One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Näytä lisää
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Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Näytä lisää
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Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Yhteystiedot
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Yhdistynyt kuningaskunta
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Erinomainen
265 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant customer service
I received an item with some minor damage - their customer service was impeccable, they sent me a new item free of charge, and it’s so lovely. Would definitely purchase from them again.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Tara,
Thank you for your lovely feedback, we are happy that you like your new purchase.
We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Debbie-Lee,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Frances,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Good company to deal with
Good Web site and ordering and delivery process all good.
31. heinäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Derek,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Sturdy and easy to assemble and very…
Sturdy and easy to assemble and very good value for money.
31. heinäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
The furniture was sent with a few…
The furniture was sent with a few screws missing. They company sent the missing pieces within a couple of days, with no hassle at all.
Furniture is good standard, although it took a while to build.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Robert,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Great price and service!
Very pleased with the chair we bought from Home Garden Direct for our bedroom. Found it to be lovely quality at a reasonable price and delivered quickly. All in all happy to recommend!
30. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
The chair I bought are realy good value…
The chair I bought are realy good value & look fabulous
30. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Elizabeth,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Giovanni,
We were able to locate your order and had a conversation about your query.
You said that you were unable to find our contact information, however as per our conversation there is a contact section on the main page where you ordered your item. There is phone number, e-mail address and also a chat option available as well.
You also called back in and confirmed what had been discussed and everything was ok.
Kind regards
Was slightly sceptical when I saw the…
Was slightly sceptical when I saw the price as have never ordered from here before. However, it was a fantastic purchase and easy to build!
3. heinäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Hannah,
Thank you for your lovely feedback, we are happy that you like your new purchase.
We hope to see you again soon!
Kind regards
Very fast next day delivery very…
Very fast next day delivery very similar chairs to the ones i liked at john lewis but half the price. Sturdy and comfortable. Will buy again from this company
3. heinäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Janette,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Fiona,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Every thing went well
Every thing went well, deserved on time, when opened we realised it was not fit for our needs. Had no problem returning the item and it was collected promptly.
23. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated.
Kind regards
We are very pleased with the dining…
We are very pleased with the dining chairs we bought from Home Garden Direct. Good quality and good value.
26. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Fantastic product
Fantastic product. Excellent customer service - special thanks to Nick!
23. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Amanda,
We are so pleased that you are happy with your new purchase!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Excellent customer service
Excellent customer service.
We're very happy with our new garden furniture, it was a good price and was delivered on time. A corner on the base of the table had been knocked and the leveling foot was missing. I contacted Home Garden Direct and Nick called me back immediately to sort out the issue, which he did in a very professional and friendly manner. Nick organised a replacement which was delivered the next working day and He followed up to ensure all was OK.
23. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Ruth,
Thank you for your lovely feedback, we are happy that you like your new garden furniture.
We hope to see you again soon!
Kind regards
Garden Furniture
My order for garden furniture was complicated (my fault) and Nick was patient, pleasant and sorted it after many emails and phone calls which made the whole experience less stressful - I would recommend to anyone and I wish everyone dealing with customers was like him
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Geraldine,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Above and beyond even when order was not directly through them
I bought some garden furniture from The Range in April this year but hadn’t got round to putting the tables together until last weekend. Unfortunately, on opening the box to one of the tables, we found one table leg was completely different to the other three. As we had another set, we saw this was incorrect and could only put up one table. I had contacted The Range at time of delivery about an issue with another item in my order and found their customer service lacking so I didn’t jump at the idea of trying to sort this through them.
My husband had the idea to contact the wholesalers directly and I messaged a mobile number on a Sunday afternoon. Had a reply straight away and received the new leg on Friday PM. Thank you, very pleased with the service
22. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated.
Kind regards
Flat packed cushions
Product OK only complaint is 2 of the cushions very firm the 2 that was flat packed very soft and not very comfortable still soft after a week of opening which makes the bars at the back of the seat come through the cushions will have to try and get these exchanged
20. kesäkuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Steve,
Thank you for your feedback, much appreciated.
Apologies about the issue with the cushions, we have sent you an e-mail to get this resolved for you.
Kind regards
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