videos with a watermark so they can try out the platform, while our subscription plans offer more features for a polished final export.
Thank you for taking the time to share your thoughts.
Not a good experience at all
Not a good experience at all. Glitchy, slow, and the final videos are not good. Waste of money.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hi Ameri,
We’re sorry to hear about your frustrating experience with glitchy performance and the final videos not meeting your expectations. We understand that this isn’t what you were hoping for, and your feedback is crucial as we work to improve both the platform's speed and the quality of our video outputs. Please feel free to reach out to our support team with any further details so we can help address the issues you've encountered. Thank you for sharing your experience.
⭐ 1-Star Review for InVideo.io
⭐ 1-Star Review for InVideo.io
I subscribed to InVideo AI expecting a simple way to turn my PowerPoint presentations into narrated videos for teaching. Not even one hour later, I realized it didn’t work as expected — there was no clear way to upload my PPTX as advertised, and the interface was confusing.
I never even used the service beyond completing the demo/free version before subscribing. When I asked for a refund — just minutes after subscribing — support refused and pointed to a rigid “no refund” policy. Instead of helping, they offered credits I didn’t want or need.
For educators or creators looking for a simple tool: test the free version thoroughly before paying. Because once you subscribe, you're stuck — even if the service doesn’t work for you. Very disappointing experience and poor customer-first approach.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Invideo Studio
Hello Natelya,
Thank you for taking the time to share your feedback. We apologise for the confusion and frustration you experienced.
After reviewing your account and the conversation with our support team, we'd like to clarify what happened and acknowledge where we fell short.
When you created your video on the Free plan (before subscribing), you used our Script to Video feature. You took the text content from your PowerPoint slides and pasted it as a script, which our AI then turned into a video. You did not upload a PPTX file directly; instead, you shared the script/text content from your slides.
This same workflow is available on both the Free plan and paid plans. The confusion arose because:
You were looking for a way to upload PPTX files directly (which our platform doesn't support)
Our support team initially didn't clarify that you had actually used the Script to Video workflow on the Free plan, not a PowerPoint upload feature
You can absolutely continue using the same Script to Video workflow you used before subscribing:
- Copy the text/script from your PowerPoint slides
- Paste it into invideo
- Add any images or video files you want to include using the "Add files" option that appears after entering your prompt
- Generate your video
This workflow is identical on both Free and paid plans.
Our Mistake:
We made an error during our chat conversation by not immediately checking when your video was created (December 28th, before your subscription). We should have verified this detail sooner and provided clearer guidance about the Script to Video workflow you were already successfully using.
We genuinely regret that this experience was frustrating for you, especially when you're working on creating over 100 videos for educational purposes. That's a significant project, and we understand the time pressure you're under.
If you'd like assistance with understanding how to use the Script to Video workflow more efficiently for your remaining subscription period, our support team is available 24/7 at ai.invideo.io/support.
Thank you for your feedback. It helps us improve our customer support and communication.
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