Imperial Fragrances UK Arvostelua 

Terrible customer service! Sent 3 e-mails, I didn't get any answer.
It was said that i get tracking number for the shipment, but i didn't get it. Asked about it, didn't get any answer.
I got an e-mail that I get refund for a part of my order, on my question why, didn't get any answer.

I just hope i receive my order, but this will be my last order via this site unless they improve their customer service. It's really a shame!

Edit: we solved it via chat, i am glad that they response via chat so i will edit my first review and give them 5 stars because of their effort to solve the problem.

I like the perfume and especially the little sample sprays.
Quick service and please all round.

Fast delivery product exactly as expected and very convenient compared to carrying aftershave bottles on nights out! 100% buy from them many more times in the future… life saver

Very helpful service, quick to reply and friendly. All products were exactly as expected and sprayers were excellent. Price is very reasonable compared to competitors and the free gift just sold it! Definitely will use again.

Not sure what the bad reviews are about. I ordered Tuxedo, Layton, Eden roc and angels share 2ml samples. All legit. All came within 24 hours of being posted. I could've got them cheaper on Facebook fragrance groups but the fact they offer klarna made it more tempting.

For reference, I own over 50 full bottles and have been collecting for a long time. One thing I did want to say, the tux clone from Maison Alhambra is 95% as close to tuxedo by ysl but tuxedo has this special, deep, expensive smelling patchouli note that the copy doesn't have.

Anyway 5/5, all legit, quick delivery.

Good prompt service. Received my samples very quickly.

Easy ordering, fair price and quick despatch/delivery

Everything was packaged very neatly and labelled as well! Also, very fast shipping! I will definitely be using them again in the future!

Really pleased with my purchase and fast delivery.

Was looking for a sample of Phlurs Missing Person without having to fork out £96 for a bottle. I got a 1 ml sample from her for £5 and it was delivered quickly. Would definitely order other samples from here to try

Perfect company and item thank you so much

Very easy, speedy transaction, thank you very much.

I liked the packaging, but the vials leaked and the names of the fragrances rubbed off. I can make out two of the 4 scents ordered.

My order arrived and a red flag was it had the wrong colour. I enquired and was told it was just a batch difference. I was a little suspicious that maybe it was one of the "inspired by" fragrances rather than the original. So I sprayed to check anyway and it was definitely wrong. I got in touch and was asked to return it, which I did at my own cost.

I then had no response from the company after 2 emails over the period of a week, so I did a paypal dispute which the company promptly accepted and refunded me.

So they did refund me and quickly after I started the dispute but wrong fragrance, extra cost for sending it back and I had to chase them plus eventually paypal dispute. Not ideal. I suppose if you use them, use paypal so you can be protected.

**Edited to one star for trying to have my review removed

Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £20 I lost to them.

In response to your reply it was a small late night order that I forgot about. Only when I decided to purchase further samples did I realise the originals had not been received.
It’s only £20 so no issue. However for good customer service/relations you had other options.
All the best

Great service! Will order more when feel the need to sample a new fragrance.