Huboo Tech Arvostelua 

Currently, Huboo has returned the package to me and is trying to resolve the issue. I will keep you posted if they manage to resolve it completely.

Something is seriously wrong. Until a month ago, things were running okay—not perfect, but manageable. Now, orders are sitting for weeks without being shipped, and when they finally go out, Huboo is using unauthorized carriers we never approved. On top of that, we’re being overcharged by 50% on these shipments.

Our customers are suffering, we’re forced to issue refunds, and these unexpected costs are straining our business—this is completely unacceptable. Huboo, we need an urgent resolution. Please contact me immediately to set up a meeting with a manager. This issue must be addressed now. If resolved, we will update this review accordingly.

Contact Dopamineo Inc

Was good when using it. Decided to leave due to it not being cost effective anymore. Terrible offboarding process. unable to ship my stock to me despite being a fulfilment company? saying i have to drive to bristol to collect which is hours away. not helpful and threatening email saying if i don’t collect the stock in 1 weeks time that they reserve the right to sell my stock and take the profits from it. absolute cowboys

After being with Huboo for a couple of years with mixed service levels, they have just increased our fees by up to 30% without my agreement and are refusing to reverse this. They have even put in an email to me "I do understand if you decide to leave Huboo, in order to do this please raise a case and you will need to give us 30 days notice to offboard." - quite simply the worst customer service.

Having now read all of the negative reviews on here which seem to be coming in thick and fast, I can now see that this company entered administration a few weeks back which entirely explains the ridiculous and forced fee increases as they clearly need to raise revenue and cash. Even with supposedly new owners, it is quite clear that price increases are going to be inevitable to turn around this failing and loss making company.

Please avoid using this company - it'll quite literally cost you if you don't.

Where to begin. This company has a supreme arrogance like no other. A terrible service in the run up to Christmas and then we get an email on Christmas Eve to say they have been “acquired”. No apology or explanation for courier issues, just brush it under the carpet - all is fine. The truth is, they have not been acquired. This business has gone into administration - look it up on companies house. Further, a quick google of Huboo today reveals a BBC article where the they officially responded to somebody they owe £200k to by saying that matters before 23rd December are “not a matter for the new senior team”. So, in effect if they have lost your stock or owe you money - you are screwed. The arrogance to wipe the slate clean and pretend everything is going to be great whilst also saying that everything before Christmas is not their concern or priority. I also looked up huboo on LinkedIn. One of the new owners was aggressively arguing with somebody that posted about the administration telling him to “lawyer up”. I think it’s best to avoid this company at all costs.

feel I need to put people onto whats really going down with Huboo. Running a drinks brand and my team reporting to me all sorts. Honestly, what a nightmare this has turned out to be.

Started with them years back (biggest L ever). Everything seemed decent at first but... it went south real quick.

Fast forward to 2025 xmas season.our busiest time and they absolutely fumbled it. Left our customers hanging and we've taken the slack big time.

The cheek of these lot though. lightning quick to chase for money that they've overcharged massively on, as well as loads of hidden charges they sneak in ....but need help with something? Ghost mode activated. Half the team we used to deal with have dipped since they went into administration, which says it all really.

Got inside info from our old account manager. management's been pushing staff to drop fake 5-star reviews to save face. Even hitting up their "favourite clients" begging for good reviews. Bit desperate init!

Did some homework after (we should've done this from the start) turns out they burned through 40m in 2022. Mad thing is, anyone can check this on companies house! Now they're chatting about new ownership like everything's calm.

Real talk. I'm just trying to run my business and got properly mugged off. If you're thinking about using them, trust me, it's not worth the hassle.
When a company's losing p's like that, you know it's peak.

Dont make the same mistake we did. Do your research before letting these lot handle your business. Absolute shambles.

The service has got slower which now makes sense since they’ve gone into administration given half the team we worked with no longer work there.

Slower responses apart from when they want money from you , invoices constantly incorrect, they had the cheek to charge me £136 for a small parcel to Germany.

This company has gone downhill - they were never great but now gone from bad to terrible.

My business been with Huboo for a couple of years. We thought that they truly were a technology enabled business, but when we dug deeper we realised that there are a lot of human processes and lack of innovation/automation, which leads to errors and I'm also assuming it's why they have to increase their costs so much. We will be taking our business elsewhere now. Oh, and as for their recent replies with a positive spin saying Huboo has been "bought". That's not exactly true - the company Huboo Technologies Ltd IS in administration, and a new company likely be setup to wipe the slate clean and break a load of contracts, debts in the process. I just can't trust them anymore.

This company is great with luring you in, they have a sleek website, and the onboarding process with Maribel was great.

But that's all they are good at. Here is what you can expect afterwards:

- They will take over a week to ship your orders on a regular basis, calling or opening a ticket will not matter. You cannot promise your customers anything regarding delivery time.
- They will take at least 2 weeks and sometimes up to 4 weeks to register your stock, making planning a nightmare.
- They are impossible to reach by phone, you can easily wait in a queue for an hour, and receive no information on how many people are waiting before you.
- They take ages to respond to cases, their system to report issues. Answers are often dismissive and unhelpful.
- They once charged me almost 200 euro for a single delivery, and only corrected it when I manually checked the invoices and pointed it out
- They nearly doubled the minimum monthly fee out of nowhere, and called it "a small adjustment" in a quick email. The service did not improve whatsoever as a result.

They are not open to criticism, take no steps to improve, and do not make you feel heard or valued as a customer. Avoid at all costs. Huboo will be cost you financially as well as physically and mentally due to the stress and frustration.

Note that Huboo ask all customers to leave a 5* review after the onboarding process (which is quick and friendly and lovely).

After that, customer service is non existent. Prices constantly increasing. And now to top it off, they’ve gone into administration.

I’d advise anyone to seek other 3PL companies - once you’re onboarded - it all goes down hill.

I strongly advise against using Huboo. Their promises of seamless solutions quickly unravel into a nightmare of lost stock, inaccurate inventory tracking, huge price increases out of the blue and abysmal customer service.

Now the cherry on top is they are going bust.

Publicly available info = Huboo recently filed a Notice of Intention to appoint an administrator, a serious step towards potential liquidation. Court Number: CR-2024-BHM-000735

This raises serious concerns about the safety of our stock and the ability to retrieve our goods.

My own experience with Huboo these last 8 months was disastrous. We suffered from constant inventory discrepancies, delayed orders, over charges, price increases and a complete lack of support from their overwhelmed and unhelpful staff. I'm really not surprised they are falling down.

Given their current "financial instability", I strongly urge you to steer clear of Huboo and choose a more reliable and stable 3PL

Couriers, particularly Evri, are failing to pick up orders.

Despite paying for P2P FedEx International services, Huboo is instead using Royal Mail, which is unacceptable.

Additionally, my stock has been lost due to an IMS discrepancy, and I cannot reach anyone to resolve the issue. The customer service is extremely poor. I strongly advise against using this 3PL provider.

Please avoid using huboo.

Have been with them for over a year, and it's been nothing short of a disaster. Quoted prices seemed workable, but they were not at all the case. Overcharged massively, and ZERO response to emails asking for information about the pricing. They only respond if there is a payment due. I am paying MORE for storage of a few hundred items than I did when I had over 8000 items there.

Something has gone very wrong at Huboo...

After "technical problems" with Royal Mail on 20th December our orders were eventually "fulfilled" using Evri. However, none of these orders have been collected from Huboo. This does not seem to be an isolated experience judging by other reviews below.

We then get an email on 24th December to say that Baaj Capital and Atalla Capital have acquired Huboo. This follows a notice of an intention to appoint an administrator posted on 23rd December as per The Gazette, included below:

"In the High Court of Justice Business and Property Courts in Birmingham, Insolvency and Companies List (ChD)

Court Number: CR-2024-BHM-000735

HUBOO TECHNOLOGIES LIMITED
(Company Number 09727464)

Nature of Business: Business and domestic software development

Registered office: Interpath Ltd, 2nd Floor, 45 Church Street, Birmingham, B3 2RT

Principal trading address: 41 Corn Street, Bristol, England, BS1 1HT

Joint Administrator: Christopher Robert Pole (IP number 12690) of Interpath Advisory, Interpath Ltd, 2nd Floor, 45 Church Street, Birmingham, B3 2RT.

Joint Administrator: Ryan Grant (IP number 9637) of Interpath Advisory, Interpath Ltd, 2nd Floor, 45 Church Street, Birmingham, B3 2RT.

Date of Appointment: 23 December 2024"

In this same email, they acknowledged, "we are aware of recent challenges with carriers not picking up parcels and delays in deliveries". Putting two and two together, this is mere speculation, but I wouldn't be surprised if there is a major cashflow issue and both carriers refused to collect due to outstanding invoices.

Huboo please come clean and tell us what is going on. We all make mistakes but you are eroding any remaining trust fast and destroying many other businesses in the process.

We have had a very up and down ride with Huboo with multiple incorrect charges and tech errors but a kind and supportive customer service team (although held back by poor internal communication channels and one sided conditions). However, this has been our worst week with them. From Thursday afternoon still to today, Tuesday, not a single order has gone out. We have Evri blocked on our account as they are awful, but after another Huboo tech problem on Thursday we were moved to Evri shipping. However they have not collected a single parcel, even our express orders on Thursday that were guaranteed for Christmas delivery. The communication of what has been going on has been terrible with different people telling me different things when I’ve called and only generic email replies just trying to shift blame to Evri (when it is Huboo's responsibility to have orders collected for shipping, especially if they have selected a service that we have blocked on our account) with no attempt at support in this crucial period. Huboo keep increasing prices, which according to them is to “improve tech and the service to us” but during the most important Christmas week for sellers their tech has failed and then they have let orders sit there for now 5 days without dispatching them to a courier. Things go wrong I understand but there has been no solution in place to fix their errors, no useful communication (requiring us to constantly call and chase) and this is all while they increase prices. I have plenty of angry and frustrated customers and I don’t blame them. I’ve raised a ticket with Huboo communicating all of this and will update with how they resolve if they ever do as I want to make sure other small businesses are aware.

Adding to this on 27th at 4pm, after being told and emailed by staff that a collection would happen Tuesday 23rd, been told it did not happen and now not even collected today!

Really disappointed in this companies service. I actually bought something from a company who uses Huboo as a logsitics company to deliver their product - i ordered a few days ago and it turns out Huboo haven't even handed our order over to the courier for delivery! Huboo have let both myself and the company who uses them down. Avoid.

These guys will rob you blind. I've been using their services for over 3 years and they have lost me over £10k worth of products. They tell you that they have passed your items onto couriers and hence they can't cover you for any losses as the items were not under their possession but after speaking directly to the couriers its clear that they were never passed over.

Huboo and their employees are completely inept. They have now started charging £650 a month without any warning whatsoever, when you call them up on it they send you inaccurate 'evidence' that you've 'opened' their email, stay well away!

Huboo were my fulfilment agent for several years. This past few months have been absolutely disgusting and I have since cancelled my service with them.

Huboo decided to add a further minimum account charge to their clients (which was several times my account fees with them) making it impossible to continue my service with them. Given that the company have happily lapped up my storage fees and fulfilment charges over the years to then price my company out of their standard service felt so disrespectful.

To add insult to injury the customer service has been critically woeful. I had to chance up multiple times to gather up my inventory with them and organise it to be shipped back to me. A process which you would have thought would be simple and easy for a fulfilment company. Instead they made is so inconvenient and difficult (and expensive) where they clearly just wanted me to collect it myself. When my I no entry did finally arrive - it was battered and bashed to the point where 10-20% of my inventory is unfit for retail.

I have had problems with Huboo as a company over the years since I started with them in 2020/2021. Absent account managers. Price increases (some justified - some greedy). But it was the lack of respect or understanding from a number other team during my departure with them that has left such a sour taste. And I would not endorse them for any small business’ consideration as a fulfilment agent whatsoever. They clearly only want the extra large accounts producing high fulfilment numbers. But the disrespect they’d shown towards my time and my money is unforgivable.

We were using Huboo's services for some time, we ultimately decided to part ways due to several factors. After giving contractual notice and being informed that it would take 5 days to pack up and return our remaining stock, it took weeks to get it back, and we received no communication during that time. Despite attempts to resolve the situation, there's no one to speak with, and escalating the issue is impossible due to their non-existent customer service. To top it off, we were being charged over £600 for this inadequate offboarding process. When we finally got our stock back, much of the it was damaged, and some items had expired — something we had no knowledge of and had actually been paying storage fees for expired stock that we couldn’t sell, and being charged management fees at the same time. For a business like ours, this has been extremely damaging and I would urge anyone considering working with them to pay attention to reviews like ours and others.

All of a sudden they’ve invoked a massive increase into their monthly billing. From £150 to £750 a month.

When I called them out on this they said they previously had communicated this price change. It was one email, a few days prior to the billing.

It seems like they’re done this a quick crash grab. Multiple people have left negative reviews about this.

But worst of all if you want to close the account they will insist you give £30 days notice. So I will be charged this massive amount again and there’s nothing I can do about this.

They’ll say they have amply communicated to me about this but when they wanted onboard me they called and messaged me daily.

When they want to x7 your monthly costs, it’s one email and “apparently a notification” on your dashboard. A dashboard we don’t even use.

We chose to stop using Huboo's services for a number of reasons including expensive fees and lack of customer service. We gave them one month's notice. Our contract ceased on 22nd November. We were told there was a 5 day SLA for packing up our remaining stock. It is now 29th November and our Xmas stock is still sat with Huboo and no-one will talk to us. We cannot escalate as there is no customer service. AND they charge £600+ for this terrible off-boarding service.

UPDATE: We were finally given possession of our own stock after much delay (2nd Dec). Upon receipt, much of the product is damaged and some is even out of date (when we were given no visibility of this and understood that over the last few years Huboo were operating a FIFO policy... doesn't appear that they were). However, during our tenure they continued to charge us storage for out of date stock we couldn't sell and hadn't even been told had expired. All while being charged a management fee for the privilege.