Infinity Collectables Arvostelua 

On 29 May 2024 I ordered the following from you:
Iron Studios DC Comics Raven 1/10 Art Scale Limited Edition Statue.I paid the full amount of £224.99 by paypal.The reference number for my order was #1489670. Figure was meant to be delivered November 2025.
I never got the figure and they don't respond to recorded delivery letters and to online contact form on their website, to get a refund...AVOID at all cost.
This supplier sells figures he doesn't have, take your money and deliver nothing!!!!

Ordered Xmas present via Shop app.
A stranger things repro cap.
Never arrived or updated on order.
Couldn't get through to company via app. Said company not listed.
Finally approached them via email but have not had any response.
Sent copy of URL to cyber crimes centre as I began to doubt companies validity, existence and concerns regarding security.
I've closed Shop account & sent final email to company website.
All I wanted was a refund.

I'll update if anything else transpires.
Judging by other reviews the company has traded online, just not with me apparently.

M.A.R.

Quick shipping, lovely packaging.

Great sellers. Fast delivery. Will order again. Reccomend to friends :)

I purchased a preorder item on 5/2/2025 with an expected release date for July August 2025. I still haven't received the item and there has been no response from emails I have sent. I opened a dispute with Paypal but since it's been over 180 day they denied my claim. I didn't file sooner because I assumed the item wasn't released yet. There is no way I can find to open a dispute with this company from their website or a number to call.

Be very careful of this company, pre-ordered and paid for some items in November. These were for my Grandson for Xmas. I appreciate some were not in stock until just after Xmas but constantly ignoring emails when inquiring about my order. Would not recommend

Been waiting over a year for pre ordered items and no response and just get the same standard email response each time for the last 6 months and nothing else.
Very poor service!

Have been trying to get in touch re 2 orders- 1 is from December and is faulty, i have emailed more than 10 times & filled out the online form repeatedly and never gotten a response.
The other is for a pre-order i placed in Dec that still hasn't arrived but payment has been taken. No responses to ANY of my attempts at contacting, really really disappointed.

Terrible ordered from them October still not arrived by end of march. Messaged and no reply’s from customer service.

Don't trust/use this website. Stole my money and never even tried to dispatch my order. Kept telling me my order would be sent once they had stock, then just randomly cancelled my order without notification amd did not refun the money.

Fantastic seller, great products that are packaged well and sent quickly.

Everything as it should be. Great people to buy from, would recommend.

absolutely horrible. had a pre order for a figure that was set to release in november. it’s now march with no shipping updates (the figure has released everywhere else). i’ve tried to contact customer support twice and heard silence. do not order from here!

The worst experience I have ever had with a company. Zero communication, impossible to get hold of, you never receive your product. Feels like I have been stolen from at this point. Still trying to get my item a year later. My partner had exactly the same problem. Never again

Ordered something for christmas 2025 its now 2026 coming towards end of March and still no item or refund let alone someone speaking to me! Absolutely outrageously and I want to take this legal now!

Good communication and good delivery

Helpful good prices good products

These streamers are amazing always lots of bargains to be had and always communicate with us... they are so funny I always watch and buy from their shows... if you haven't been on levelup yet WHY haven't you you definitely missing out, i guarantee if you try their stream out you will definitely go back

Terrible experience did an order on 9th January. I sent 3 emails and a message through their website to ask when I would receive my order. The only response I received was one automated response to the message I submitted through the website. I sent an email saying if they had not replied by the following Monday I would contact PayPal to request a refund. On Sunday 15th March paypal sent me a message to say Infinity Collectables had issued me a refund on 15th March 2026. Today 20th March 2026 paypal again contacted me to say the refund did not go through! I contacted paypal opening a case and they issued me a refund. Infinity Collectables never even sent me a cancellation email. Terrible experience would never buy from again.