House Buy Fast Arvostelua 

Title: Refused to review or take my property details

Immediately after I emailed House Buy Fast with a detailed PDF brochure, I received a telephone call from a representative named Chris, despite my email expressly stating that email was preferred initially.

Chris told me that company policy prevented him from downloading the brochure because I might be a scammer. I understand the need for reasonable security precautions, but he had obtained my contact details from that email and had called me. I therefore offered to provide all the relevant property details to him directly over the telephone. He refused to take them.

I also directed him to the property’s publicly accessible Matterport virtual tour through Google. He said that he could not find it, although I was able to locate it while we were speaking. When I again offered to give him the information verbally, he said words to the effect of, “It doesn’t matter; I’ll get what I need from elsewhere,” and brushed me off.

My concern is not the company’s security policy. It is that, after declining to open the brochure, its representative also refused the safe and straightforward alternative of taking the information directly from me.

I found Chris’s manner rude, abrasive and stand-offish. The interaction felt dismissive rather than like a genuine attempt to understand or assess my property, and it did not inspire confidence in the service. I chose not to proceed and consider this a fortunate early warning. Prospective sellers should be aware of my experience.

contacted the company regarding selling my property, i was speaking Duncan who was so helpful and he explained everything in detail so that i understood the whole procedure regarding the offer they had given me.

would definitely recommend this company to anyone that is trying to sell their property.

their honesty and the offering price made by Duncan to purchase my property, was fair market value, which is why I will be accepting the offer given

I was contacted within a very short time of completing the necessary information. Duncan was very friendly but business like at the same time. He explained everything in a manner that was easy to understand how things progress. I would highly recommend this company.

A lot of information given can’t complain

I have previously posted 2 negative reviews about this company
I was contacted by Jeff the MD of the company who seemed genuinely alarmed at the service I had received.
He agreed if I so choose to rip up the contract or alternatively try again changing some techniques and try to achieve a sale that both sides would be happy with.
This was the kind of service and professionalism I was seeking originally.
A big thanks for Jeff’s intervention

Duncan Fretter has been very helpful, supportive and flexible in the conversations we have had so far. I am hopeful that we can move forward to conclude a sale of my property to House Buy Fast.

Duncan was great, no pressure, explained all our options. Competitive figure offered.

Although Duncan was unable to help me directly, he was a breath of fresh air, in an industry where that's not always the case. Friendly, attentive and considerate.

Firstly I want to thank Chris Lunson for his polite, friendly and helpful manner. I chose HBF for an easy sale as I wanted to move back to my parents due to health issues, and to be nearer. I didn’t want the hassle of potentially multiple viewings or not knowing exactly when the house would sell. As I wasn’t planning on buying another house, I was happy to take a lower than market offer in exchange for less stress. HBF also paid for my own solicitor, so there were no fees there. Selling your house this way isn’t for everyone, so please make your own mind up. If you want, or need, full market value - and that alone is debatable as a house is only worth what a buyer is willing to pay - then this service might not be for you. If, however, you are like me and are happy to sell lower for less stress then I would at least sound them out. Thanks again Chris for always answering my questions and being a pleasure to chat to.

I honestly couldnt fault this company so far. The customer service, contact with updates, deal has been great.
Duncan Fretter listened to my situation, negotiated the end value for the property and has agreed to my requests.
The team who deal with viewings have communicated brilliantly, send notifications of new prospective buyers seeing the house.
We got a lovely email from the agent as we took the time to talk to them about the house history and details, which they appreciated.

Dan was so easy to talk to and he explained everything I needed to know about selling my house.He answered all my questions and concerns and put me so much at ease that I would 100% recommend anyone who needs help to sell their house quickly for cash to speak to Dan.

Really honest about service's they offer , no hard sell , just good advice even when their service's weren't suitable for me

The feedback was concise accurate and truthful i didn't feel pressured and everything I was told about the property was correct Dealing with Housebuyfast was easy

Chris was informative and professional Laid
Clearly laid out the options available

Spoke to Duncan explained the process simply and confidently. Helped as much as he could with any questions I threw at him
Would def recommend this company and will use again if needed.

I was asked to sign a contract for a managed sale which was really unfair. They had an opt-out 'for any reason' at their 'absolute discretion' but I had no opt out at all, and there was no end date to the contract, there was a 'completion date' but that is not the same thing as an end date for the contract nor the claims they could make under the contract. There was a 12 moth fee tail so if I sold my own house to a buyer they had not introduced within 12 months of the contract they claimed 2.5%. Worst they got to put a unilateral notice at land registry, which would create a situation where they could block my sale unless I paid them the 2.5%. They could also transfer the interest (maybe the unilateral notice) to a third party.
To cap it off they wanted to pay me £1 consideration, the sole point of which is to make their potential future case/claim against me stronger.

The contract was literally a trap, so many red flags and so unbalanced I had to refuse to sign it to look after my best interests.

I have been dealing with a charming gentleman called Alfred. No nonsense, zero jargon & a pleasure to deal with.
I wouldn’t hesitate to recommend House Buy Fast as a realistic option to sell your property. 🫡🇬🇧

From the moment I spoke to your operative Dan, I could tell that he was professional and trying to help me. He sent the agreement immediately as promised and has acknowledged my signature already. I look forward to a speedy sale

We were looking for a quick sale of our property after “selling “ our property through the conventional estate agents some 3 times and for various reasons, 3 times the buyers pulled out after various time periods . We were assured this was not due to our property but nonetheless it was painful especially when you take your property off the market and in one case , we were 10 weeks into the process ! We looked at something different and after checking the review sites we decided to give this company a chance .. It was a very good decision! We dealt with Dan and he was genuinely, helpful and professional from the beginning… Dan gave us a price that was less than we originally wanted but in our particular circumstances, the trade off of losing out on a few thousand pounds was well worth it.. There were no fees as advertised and the process was weeks rather than months .. We are so grateful to Dan and his team and therefore would recommend to anyone , please give “ House buy fast “ a try . Ultimately we had nothing to lose by talking to them and in our humble experience, it worked out very well, very quickly and it was refreshing to deal with someone who actually followed through exactly as he said he would …