ING Romania Arvostelua 69

Am primit de curand notificarea de la ING Ro ca trebuie sa ne actualizam datele personale. In caz contrar, ni se va restrange accesul la conturile personale in termen 30 de zile.

Cum este prima oara cand suntem in situatia de a fi avertizati de o banca ca ni se se va restrange accesul la propriul nostru cont, am procedat la actualizarea datelor personale. Dar nu am reusit desi am incercat in repetate randuri, atat pe telefon cu aplicația ING Home cat si pe Internet deoarece câmpurile de date din ecranul "Datele mele", pur si simplu nu permit actualizarea, cu toate ca am urmat instructiunile din video-ul oferit de ING in suport.
Aplicația ING Home răspunde insa cu mesajul de mai jos la incercarea de a scrie in campurile de date:

"Pentru actualizarea datelor te așteptăm în cel mai apropiat ING Office"
DATE PERSONALE
Nume
Serie și număr act identitate
Data expirare act identitate
..."
Dar, cum avem domiciliul in strainatate, nu ne putem deplasa in persoana la officiile ING din Romania.
Pe 26 Aprilie am scris ca urmare la ING Customer Service descriind situatia. P ana acum insa, o saptamana mai tarziu, nu am primit nici un raspuns.

Am realizat insa ca, in urma cu circa doi ani, am avut exact aceeasi problema de actualizare a datelor. Si desi am ridicat problema si atunci cu ING, situatia nu a fost rectificata inca pana acum, ani mai tarziu.
Cum atunci insa am pierdut ore la telefon, pentru a-i lamuri ca actualizarea nu merge, am prefera de data asta, ca banca sa rezolve problema acum, procedand la rectificarea aplicatiei... o data pentru totdeauna, astfel încât situatia sa nu se mai repete si in anii urmatori.

Ca toți clienții unei astfel de institutii am dori ca banca sa ne inleasneasca din aplicatie actualizarea datelor personale atunci cand tot ei o cer in mod expres, asa cum se cuvine de altfel, fara drama si presiuni ne la locul lor.

Adrian si Silvia Grigoriu

This bank is the worst for foreigners. Their customer service is horrible. I had a deposit of 100 euros and they restricted my account. It has been almost a month now and nobody has responded, not even called me to say they are working on my case. If you are foreigner please do yourself a favor and go somewhere . I haven’t been able to deposit my salary or anything in this acct, it’s stressing and they don’t really care

Atat de prost merge sistemul asta al lor de confirmare cu cod trimis prin SMS. Este aproape imposibila o activitate fluentă de e-banking. Timp de 5 ore nu am putut nici macar sa ma loghez in ING Business. Ce sa mai zic de platit furnizori. Nu primeam sms-ul trimis de banca. Ultima dată a fost trimis dupa mai mult de o oră. Bravo ING! Tine-o așa și o sa ne convingi că nu merită să ne mai gândim la tine EVER!

Probably one of the best banks for foreigners in Romania.

Good services, recommended.

My company had the administrator changed.

In order for ING to change the administrator they requested all sorts of declarations making it imposible to access the bank accounts. The company almost got bankrupt because of their "policies"
Worse bank I ever seen.

I recently had the opportunity to engage with ING, and my overall experience with the bank has been positive. While not perfect, ING stands out for its innovative approach and user-friendly services.

Dna Marghescu (ING Office Theodor Pallady) este profesionista si extrem, extrem de calma. Ii multumesc frumos pentru sprijinul acordat in deschiderea contului si a gestionarii pensiei.

Great service. I opened this account as a student and during the years I was a client I never had any issue. Their app and online services are clear and accessible and the most important thing, you do not need to physically go to the bank for any minor transactions or changes you want to make, you can do it all through the app - which is why I give 5 stars :) Many other banks in Romania are behind and make it so much more difficult to get things done by requiring physical presence; not the case with ING.
Thank you ING, I will happily choose you next time I will need a bank service in Romania.

Can you f...make your customer support to f... work and anwser f... emails or not? half month of waiting for simple information. Bad quality of service is main thing I want to close account with you. Worse bank I ever experianced in my life.

About 1 month ago I realised I had my ING Romania account blocked for a couple of months. Since I no longer live in Romania, I use the account very rarely, so it took a while to realise I can’t access a significant amount of money. I never received any communication from them telling me that my account was blocked, I only noticed when I wanted to transfer money between accounts. I spoke with multiple people from ING during the past month and my account is still blocked because they are the most incapable human beings that work in any financial institution worldwide I ever experienced. I provided them all the required documents to unblock the account and still nothing, they can’t even tell me why my account is still blocked… they are an absolute joke of a bank, please don’t use their services if you ever want to access your hard earned money…

I recently had to make a payment from personal Revolut account to a company with accounts at ING. I was rejected by ING all transactions. ING did not provide to Revolut any reason for rejections (Revolut support confirmed this). I also mention that previous transactions to same account worked. I complaining to ING and i got no reason for rejections. They always invoked client confidentiality as reason for not giving any information although I wasn't asking about their ING client. At the same time, the supplier (intended beneficiary) of my failed transfers also complained to them, and they did confirm me that ING stopped all instant payments from Revolut bank and recommended them to ask the customers to not make instant payments. As a result the supplier is now opening accounts at another bank in order not to loose customers. I mention that at the time of writing I am also a customer of ING, but with intention to liquidate my accounts with them as soon as possible.

I was in Romania for one month .I intended to move my money from Raiffeisen Bank to ING (Bucharest/ Obor branch).I went there with my Passport showing my Romanian CNP Social security) being a Romanian Passport ;on the PP was written that I am a Romanian citizen living in other country; they insisted with the sky to show them my Driver License to show my address. Who cares where do I live in New York(are they going to come to see if I am still there? New York has 9 million people moving all the time(this paysans coming from the nearby "Piata" have no idea about it; the government is not going to change the Driver License every time. I finally found the document(I didn't know I have it in the handbag. The young paysan looked at it and fond it not being good because will expire next month and half. She nastily refused to help me; she was the Interpol .I told her that she is a monument of stupidity, and she answered me back:" Thank you, you too" Where did they find this half humans to work for them ?Stupid, incompetent, mentally blocked and nasty. So, somebody is coming to give you money, is giving you the document with picture and the info; the result: you refuse the person the chance to give your bank a lot of money. WHERE IN THE WORLD YOU FOUND THIS "TOAPE"? And her boss had nothing to say about her behavior. Teach them people, to be professional, not beat their belly with me. I am the customer who is bringing money to the bank, who is making their salary; without me, the customer, they are NOTHING!!! She is not there to fight me, no matter what I am saying; as professional she apologias for the situation ,not fight me back. In here, she will be out(off) the next 10 minutes. In there no, because they are ALL THE SAME;NO EDUCATION,NO MANIERES,NO PROFESSIONALIM. NOTHING!!! THE 4TH WORLD UNDEVELOPPED COUNTRY AND PEOPLE!!! Teach this .....how to behave in the NEW World( not in their villages) UNBELIEVEBAL!!!HORRIBLE! And they are almost all the same! They will need 100 years to change, to really leave their villages!

Nu recomand aceasta banca din nenumărate motive : ești un client absolut anonim , la ivirea unei situații problema trebuie sa explici de n ori la n angajați problema de fiecare data din nou ( indiferent dacă te duci intr-o filiala sau contactezi banca telefonic ) ; reclamațiile nu sânt luate in considerare :primești un răspuns tipizat de genul ca îți mulțumesc ca ii sesizezi de problema respectivă și că vor lua măsuri însă nu se corectează absolut nimic ! Nu poti ajunge sa îți expui problema la etajele superioare , șefii sânt de invizibili , intangibili și sacri așa încât ești la mâna unor angajați foarte politicoși dar total nepregătiți și neștiutori care trenează la nesfârșit problemele ! Pe scurt EVITAȚI BANCA ING !!!

worst customer service Ever. email them no answer at all, only when you start to complain then you get a slow, forever changing answer, bank works against its customers

Fugiti de ei, caci informeaza gresit clientii pentru a scoate mai multi bani, practic te prostesc ca apoi sa platesti o suma mai mare de bani daca iei un credit de la ei. Asta au facut in cazul meu.

Am fost informati gresit despre procedura de rambursare anticipata a creditului si ne-am trezit dupa 3 ani ca creditul e inca activ si ca inca mai am de platit rate. Ei sustin ca noi nu am cerut rambursarea anticipata a creditului, DESI S-A INTRAT IN SUCURSALA SI S-A DISCUTAT CU UN CONSULTANT ING. Ei sustin ca acea discutie nu a avut loc si ca noi nu am cerut rambursarea anticipata a creditului. Am cerut filmarile video din sucursala si au refuzat sa raspunda cu privire la acest subiect. Sunt foarte tupeisti si obraznici la relatii cu clientii si te expediaza fara sa rezolve problema!

Fiica mea a avut un cont în ING bank România pe care la închis. Firma la care lucrează având cont pentru salarii într-o alta banca.eu lucrând peste hotare am dorit sa ii fac o surpriza plăcută care a avut un revers al medaliei neplăcut pentru mine.Fiica mea nu a menționat în discuții despre închiderea contului ING. Bani erau trimiși sporadic mic surprize nu era abonata la salariul meu.Eu dorind sa o surprind în mod plăcut făceam mici transferuri.Contul fiind închis de doi ani și sumele trebuiau sa fie returnate expeditorului în acea situație.A fost una de 50 de euro una de 40 și una de 100.Returnata a fost doar cea de 40.Banka mea dacă erau returnate sumele ar fi apărut în contul meu.Ultima 100 de euro fiind transferata pe 16 când transferul este respins în următoarea zi ești informat.Problema fiind ultima depunere .Ce sa înțeleg ING BANK ESTE O GAURA NEAGRA.NU SUNT SINGURA PERSOANA CARE A TRANSFERAT BANI ÎNTR-UN CONT ÎNCHIS. ING BANK ESTE O ZONA CREPUSCULARA.AM SESIZAT TELEFONIC FARA NICIUN REZULTAT
PERSOANELE ACREDITATE CU FUNCTII POT FACE NISTE CONTROALE IN ACES SENS.NU SA INTAMPLAT DOAR O SINGURA DATA.POATE FI EROARE UMANA SAU SISTEMUL DUMNEAVOASTRA DA ERORI.NU RECOMAND NIMANUI.NU CRED CA PERSOANELE DORESC DISPARITIA BANILOR ÎNTR-O BIROCRATIE UN SISTEM ONLINE DEFICITAR SI O GAURA NEAGRA.

It works very well.
Congratulations!

1. Called customer service 1 month ago to update my information
2. Customer service said all ok and will come back if more info needed
3. 1 month later I get sms that account has been blocked because I did not update my information
4. I call customer service again and ask why they blocked account
5. customer service says I need to send proof of address, I say I already sent a copy from the driver's license 1 month ago and ask if that is not enough then customer service says they can see it
6. Customer service asks AGAIN about employer name and business area. I told them the business area again and asked why was I not contacted
7. Customer service says they tried to call but I did not answer and I asked why was I not sent an email in the age of technology
8. My account is now blocked and I asked when will I know that the "data update" is complete
9. They told me to wait for them to contact me because they cannot tell me when my information update will be validated

After years of working with this bank I was overall happy with it and was under the impression that I have a good deal with them. Yesterday a charge was made on my bank account without my permission and instantly I called customer support like a normal man to block the transaction. Not only they can’t help me with a simple request of a chargeback/refund. Apparently after all the security they have people still can charge you money without your consent. No 3d secure or nothing. I told them I don’t recognize the transaction and I didn’t do any setting or contract. The customer support agent just told like she didn’t even care to go to the app and that there is nothing she can do. I found another bank which provides me with everything I need and more. Not to mention ING HomeBank app interface which looks like underpaid college students did it. At least on my other bank I can request straight from the bank a chargeback. That’s why I moved most of my money to the other bank.

Worst Bank ever.
No Customer Service,
Block Account for nothing, for opening you must Contact the CEO.
Nobody can Help you , always new people there with
zero know how.
If you have a Business do not open here a account it will be end with a total deasaster.
I have been 10 Years working with this Bank.
Have move now to a other Bank.