Huboo Tech Arvostelua 

We’ve been working with Huboo since 2022, and our overall experience has been positive. Their service has noticeably improved over the past couple of years, and we’ve seen steady progress in both efficiency and communication.

There have been occasional issues with inventory management, billing, and order processing delays, but these are infrequent and generally resolved in a timely manner. Overall, our experience has been good, and we appreciate Huboo’s continued efforts to enhance their service quality.

So far for the Customer Support is good. Just for the returns team, please update the file on time, make sure "the 8829 Returns Ecotech List " is the same as the returns quantity that you charged us.

Great help from the Huboo Support and tech team. Always resolve issues asap!

This is our 1.5-year experience with Huboo

Shipping delays happened regularly, explained by “staff shortages” or “technical errors” where orders got stuck. It could take a week of follow-ups and two extra days to ship. Each delay hurt marketplace ratings and sales and meant more time communicating with customers to prevent negative reviews.

Agreement terms changed repeatedly: emails about a 10% cost increase, then a “small increase” doubling the minimum monthly fee (announced alongside an investment round). After our manager left we were told we no longer qualified for a dedicated manager, despite this being in our signed agreement, with no explanation.

Support is difficult to reach: direct emails could simply remain unanswered; ticket replies could take 3–4 days, and follow-up responses typically came at least 5–6 hours later (after a reminder when urgent) or simply the next day.

Billing errors. We were charged for orders not shipped, billed express rates instead of standard (80 instead of 10 eur), and even charged twice for the same invoices. Refunds issued only after manual outreach to Huboo.

Returns were delayed, some taking two weeks or more, some even a month, these I wont even try to list.

Just some cases to illustrate the above mentioned. Unfortunately, the issues were many more than listed below.

Case 1 (October 2024): Shipment Disappeared from the System without any notification while being charged.
A shipment was created in Huboo, our account charged, but it was never sent and disappeared. We were later told the US market wasn’t linked to our account and needed a separate request. There had been no prior information or cancellation notice. Our account stayed charged, no automatic refund; it had to be requested manually.

Case 2 (November 2024): Lost Return Despite DHL Confirmation, Found in 6 Months
An item returned to the warehouse was confirmed delivered by DHL, yet Huboo disputed the proof. After seven emails with no resolution we gave up. Six months later, reopening the case, the item was found misplaced in another area of the warehouse.

Case 3 (December 2024): No Response Regarding B2B Shipment
According to Huboo, B2B orders had to be created via an account manager. In ten days we sent six emails requesting help to create a B2B shipment, no reply. We shipped 66 items as B2C instead to avoid further delay. Ten days later Huboo only confirmed delivery without addressing our request or the communication gap.

Case 4 (February 2025): Shipping Delayed, Shipping Cancellation Confirmed, Yet the Shipping Sent – and lost Upon Return

A shipment was delayed three days. We requested cancellation and received written confirmation, yet it was still sent. The recipient was away, so it came back to the warehouse. Huboo couldn’t locate it for two weeks and found it only after about ten emails, some unanswered.

Case 5 (September 2025): System and Delivery Mismatch
A shipment of four items was created and according to Huboo system one item was cancelled and not sent. However, the recipient confirmed receiving all four.

Case 6 (September 2025): Incorrect Express Charges and Rebilling
Huboo began sending shipments using the express tariff (€80) instead of the standard rate (€10). After we raised the issue, Huboo issued a credit note for the overcharge. However, only four days later, the initial mistaken amount was charged, showing that the credit note had not been properly applied.

General Observations
These are only a few of many similar cases. Each required significant time and effort to get a response and resolve. Support was consistently slow: emails often went unanswered for days, and replies sometimes showed limited understanding of the case history.
All managers we initially worked with (sales, onboarding, account) have since left the company, revealing the staff turnover.

Offboarding and Additional Fees
For the offboarding process, which takes around one month, Huboo required offboarding fee payment. Thus, after the overall level of services influencing the business that resulted in neither refunds nor discounts, there is another extra fee to terminate this cooperation.

Conclusion
Our cooperation with Huboo was marked by repeated operational mistakes, poor communication, billing inconsistencies, and policy changes.
 It required constant follow-ups and chasing for issues that should have been proactively managed by the service provider.
This summary is shared solely to document our experience factually and help other businesses assess potential risks when considering Huboo’s fulfillment services.

Amazing troubleshooting!

Maximillian J and I worked through a number of issue together! He was extremely helpful and we got to solutions! Awesome experience

Maxamillian was very quick to reply and very helpful. My issue was resolved and for Maxamillian I would give five stars, however the review is for the total experience which was slightly frustrating as there were multiple levels of problem which took many emails to resolve. This was made more difficult by the Huboo "self-help" screens which contained out of date templates that made the problems worse.

Destiny was extremely patient and helpful in getting our stock to us - she made the whole process so smooth, nothing was ever too much!

Maximillian was very helpful, and very speedy with his support. My issue with the CSV upload for new listings was resolved very quickly! Thank you.

Always on hand with friendly & proactive support when I need it! Thanks to Suzanne & the team.

I have worked with Holly and more recently Maximilliam from support for almost a year now. They have helped me in so many areas of our business to ensure that our fulfilment runs smoothly. They are both really supportive, kind ad responsive!

Maximillian responded clearly with a detailed response, and a friendly approach regarding the technical issue we are experiencing. Once it was apparent we were not on the same page, Maximillian was able to schedule a call where we were then able to understand the issue.

Fab customer service team! The Huboo customer team always go above and beyond - thanks so much for your support

The technology integration with shopify is amazing! Also the team have been such a huge support all the way through our process and journey

I’ve been using Huboo for over 5 years. In the beginning, the service was great — efficient & reliable. Unfortunately, over the last 12–18 months, things have gone massively downhill.

Orders are frequently delayed, they always have ‘busy’ spells which means orders are locked for a long time (I.e locked ready to ship/not sent) - obviously not great when you offer express shipping.

Beware - Random charges appear on your account. A lot of unexplained charges if you look into things, random £9 charges and After randomly checking one day, I found I have been paying 20p per item sent for an ‘insert’ which I never used.

I raised a few pricing concerns with Huboo around 6 months ago, Greg and Richard amended the pricing on my account, as I have been with Huboo for a long time. A few months later, I receive an email saying, the prices on your account are increasing. Looking into it further, there’s a 10% increase on things sent by Evri, and around £2-£3 per shipment increase on Royal Mail. Shocking!

After enquiring that the prices have only just been adjusted on my account, I got the answer Greg and Richard have now left.

Nothing is ever consistent at Huboo.

Luckily I have always used other fulfillment companies along side Huboo.
If you value your business, avoid using Huboo. Other companies do it a lot better and more efficient.
I will be slowly phasing Huboo out and taking my business elsewhere. Such a shame to see such a downturn.

Victoria the Customer Service Agent was so hopeful from the first initial call, right through to the end of solving the issue I was having. She responded to all of my emails in a timely fashion, and instilled confidence in me that my issues were being addressed promptly and thoroughly

I'm not very techy, but with th ehelp and guidance of Maximillion I managed to get everything set up and running smoothly (fingers crossed). Maximillion couldn't have been more helpful, and showed much patience to get me over the line.

Great experience working with Destiny, Olivia and team. Super helpful and easy to work with

Customer Service is always responsive and pleasant to communicate, our representative Sofi especially. Our only complaint is having over charges in our account very frequently, but they are being resolved after we raise the issues.

We've been working with Huboo for several years now, and Maximillion consistently gone above and beyond to help us resolve any tech issues quickly and efficiently. No matter how big or small the problem, he’s always responsive, knowledgeable, and solution-focused. It makes a huge difference knowing there's someone reliable we can count on — and Maximillion has never let us down.

Suzanne is great and always super helpful when assisting!