Inpost Arvostelua 

I complained about non delivery , identification of item .
The response was contact some one else or use this e-mail address . This is doubly useless as the item still has not been identified and instead of resolving my problem I have been invited to do it myself .
RUBBISH

I had a parcel delivered but it was left on the ground floor, I live on the 2nd floor. Luckily my parcel was still there.
They could improve by following instructions ie " leaving parcels at the safe place" which is usually at persons front door.

Esperienza decisamente negativa. Ho spedito un pacco dall’Italia alla Francia e, senza averlo scelto né autorizzato, è stato consegnato presso un locker diverso da quello previsto, causando notevoli disagi e inconvenienti al destinatario.

Trovo inaccettabile che il corriere modifichi autonomamente le modalità di consegna senza il consenso del cliente. Un servizio di spedizione dovrebbe garantire affidabilità, rispetto delle indicazioni fornite e una comunicazione adeguata.

Mi auguro che venga prestata maggiore attenzione alle esigenze dei clienti e che simili disservizi non si ripetano. Servizio deludente, che non rispecchia le aspettative di professionalità e affidabilità.

Another week and another package not delivered. Called yesterday to be told it would be with me last night.. I was skeptical.. and I was right. NOT DELIVERED AGAIN.

I called today to be told they had sent a message to the delivery department and they still had 9 hours to respond… apparently there was nothing he could do.. I challenged this by asking why he was working at all if there’s nothing he can do at the weekend - well here’s a money saving tip for you inpost - you don’t need people to answer the phone at the weekends if they literally can’t do anything, just have a voice message telling people to wait til Monday when apparently other things can be done to get your package. Then spend the saving on either a new sat nav system or more/better drivers.

Your welcome!

Delivered to completely wrong address with no contact. Had to go and find my parcel worst delivery service

If I could I would give a minus star, I would.
I sent my package from Barcelona to Poland one month ago. Where is it? I have no idea. They say it’s due to IT problems and that my package is in the warehouse, but they have been saying the exact same thing for the past month.
I call every second day, and the answer is always the same: “We reached out to management, but they haven’t answered. You should submit a complaint.” We submitted an official complaint two weeks ago, and still no one has replied.
They keep apologizing, but they are doing absolutely nothing to actually fix the problem. The package is worth a lot to me, so it is incredibly upsetting that they cannot help, cannot resolve the issue, and cannot even send my package. They don't even offer any refunds or anything , even with emailing , calling and writing complains and official forms, they do not help with anything. How is this company even existing ? I don't understand.
Never, ever, ever again will I use InPost services. I absolutely do not recommend them to anyone.

First delivery went missing the minute it entered In Posts hands and second replacement was 5 days late. Bot in place for customer service which is highly ineffective. Hoping I never have to deal with them again. Terrible.

Many apologies for my yesterday's text re delivery from virgin. Thought part of delivery missing. I was wrong. Old box was 15cms x 23 cos. However new boxes only 8cms x 8cms.. so both were in same box. Really sorry for my bad review. In Post really good delivery.on time & complete...5 stars to In Post.

Inpost international ne pas fiable lié a Mondial Relay.be pour les envois international ils vous devie vers inpost. Mais après un mois colis perdu en France. Pour le remboursement ils vous envoient chez Alesando qui ne y a aucun moyen d'entrer en contact. Jamais renvoyer International avec inpost lié à Mondial Relay. Vraiment ne pas fiable méfiez.

Said they tried to deliver but I was sitting waiting with a cuppa watching my front garden and no one entered or pushed doorbell. Lies is no way for a company to operate.

Me han devuelto un envío que no pudo recoger el compradordel mismo, en otra caja distinta a la originaria, con todas las piezas que llevaba en el interior rotas, abolladas otras, opticas de vidrio sacadas de su anclsje. todo revuelto, y lamentablemente inservible.
Me dan ganas de denunciarlo en la comisaría de policia, esto es la peor cosa que he visto hacer a una empresa de transporte de mercancias. Todo se ha realizado a traves de Wallapop. Esto es una sinrazón y un atropello a la confianza de la gente. InPost es una vergüenza de empresa con trabajadores que les importa muy poco su trabajo, profesionalidad cero, y ahora quien se hace cargo de todo lo wue han destrozado estos miserables.
Denme una explicación por favor

If you send a parcel of high value it always pays to insure it. I sent some books valued at £485, and paid to insure for that amount. The parcel was lost, my compensation was £00.
I was pointed to a list of items not covered - it would be easier to make a list of items that ARE covered. The basic lesson is that if In Post lose your parcel you have NO chance of getting any money back. Here is their list:
Non-compensatory items
You can send these items through our network, but they’re not covered for loss or damage.

Cash or anything that works like it – Including, without limit: money, coins, bullion, cheques, pre-paid cards, gift vouchers, coupons, or anything that can be exchanged for money, goods or services.
Credit or debit cards – Even if they’re inactive or expired.
Flowers and plants – Including, without limit: plants, seeds, bulbs, or flowers.
Lottery tickets and scratch cards – Or anything else linked to gambling.
Tax stickers and banderols – These aren’t covered.
Tickets – Such as travel, event, or any other kind of ticket.
SIM cards & SD cards – Not covered.
Glass, ceramics & other delicate items – You can send them, but entirely at your own risk.
High-value items – Anything worth more than £500 is sent at your own risk. Extra coverage (available via the InPost app) only applies to items valued up to £500.
Optical items – Including, without limit: cameras, lenses, glasses, binoculars, or telescopes. Note: Anything containing a battery (e.g. cameras with lithium batteries) is a Prohibited Item and cannot be sent.
Sensitive documents – Including, without limit: medical records, ID, employment paperwork, property details, or negotiable documents.
Tech and electronics (without batteries) – Including, without limit: mobile phones, laptops, computers, games consoles, TVs, monitors, or hair and beauty tools. Note: Anything that contains a battery (including removable or built-in batteries) is a Prohibited Item and cannot be sent through our network.
Light bulbs or delicate lighting equipment – Not covered as they can easily be damaged in transit.
Collectables – items acquired and valued for their unique characteristics, rarity, or association, which may also hold potential resale value, including, without limit, trading cards and autographed memorabilia.
Handmade or Personalised Items – You can send them, but at your own risk. We do not offer full compensation for these items. If you can supply us with what we agree is satisfactory proof of the cost of the materials used in these items, we may offer to compensate you up to this value, provided it is below our maximum cap of £50. We do not compensate for cost for labour or sentimental value.
Second-hand or pre-owned items – You can send them, but you do so at your own risk. If we decide that any compensation is payable, it will be assessed based on the item's reasonable value in its pre-owned condition at the time it was sent. Compensation will not be based on the cost of purchasing a new replacement item. In assessing the item's value, we may take into account factors such as its condition, age, and reasonable second-hand market value at the time it was sent. Any compensation payable will be subject to a maximum limit of £50. We may ask you to provide proof of ownership, or other information that we reasonably consider necessary and satisfactory to assist us in assessing any compensation claim.

What a nightmare! My address is approx. 3 miles from where their warehouse is & yet they cannot find my home? I wouldn't mind by the road i live on is a main road?
For the past 2 days I have had promises that my item would be delivered & yet they say they cannot find my address?
I have had to cancel my order because of them & hope they manage to find the company I made the purchase off?
A complete waste of time. This day & age you'd think they would employ people who knew what they were doing.

Clearly COWBOYS
Have already reported to Taschen

Complaint left. Driver leaves case of wine outside block of flats and says it’s a safe space. Calls occupant who finds it outside for anyone to lift and remove. This despite info on how to enter post room and contact recipient. Usually have to verify age but wasn’t done as driver didn’t wait.
Company aware but it was formerly known as Yahoo so some things don’t change.

Arriving 14.05 and 16.05. 10pm and still not here.

The parcel was delivered to an unknown address.
You can't contact Inpost to register a complaint.
And they sent a fake Trustpilot review email that my IT person tells me isn't Trustpilot.
They have wasted several hours of my day for nothing.
Hopeless.

I dropped my parcel off got a receipt however the tracking doesn't work the shop l dropped my parcel of at says it has been collected and they can't help no help whatsoever from in post

Servizio preciso, i pacchi sono in ordine (anche quelli pesanti). Il punto di ritiro vicino a casa mia è gestito da un papà con sua figlia e sono di una gentilezza e una garbatezza che difficilmente trovo in altri posti.

Grazie

The delivery service to my local in post lockers locker couldn’t be better. I get notifications when they leave the parcel and it only takes 20 seconds to retrieve it