Huboo Tech Arvostelua 

Our customer service team has received a 5* experience from Max in the Technical Support team. He is always very responsive and thorough in his explanations/ assistance and has been a huge help in resolving our tech issues. Very grateful.

Suzanne is our main point of contact and always responds promptly to each item with as much info as can possibly be provided. Only a good customer service experience with Suzanne and the rest of the Huboo CS team

Destiny has been great 👍

She always takes time to fully understand the customer needs and responds in a professional polite manner.

A credit to Huboo.

Now if only everyone was as good at their job as Destiny...

I wish you all the very best with your future career Destiny.

Best wishes,

Adam

Huboo Customer Service is consistently of a high quality, and all of the staff are helpful. friendly and knowledgeable. Can recommend all of the team, including Destiny

Helped me solve my problem with country exclusions

We've received consistently excellent technical support from Maximillian at Huboo, particularly on recent cases this year. The responses have been prompt, knowledgeable, and genuinely helpful in resolving issues efficiently.

Been great!

Trabajar con Huboo ha sido una experiencia increíble. Como 3PL, han demostrado ser extremadamente eficientes y confiables. Desde el inicio, se han encargado de todos los aspectos logísticos de manera profesional, asegurándose de que nuestros pedidos se gestionen de forma rápida y precisa. Además, su plataforma es fácil de usar y muy intuitiva, lo que hace que el proceso sea aún más sencillo. Estamos muy contentos con su servicio y sin duda recomendaría a Huboo a cualquier negocio que necesite un socio logístico de confianza. ¡Un 10 en todos los aspectos!

Seriously, this company is a complete mess. The fact they wanted Trustpilot reviews before I even onboarded should have been a massive red flag, but like so many others, I got sucked in by their advertised low shipping costs—which didn’t stick around. Huboo has gone completely downhill, and my experience proves they’re just money-hungry and totally untrustworthy. I’ve had so many parcels go missing and been hit with random charges.

After finally having enough, I’m trying to get out, and out of nowhere, they slap me with a £106.48 account closing fee. No details, no breakdown of costs—just some vague excuse about needing to "complete the account closure" and "addressing any outstanding details related to your hub." Complete nonsense.

The worst part is, I don’t have any inventory with them anymore. There’s absolutely nothing left for them to be charging me for. So what am I actually paying for in this account closing fee?

Seeing other reviews, it’s obvious they’re losing clients at an increased rate, and now they’re desperately trying to milk people for extra cash as they leave. If you value your small business, do yourself a favour and avoid Huboo. They’re not worth the stress or the cost.

This is my third attempt to reach the support team via Trustpilot, as all direct communication has failed for months. Don’t be misled into thinking that responses or shared forms lead to any real actio - no one follows up. Save yourself the frustration; it’s all an illusion of customer care with no actual support

This is my first time writing a review on Trustpilot, but I hope it helps prevent others from doing business with Huboo.

They will overcharge you 100%. From the start, they "accidentally" entered the wrong weight in their system, making our parcels significantly more expensive while still shipping our parcels for the lower weight and keeping the difference to themselves.

Out of good faith and simply being busy, we didn’t scrutinize the invoices closely until the charges no longer made sense and we had to go through everything.

This happened multiple times. When we pointed it out, they admitted it was a mistake, which I could accept once but not multiple times.

After the first mistake I later noticed they continued overcharging in other areas and were raising the prices we agreed on. When I raised the issue again, they stated that, under their new policy, you only have one month to dispute an invoice and that the prices simply increased.

After reading other reviews from people experiencing the same issue and discovering, to my surprise, that the company was on the verge of bankruptcy it became clear that this was intentional, a desperate attempt to save the company at the expense of its own customers. Shameful.

Additionally, they use the absolute cheapest couriers, which led to many complaints from our customers. They claim to offer a service that switches between high quality couriers, but in reality, it's just Evri, and they charge you a premium for it.

Fortunately, we quit and retrieved our products. If you're considering using Huboo and think it might not be as bad as the reviews suggest, ask yourself: why take the risk?

I had an extremely disappointing experience with Huboo. As an e-commerce business owner, I relied on them for order fulfillment, but their service was far from professional or reliable.

First, their onboarding process was chaotic and disorganized. It took weeks to get my inventory set up, and communication was poor throughout. When I finally started using their services, I noticed frequent errors in order processing—wrong items were shipped, and orders were delayed without explanation and arrived damaged without them taking any responsibility.

Their customer support team was unhelpful and unresponsive. Every time I reached out to resolve an issue, I was met with excuses and delays.

To make matters worse, I was hit with unexpected fees that were never disclosed upfront.

Overall, Huboo’s lack of professionalism, poor communication, and constant mistakes have cost me time, money, and my reputation with customers. I strongly advise other business owners to look elsewhere for fulfillment services.

I've been with Huboo since June 2021. They will ask for a top notch google rating right after the onboarding process, why? Because they know they will get honest and poor feedback after one uses their services. When we were looking for a 3PL service, we were assured that they are and will be our long term partners with fixed and transparent pricing. We then increased our inventory trusting on them which turned out to be a nightmare for us. We felt trapped with so much inventory with them and incorrect information, poor customer services, billing faults, missing inventory, late deliveries and dissatisfied customers.

Unclear Pricing: I found their pricing very confusing, adding components of extra packaging resulting in higher shipping & packaging charges, making the costing more than the eventual sales price of products resulting in losses.

Consistent Price increases with Poor Services:
Over my tenure with them, there have been multiple price increases. However, in October 2024, they proposed a sudden price hike to £650 + VAT per month. Our business, once thriving, has experienced a sharp decline due to numerous errors by Huboo. Paying £650 would not have been an issue if they had not mishandled our products to the extent that we had to cease selling multiple items through them. While we strive to keep the business afloat, this sudden increase in price is highly demotivating. When we raised this issue, customer service suggested contacting an alternative 3PL service named HUSTL. Upon contacting HUSTL, I discovered they are not a fulfilment service but merely an app that connects multiple marketplaces. This incident highlights a significant lack of knowledge and training among the staff in handling sensitive queries that impact our business. THEY DONT CARE ABOUT THEIR CUSTOMERS.

Fake commitments with courier charges: They make every attempt to charge higher than committed. We confirmed the shipping price with them for a high selling product and included the same in our final price of the product. After 6 months we noticed loss on the product and guess what, they had doubled the shipping charge even after we confirmed the charge with them before deciding the final pricing of the product. When escalated to them, I had to send multiple requests to them to which they finally said our product weighed as a small parcel, BUT at the time of shipping the weight increased due to the extra packaging which was not even needed on the products as they came pre-packed. It was frustrating that even after checking charges with them I was charged double because no one at Huboo knew the importance of correct pricing. Eventually we had to stop selling and remove the stock because double shipping charges made the pricing uncompetitive and we could not bear the losses anymore.

You pay for their mistakes: I stored a high-value product with them for over a year. Recently, when I sent another unit of the same dimensions, they informed me that they could no longer keep the item as it exceeded their weight limits. They forced a charge of £100 per week to store these two units temporarily (Sounded like a ransom). I explained that I had previously stored the same dimension product with them for over a year, to which they responded that it was "probably" a mistake. I confronted them, stating that I should have been informed of any changes to their dimension rules, especially since the product was booked on the Huboo portal weeks before its delivery. They could have refused the delivery if it did not comply with their rules. They stated that their manager was unavailable on the day and that the previous product was kept by mistake. Given the value of the items, my priority was to remove the product from their facility as they clearly stated they held no responsibility for it. Throughout this ordeal, they charged me over £200, and additionally, because I raised a case with them, they imposed a late payment fee of £25.

This is only half of what I've gone through and would take hours to write about it all but a sincere request to everyone. YOU CANNOT GROW YOUR BUSINESS WITH HUBOO !!

RAMPZALIG!!!!
Ben nu ruim 3 jaar klant en ondanks alle beloofde verbeteringen ben ik nog nooit door welk bedrijf dan ook zo slecht behandeld en heb ik nog nooit zo’n organisatorische en dienstverlenende puinhoop meegemaakt. Het tart iedere beschrijving!
Dit geldt NIET voor het uitvoerende personeel “op de vloer”. Zij doen hun uiterste best, maar het is blijkbaar vechten tegen de bierkaai.
Een korte opsomming:
-compleet onderbemand
-customer service telefonisch compleet onbereikbaar
-customer service per email meestal pas na 1 week! beantwoord
-nieuw opgestuurde voorraad meestal pas 2 weken !! na ontvangst door Huboo ingeboekt
-regelmatig voorraad “kwijt geraakt” ??!!
-zeer regelmatig worden orders met meer producten separaat verstuurd, dus dubbele verzendkosten
-etc..etc..

Ik roep potentiële klanten op GÉÉN klant te worden. Het is voor jullie eigen bestwil! Er lopen momenteel ook schadeclaims tegen Huboo. Een advocaat heeft mij ook persoonlijk benaderd om een gezamenlijke claim in te dienen.

Eerste update: Mijn reactie op de reactie van Huboo:

-Inmiddels dus NA 1 MAAND !! een reactie van Huboo op mijn review gehad. Waarschijnlijk omdat mijn review al 500 keer is bekeken en er inmiddels zowaar iemand wakker is geworden...
-Tot op de dag van vandaag heeft NOOIT iemand van Huboo mij persoonlijk benaderd ! Alles wat zich management noemt zit verscholen onder een steen.
-Medewerkster Maribel heeft me tot nu toe uitstekend geholpen met een aantal problemen in de praktijk en is inmiddels ook alweer vertrokken bij Huboo. De reden laat zich raden.
-De beloftes in hun reactie heb ik al 2 keer gehad in exact dezelfde bewoordingen en daar is tot nu toe NIETS van terecht gekomen. Gaat het de 3e keer wel lukken? Ik betwijfel het.
-WELKE MAATREGELEN zijn er dan genomen? Concrete maatregelen graag i.p.v. vage en nietszeggende beloftes.
-Verzending in de drukke maand december duurt vaak 3-4 dagen ! na het vrijgeven van orders. Uiteraard compleet onacceptabel.

HOPELIJK GAAT ER ECHT EENS IETS GEBEUREN, EN GAAT IEMAND DIE IETS TE ZEGGEN HEEFT ME EINDELIJK EENS PERSOONLIJK BENADEREN. IK BESCHOUW IN IEDER GEVAL DEZE REACTIE ALS EEN BREVET VAN ONVERMOGEN.

2e update:

Ik heb nog steeds NIETS van Huboo vernomen en had dat uiteraard ook niet verwacht. De bekende loze beloftes. Inmiddels hebben andere klanten van Huboo me benaderd en dezelfde negatieve ervaringen met me gedeeld.

De laatste weken tot en met vandaag blijven orders minstens 3 dagen tot zelfs 1 week !! op de status "locked for shipping" staan en wordt er dus niets verzonden.

En als klap op de vuurpijl hebben ze inmiddels alle Google reviews verwijderd omdat die heel erg slecht waren en het bedrijf een negatief imago bezorgden. Mijn negatieve review op Google was inmiddels al 500 keer bekeken.

NIET EENS OVERWEGEN OM BIJ DEZE WAARDELOZE CLUB KLANT TE WORDEN !!

Horrible. Incapable of running fulfillment services. Been for 3 years and nothing but problems, really. Non existing support. Employees with 0 accountability, which I guess is being taught and their culture from top down. A company that cannot deliver. What you read in the news? 100% correct.

Orders get stuck at customs due to lack of correctly providing customs invoices

Tracking of your orders? Sporadically

Customer service phone? In the last 6 months, NO ONE ever picked up the phone

Invoices wrong and when rasing credits, beg for months to have it refunded

We spend annually around 100k to this company, account manager?
Forget about it.
Help needed with Orders sent incorrectly? Forget about it.
Help needed so your orders dont get stuck?
Forget about it.
Proactively on issues?
Forget about it
Dashboard to configure your settings? Forget about it
Tracking information to your international customers? Forget about

They recently were taken over by another company and all pending credits "This belongs to the other company"

I was naive to believe thst over time things would get better after providing extensive and constructive feedback to their surveys. It was and is a s*** show. We are 'stuck' with this company as long as my inventory is with them unfortunately.

My experience with Huboo has been an absolute nightmare. For over two months (since November 2024), they have ignored my termination request, withheld my stock, and tried to charge me nearly £800 for services I did not agree to. If you’re a small business, stay far away—their mismanagement and unethical practices will cost you time, money, and endless frustration.

Major Issues:

1.Refusal to Honor Termination & Deliberate Delays – I officially requested to end my contract on November 28, 2024. Instead of processing it, they kept charging me weekly storage fees and delayed the offboarding process for no valid reason.

2. Excuses & Misinformation – They later claimed I had not completed their “offboarding form” (a basic Google Form, no less), but I was never given a copy for my records. Even if that were true, I had already submitted a full stock withdrawal request before November 28, meaning they had no excuse to keep my stock.

3. Multiple Emails & Calls, No Accountability – I exchanged over 20 emails with their finance team and Huboo Suport to fix their own billing mistakes, which finally got resolved by December 18, 2024. My stock should have been released by December 28 at the latest. Instead, nothing happened.

4. Incompetent Customer Support – In January, I had to reopen the case myself, only to receive a call from a representative who had no idea about my situation and started explaining their process as if I was a new customer. When I insisted they review my case, they suddenly claimed my offboarding would not be processed until February 14, 2025—nearly three months after my termination request!

Excessive & Unjustified Charges – My stock is worth only £150, yet they tried to charge me nearly £800 for continuous storage & fulfilment !!!!!! fees after my termination request was submitted more than 2 months ago!!!

Huboo is completely unprofessional, disorganized, and unethical. They hold stock hostage, overcharge, and drag out offboarding processes for months. Judging by other recent reviews, this isn’t an isolated case—it’s a pattern.

If you’re a business looking for a reliable fulfillment partner, Huboo is NOT it. Avoid them at all costs.

PS: I was asked multiple times during the ONboarding process to leave a review for Huboo on Trustpilot, even before I had started working with them. It is not normal to ask for a review before providing any service, but now the time has come for my honest feedback – and here it is.

Update: As of February 7, instead of resolving the invoicing issue, the number of invoices has multiplied. The lack of internal coordination is causing further frustration rather than a solution.
UPDATE: As of 20/02: After Haboo continued to request the invoices, I sent a few more emails to the credit control team and customer support. I didn’t receive any response for the next one or two days, so I decided to call them. After waiting for more than half an hour, I finally managed to speak with Susane (I hope I’m spelling her name correctly. Thank you so much, Susane!)
I briefly explained the situation and the issues I was facing. She promised to look into it and speak with her colleague Donovan, who was actually handling my case.

Within two days, I received a credit note for almost all the invoices, except for the offboarding invoice. Of course, I had no issue paying that right away. On the same day, I made the payment, and shortly after, I received an email confirming that my stock was ready for collection from their warehouse. The next day, Royal Mail was already there to pick up the remaining stock.

After all the wasted time and frustration on both sides, the case was finally resolved. I truly hope that Haboo’s new owner will streamline these processes so that small businesses partnering with them in the future won’t have to face such issues.

We received technical support from Maximillian Johnson and he was a great help. Extremely fast replies, clear information and screenshots provided. The issue was solved quickly and efficiently.

Working with Huboo Netherlands is really a nightmare. We have been working with them for almost two years sadly, and in those two years WHEN you need help or want to speak to the customer service everything goes wrong. They rarely pick up their phone and sometimes leave it ring for a whole week and then say “the one person who works there was on leave” then you would think they would just turn the phone off instead of letting people call for hours with no answer. They lose packages, they misplace orders, send out incomplete orders and blame it on eachother. The employees don’t even listen to their own manager, which tells you enough. We had to shut off our whole website for a week because we were afraid it might damage our business as Huboo is so bad. Please anyone reading this do NOT go to Huboo Netherlands.

Since they've been bought out it's been a nightmare. Parcels gone missing, support tickets gone unanswered and they have been completely unable to help me with the new EU GPSR regulations despite me having to chase them for over a month to get any info on how they can handle this to support businesses selling to the EU. A shame, since up until the company changed hands they were great. Now it seems to be complete chaos.

Avoid Huboo if you are a small business. Were quite disappointing in their early days with overcharges, incorrect parcel sizes being applied, but most of those issues were resolved (while it required a lot of manual work to check for mistakes for each order). It seems that most Huboo credits were also not automatically applied to the invoices (but that's if you are not on Direct Debit I would assume, so check your situation).

One star is for recently introduced minimum monthly fee of 600 GBP/EUR, only received one email with a short notice. Once you request to leave Huboo, they will additionally charge you over 600 EUR offboarding fees even though most of the inventory was cleared before that and charges were already paid for shipping most of that inventory to Amazon FBA. So 600 EUR extra for clicking few buttons and deleting your account, please :) Avoid.