Hunters Arvostelua 578

First-time Renter Experience and Feedback on Renting Process

As a first-time renter, I sought a property in Barnet through your website and was assisted by Gemma. Unfortunately, frequent annual leave made it challenging for her to manage her responsibilities, causing delays in resolving issues promptly.

I want to stress the importance of providing adequate coverage during a tenant’s absence to ensure smooth operations. In my situation, the resolution process was prolonged due to the lack of responsiveness from your agency.

Upon visiting the property, I met with the landlord or their partner, who mentioned that renovations were carried out, maintaining the quality as per the original listing. The property was well-kept and in excellent condition. My offer was accepted, and I paid the deposit.

Hunters Review utilised a third-party inventory company to inspect the property. The inventory report, while seemingly accurate, included photographs labeled as “Professional” or “Hotel Clean.”

I scheduled a date to collect the keys and sign the necessary paperwork. As a first-timer, I was not familiar with all the procedures. I later learned that I could have viewed the property before signing the lease, a step I regret not taking.

Despite this experience, I would not expect such a lack of attention to detail from a well-established estate agency. I hope this feedback will be considered to improve future interactions.

January 13, 2025

I visited the estate agent to sign the lease agreement and collect the keys. Upon arrival at the property, it became apparent that professional cleaning had not been conducted. I provided photographs to support this claim, shared with the estate agent, including the inventory report. The report omitted crucial issues, which is concerning, as it could affect my deposit if I decide to vacate the property. However, the estate agent informed me of a seven-day window after move-in to address any issues.

I requested information about parking availability included with the rent, and will supplement this with photographs of the parking area.

In the bedroom, I discovered mould on the windows and poorly applied anti-mould paint. I will furnish photographs to highlight these issues, though an in-person inspection would be more revealing.

I raised these concerns with the estate agent, as they manage the property. Despite providing photographic evidence, the agent did not conduct a pre-move-in inspection, relying instead on the third-party inventory report’s description as "Professional or Hotel Clean.”

I requested to terminate the tenancy to avoid payment of fees, but it was too late. Mould and damp are serious issues, especially in a bedroom where my child frequently visits.

Upon reviewing UK rental laws:

2. Did You Sign the Contract?
Yes. Signing the contract typically binds you to the agreement, including paying rent. However, if:
The landlord misrepresented the property's condition (e.g., concealing dampness), you may argue the contract is invalid.
The property is uninhabitable due to dampness, releasing you from liability.

The landlord released the 12-month contract but insisted I pay rent until a new tenant was found. I disputed this on legal grounds, citing misrepresentation. The assertion was rejected, and I reluctantly accepted their stance, forcing me to find alternative accommodation while they retained my deposit and intended to collect one month's rent.

The estate agency claimed I had not provided enough opportunity to resolve the issue, prompting me to send the following email:
New inventory was completed during my stay.
The bedroom dampness was assessed and addressed.
End-of-tenancy cleaning was performed, supported by photographs.

The landlord declined all rectifications, opting to proceed with a new tenant. I presented photographic evidence to illustrate the property’s condition upon departure.

This experience has been educational, albeit financially costly. It serves as a cautionary tale for prospective renters with this agency. Conducting thorough checks before signing a lease is crucial, as the agency appears lax in its duties. Improvements in proactivity could enhance their service significantly.

Photographs substantiating my claims were submitted to the estate agency on the same day.

This was the Hunters in High Barnet

Always happy to deal with Tracy and Alison from hunters. I have rented a property for nearly 4 years and really pleased with the efficient service they provide. I would definitely recommend
Many thanks

I recently sold my London flat through Hunters of West Hampstead and was impressed with the support and professionalism from first contact through to completion. Reuben John and his team helped to make this stressful period bearable leaving me to concentrate on everything else. A better agent in the area would be hard to find and would not hesitate to use Hunters again if the need arises.

Would not recommend this estate agents to anyone, they're unprofessional, Some of the staff are quite rude. Not proactive, they take agesss to reply to whatsapp messages which resulted in losing viewers. They also lied- told me the photographer was on the way 3 times (i chased as he didn't turn up) to which the branch manager turned up 30/40mins later.

I recently sold my property in Linnet Close Thamesmead. The Abbey Wood team were extremely supportive, and their customer service was outstanding. I am grateful to have used them and would highly recommend them.

We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!

I have been struggling for months to find a decent flat to rent. I tried several letting agents, but none of them could find a suitable place for me. However, I finally found Hunters Letting Agents, and I want to thank Amy for guiding me through all the necessary steps to secure my flat. I would highly recommend Hunter Letting Agents to anyone in search of a rental property.

Hunters Filey excellent easily deserve five stars particularly Aimee and Beth. Overall this Estate Agent is one of the best we’ve ever dealt with I don’t understand the low review for Hunters overall, but that cannot be applied to Hunters of Filey.

My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters

Agent hung up on me when i called to enquire about a property

I've lived in a Hunters rental property for almost 4 years now, and I'm very happy with the service, thank you. Russell and the team are really helpful and make everything easy to understand. Highly recommended!

Hunters Bradford recently sold our house and we found them to offer very poor services. Communication was poor they did not deliver on their promises from the initial sales pitch. Our sales negotiator never once rang us. Robert was the only person to ever return our calls, the app was never up to date and they did no work at all in assisting with the actual sale. We had no viewers as we found a cash buyer before it was even marketed. Should have pulled out of the sale before the marketing was done but was advised to continue. Ended up paying a huge amount for only a very small part of the service that of vetting the cash buyer. Marketing was poor standard communication poor standard and support non existant I would never use again and recommend to stay clear.

Hunters (Harlington)- The agents and landlords prioritize money over tenant well-being and are quick to take your deposit while ignoring maintenance requests. Despite multiple issues in our apartment—including faulty electrical work, mold, and poor plumbing that allowed mice to enter—nothing was addressed. However, the landlord was eager to withhold our deposit to "fix" these issues, only to rent the unit out immediately without making any real repairs. Communication is terrible; agents rarely respond to emails or resolve concerns but are quick to chase tenants for payments. Be cautious when dealing with them.

I am reviewing Hunters Bromley & Chislehurst franchise, which is somehow managed by Adrian . Upon requesting a visit to value my property, Adrian has indeed attended, although he has refused to provide a valuation of the present condition of my property. I am unsure of the reason ,probably due to not being capable to value the property. As a such i would not recommend Hunters Bromley & Chislehurst branch as I found Adrian unprofessional and a wast of time

We used hunters to put our house up for sale in October 2024. Despite a few problems with surveys etc Hunters manged to sell our house to a cash buyer. the communication and updates during the process were very clear and professional. Selling a home is a very stressful experience however hunters helped us throughout the journey

We had a very complicated chain, without their support I think we would have lost our buyer. We were grateful that they had a sales progressor who was able to speak to everyone in the chain, something that only independent agents have, this meant that after 8 months from accepting an offer we finally moved.

very shoddy business practises, delete call logs accusing clients of lying, never answer the phone. Don't chase up a sale no feedback Wouldn't touch them with a barge pole

The flat has no heating and the boiler is not working, while the agent claimed that they are working fine during the viewing. The engineer said it takes 3-5 working days to get the parts to fix the boiler, my 8yo has to live in freezing cold apartment for more than a week. The agents just sent us 2 portable heaters and said we have to bear with it.

Hunters Otley office recently sold my property for me. I found the team to be helpful, offering sound advice and guidance throughout the process. I recommend them highly.

If you’re a buyer or a seller I’d avoid. They put properties on Right Move that are inflated in price, and then they say the vendor wants more money than the guide price.
Sorry but if the vendor wants for example 350k for the house, do not put the price as 330k on Right Move, then start a non-existent bidding war. This has happened 3 times with this company, which makes me think it’s their terrible tactic.