Home Repair Network LimitedArvostelua 

The staff were excellent and gave me a schedule of who was coming each day and the work they would carry out repairing the kitchen ceiling and decorating the kitchen. The work was completed on time to my satisfaction .
Gemma and Joanna were very helpful’ and answered any queries promptly.

John was very professional yet friendly and acted promptly in every aspect of my claim, giving clear information as to what procedures were and how the claim would progress making sure all monies were paid promptly on receipt of quotes and invoices.

Quick action from them, efficient service and kept their eye on the ball all the time. Work proceeded quickly and effectively. Gemma was excellent and kept us updated all the time.

Team quickly responded, they offered support and other options. Team allowed me to complete the job on emergency with different contractors which help me to fixed the issue very quickly and timely manner.

Very helpful guys, understood the severity of the situation. Never judged.
Extremely grateful and happy

Amazing service from this company.
My dealings with John Arundale was very professional and trouble free.
Highly recommended.

After a terrifying night with the storm we had to make our first claim ever,you made it so easy for us very helpful every step of the way we thought it was going to be long drawn out can’t thank you enough,your surveyor
Was very professional and talked us through everything can’t thank you enough amazing

My claim was handled by Chris Wall Commercial Claims Handler.
Chris was extremaly helpfull , very professional and with his assistance the matter was concluded without any delay.
Chris provided an excellant service and i have no hesitation in recommending Commercial Building Repair Network

My claim for damage to my home was felt with swiftly and professionally but also with a friendly approach. Highly recommend this agency even though I was given them by my insurance company they were super

Really pleased to have had this comany involved. A really top job and lovely guys too!

From the survey of the damage to my roof by drone, the appointment of the roofing contractors to the making of an exact replacement of the damaged finial I have been kept fully informed - thank you Carolyn.
I am very pleased with the completed repairs to the roof arranged by HRNL

When part of our bungalow was flooded in June 2025, including a bathroom, corridor and kitchen, we had no idea of how much would be involved in rectifying the damage. From the moment Diane answered the phone, her friendly and cheerful manner gave us comfort knowing someone cared. Diane put us through to Ellie Stone who kindly explained the steps required and made sure we understood each step and who would be visiting us to complete each stage. Ellie was a great listener and was always very supportive and inspiring confidence that everything would be resolved. Ellie effectively co-ordinated various contractors though each stage of the project providing us with email and phone updates to ensure that time schedules were agreed with us in advance. Ellie is a total professional who inspired us with confidence and was always there if we had questions. From the initial surveys, to taking up the floor, removing the bathroom and kitchen, drying the foundation and walls, to selection of replacement tiles and units, Ellie was there co-ordinating it all. The contractors were all highly professional and the finished result is amazing. So a huge thank you to Ellie and the team for making sure that everything was completed in time for Christmas. We can't thank them enough and my wife, Jane and I highly commend the HRNL team fo job very well done.

We had a rocky start with our claim via HSBC and Severn Trent. However once it was passed to Home Repair Network and a wonderful lady called Carolyn I felt fully listened to and was dealt with in the most professional and friendly way. Due to ongoing health problems with my husband I sometimes struggled to get copies of invoices , general details etc. Carolyn guided me through the process and I was treated with empathy , she offered support and was very patient. I cannot thank her enough and feel HRN are blessed to employ her, she is an asset to the company.

This is a further update to my ongoing story following storm damage last December. It is now 55 weeks since the damage occurred. As reported before it took HRNL nine weeks to agree a hole in the roof needing repair. By this time two upstairs ceilings and walls had become wet and part of the ceilings were falling down. They had been appointed by Aviva to handle the case. HRNL's assessor viewed the property and said there was no damp issue despite water running down the walls. In late June after little response from HRNL I contacted Aviva who arranged for an independent assessor to visit. When he arrived and had taken readings of the walls and ceilings he asked how long it had been like this? When I told them it was seven months the man was horrified. His comment was these walls and ceilings are not damp they are very wet. You should not be living in this house and I will advise Aviva now.
Aviva arranged to move us into temporary accommodation whilst repairs were undertaken. The cost of the accommodation, decorating, carpets and other expenses cost Aviva over £20,000 plus the cost of the roof repair. I am still awaiting payment for the electric used running two heavy duty dehumidifiers for seven months and addition heating costs. Aviva asked me not to contact HRNL but to deal with them directly.
As to the conservatory claim that was dismissed due to an inaccurate assessors report.It claimed that the roof had been repaired previously when it had not. I patched it to stop water running into the building and damaging electrical equipment. HRNL are not interested and do not respond to emails.

Excellent team who completed our repair works to a high standard. Whilst we had some delays at first, there was always someone coming back on emails and so that felt reassuring.

Terrific team of knowledgable colleagues provided a first class service to reach a conclusion to all issues encountered.

Service was very quick and everything was settled very smoothly

i found Home Repair Network very knowledgeable,in particular Carolyn Ormerwood. After storm damage to my property it required several repairers one after another to repair the damage,Carolyn managed to organise these repairers who all turned up when they said they would. The repairs where completed to a high standard, Thank You Carolyn. Jim Mitchell Halifax.

HRNL were extremely efficient, friendly and professional. Carolyn kept us up to date with progress and promptly answered any queries we put forward and we felt confident in her and the company. Very happy with HRNL.

Problem was sorted very quickly and with minimum fuss.

Good work carried out by a professional company. Stepped in after a problem with previous supplier and sorted us quickly