We recently replaced our sofa covers. Home Reserve sent great fabric samples to narrow down our decision and customer service was fantastic. I wanted to make sure we were ordering the correct sizes &... Näytä lisää
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I did so much research before finally ordering a sample section (Archetype quartz fabric). It was so comfortable, yet really supportive too. Added several pieces to create an L-shaped sectional and we... Näytä lisää
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Ordered swatches, arrived as ordered. However, they took longer than expected, and we ended up making a decision with another vendor prior to even receiving swatches. If they were expedited (espec... Näytä lisää
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I love this couch. It's cozy, the material is great and very easy to keep clean. Building the whole thing was fine but I had a bit of a problem getting the right pieces, sent so it sat halfway built f... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Yhteystiedot
Cannongate Drive 3015, 46808, Fort Wayne, Yhdysvallat
- homereserve.com
4,5
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I love my sectional
I love my sectional. It is very comfy and durable. It is also very adaptable. I can set it up in a number of configurations. I am thinking about getting different covers so I can change the look. The storage under the seats and in the ottomans is an added bonus. You really can't go wrong with Home Reserve.
2. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for sharing this! We absolutely love hearing how much you’re enjoying the comfort, durability, and flexibility of your sectional. Being able to rearrange the setup and refresh the look with new covers is one of our favorite parts of the modular design too!
And we’re so glad the built-in storage has been a helpful bonus. Thank you again for your kind words and for being part of the Home Reserve family!
Quick and easy online request for a…
Quick and easy online request for a replacement piece. Fast delivery -> problem solved!
10. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for sharing this! We’re so glad the process was quick and easy and that you had everything you needed in no time. It means a lot to know we could help get things resolved smoothly!
The entire ordering process was quick
The entire ordering process was quick, efficient and friendly! The assembly directions were clear and easy to follow so we now have a beautiful and VERY comfortable couch!!
10. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
We love hearing how smooth the process was from start to finish! It’s wonderful to know the assembly felt clear and easy, and even better that you’re enjoying a beautiful, comfortable couch at the end of it. Thanks for sharing - enjoy your new space!
Great customer service for replacement part
I recently needed a replacement part our standard Laney couch. I reached out through email and had a response quickly. The service was great as usual and the replacement part was shipped quickly. I've always had great service from Home Reserve and would definitely buy another couch from them
9. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for your kind words and continued support! We’re so glad to hear our team was able to help quickly and get your replacement part out to you smoothly. One of the things we love most about our furniture is being able to keep it going for years with easy-to-replace parts and covers. We truly appreciate you being part of the Home Reserve family!
1Unsatisfied Return Customer
1. I was not able to call and speak with a rep and had to communicate through email until I asked for a call back. This is NOT good customer service.
2. This is the second order, IN A ROW, that my order was incomplete.
3. The prices are getting ridiculous.
These 3 factors have made the decision for me that I will look elswhere when buying new furniture.
8. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
Thank you for the honest feedback, David. We’re sorry your recent experiences haven’t felt like the standard you’d come to expect or that we hold ourselves to.
We’re a small, Indiana-based team and operate on a voicemail and callback system. We know that’s frustrating when you want a quick answer, and we appreciate your patience.
We also understand the disappointment of receiving an order that is missing something you needed. About a year ago, we had a design update on our ottoman covers to make the fabric cover process easier by putting the velcro directly on the frame vs. using it to attach fabric to fabric. Your most recent order was missing a conversion kit that should have been caught and included by our team - that was our oversight, and we apologize. We know that doesn’t make up for the inconvenience.
On pricing, it’s not something we change lightly - we absorb rising costs as long as we can before passing anything along to our customers.
We’d love the chance to earn your trust back, please don’t hesitate to reach out.
Amazing Customer Service, Subpar Product
The customer service for Home Reserve is second to none. However, the product is lacking. It is a particle board couch that needs to be built by the customer, but it's priced like an easy build full wood frame couch. The cushions themselves should have some protection under the cover but don't, so I also fear longevity there. Fortunately the trial exists, because we would never buy this couch. This would be a 1-2 start review without the phenomenal customer support.
8. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
Thank you for the honest feedback, we’re so glad our customer service team made a strong impression!
We’re intentional about our materials and design - we use OSB because it’s comparable in strength to plywood, more sustainable, and keeps prices more affordable - but we understand it’s not the right fit for everyone.
On cushion longevity, our most popular covers are stain-resistant and machine washable, and if anything ever happens to an individual cushion or pillow, replacements start at just $50.
We’re glad the trial gave you a risk-free way to decide, and we hope you find the perfect couch for your space!
It is comfortable and easy to assemble
1. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
We love hearing that! Thank you for sharing!
Ordered a seat 4/12/26 rcvd 5/7/26
rcvd apology for delay and 5/5 email saying it shipped 5/4. rcvd 5/7 and set it up. Easy build.
Ordered a seat 4/12/26 #×4375. 2/27/26 I asked for an update and was told it was scheduled to ship the next day 2/38/26. To date no tracking info to indicate it has move as of 9:24 eastern time 5/5/26. Delays are a part of reality, information as to where an order is week 2, week 2, shipped etc would be helpful.
4. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
Edward, thank you for sharing your experience, and we're truly sorry for the lack of updates on your order. You reached out, were given a ship date, and then heard nothing. We completely understand your frustration. You're right that delays happen, but you deserve to know exactly where your order stands, and we dropped the ball on keeping you informed.
We are reaching out to you directly with an update on your order. We’re happy to let you know it is on its way and arriving very soon!
Thank you for your patience, Edward, we can't wait for you to enjoy your new furniture.
Speedy delivery and excellent service…
Speedy delivery and excellent service getting replacement cushions!
31. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
We’re so glad to hear everything arrived quickly and that the replacement cushions worked out well for you! We truly appreciate you taking the time to share your experience!
So happy with our new retriever Sea…
So happy with our new retriever Sea couch covers! I was able to wipe up smeared raspberries using just a damp paper towel. My cats don’t scratch the fabric at all and it’s SOOO easy to remove pet hair compared to the Maltese fabric we had previously.
5. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
This is so wonderful to hear - thank you for sharing! Retriever Sea is such a great choice, and we love that it’s already proving itself with real-life moments (raspberries and all 😊).
It’s especially great to hear it’s holding up so well with your cats and making pet hair cleanup easier! That’s exactly what we hope for. We’re so glad you’re enjoying the new covers!
Excellent Customer Service
Every time I phone customer service, they can always find my past orders and help me match fabric or find a new fabric. I appreciate the friendly, knowledgeable service!
26. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for your kind words! We’re so glad to hear our team has been able to easily pull up your past orders and help you find the perfect fabric match. Providing friendly, knowledgeable support is something we truly care about, and it means a lot to hear that it’s made a difference for you. We appreciate your continued support!
They are always SO easy to deal with…
They are always SO easy to deal with and respond quickly. And always friendly and helpful!
1. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
We're so happy to hear that you always have great interactions with our team! Thank you for sharing! Our Customer Support team is always here for you!
Not worth the money
Not worth the money. I was quite disappointed with the cheap material (OSB sheet) used as the base or frame of the couch. We spent $4,000 for the cheapest glued together wood. You could at least use laminated wood or plywood as the base. You spend hours sanding the OSB so you don't get splinters and we still managed to get splinters. The seat cushions are way too hard and dense, after sitting on it for or a short period my wife's back starts hurting. Our previous couch that we paid $900 for was way more comfortable and I could actually take a nap on it. I don't even want to take a nap on this couch because it is too uncomfortable. I really want to like the couch but I can't. I can't and will not recommend this couch to anyone. We paid over $4,000 for a couch we don't even really like. Lesson learned.
1. huhtikuuta 2026
Vastaus yritykseltä Home Reserve
We’re sorry this hasn’t been the experience you hoped for. Spending on a couch you don’t enjoy sitting on is genuinely frustrating, and we hear that.
Our frames are designed with durability, consistency, and modularity in mind. We make them with OSB sourced under the Sustainable Forestry Initiative. It carries the same structural strength as plywood while supporting more sustainable forestry practices. OSB has a more textured surface than other materials, and that’s a tradeoff we’re transparent about in service of a more sustainable product.
On comfort, our cushions are built to be supportive and to break in over time, but we know that feel is personal and that this hasn’t worked for you or your wife. That matters to us.
Our customer support team is reaching out via email, and we’d love the chance to help. As a quick note, this is exactly why we offer a no-risk trial: start with a single armless or wide armless unit to find your fit before committing to a full configuration. We want every customer to love what they bring into their home!
I love the fact that you can create…
I love the fact that you can create your own. With all of the fabric removable, washable and replaceable what's not to love. They're easy to put together, videos that show you step by step.
19. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
We love hearing how much you’re enjoying the flexibility and ease of the design! Being able to customize your setup and keep everything looking fresh with washable, replaceable covers really does make a difference.
We’re so glad the assembly videos were helpful too! That step-by-step support is something we put a lot of care into. We truly appreciate you taking the time to share your experience!
Love my sectional L shape sofa
Love my sectional L shape sofa and the dogs are already enjoying it too! It was very easy to put together and it was almost intuitive. Gather some patience sliding fabric onto certain parts like ottoman or the arms but it’s well worth it and make sure to sure elite cloth for easier slide. I am impressed with how non-toxic the furniture is and even compostable plastic was used for packaging the covers. More furniture companies need to be like that. Thank you, Home Reserve.
20. helmikuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for sharing this! We love hearing how much you (and your dogs!) are enjoying your sectional! It’s great to know the assembly felt intuitive, and we really appreciate you calling out the fabric process too. Those snug fits can take a little patience, but they do make for a beautiful finished look.
We’re especially grateful for your kind words about our materials and packaging. Creating furniture that’s comfortable, practical, and more mindful of the environment is so important to us, and it means a lot to hear that it stood out to you. Thank you again for taking the time to share your experience!
This company is amazing!
This company is amazing!! They stand true to their word and care for their customers in ways I have never seen a company do!
28. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
It means the world to us to hear that you’ve felt cared for and supported throughout your experience.
We do our very best to stand behind what we promise and treat every customer the way we’d want to be treated. Thank you again for your trust and for being part of the Home Reserve family!
Absolutely love Home Reserve!
Absolutely love my couch after purchasing several years ago, and even happier that I've been able to replace several of the covers due to my destructive cat! They're easily washed and hold up really well. I love this company! The customer service is top notch.
28. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
We love hearing that your couch has held up so well over the years! It’s great to know the washable, replaceable covers have made life a little easier (even with a mischievous cat in the mix!).
We truly appreciate your kind words about our customer service, too. It means a lot to us to be able to support you the way and help keep your space looking just how you want it. Thank you again for being part of the Home Reserve family!
no hassle part replacement
I have had a few broken parts on my sofa since it was purchased. Getting replacements has always been no hassle. The customer service reps are friendly and helpful, and the parts have come very quickly. I do wonder if the number cutouts on the pieces might make them weaker because that always seems to be where the part breaks.
25. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for your 5-star review and for sharing your experience! We’re really glad to hear that getting replacement parts has been quick and hassle-free, and that our team has been helpful along the way. That means a lot to us!
Thanks again for your support!
What are they doing well?
What are they doing well? EVERYTHING! Easy-to-use website. Easy order/checkout process. Kept me up to date on the order. Got the sample in just days. Got the fabric order in less than a week. Great quality fabric. I wanted a very specific style and color combo and they have it. I couldn't be happier.
17. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for the incredible review! We’re thrilled to hear that everything, from the website and ordering process to communication and delivery, met your expectations.
It’s especially great to know you found the exact style and color you were looking for. That’s what it’s all about!
We truly appreciate you taking the time to share your experience and are so glad you’re happy with your choice.
Requests met!
I requested samples to try and figure out what I wanted for my home. I need to see and feel the materials to make my decisions. I love that home reserve had that option for me. I was offered multiple samples and they arrived quickly. Thank you for helping me make my choice.
11. maaliskuuta 2026
Vastaus yritykseltä Home Reserve
Thank you so much for your thoughtful review! We completely agree—being able to see and feel the fabrics in your own home makes such a difference when making a decision.
We’re so glad the swatches arrived quickly and helped you feel confident in your choice. That’s exactly why we offer them!
Thanks again for choosing Home Reserve. We’re excited for you to enjoy your space!
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