Indra Renewable Technologies  Arvostelua 

The charger is absolutely useless. Company appear keen to help but then never reply, ‘install firmware’ which never works. Installer came out and didn’t seem to have any clue. Been without a charger for 6 weeks now and back in the never ending call back queue. Resorted to using a granny charger which is slow but reliable.

I have been an Indra customer since having an Indra charger installed by ChargedEV in 2019. With the latter moving away from support, Indra have moved in. Unfortunately, this charger suffered from a lightning storm and ended up dead so I phoned Indra for help.

Amanda was keen to help and conduct a sale and was initially very helpful, advising me on a discount for an upgraded charger and a 2-3 week wait for installation. However, it was concerning that once the money was transferred, Amanda ceased to correspond.

The colleague who took over was Mitch, who emailed me requesting confirmation that the new charger had arrived. When the charger arrived, via FedEx, which I duly did and received no response from Mitch. In fact, it seems Mitch is so busy that he was unable to answer few if any emails!

So I waited for 3 weeks.

Then I phoned Indra and was met with a customer support queue that was 17 long. I left it half-an-hour and phoned again and was again met with a queue of the same length!

So I re-phoned and given this is an active purchase, selected Sales instead and spoke to Jody. She was most helpful but struggled to find my order on the system so would phone me back in 10 minutes. Well, she didn't phone back but I received a curt email from Mitch, informing me that my order was with their sub-contractor. That was it - no giving them a nudge or explaining who the contractor was; the implication being that I just have to wait.

Therefore, I gave it a few days and emailed Mitch on Monday morning. Of course, he never responded.

Phoned again 2 days later and thought it courteous to go via customer support only to find the queue was, this time, 14 long!
Consequently, I switched to going through to Sales and again spoke to Jody who remembered our previous call. To her credit, she kindly understood the problem and explained that Indra sub-contract all their installations to We Power Your Car. Jody told me that Indra had chased this company twice already, apparently, and were still waiting on an install date.

At that point, I requested a refund.

Ironically, I went to the gov.uk website, entered my postcode and found a local installer in my area. After phoning them, they arranged the install the same day and a new charger has been installed inside of a week.

Maybe, "go local" is the takeaway but the moral of the story is customer support and logistics badly need looking at Indra.

Very disappointed that the charger is now offline due to connectivity issues. It doesn't connect via our home router so we now can't charge as flashing purple. Followed the advice. Called Customer Support and very disappointed to hear them almost tell me gleefully the only solution is to buy a new one.

We have only had the box for about 4.5 years and I would have expected it to last a lot longer. I asked about repair and told out of warranty so basically washed their hands of us. When pushed an engineer can come out for £250 and then they may not find a fault. This issue has happened twice before where it is flashing purple and it was fixed remotely. I asked about paying for this repair and happily told it's not an option as it is out of warranty.

Was sent an email with links to buy a new charger, no offer of fitting it or explanation of offers available and what would be best for us. Agent was not interested in finding out our needs and now we have no charger.

Will not be buying another charger from Indra and will also tell people who ask for recommendations that this is not a good company to use.

Great support by email, even for a charger I bought 'technically' second hand

I’ve had a Smart Lux for over two years and still I have problems with the unit. It goes “offline” on a regular basis and when I’ve asked for support it’s been almost non-existent. The app sends you round and round in circles at times when trying to get information. I’ll probably replace in due course.

Fantastic UK company offering state of the art solutions to renewable technology. I have one of their ev car chargers on my wall (Indra Smart Lux) it is a brilliant bit of kit, reliable, easy to use and very easy on the eye. Their customer service is first class, I emailed them on a Sunday evening with a connection issue and on the Monday morning they emailed back said that they had checked my connection and had upgraded my hardware remotely to resolve it. Great service.

Very bad customer service. We bought an EV charger from Eco Wizard, who sell Indra EV chargers. The charger turned out to be a faulty one and perhaps a used one, returned by a customer, since it had error logs from before I bought it, confirmed by INDRA. Contacted Indra and they said they will send a replacement. Few days later I contacted them to check for a delivery date. The response from the customer care operative was condescending , to say the list. Her answer was, I can't tell you when it will be dispatched. You will know when you get it!! They only talk to each other over emails. The customer care will blame the Booking team and Booking team will blame the warehouse team. The process is annoyingly disjointed. They don't talk to each other. Only emails!!They have no way of escalating an issue internally and they are quite casual about it. They do not care!! May be a little training in customer care or common decency or common sense will go a long way. I am still waiting for the replacement, by the way!!

Had this charger for 2 years - always playing up. Constantly letting me down when I need it. Wish I wouldn't have gone with this provider.. Given up with trying their support.

Horrendous charger. Charges when it wants. The App is completely useless. Boost button works when it decides. Standing at night just trying to get a charge for the next morning is absolutely sole destroying. Stay well clear.

Excellent professional advice from Jack. Returned my calls and ensured my query was resolved with clear explanations. Very reliable EV charger with very helpful staff. Would recommend.

5 stars for the member of staff working for customer support, but only 3 stars for the misleading information published online and through the app. It's time Indra addressed this issue regarding reconnecting a charger when it loses wifi connection. I spent the best part of an hour trying to reconnect my charger only to realise the instructions are rubbish. Customer support had me reconnected in under a minute simply by giving me the proper instructions!!

Had a little trouble setting up the charger and to connect to the internet. However Andy from Indra was really helpful by providing me the detailed information to install. The charger has been really good till today. Thanks Andy i would recommend everyone to opt for Indra as they have a very competitive price in the market.

Had no car charger for 4 weeks asked for a manager call back a week ago but nothing. On hold for 40 minutes. Stay well clear of this crap company.

Had a slight issue after set up but it was resolved quickly and efficiently. I was kept informed of the progress and the sparky who did the installation was top notch.

My experience with this company so far has been outstanding .
Quick to respond to emails and questions and so far happy with my electric car charger and the service I have received

Great customer service. Had an issue connecting the charger to the new router - solved quickly. Jack was lovely

Purchased a house that had a Indra smart pro charger installed the first sign of problems were getting this transferred over into my name at the time of the initial transfer I was told as I effectively never purchased the unit. My warranty was instantly void. Roll forward 6 months I was having issues with connectivity only to find that Indra had switched off the 3G dongle inside so I had it hardwired to my router. 12 months later it would not complete a full charge and kept getting a red light contacted Indra support the only time you can ever get through to them is 830 in the morning was advised it was a problem with the metering chip inside and my charger was safe to use as long as I kept restarting it the guy on the phone I spoke to Jack was very helpful said on this occasion they would assist me under warranty move forward three weeks i then receive an email saying no, you are not covered by warranty. I have now had an alternative charger installed. from myenergi that is so much more user-friendly than the Indra.
Upon investigation when the new charger was being installed we found out internally. The main power wires were very close to setting on fire so therefore the fact that I was told my charger is safe was actually incorrect and could’ve caused major damage to both my property and vehicle and maybe even my life as a vehicle is charged overnight at cheaper rate

I would not recommend anybody one of these chargers

I had a regular and recurring problem with my wall charger. Having sent a fairly detailed email to the support team, Andrew got back to me within approximately 24 hours with what he claimed was a fix, activating a mode on the charger remotely.

This fix has led to me achieving one full charge overnight (so far) and no further instances of the charger deactivating prematurely.

As far as I can tell, this has fully resolved the issue is been having, which is a huge relief.

Many thanks.

Recently updated my home network equipment and had excellent support from Mitch getting my car charger reconnected to my new router.

Needed advice to restart an Idra Pro Smart charger. Communicated by email on this occasion but have always found the service patient and helpful.