Hubble Connected Arvostelua 

Camera and baby monitor work well, run smoothly, without much trouble. Maintenance/security/updates/communication on the companies side is done efficient. Unlike others I don’t worry about down time and knowing customer service replies fast and resolves issues fast i can stress less.

Terrible camera do not purchase! Expensive and waste of money! Keeps blacking out, poor connectivity sometimes doesn't work at all! Do not buy! Safety hazard for any child!

La caméra se déconnecte toujours, bug alors que le wifi est excellent.
Pas sécuritaire car on ne peut pas surveiller si son bébé est ok.

Can't hook it up. Trying everything. It gets to step 2 I put password in and nothing. Just sits there. Don't show or say anything.

This has got to be the worst company I have ever dealt with in my life, my Hubble was faulty on opening. the process of trying to get a replacement has now taken a month and still no replacement has even been sent out yet, I would avoid this company at all costs as customer service is disgraceful. I have been emailing asking where my replacement is as what we purchased ensures my son is still breathing…. We haven’t been able to do this for the first month of his life as the process has been a joke.

Very good camera amd it is delayed somewhat but it does work and serve it's purpose. Does well. Does pause to record

I bought this and it came with a free trail offer. This app is so perfect it sends alerts to your phone instantly. You can also go view the camera live anytime you want to just to make sure your baby is safe. I love the temperature monitor that it has so I can also make sure hes not cold or hot. I also love that it has picture on picture so you can have a live view in a small corner of you phone and Still be doing other stuff watching at the same time. The price is well worth it on my opinion. I haven't signed up for the emergency response but it offers a away to alert the police or fire department if it senses and emergency. Really good picture. You can tilt the camera in a complete circle just from your phone. And my son absolutely loves that when bed time come his favorite color will glow from it giving him a night light and telling him it's time for bed. Highly recommend this product

Great camera to keep a good eye on them at all times perfect I love the camera.

I've purchased the Nursery Pal Deluxe camera and have basically flushed my money down the drain. The camera doesn't connect to the receiver and is therefore useless. I've read the Quick Start Guide, the User Guide, the FAQs and any other resource I've found on the web. The result is nothing but an extremely annoying beep.

I've written to company support but received no reply.

I recommend you choose any other company but this one, as the only thing they're any good at is fraud.

Hubble has caused us nothing but trouble. When we had our second baby, I decided to invest in a dual-camera monitor with a screen so I wouldn’t have to rely on my phone to check in, and so that anyone babysitting could see both children sleeping. We chose a monitor from Hubble, thinking it would be perfect, but one of the cameras never worked and constantly had trouble connecting.

We reached out to Hubble for support, but it took forever to hear back despite multiple attempts to contact them. Eventually, they sent us a replacement camera, but it was the wrong one—even after we provided photos and detailed descriptions of the model we needed. We continued to follow up, reaching out again and again, but we never received a response. At this point, my baby was already one year old.

We then contacted the main support email and received an apology, which gave us hope that we were finally on the right path. They sent out another replacement, but, to our frustration, it was the exact same incorrect model as before. This new camera doesn’t connect to our screen and isn’t compatible with the dual-camera setup for the second bedroom.

I am incredibly frustrated with the lack of care and responsiveness from Hubble. My baby is now 16 months old, and we’ve been dealing with this issue since he was a newborn. It’s simply not right. I shouldn’t have to spend another $300 on a different brand of cameras due to this company’s inability to honor their products or listen to their customers.

Customer service is not only slow to respond but do not respond appropriately. I reached out about the widget not being available and broke down the steps I followed in an attempt to add. Their response was a screen shot of the directions (which I clearly stated I already attempted). From there they wrote out the steps and go weeks without reaching back out.

Brought a brand new dual camera Hubble and have no volume on parent unit so cannot hear a thing. Have tried to email support a number of times and have nothing back. I just want to know if there is anything I can do to get sound. Volume is turned up and I have reset parent unit but nothing. Quite disappointed

Our monitor was faulty and confirmed to be by Hubble but they state they have no replacements available indefinitely. How can a warranty be given if they can’t help address this. Terrible communication and customer service.

Baby monitor was a good buy.we have been using it for 17 months and we haven't had a problem until this last couple of weeks. We can no longer connect the camera to our phone app.

The lead for the camera isn't working properly anymore. We have tried to buy a spare lead for the camera but it seems impossible to get one to go with the hubble camera.

I sent an email for technical support but still waiting on a reply.

If I could give 0 stars I would. Their customer service is AWFUL. There is no telephone number so you have to email and everytime it is from the same person. Elena G. It takes them weeks to respond to emails. I was having issues with my two cameras connecting to my parent unit and they said I could send it off to be looked at. When I asked what the timeline was they would avoid answering the question and kept saying they were working on it. I kept asking for an update and they could never provide me with one. Finally they stopped responding to my emails. 3 months later I receive my cameras back with no explanation. I have no idea if they were able to fix them or what the issue was. I honestly feel like the whole thing is a scam. DO NOT BUY HUBBLE CONNECTED PRODUCTS unless you want a never ending headache.

quick response, fix instructions where easy to follow and fixed the issue.
My only concern is why is there no Customer Support Telephone Number. This is a product that can be a crucial part of monitoring. I believe getting the device back on as quickly as possible after an issue warrants access to a live individual.

I got the twin nursery pal deluxe from a third party company. One of the two cameras wouldn’t connect so I reached out to the company as a warranty issue.

They agreed from the start it was a warranty issue, and said they were just waiting on stock to be available to send me a new camera and would be about 2 weeks.

A few weeks came and went, I reached out again and they stated there was a delay in their Canadian Warehouse but if I had an American address I could send the camera to that they could do that right away. This option wasn’t a good one for me so they stated it shouldn’t be much more than a few more weeks.

This time passed again, and I was then told the item was on back order. Should only be a few more weeks by my name was marked as priority for shipping out once stock came in (see a pattern here?)

At this point it had been about 6 months and I noticed they were selling this camera as a “deal” for Black Friday. So I reached out again and stated I found it funny that I didn’t have my camera due to stock issues but they seemed to have enough stock to sell for Black Friday. They responded with well…it’s out of stock now. I responded that if they were hoping I would just go away that it wasn’t happening and I would send them monthly emails until my kid is in college before I let them get away with ignoring me, and asked for my case to be sent to a supervisor. It’s at this point it became clear to me why they only have an email address to contact customer service and not a phone number cause they’d be yelled at constantly for their poor service.

Someone then reached out to me and offered me the model lower that would still be compatible with my monitor. The features it was missing were slightly annoying to not have but not a deal breaker and at this point I figured something is better than nothing so I agreed to these terms.

I finally received a package - from their returns department. It was a camera wrapped up in bubble wrap and thrown into a box for shipping. No original packaging. Clearly they do no care. Had a used/returned machine been discussed with me prior then that would have been on me to take the risk. But they just tossed my a camera in hopes I’d go away.

The camera itself is great. Good quality image, the battery life leaves much to be desired but whatever. But their customer service is so piss poor that I will tell everyone that will listen not to bother with this camera/company. 1 star for customer service, the extra star is just because the camera itself is fine. Stay far far away.

One of our Hubble Connect baby monitors stopped showing an image on the monitor. Because the monitor was 3 months past warranty date, I couldn’t exchange it, however they said if we paid for the shipping to ship it to their warehouse that they can fix it within a few days and that the whole process from accepting the parcel to sending it back to us would take 7-10 business days.

It has now been 5 months and we have yet to receive our device back.

We have always been the one to reach out to Hubble to ask the status and we have always received the answer that the part was on back order. When Canada post went on strike, they started blaming that was the cause of the delay. Then when I asked for my monitor back they still give me the run around and saying they have to organize it with shipping and that takes time.

Our 2nd monitor now has the same defect and we have no other choice now other than going to buy a new monitor.

NEVER BUY THIS PRODUCT! BETWEEN THE CAMERAS BEIBG DEFECTIVE AND CUSTOMER SERVICE NOT HAVING ANY URGENCY TO HELP THE CUSTOMER WITH A TOOL TO PROTECT CHILDREN IS AWFUL.

Love this camera it’s every I want and need however wish video logs were available forever