Hubble Connected Arvostelua 

1 160
•
TrustScore 2.5/5 tähteä

2,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I bought the Motorola VM855 Connect thinking it would give me peace of mind, but it does the exact opposite. The camera repeatedly shows full signal strength for a split second, only for the connectio... Näytä lisää

Saanut 5/5 tähteä

Hubble has been an amazing company, our camera battery stopped working. Their team responded quickly, I sent back the camera. I had told them that we needed the camera back soon because we were going... Näytä lisää

Saanut 1/5 tähteä

Awful! Save your soul and energy avoid this brand at all costs. Money grabbing, unreliable products, unhelpful customer service

Saanut 1/5 tähteä

Ekran sesi inanılmaz düşük, ninni açmak ya da konuşmak istediğimizde yüksek parazit sesi mevcut, hareket olmamasına rağmen (ekran açık ama bebeğime dönük değil) hareket algılıyor, ekran şarjdayken baş... Näytä lisää

Yrityksen tiedot

  1. Elektroniikkaliike
  2. ja myös
  3. Ohjelmistoyritys
  4. Sähköyhtiö

Yrityksen kirjoittama

Whether the first smile, first laugh, first step, or the first day of school, Hubble Connected is always here to make sure you never miss a beat. Providing comfort, care, education and entertainment to your new family, and allowing you to enjoy the beautiful journey of parenthood. With Hubble Connected and your smart camera, you can stay close to what matters most.


Yhteystiedot

2,4

Välttävä

TrustScore 2.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,4

Kaikki arvostelut

(1 160)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

If I could give zero stars I would!!!!!!

If I could give zero stars I would. First off, they don’t have a phone number to call when you’re experiencing issues. Just a sorry excuse for customer service email that they can’t even reply to. Next, instead of offering a FREE replacement they want you to purchase a new one. I already wasted money on one faulty camera, why would I waste more??

We haven’t even had our camera for a year it’s caused nothing but frustration and disappointment for our family.

DO NOT BUY FROM THIS COMPANY.

14. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

AVOID AT ALL COST! TAKE YOUR MONEY EVEN WITH NO SERVICE!

Absolutely horrendous!!! STAY AWAY!
AVOID AT ALL COST! TAKE YOUR MONEY AND WILL NOT REFUND YOU EVEN WHEN YOUR NOT USING THE SERVICE!
Cancelled my subscription by email as I couldn’t remember how to log in, never received another email from them until they just took my money, I said I do not own the cameras any more so can’t use the service and I cancelled via email. They will not refund me and deny having had any emails from me. So they have not supplied any service yet taken a years money that they refuse to return! THEFT! I WILL NOW BE GOING THROUGH BANK AND OMBUDSMAN TO GET MONEY RETURNED.

18. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Only have the premium because in the…

Only have the premium because in the midst of never being able to use this garbage product, I didnt cancel in time. I now get another 1 year subscription to one of the worst baby monitor services I have ever made the mistake of purchasing. Can you see the camera on the app or monitor? Randomly. Do they continuously blame it on an internet connectivity issue, despite every other device staying connected that we own? Yes. Good luck setting a sleep diary. Good luck trusting the temp guage. Good luck trusting it to even move. Good luck if it even stays connected. Good luck being woken up at 2 am by a god awful alarm because it stopped working again. Good luck getting a refund despite them openly admitting we've all not even been getting the services they claim. Oh and the premium features? Lol good luck using them. Its not even worth the cost for what you get. Some creepy narrated stories and sounds that cut off and on? What a delight.

I make it a point to not recommend this product

18. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Accidental order and tried to return…

Accidental order and tried to return not realising how difficult it would be. Took over 24 hours for a reply and now I don’t have another reply since being over a week. So I wouldn’t be surprised if they are waiting till it’s over the 2 weeks return.
As well as having to pay a 15% re-stocking fee.

Stay away and buy another brand

5. syyskuuta 2024
Oma-aloitteinen arvostelu
Hubble Connected-logo

Vastaus yritykseltä Hubble Connected

Dear Brad,

I am sorry to hear about your experience. Can you please let us know the case number or email us at customervoice@hubblehome.com email address and we will surely check your request and cancel your order if it is applicable.

Thank you for your cooperation.

HubbleConnected Customer Support team

Saanut 1/5 tähteä

Soooo much adware and constant…

Soooo much adware and constant promotional notifications you can't disable. About 50/50 whether the app would even connect to the camera. Hubble just blamed our fiber gig internet, saying it was too slow (not as slow as their customer support response times though). Despite every other wifi connected device does great.

I would never recommend this to anyone. Just bad. The app, the user experience, the customer support all terrible.

I do really appreciate the app sending me a notification to take this survey though...lol

5. syyskuuta 2024
Oma-aloitteinen arvostelu
Hubble Connected-logo

Vastaus yritykseltä Hubble Connected

Dear Adam,

We’re sorry to hear about your frustrating experience. The issues with connectivity and notifications are certainly not what we want for our customers. We take your feedback seriously and will work on improving the user experience to ensure smoother performance.

Regarding your internet connection, yes, indeed the Wifi connectivity always plays a big role when we speak about app streaming. Please reach out to us at Customervoice@hubblehome.com, and we’ll check the issue once again.

Thank you for taking the time to share your thoughts—even with the challenges, we appreciate your honesty and will use your feedback to improve.

Saanut 5/5 tähteä

Like it a lot

Overall extremely satisfied with my experience with the Hubble camera quality, sound quality, and the app. Love being able to adjust camera angle from my phone.

7. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

We love our hubble we love the ease of…

We love our hubble we love the ease of the app and being able to switch between the 2 cameras is great bit for some reason it will say unstable connection even with full bars that's the only downfall for me other then that it's great

7. syyskuuta 2024
Oma-aloitteinen arvostelu
Hubble Connected-logo

Vastaus yritykseltä Hubble Connected

Dear Krystal,

Thank you for your positive feedback! We're happy to hear that you're enjoying the Hubble system, especially the ease of the app and the ability to switch between cameras.

In regards to connectivity issue: if you'd like assistance with the connection issue, please don't hesitate to reach out to us at Customervoice@hubblehome.com. We’d be happy to troubleshoot and help improve your experience.

Thank you again for your support and for sharing your thoughts!

Saanut 3/5 tähteä

Great app and cameras, less great monitor

Overall, I really like Hubble both for the cameras and the app. I like being able to see my kids remotely and I've never had an issue with the app or the camera that I couldn't solve myself in under 5 minutes. (Sometimes the cameras lose sync with the app. Has happened maybe 3 times between 2 cameras in 6 months and is a super simple fix, either close the app completely and reopen, or delete the camera from the app, close it, and add the camera back. My only complaints are that I had some trouble figuring out how to cancel Hubble Premium, and at one point I thought it was canceled and I still received a charge the following month. Customer Service was great however and refunded the charge back to me immediately. The other complaint is the monitor. The monitor loses sync with the cameras pretty regularly, although it usually comes back in under a minute. The main issue I have with the monitor is that I've only had it for about 6 months and it's almost completely unusable now as it will not hold a charge very well at all. It has to sit on the charger for a long time to even turn on and takes HOURS to charge fully, and then dies much faster than it did at the beginning. This was a slow process over the past few months, it didn't just randomly happen. Disappointed in the quality of the monitor, but everything else has been pretty great!

7. syyskuuta 2024
Oma-aloitteinen arvostelu
Hubble Connected-logo

Vastaus yritykseltä Hubble Connected

Dear Bryn,

Thank you so much for your detailed review! We're happy to hear that overall you've enjoyed using the Hubble cameras and app and that the remote viewing feature has been useful for you. It's great to know that most issues you've encountered were easy to fix and that our customer service team was able to quickly assist you.

In regards to the parent unit power issue: did you reach out to our customer support to report this issue? We offer 1 year warranty. If you did not reach out to us, please email us at support@hubbleconnected.com and we will be glad to check this situation further.

Thank you again for your kind words and constructive feedback. We're here to support you and ensure a better experience moving forward!

Saanut 3/5 tähteä

Go with something else

If I knew how limited the guardian unit was vs the app I would have gone with something else. You HAVE to use the app for quite a few of the settings. I like that WHEN it works I can see my baby on the camera on the app when I'm at work, but the camera doesn't always connect to our wifi even with no changes to placement of the router or the camera. I could have bought a double camera system for cheaper.

7. syyskuuta 2024
Oma-aloitteinen arvostelu
Hubble Connected-logo

Vastaus yritykseltä Hubble Connected

Dear Megan,

Thank you for your honest feedback. We’re sorry to hear that the experience with the Guardian unit and app hasn’t fully met your expectations. We understand how important it is to have reliable access to all features.

The Wi-Fi connectivity issue you mentioned is something we’d love to help you resolve, as this should not be happening, especially without any changes to your setup. Please feel free to reach out to us at Customervoice@hubblehome.com, and we’ll assist you with troubleshooting to ensure your system works smoothly.

We appreciate your feedback, and we’ll continue improving to provide a more seamless experience. Thank you for sharing your thoughts with us!

Saanut 1/5 tähteä

The wifi didn't even work whatsoever…

The wifi didn't even work whatsoever 😒..... very frustrating

1. syyskuuta 2024
Oma-aloitteinen arvostelu
Hubble Connected-logo

Vastaus yritykseltä Hubble Connected

Dear Grace, We're really sorry to hear about the Wi-Fi issues you’ve experienced, and we completely understand how frustrating that must be. We will be happy to help resolve this issue for you.

Please reach out to us at Customervoice@hubblehome.com so we can assist with troubleshooting your setup and ensure everything is functioning properly. Your satisfaction is important to us, and we’re here to help.

Thank you for your patience and for sharing your feedback.

Saanut 5/5 tähteä

I've been using Hubble for about 3…

I've been using Hubble for about 3 years and I think I've only had 1 issue. The device itself is pretty robust as it's been dropped several times. I do like the fact that the free version allows 2 people can use the same log in, allowing both my husband and I to use it.

7. syyskuuta 2024
Oma-aloitteinen arvostelu

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