Homestay.com Arvostelua 5 900

When I book with Homestay, my intention it’s to have a slightly more personal touch during my stay and last time I wasn’t disappointed at all. Ste was my hostess and great company in a lovely artsy apartment. I also learned a lot about Barcelona through her! Highly recommend my experience to anyone I know.

devo segnalare che il sito non pubblica le recensioni negative, accaduto anche a me dopo una oggettiva esperienza sgradevole con una famiglia ospitante individuata tramite questo sito, dovuta ad una forte collusione economica con i proprietari delle case ospitanti. Inoltre vi è una assenza assoluta di assistenza per chi affitta, ad esempio nella gestione delle modalità di pagamento imposte agli affittuari tramite PayPal ed a loro attribuzione incorretta dei costi di trasferimento di denaro

I was having technical difficulties on the Homestay.com website, and reached out to their customer service for help - not only did they reply to me within 24 hours, they went above and beyond to fix my problem, even reaching out to the host I was unable to contact on my behalf. Felipe and Lorenza made it possible for me to book the homestay I most dreamed of in Taiwan, and I'm very grateful for their help. Thank you, Homestay.com!

Complete liars. Told them they should be ashamed of their company and the reviews on here. I helped a customer not get scammed by them by pointing this out. They told that person they had banned me. Complete liars. Always book direct and avoid companies like this stealing money from customers. I have all the emails to prove this as Phil managed to find me online to chat about them. Also their emails have 2015 written on the bottom of them. I think when i pointed that out to them they decided to ban me but not let me know only the customer who forwarded the email to me. I showed him what i had emailed first. Always check trustpilot reviews before handing money over.

They are a robber! They take advantage of the situation of the pandemic and they don't refund the booking fee even if it's for extreme reasons like the situation in England it's catastrophic and we can't get there. That's really disappointing and it's even not legal. DUE A COVID RESTRICTION YOU HAVE TO REFUND ALL THE BOOKING MONEY.

J'avais prévu d'aller seule avec mes deux enfants à Londres. Mars 2020 , il y a le confinement donc j'annule ma réservation , il me propose un bon d'achat j'accepte car nous étions en début de pandémie. En septembre, voyant que je ne pourrais voyager à Londres avant un long moment, je demande le remboursement sans la bonification or homestay refuse alors que la compagnie sait
pertinemment que je n'aurai l'occasion d'aller chez un hôte avec des enfants en bas âges. J'ai demandé deux fois le remboursement et à chaque fois j'ai reçu la même réponse.

I booked with Homestay.com months ahead to secure a nice place in London. The host accepted my booking on the condition that Covid-19 is under control as my arrival date approaches. As London is under lockdown now, I sent a reminder to the host that cancellation would have to be made so I could get my booking fee back. Homestay.com refused to refund me, citing only my reminder at the end of the conversation recorded on Homestay.com, but totally dismissing the initial condition my host stated! I am writing to warn people not to book with Homestay.com, thinking the company will honor their promise to refund and protect consumers. The company took 30 pounds from me, while my host and I did not receive anything. Airbnb refunded me without batting an eyelash when my booking was cancelled. Never will I use Homestay.com again.

Beware Money Scam. Lie about the price as advertised say $26 per night then when book it changes to $76 a night. When I contacted homestay customer service and spoke to management all they could do is deny it and say you will have to pay $75 even though I have proof with phone screen captures.

Iam a host and had just problems. The support people were unprofessional and accuse you of cheating.
I got jammed with non sense emails and one was blaming me for not being enough productive.
Some students do not want to pay the value of the room and I had too many experiences being a superhost on Airbnb. So Iam careful.
Email support of this company is short and cold.
If the person who is in search of a room does not reply to my texts I should not be the one to blame.
Anyone looking for a room in Zurich can contact me!

26.7.2021
I just see your reply! I am definitely not dumb writing bbb and aaa like you mentioned! Support is not good with you guys and that is why I don’t work with homestay. Wish you all the best. Cheating was never my thing!

26.7.2021
I had 2 accounts with homestay because we had two households. Guest would reserve „Happy Room“with the wrong pictures. Acct. to that pictures I could not log in and numerous times tried to reset it. I contacted Homestay at least with 5+ emails and talked to not really helpful Eva. I even called homestay and explained the situation and still could not log in.

Please submit what makes you feel better and I do the same. Homestay needs to support host. I was was not heard and did nor feel supported.

Brilliant organisation. Chance to meet different students from different countries, different culture,with different point of view. It's a learning point to know how young minds works.

The support is very bad. I have booked two rooms with the website and both has been uncomfortable hosts.
The one was alcoholised very often and ripped me off with 600 € the other one canceled my room 1 week before I arrived whiteout any reason.
In the first case I moved out after a few days because it was horrible and the host hugs me unasked every time he has seen me.
As I left his house and moved into a other accommodation he hires the room a second time. So he gots 2 times the cash.
There was no support of homestay because of my money. They maintain this kind of business.
I can not recommend to anyone else using homestay.

Desde Setembro que eu tenho um anúncio no Homestay e todas às vezes que alguém reservou não apareceu.

Aconteceu hoje novamente. Recebi o pedido de um francês, sem foto de perfil, só com o email verificado (o que não é segurança nenhuma). Mandei um correio eletrônico através do Homestay explicando que o hóspede pagou o depósito através da plataforma e o restante será pago no momento do check-in.

Não sei se é coincidência, mas todos os hóspedes deram no-show.

Sinceramente, não me sinto seguro em hospedar pessoas pelo Homestay. Acho que o serviço erra em não verificar a identidade tanto dos hóspedes quanto dos anfitriões.

Vou deletar minha conta.

Henrique

In general the basic idea behind the business is fantastic, however, the way they run the business is the problem! The problem is their hands off approach: No rules and regulations, no clear guidance, no control mechanism…

My first experience with the place and the host was basically outrageous and scary, you can find out more about it below, in my letter to the Management of Homestay that they never replied.

Hello Lorenza,
First you made a mistake in my reservation, Second, I am paying my host in Dollars NOT Euro!
I have also had very negative experiences, each time I use Homestay services, because of lack of standardized rules and regulations and requirements. For example, the first time my room was in a business/commercial high rise building with no residential unit in it. After 7:00 PM I was left alone in the building, with only the concierge living in the garage. It was devastatingly scary. Plus after 7 PM TILL 7 AM the air condition system was totally turned off and I had to tolerate the unbearable heat in the hottest month—August. Plus the host was nowhere to be found. The concierge was basically playing the role of the host. Also the kitchen had no appliances, because the host did not want the smell of food drowse attention of people in offices to the fact that someone is actually residing in one of the units. In addition, after telling friends about the situation, I discovered that living in an industrial/commercial building is actually against the laws.
This event shows the Homestay failure in adopting a set of effective control mechanism and standardized measures to protect the safety of its clients.
Last year—was my second homestay experience, my host was extremely nice, however he left me alone, house watching, and traveled overseas 3 times. The last time he actually moved out of the country for good, 2 weeks prior to my departure. This put a lot of unnecessary responsibility on my shoulders. Plus the first night, when I entered my room, I found the room filthy and covered with dust, the sheets were so dirty, as if they were not washed for years; the bathroom was covered with mold. The only good thing was that he was willing to bring in a cleaner the next day to clean the place and gave me clean sheet and had the molds covered by putting a layer of cement on it. Yet the apartment, though in a nice building and was relatively new, it seemed it was neglected for a long time. I was constantly worried to get sick, because the sink, the refrigerator...all were filthy, yet the price they asked for the room was extremely hefty compared to the city’s real state standards and other Homestay Units.
They are also other less problematic issues involved, which are annoying. Things like not being very welcoming when it comes to sharing the living room, TV or kitchen, which becomes a burden when you stay in a place for a month or two. Or the breakfast not being standardized give the host the liberty to do whatever she wants. Right now, on my third homestay, she basically rationing everything by leaves 2 small pieces of bread and offer a bit of cheese and a glass of tea for breakfast, which is not enough for even a child. While she is getting paid 12 times more than the price of one room here. This time too, my host went vacationing 4 times during my 2 months stay, and twice left her severely sick husband in the apartment. One should simply wonder who is the “HOST” here.

All the above demonstrating the failure of Homestay and the absolute needs for some kind of regulation and control mechanism in order to protect the clients and the guests!

Good booking platform if you are looking for something a bit different i.e getting first hand local advice from the hosts you are staying with. Not for those wanting complete privacy or the hotel experience...more for those wanting to immerse themselves in the country or city they are visiting. Not all hosts and places are the same as some may wish, consistency is not the requisite here, but very varying experiences. My advice is to read the host testimonials carefully and choose from there. Highly recommended from my part.

Never use homestay.com again, it is very unreliable service, there is no security for booking at all. The web provider taking your booking fees, they will not refund money back regardless you can book a room with host or not. This site has many hundreds of hosting families and take booking fees from their customers without any customer care services. I had a very bad experience with homestay.com . If you want to make contact with any registered host, then you have to pay for contact details, no matter you are successful with the booking or not, you can never claim your money back. You will not receive a reply with regards to any issues related to service failure. Therefore, I consider this is a very untrustworthy website, it is necessary to raise alert for other browsers avoiding any bad experiences from homestay provider, NOT fall into an hole like me !!

Cathy

Never again, too risky. If you book a room inside a house, basically, you don't have any rights during the stay no matter the duration of the agreement. The owner can enter into the room as many times as they want without notice and when you are absent. You cannot put a claim anywhere because this is not a hotel and you are not in a separate dwelling either. The owner took a personal item of my property from the rented room without my consent, I prefer not saying anything to let end the accommodation period, as I don't have anyone to complain and I don't want problems. This is an extract from the Irish citizen website: "Renting out a room in your home: you are in the property by the landlord’s consent or invitation", which also means that if the owner wants can ask you to leave the place without reason nor notice. I read another review from the LGBT community, as you are staying in the owner's house you are not protected against discrimination either by the Irish law. I had problems to cook and wash my clothes too. Even one of the owners bullied me to be out of the house on weekends. The website will not protect guests, as there are no policies or regulations especially in the owner's house, but will charge a commission of 15% of the total price only to advertise a place that no one knows if anyone verifies. The host will not offer detailed descriptions so you make a booking without much knowledge of the conditions under which you will be in their home. Stay away from homestay which is only a transactional website and save yourself bad experiences.

Bottom line is Homestay was supposed to secure my payment of the deposit as was confirmed. There was some issue with the payment coming through however I felt secure with Homestay's security. So the guest didn't pay anything out of pocket. Then Homestay removed their responsibility to the payment while this guest had keys to my home, made no payment and stayed 20 days and left while not making a payment. This is a serious security issue as it was also an international visitor with whom I didn't even have access to his identification or any written document as Homestay decided to remove my account.. because... While I was completely transparent with my guest about being out of state and the primary host would be my trusted partner/housemate in new york. .. The guest didn't want to stay for various reasons, the room was too small and too far away from his work. So.. while I thought I was offering what was in alignment with Homestay philosophy.. that the guest was living with a local host and local housemates (being that it was a shared apartment) because the guest wanted to leave so he complained and my account got deleted. Homestay didn't care about my security at all, or the other housemates for that matter and that place has been my primary residence for over 14 years .. I was only out of state trying to secure a move to raise my son in a better community. As a single mother I don't take it very lightly to be put in such detrimental position. It is the principal of the situation. While luckily several days after the guest left he did follow through with a payment, despite it being one third of the expected deposit and little notice to fill the room.. I can at least say that the guest had integrity to give something for his stay. Homestay has what I would consider a hands off approach.

I had a lovely stay in Ballinderreen which is a good location to tour the south region of Galway bay and parts of Co Clare including the Cliffs of Moher . The Burren is a magical place to visit . The host of the house was friendly and gave good information on the places to visit .
The house was very comfortable and spotlessly clean . And Lara the dog !! such an entertaining pet .

Everything regarding the stay has been awesome. Very good Villa for most comfortable stay for the family. We are ten in number, all of us ,including one child, felt very much satisfied during the stay.