Home Repair Network LimitedArvostelua 

I had a very stressful time after my home was flooded. Chris from HRNL was very professional and made the situation a lot less stressful for me, sorting everything out from start to finish.

John who I dealt with was fantastic and saved me a fortune with a simple repair and low cost bill.
No daft excess either.

I had a phone call from my mother-in-law to say she had arrived home from a weekend away to discover the ceiling coming down in her main bedroom and the carpet soaked. On investigation it transpired that some very stormy weather while she was away had caused water ingress from the roof. As she is 80 years old and prone to panic and anxiety, I took over the administration of the insurance claim and Churchill told me that Home Repair Network would be in touch to assess and deal with the claim.

From start to finish their service has been exemplary. Gemma took over the file and kept me posted at all times. She arranged for an assessor to look at the damage and, although other issues turned up after he submitted his report, she instructed a local building services company to carry out their own review and subsequently sanctioned the additional work. To their credit, the local company were very sensitive to the needs of my mother-in-law and were courteous and efficient throughout. When they had finished the work, Gemma was quickly in contact to make sure everything was to our satisfaction.

At a stressful time for the family, I cannot fault the service provided by Gemma at HRN nor the care and attention of the local building company. Both organisations helped enormously to make a difficult few weeks much more tolerable. Well done to both!

The team were excellent in communicating to keep me informed as to what was happening and when. They checked when the work had been done and if all was ok and every thing was done on time. They also checked if I was happy with the work and if there were any issues.
Communication and follow up were awesome.

Quick and direct service. No messing around.

I’ve had such a grim time (too long a story for a review) but Nathan was so kind - at a time when I needed kindness more than anything.

I had a very constructive and professional experience from Carolyn. She listened to the problem I had and provided the appropriate level of guidance to support my claim. It was a lengthy one due to its complexity but I was reassured every time I spoke to her! Thank you!

Gemma and Home Repair Network provided an efficient, timely service which was appreciated very much at a stressful time following significant roof damage and water leakage during a storm. Thanks very much.

Truly Excellent .HRNL clearly operate in the field where people value helpful, and in particular thoughtful service because they are inevitably going to be experiencing concerns. Gemma has gone far beyond my expectations to manage what could’ve been a very unpleasant scenario, in a totally professional manner

We had a really good experience with HRNL and Nathan dealt with the repairs to our flat in a very efficient and effective manner. A great company to deal with, we were kept well informed and and queries were answered quickly. Very easy for us to recommend them

I had storm damage in December 2024. I had never dealt with this type of damage before, and really was at a loss. Carolyn, of the team, has been an absolute brick, in talking me through this stressful time, in a positive, polite and professional manner. I personally found it easier to keep in touch with one person for continuity but found all members to be helpful. My sincere thanks Carolyn.

Emily Ford was a amazing customer service stuff.Helpful polite ,time spending for finding a document which i had lost .She was amazingly helpful

Thank you HRNL for sorting roof repairs and extensive water damage to my home caused by wild storms in January. It seemed a long time before repairs were started but can understand when I now realise the planning that had to be done to make sure that everything went like clockwork from furniture being taken away and returned a month later. Work now completed and am very happy with results.
I feel I have to mention that any phone calls I had occasion to make were answered immediately or was returned very shortly. This meant a lot to me so thank you Richard, Jenna and all those friendly people in AIM and Belfor.

Excellent service from HRNL following damage to our roof during the recent storm,
It was easy to contact them and Carolyn who dealt with us was friendly and helpful appointing quickly a surveyor and local roofer to fix the problem.

We have had quite a stressful time with the situation at our home and damaged caused by a leak. Initially it seems like the surveyor who came out and did our initial assessment ,didn’t write up fully the problem which was concerning . Fortunately Ellie Stone listened thoroughly to our situation and once we provided more details and a builders report , the situation was resolved fairly quickly we were able to get the help that we really needed . I appreciate the company’s flexibility to re listen to our situation and not shut down the conversation.
So we are very grateful to Ellie for her patience and taking time to really understand the complexity of the situation and also for her politeness and kind manner .

Just like to say thank you to this company for sorting out my water damage claim so quickly lovely surveyor man Richard ?came to my property could clearly the problem he gave me to options
I spoke to a lady in their office Diane smith
Who sorted everything out for me was a pleasure to speak to her on the phone so helpful she is an asset to your company
So thank you to home repair network

Really positive engagement with Gemma. Whilst the claim has taken some time to resolve, Gemma has been great in keeping me updated throughout and explaining next steps etc which has been reassuring!

Very fast in processing and clear and friendly communications. Thanks

excellent service, prompt responses, polite team and could not have done more to help in what was a very stressful time.

John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much