Hubble Connected Arvostelua 

I purchased a Hubble Dream+ approximately four months ago in Paraguay, specifically in preparation for the birth of my daughter.

The system worked during the initial setup. Shortly afterwards, however, the camera stopped working correctly. It is now permanently stuck with a solid green LED and will not enter pairing mode.

I spent a considerable amount of time troubleshooting the problem with Hubble Support. We tried power cycles, multiple pairing procedures, factory reset procedures, reinstalling the HubbleClub app, removing and re-adding the device, testing with and without the Dream Sensor, and the alternative CameraHD Wi-Fi setup.

Nothing worked. The camera remains stuck with a solid green LED, does not announce “Ready for Pairing,” and does not broadcast the CameraHD network required for setup.

I provided Hubble with the exact hardware information (Dream+ M427BU / FCC ID VLJ-M427BU), explained all the troubleshooting already performed, and specifically requested either a model-specific recovery procedure or technical assistance.

Hubble eventually confirmed to me in writing that they have no authorized Hubble Connected service center, technical assistance provider, repair partner, local repair option or firmware recovery option in Brazil for this model.

This is extremely disappointing. I purchased this baby monitoring system specifically to use when my daughter was born. She has now been born, the product is only about four months old, and I am left with an unusable device and no local technical solution from the manufacturer.

A baby monitoring product should above all be reliable and properly supported. Based on my experience, I cannot recommend the Hubble Dream+.

Awful! Save your soul and energy avoid this brand at all costs. Money grabbing, unreliable products, unhelpful customer service

Extremely disappointing customer service – still without a working monitor and baby camera

I am extremely disappointed with the customer service I have received.

I purchased a monitor and baby camera which developed an issue. I contacted customer service and, as requested, went through the troubleshooting and reset process multiple times and provided video evidence of the problem.

Despite doing everything I have been asked to do, I am still without a working monitor and baby camera. What has made the situation even more frustrating is the repeated delays in receiving a meaningful response.

I have contacted them multiple times, only to receive generic responses saying that my case has been passed to the “relevant department” and that they will update me when they hear back. No clear timescale has been provided, despite me specifically asking for one.

I have now been left without an essential product while apparently waiting for different departments to decide what to do. I don't think it is unreasonable to expect either a replacement or refund within a reasonable timeframe, particularly after completing all the troubleshooting requested.

The most frustrating part is that my emails and specific requests are not actually being addressed. Instead, I continue to receive holding responses.

I have been patient, but this experience has been extremely disappointing. I would strongly encourage the company to improve its after-sales support and provide customers with clear resolutions and realistic timescales rather than repeatedly asking them to wait.

Hubble has been an amazing company, our camera battery stopped working. Their team responded quickly, I sent back the camera. I had told them that we needed the camera back soon because we were going abroad, and they provided a new one so quickly. I highly recommend them, they are amazing.

I bought the Motorola VM855 Connect thinking it would give me peace of mind, but it does the exact opposite. The camera repeatedly shows full signal strength for a split second, only for the connection to instantly drop and leave me with a blank screen. A baby monitor's primary job is to be reliable, and this one fails at the absolute worst times. Avoid this if you want consistent video monitoring.

My Hubble Connected product had issue from the start. Monitor will not pair with cameras. HC states they have live CHAT durng a short period in the am - no such chat availble (tried several days to access) - CHAT BOT only and stated HC will contact you within 48 hours. I entered the issue multiple times and have never recieved any contact from HC. Product is junk and there is ZERO CUSTOMER SERVICE. I will never purchase another product from HC. I would not even give HC 1 star - HC is 0 stars...................

Don’t buy it. Poor battery life, Frequent connectivity issues with both the camera- experiencing this multiple times a day. Also frequently have issues with the phone or parent unit connecting to the unit. Inaccurate temperature readings Device wasn’t cheap, should have gone with a different device and saved a bit of money at the same time

Absolutely appalling customer service I was gifted the pal monitor but it didn’t come with the video monitor which you cannot buy separately. I contacted them three times to ask for support in purchasing the monitor but they ignored all three emails, in the meantime they are CONSTANTLY trying to upsell you. If you just want a simple baby monitor this is not the product for you

My device has completely lost power and now won’t even charge after being just over a year old and customer service is shocking as they do not get back to you.
Not worth the money.

Cameras worked great intill my subscription expired after moving into a new house. I googled and trouble shot all the remedys to reconnect them (obviously resubscribed subscription) and nothing... ive emailed NUMEROUS times about my issue and gotten ZERO response. They is no telephone number for customer service and the contact email ur constantly redirected to never responds.. might of been a good baby monitoring system back in the day but its gone to crap.. I DONT recommend hubble connect cuz their expensive to begin with at purchase and if something happens and they quit working.. well thats ur problem now 🫤 cuz they certainly arnt there to help.

This is easily the most unreliable baby monitor. Constant connectivity issues on their end which makes monitoring your baby a very scary thing.

They now no longer allow you to take still photos for free as they’re trying to force people into premium versions of the app. NOT worth it!

RIP off!
Bought two Motorola Focus 66 cameras a few years ago to monitor my pets. I chose these because the basic monitoring was advertised as free and for a couple of years it was.
Out of the blue they have now decided to charge a subscription fee. Pretty sure this isn’t legal as far as trading standards goes. I would consider paying it if the app was a bit better and not so glitchy but it’s pretty rubbish really. Both cameras went in the bin. AVOID

Je mettrais zéro étoile si je le pouvais !!! Depuis septembre 60 emails échanger avec eux !! Mon appareil était neuf mais défectueux j’ai payer le shipping aller retour on m’a écrit qu’il était réparer en octobre 2025 et rien depuis il l’ont toujours en leur possession même après mise en demeure ! Par contre il s’excuse à toutes les fois et me dit que je suis prioritaire Grrr

Wouldn’t recommend the company or their products. Our product is faulty & no response from the company. I will now have to raise a dispute with Barclaycard.

Would not recommend

This product has been a huge disappointment. It constantly has connection issues and is a struggle to charge, which completely defeats the purpose of a baby monitor. Even worse, it does not alert you when it loses contact with your baby.

On one occasion, the app showed everything was fine and still “connected,” only for us to later find the device lying on the floor — with no alerts or warnings whatsoever. That is incredibly concerning for something that’s supposed to monitor a baby’s wellbeing.

Because of these failures, the monitor is essentially useless for what it’s designed to do. At this point, the only feature we use is the night light. Definitely not worth the money or the stress.

The camera keeps disconnecting, customer support is terrible. All services are based on subscriptions.

Awful, even though the subscription was cancelled they want you to prove it, smells like a scam, it's like a market stall trying to deal with a greedy vendor who'd pick your pocket , effectively stole from a friend's bank account oh so much to tell about the way they deal with you, like stubborn children and the lies are completely see through, had to cancel an entire bank account so they can't access it again. Complete poopshow avoid

Very nice, Devices.. The only one, Got Problem is how to Connect via Smart TV?

Advertising push notifications sent by the app, tremendously rude etiquette for an already-paid-for hardware product.

The company is dismissive in its replies to App Store comments pointing out that new parents don’t want to have to click through ads to see their child.

Extremely gross Black Friday push notification sent marketing a 2K monitor. When I install a baby monitor app and allow it to notify me with push notifications, I trust it to use that privilege with respect. The app instead abuses my trust when I have already locked myself into their ecosystem by purchasing their hardware.

There’s got to be some kind of false advertising law to prevent this kind of thing; obviously nowhere on the box does it say they’re going to send disgusting marketing notifications with no way to opt out.

This monitor is a hunk of junk. It regularly had connection issues, even though every other device in our household works fine. Less than 18 months later, it stopped working altogether and after following all recommendations, it will no longer pair to the app at all.