I cannot praise this company enough. Not because the first attempt at delivery went well (it didn't), but because they did absolutely everything (and more than anyone else has) that they possibly... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great parcel box, looks very smart. ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly th... Näytä lisää
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Great choice of products. High quality product that does the job perfectly. Great service, and all at a reasonable price. Highly recommended.
Yritys on vastannut
Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product. When we contacted customer service, we were sim... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Yhteystiedot
Basin Bridge Lane, CV13 6JJ, Nuneaton, Yhdistynyt kuningaskunta
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4,3
Erinomainen
232 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Didn't take long to come and the post…
Didn't take long to come and the post box is very sturdy and looks modern
30. heinäkuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for your review.
We’re pleased it arrived quickly and that you’re happy with the sturdiness and modern look. That balance between strength and clean design is exactly what we aim for.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Terrible experience
Terrible experience. I had a notification to say my item was being delivered, so made sure I was home, to then be notified on the day my delivery was cancelled. I had akso arranged for a handyman to come the next day to put the postbox up on the wall, which of course had to be cancelled. I tried numerous times to telephone the company; no one answers. I emailed to be told a cock and bull story. When the post box arrived, it should be noted there are not any instructions included. There were scratches on the front of the box and the cover over the opening for the letters to be posted is slightly bent. Yes, I could have complained again, however I have family issues currently that take priority over this.
It should also be added that a near identical letter box can be found on Amazon for £40- so nearly a £100 cheaper!
24. heinäkuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
We’re sorry to read this, as it’s never our intention for a customer to feel disappointed.
While we dispatch within the timeframes stated at checkout, delivery dates are ultimately managed by the courier and can occasionally change at short notice, which we understand can be frustrating.
If an item arrives damaged, our standard process is to request photographs so we can assess and arrange a replacement where appropriate. We always aim to resolve such matters promptly and fairly.
We also recognise that while some products may appear similar online, differences in materials, finish and construction can significantly affect quality and longevity.
We take feedback seriously and continuously work to improve both our products and communication.
The I Love Parcels Team
Engineered for elegance. Built for life.
Very happy customer
Fast free delivery, easy ordering. I am very happy with my wall mounted post box even the postman commented on it saying it was one of the nicest he has seen, the box has a wide slot for post so ideal for larger letters/small parcels, great design with bar inside to stop post falling out when door opened. Over all very happy.
26. heinäkuuta 2023
Vastaus yritykseltä I Love Parcels
Hi Trudi,
What a lovely review — thank you.
We’re so pleased you’re happy with your wall mounted post box, and we have to admit, we love that even the postman approved. That’s always a good sign.
It’s great to hear the wider slot and internal safety bar are doing exactly what they’re designed to do. Practical, secure and good looking is the goal.
We really appreciate you taking the time to share such detailed feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Excellent product and prompt delivery.
26. heinäkuuta 2023
Fast delivery
25. heinäkuuta 2023
Well worth the money
Delivery was quick well packaged love this postbox look great on the wall goes well with my new door
4. heinäkuuta 2023
Fast and efficient service
Fast and efficient service. Customer service was excellent. Had a problem, which was resolved without fuss.
Very impressed
11. heinäkuuta 2023
Took ages to finally get the product as…
Took ages to finally get the product as it was out of stock
I was offered an alternative for another 100.00
When the item was in stock everything went well
We have not used the product yet as we are now waiting for the gate installation team to come back
2. heinäkuuta 2023
Vastaus yritykseltä I Love Parcels
Hi Jon,
Thank you for your review.
At the time, the product you were initially interested in was out of stock and therefore not available to purchase. Once it returned to stock, your order was placed and dispatched within our normal processing timeframe.
We did suggest an alternative model as an option while you were waiting, along with the possibility of adding a finishing frame, but appreciate that you preferred to wait for the original item.
We’re pleased that once the item became available, everything proceeded smoothly, and we hope installation has since gone well.
The I Love Parcels Team
Engineered for elegance. Built for life.
Quick delivery & keeps you up to date…
Quick delivery & keeps you up to date with delivery.
The post box is very sturdy & looks great.
2. heinäkuuta 2023
Everything was smooth and as expected.
2. heinäkuuta 2023
Great product
Great product, just what I wanted for receiving parcels when I am away. Quick delivery too.
27. kesäkuuta 2023
Very good service thank you
15. kesäkuuta 2023
Recommended
Speedy service, great product. Could have done with fixing instructions in the box (the ones on your website weren’t working).
8. kesäkuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for the recommendation — we’re pleased to hear you were happy with both the service and the product.
At that time, installation guidance was hosted online, and we’re sorry if the link or access to it wasn’t working as it should have been. Since then, we’ve improved how our installation information is provided to make it clearer and easier to access.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Something went wrong with the delivery…
Something went wrong with the delivery via UPS.
UPS advised us of a delivery day, we waited but nothing happened. Next day, UPS sent a phone message to say they could not deliver because the address was incomplete (the house number was missing).
I informed Iloveparcels saying that their confirmation order showed the full address so would they sort out the issue, please?
2 days later I got a sorry message from Loveparcels saying they forgot to tell me that the issue was sorted.
Next day, unaware of a message from UPS sent to me at 23.30hrs (I was asleep); I proceeded to an appointment in another county. Where upon I checked my messages which said that I was to receive a parcel that day (I was not there)
Next day at home I found the parcel left in the driveway (odd, as it was supposed to be signed for!)
Two days later a UPS driver turned up at my home asking for a signature, if I had received the parcel.
I signed.
So was it Iloveparcels or UPS that caused this inconvenience ?
Luckily, the 'post box' was packed properly, the outer package suffering only slight damage from being tossed around in a delivery van. The item was ok.
Odd that a 'Post Box' had trouble being delivered ??
5. kesäkuuta 2023
Vastaus yritykseltä I Love Parcels
Hi,
Thank you for taking the time to explain what happened — we can understand how frustrating that sequence of delivery messages must have been.
The address details are transmitted directly to the courier exactly as entered at checkout. In cases where a courier flags an “incomplete address”, it is usually due to a scanning or routing issue within their network rather than missing information on the order itself.
It does appear there were mixed messages from UPS regarding delivery attempts and signature requirements, which understandably caused inconvenience. While we rely on third-party couriers to complete the final delivery, we do step in where needed — and we’re sorry we didn’t update you sooner once it had been resolved on our side.
We’re pleased the parcel box arrived safely and that the packaging did its job.
Thank you again for your feedback — it’s appreciated.
The I Love Parcels Team
Engineered for elegance. Built for life.
Customised parcel box
I have ordered a customised parcel box. First of all, the value for money was great. The box was successfully fitted and looks great. Secondly, the number sticker got damaged in the process and when I contacted the company, they not only responded straightaway but also sent me a replacement free of charge. Amazing product and even better service. Thank you.
14. kesäkuuta 2023
Oma-aloitteinen arvostelu
Good solid box
Good solid box which doesn't distort when screwed to a natural stone uneven wall.
4. kesäkuuta 2023
I ordered a letterbox because we were…
I ordered a letterbox because we were moving home.
When it arrived I found that the letterbox lid would only open by lifting the left edge of the lid, it was obviously distorting and jamming. I reported the fault but the person at the other end could not understand the nature of the fault and asked for a video. I emailed a video but unfortunately for them, instead of receiving a reply I received a request to rate their service.
15. toukokuuta 2023
Vastaus yritykseltä I Love Parcels
Hi James,
Thank you for your review.
We’re sorry the original letterbox arrived with an issue, particularly at a busy time while moving home. From the description and video provided, it appeared the distortion was likely caused during transit.
As part of our standard process, we ask for photos or video when damage is reported so we can assess the issue properly and resolve it quickly. Once we received your video, a replacement was dispatched the same day.
We apologise if the automated review request was triggered before the matter had been fully concluded — that timing was unfortunate.
We’re pleased we were able to resolve it promptly and hope the replacement has performed as expected.
The I Love Parcels Team
Engineered for elegance. Built for life.
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